We stayed for two nights (Fri / Sat) in room 213 on the top floor of the hotel facing onto Bondgate Within. There is no lift so we had to carry our luggage up several flights of stairs; the receptionist did offer assistance but we travelled light. The room was nice and clean and the bed was clean and really... more

Very disappointed that after booking the room with 10 weeks in advance they gave me a room (N 8) that probably was the worst in the hotel. It was ground floor level in a very busy street. Very noisy with the cars and people just walking and chatting, it was like staying in the street. Not been able to open... more

We stayed at the White Swan for two nights whilst attending a wedding held in the hotel. The rooms were nice and reception staff were helpful and polite. However, these are the only good points we found. The main course of our wedding breakfast was tiny and we were provided with two half full bowls of potatoes and two of... more

Very friendly staff; our two 7 year olds were given the run of the place, looked after by all the staff but in particular by Paul, the manager. Comfortable, clean room large enough for family of four, second 'z-bed' changed to more comportable one on request after first night. Large bathroom, (incl. four large and four small towels - we've... more

We really enjoyed our stay at the White Swan. We've stayed in some lovely places and this compared well. The room (the 'Warkworth Suite') was spacious, luxuriously furnished and absolutely gorgeous - I was happy we had paid the little bit extra because even though it was small for a 'suite' it was really an excellent room. Maybe the best... more

We stayed for two nights in the hotel. Breakfast was fine but the dinner in Hardy's was atrocious!!We complained and were met with indifference and rudeness to the point of our leaving the dining room in disgust. The soups were not as described (where WERE the coriander and bacon croutons??) - the mussels were kiddY size portion of what looked... more

My husband and I ate at Hardy's Bistro this Tuesday 14th (after Easter weekend) and had an incredibly disappointing experience. Our dining experience started badly when we received our glasses of red wine, mine with 3 fruit flies and both glasses undrinkable. I hastily returned these to the bar and requested another 2 glasses of red which our waitress delivered... more

A member of the Classic Lodges group, we booked this stay with Tesco's Clubcard Vouchers. It worked out at £82 per room per night and we payed the difference. The rooms were simple but the bathrooms were newly upgraded and clean with free toiletries (gel/shampoo etc). The breakfast is served in the Olympic Suite - built to fit the wooden... more

Overall the hotel is clean and kept to a high standard but the food and staff don't fit these surroundings poor service and low grade pub standard food. I've stay in better B&B in the same town. more