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The Cleveland Tontine

Certificate of Excellence
Nr Northallerton, Staddlebridge, Northallerton DL6 3JB, England
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The Cleveland Tontine
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199 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • English first
  • Any
English first
  • All months
    (199)
  • Mar-May only
    (55)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (39)
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Stockton-on-Tees, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband took me to the Tontine for our special anniversary and spent the journey home apologising because it was terrible. The food was good but the service was shocking, when we arrived we were shown to the lounge area for drinks but we weren't felt to made welcome. Then after we were taken to the table we felt like... More 

Was this review helpful? Yes
Cleveland T, Manager at The Cleveland Tontine, responded to this review

Thank you for getting in touch about your recent dinner at the Tontine. I am very disappointed that our service did not live up to your expectations. Our high standard of service is something we take great pride in which makes it even more frustrating that you were let down on your special occasion. I can only apologise and hope... More 

Newcastle upon Tyne
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Called on chance after being told on phone that they were full. Table found and served very efficiently by very pleasant staff. Excellent roast beef. Very interesting wine list. Two points. In view of the care taken on presentation, why do they not have a matched set of cutlery? Stairs down from new entrance are a bit tricky as you... More 

Was this review helpful? Yes
Cleveland T, Manager at The Cleveland Tontine, responded to this review

Thank you for your review, I am so pleased we were able to squeeze you in for a great Sunday lunch. Our lovely staff are always on hand to help on the stairs when needed, the age of the building means that we have lots of quirks which aren't always sympathetic to such needs! I hope you will back to... More 

Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

My parents booked us a room here on our wedding as we live locally. The room was nice and they allowed us to go back to the hotel at 2am. However when booking my parents asked for late check out and requested that we could have a late breakfast which was agreed due to special occasion, however the next morning... More 

Was this review helpful? Yes
Cleveland T, Manager at The Cleveland Tontine, responded to this review

Thank you for getting in touch about your recent experience, I am so sorry it was disappointing. This incident has been thoroughly investigated and it would appear that there was a breakdown in communication at our end for which I sincerely apologise. As a small venue we pride ourselves on being able to honour special requests so it is such... More 

Yorkshire, United Kingdom
5 of 5 stars Reviewed 2 weeks ago

Marvelous afternoon tea with the ladies, great choice of sandwiches, cakes, scones and pastries. Although not warm enough to sit outside in April would love to sit in the garden, but there were lovely views of the garden from the window. Excellent food and extremely helpful staff, nothing was too much trouble. Very quirky hotel

Was this review helpful? Yes
Cleveland T, Manager at The Cleveland Tontine, responded to this review

Thanks for your lovely review of our afternoon tea. It would be nice if the weather was good enough to sit outside in July never mind in April! I am so pleased you enjoyed it and I very much hope you will visit the Tontine some time soon More 

Darlington, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Outstanding service & food, I had steak with chunky chip & peppercorn sauce.....a classic but very well cooked. My husband had pork fillet & he really enjoyed his meal also. Will certainly visit again.

Was this review helpful? Yes
Cleveland T, Manager at The Cleveland Tontine, responded to this review

Thanks for your great review; a review which calls us 'outstanding' and a reviewer who promises to come back is exactly what we are looking for! I hope we will see you again soon and thanks again More 

Leeds
Level Contributor
168 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited on a Saturday- I think we are all guilty of using sat navs and after 20 mins into the journey I was flummoxed when the car sat nav did not recognise the postcode- but no worries the mobile did.. We ended up on a wild goose chase and where almost on the verge of giving up- with little or... More 

Was this review helpful? Yes
Cleveland T, Manager at The Cleveland Tontine, responded to this review

Thanks for leaving your kind review. I am so pleased that you managed to find us in the end, I hope we were worth the extra effort! I will pass on your comments to Andrea and to the kitchen, we have a great team here at the Tontine and positive feedback really gives everyone a boost. I hope we will... More 

Bolton England
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Cleveland Tontine for one night, but wished we had booked more. This is a 5 star hotel. The rooms are quirky, all decorated differently and the rooms are massive. The en-suite bathroom is enormous with a walk in shower, bath toilet sink. Bathrobes are included, plus complimentary toiletries. The food at the hotel is the best... More 

Was this review helpful? Yes
Cleveland T, Public Relations Manager at The Cleveland Tontine, responded to this review

Thank you for such a lovely review. We think all the rooms are great but it's nice to get that opinion from one of our guests. We're thrilled that James has been awarded his well deserved rosettes but what's most important is that the customers enjoy it and we're delighted you did. We hope to welcome you back very soon. More 

York, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My sister-in-law and myself had a lovely Sunday lunch on 5th July. The front of staff were so welcoming and friendly and attentive without bring overly intrusive. James and his team in the kitchen served up a brilliant, mouthwatering lunch, which was a pleasure to eat. The icing on the cake is that it's located in a beautiful area of... More 

Was this review helpful? Yes
Cleveland T, Public Relations Manager at The Cleveland Tontine, responded to this review

Thank you for joining us for Sunday lunch and we're really pleased that you and your sister-in-law enjoyed your visit. Yes, we agree - the countryside round about is quite beautiful. We look forward to welcoming you both back very soon... perhaps you can treat yourselves to an overnight stay! More 

UK
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Unfortunately we were only staying overnight on business. We arrived quite late, but they kindly kept the kitchen open so we could have a meal when we arrived. The welcome was friendly and efficient, the rooms stylish, comfortable and roomy - and the food (dinner and breakfast) were first class. I'll definitely try to stay again - hopefully for a... More 

Was this review helpful? Yes
Cleveland T, Manager at The Cleveland Tontine, responded to this review

Thanks for leaving your review. I am so pleased your enjoyed your stay even if it was shorter than you would have liked! We have a fantastic team here who always go the extra mile for our guests. I hope we will see you again some time soon when you have a little more time to enjoy the Tontine. More 

Isle of Wight, United Kingdom
Level Contributor
184 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed 5 weeks ago

From the warm welcome by the receptionist to the wonderful Mount Grace room our first impressions of the Cleveland Tontine were amazing. The large corner bedroom had a view to the turnpike and a view of the sheep grazing the nearby hills. Suitable rural? Well not quite as it was also between two main roads....but with secondary double glazing and... More 

Was this review helpful? Yes 1
Cleveland T, Manager at The Cleveland Tontine, responded to this review

Thank you for leaving such a lovely review, I am so pleased you enjoyed your stay with. We are really proud of the Tontine and feedback like this is the icing on the cake for us! I will pass on your comments and we look forward to welcoming you back soon More 

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