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The Cleveland Tontine

Certificate of Excellence
Nr Northallerton, Staddlebridge, Northallerton DL6 3JB, England
Hotel amenities
The Cleveland Tontine
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Ranked #1 of 1 Hotels in Staddlebridge
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
93Yorkie78 York, United Kingdom
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167 reviews from our community

Traveler rating
    117
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    19
    5
    4
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28
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8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (44)
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York, United Kingdom
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here following a wedding reception. The food, atmosphere and staff were great, however being a wheelchair user, I was very surprised and disappointed to find no disabled access and not even a disabled toilet. I had to be assisted everywhere and did put a bit of a dampener on my stay. Such a shame as it's a beautiful... More 

Was this review helpful? Yes 1
Redcar, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We visited The Tontine on 15th March (Mothers Day). We booked for afternoon tea and the 4 of us including my Mum were really looking forward to it. The food proved to be fantastic. There was a wonderful choice of sandwiches and cake all beautifully presented. Lot's of different teas to choose from. The day was going really well and... More 

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Cleveland T, Manager at The Cleveland Tontine, responded to this review

Thank you so much for leaving your review, particularly in the circumstances. All our staff were obviously extremely concerned for your Mum and I am so pleased that they were able to react quickly and effectively, thankfully it isn't often that we have to deal with that kind of situation. I hope we will see you again at the Tontine... More 

North Yorkshire
Top Contributor
58 reviews 58 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

The Tontine is a place I used to visit for business lunches in the 1990`s and went back there recently for an overnight stay and dinner. Delightful small hotel or as often described these days a restaurant with rooms. Starting with the dinner. Wide choice and good selection of wines, well cooked and served by a very friendly and helpful... More 

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Cleveland T, Manager at The Cleveland Tontine, responded to this review

Thank you so much for leaving your kind review. We believe it is our staff which set us apart so I am pleased you agree! I will pass on your comments to the front of house and the kitchen staff and we hope to see you again at the Tontine some time soon More 

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had to think long and hard about whether to write a review on this hotel / restaurant; my problem is that should others discover just how good this establishment is then it may be fully booked when next I wish to visit ! Accommodation: Excellent....all facilities you could wish for and of such a high standard View from room... More 

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Cleveland T, Public Relations Manager at The Cleveland Tontine, responded to this review

Thank you so much for your great review. It's always pleasing to be told when we've got something right.... as for keeping it a secret, we're delighted you haven't! Again, our thanks and we look forward to welcoming you back very soon. More 

Leeds
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This has to be an exceptional Hotel.! The rooms all have the "WOW" factor. The food is brilliant! Second to none other than La Gavroche (London). The staff are attentive, friendly and very professional without being over bearing. Will definitely be making return trips.

Was this review helpful? Yes 1
Cleveland T, Public Relations Manager at The Cleveland Tontine, responded to this review

Thank you for your kind comments and for taking the time to put them on Trip Advisor. Our head chef leads a talented team and so it's always good for them to receive such praise. And of course it's nice to hear you like the décor too. We look forward to welcoming you back very soon. More 

Middlesbrough, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After having xmas dinner here, we decided to have afternoon tea, the food was pretty average, and the service poor, nobody asking if more tea or coffee required, my caffitiere was changed because the coffee looked as if it had been standing for some time. There was a wedding reception at the same time, this was probably why shortage of... More 

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Cleveland T, Public Relations Manager at The Cleveland Tontine, responded to this review

I am sorry you had a disappointing experience when the service fell short of our normal high standards. I can only apologise and ask that you give us another try and when you do, please get in touch with our manager Stephane Leyreloup and let him know you are coming so that he can apologise in person. More 

UK
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I just love this place and I make everyone check out of their boring chain hotel and stay here if I can. Food is stunning and would be michelin starred if it was in surrey ! rooms are supercool and very individual. I love the clear glass radiators. How do they work ?!?!

Was this review helpful? Yes 1
Cleveland T, Public Relations Manager at The Cleveland Tontine, responded to this review

Thank you for writing about your experience and I'll pass on your compliments to the Chef - he'll be delighted. The glass radiators are really efficient, easy to control and certainly look much smarter with the décor. They are now available from most good quality heating suppliers. We look forward to welcoming you back soon. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Normal service has been resumed at the Cleveland Tontine. Excellent food (as always) and very good service! We will be back! We had a not so good experience last month and were invited back to restore our faith! We will now continue to visit the Tontine and enjoy the delicious food served much more efficiently! Thank you.

Was this review helpful? Yes
Cleveland T, Public Relations Manager at The Cleveland Tontine, responded to this review

We are so pleased you enjoyed your visit. Thank you for returning and giving us the chance to demonstrate our usual high standards of service and thank you also for writing about your visit. We look forward to welcoming you back on lots more occasions. More 

Redcar, United Kingdom
1 review
5 of 5 stars Reviewed March 16, 2015

I had booked this for my mother on Mother's Day as a treat, which it turned out to be. Lovely table with garden views and log fire blazing. We decided on our choice of drinks, which promply arrived at our table, followed very shortly by a beautiful arrangement of sandwiches, quiche, scones and cake , accompanied by home made jams.... More 

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Cleveland T, Manager at The Cleveland Tontine, responded to this review

Thanks for leaving your review of our Mother's Day Afternoon Tea. I am very pleased you and your mum enjoyed our tea. We are serving chocolate afternoon teas over Easter so why not come and give that a try? We might not light the fires for that one though, best to keep the chocolate on the cakes! More 

Wimborne, Dorset
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 15, 2015

Been going to the Tontine since the late 70's. Have just moved back to the area and wanted to visit again. It's a wonderful place and as is usually the case the food was faultless. But today, Mothers Day, the service was shocking. We were seated in the conservatory. No-one took our coats. We waited at least 10 mins before... More 

Was this review helpful? Yes
Cleveland T, Manager at The Cleveland Tontine, responded to this review

I can only apologise for the bad experience you had on Mother's Day. While it in no way compensates for your experience, I can assure you that it was not representative of our service during the day as a whole. While I understand how disappointed you must have been both for yourself and for your mother, I hope it has... More 

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