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BEST WESTERN Dower House Hotel & Spa

3.0 of 5
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Bond End, Knaresborough, Harrogate HG5 9AL, England
BEST WESTERN Dower House Hotel & Spa
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Ranked #1 of 2 Hotels in Knaresborough
A recent review
4 of 5 stars reviewed yesterday
kathBarrow Barrow-in-Furness, United Kingdom
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428 reviews from our community

Traveler rating
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    70
    55
    21
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56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Barrow-in-Furness, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Booked this mainly because we needed a dog friendly hotel with parking. Pleasantly surprised by the hotel. On the edge of Knaresborough by a park and close to the river it was perfect for walking the dog. Our room appeared freshly decorated and very clean and though not large had a king sized bed. The only complaint was from my... More 

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Chester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the Dower house for 3 nights. Arrived and the staff were very nice. We arrived 3 hours early, parked up and walked in to see if we could check in. Room wasn't ready but didn't expect it to be until 3pm anyway. They said it would be ready for about 1:30pm. Which was very helpful. While we waited... More 

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Liverpool, United Kingdom
Contributor
18 reviews 18 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for a family wedding, which was amazing. The rooms were cosy and well equipped. The downstairs layout is lots of different sitting areas/rooms which is great for finding a cosy corner and catching up with friends and family. We had a great time would stay again.

Was this review helpful? Yes 1
North Yorkshire, UK
Top Contributor
114 reviews 114 reviews
55 hotel reviews
295 helpful votes 295 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are so glad that we chose the Dower House for our wedding service, breakfast and evening party. The whole day was just perfect. The hotel itself is attractive with lovely function rooms (separate for the civil service and the wedding breakfast) and the most wonderful gardens. We were so fortunate that the April weather was glorious so our photographs... More 

Was this review helpful? Yes 1
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for such kind comments! The team really enjoy the weddings and all the preparations for the big day - we are delighted that the day went so swimmingly. It really gives the team a boost to read such fantastic feedback. Please come back and see us all again soon. Best wishes, Jonathan More 

2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I visited today with my family and the meal we had wasn't the best. Roast potatoes that came with our meals were not cooked through the middle and almost raw. The service wasn't great either as the waiters/waitress didn't seem confident or polite. For pudding we had to wait over half an hour and the desert I had came cold.

Was this review helpful? Yes 5
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for your review, I wish to pass on my apologies for a disappointing meal. I would like to thank you for bringing these matters to my attention and I can assure you that I have been dealing with the issues that you have raised personally. Please do not let this disappointing experience deter you from visiting us again... More 

Loughborough, England, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 21, 2015 via mobile

Loved our stay, was upgrades to a great room.where the beds were so comfy, it met all our requirements. The receptionist was really great with a warm and helpful attitude. The spa wasn't massive but served a purpose and felt truly relaxed after our stay. Would definitely stay hear again. Ps conveniently situated close to the river for some fabulous... More 

Was this review helpful? Yes 3
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for your lovely comments, we are delighted that you had a fabulous stay and that the team looked after you so well. We are very lucky to have such a superb setting. Please do not be strangers, we enjoy your visits. Best wishes, Jonathan More 

Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2015 via mobile

Hotel was lovely, bedroom 4 was very nice! Staff were very friendly and accomodating! Hotel is set in perfect location for you to enjoy Knaresborough without having to drive, easy walking distance. Only down side is that the spa leaves a lot to be desired. Pool area feels claustrophobic and wasn't 100% clean.

Was this review helpful? Yes 1
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for your lovely comments about the hotel and the team. The hotel is perfectly located for both the town centre just a stones throw away and also for gentle strolls along the river. I am sorry you that you felt disappointed with the Imagine Spa. I would like to thank you for bringing this matter to my attention.... More 

Thirsk, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2015

Attentive, lovely people and thats rare these days! Nothing was too much! Great day, nice facilities and lovely girls in the treatment rooms , thoroughly enjoyed our spa day, would Definately recommend!

Was this review helpful? Yes 1
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you so much for your lovely comments. I am blessed to work with such lovely people day in, day out. We do hope that you will return and see us all again soon. Best wishes, Jonathan More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 15, 2015

Why have a number to phone in reception when in need of assistance and when tou call the number the mobile phone is left in reception with no-one in sight...is the receptionist with the bar man because he isn't there either...this hotel is in a desperate state of repair and the service is dire

Was this review helpful? Yes 1
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review

Thank you for taking the time to let us know about your experience. May I request that you contact the hotel directly, providing your details, so that I can have the opportunity of restoring your faith and demonstrate our true capabilities. Please contact the hotel on (01423) 863302 Best wishes, Jonathan More 

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