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Primrose Valley Holiday Park - Haven

Certificate of Excellence
5.0 of 5
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Primrose Valley | Near Filey, Filey YO14 9RF, England
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School Summer From £354
Primrose Valley Holiday Park - Haven

1,167 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • Any
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UK
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here 19/6/15 for 3 nights although due to work commitments had to leave night early this is a massive park. Probably a mile walk from entrance to entertainment complex. Having stayed at many Haven and Park resorts sites I have to say that this is one of the cleanest we have stayed at. As we have a dog we... More 

Was this review helpful? Yes 1
Primrose V, Guest Relations Manager at Primrose Valley Holiday Park - Haven, responded to this review

Thank you for taking the time to review your recent stay. I'm so glad that you enjoyed your weekend with us - it certainly does sound like you made the most of your time with us! We really do try to make sure that every guest has an excellent time whilst on the park, and your praise is very much... More 

Newcastle, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at primrose valley last week. Check in was super fast and we were pleasantly surprised to be upgraded caravan. Caravan was clean and very nice, however, it absolutely reeked of stale smoke in the master bedroom. The smell lasted all week. It was disgusting to wake up to. Due to us having 2 children under 4, having unpacked... More 

Was this review helpful? Yes 3
Primrose V, Guest Relations Manager at Primrose Valley Holiday Park - Haven, responded to this review

Thank you for taking the time to leave a review about your recent stay with us. I am very disappointed to hear that your holiday home smelled of smoke - had the Reception team been aware of the issue they would have arranged for the Housekeeping team to visit and rectify the problem. We would never expect a guest to... More 

Mansfield, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

Just got back from filey,and me &my wife really enjoyed it, we stayed in oak meadows area, there's a lovely walk way to the beach as we have a dog she enjoyed the long walks too,great walk up filey beach to the shops,and also we went to Scarborough plenty of times on park n ride, its just a 10 min... More 

Was this review helpful? Yes 2
Primrose V, Guest Relations Manager at Primrose Valley Holiday Park - Haven, responded to this review

Thank you for your review about your recent holiday. It is very good to hear that you made the most of everything that Primrose Valley, and Filey, has to offer. There is lots to do and see on the Yorkshire Coast, and there is an abundance of wildlife just waiting to be spotted! We really hope that you will be... More 

York, England
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We've just returned from a 2 night stay. We booked it directly with the park on Saturday as we're only a short drive away (York). Caravan was spacious and clean. Park grounds are well maintained. Staff checked in on us yesterday asking if everything was ok which we thought was a nice touch. Swimming facilities are very good. Would definitely... More 

Was this review helpful? Yes 2
Primrose V, Guest Relations Manager at Primrose Valley Holiday Park - Haven, responded to this review

Thank you for your review. I am very pleased that you were happy with your holiday home, and that you enjoyed the facilities and activities on offer here at Primrose Valley. All staff are trained to be courteous at all times and offer a high level of service for all our guests, and your praise is very much appreciated. We... More 

2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Visit every year! Great, clean, friendly staff, lots to do, great activities, wonderful entertainment. This park is the perfect family holiday!! Going back April next year and we can't wait. My girls are 10 and 6 and adore their times here. We visited Disneyland this year and my older daughter says she loves Primrose Valley equally as Disneyland!! We have... More 

Was this review helpful? Yes 2
Primrose V, Guest Relations Manager at Primrose Valley Holiday Park - Haven, responded to this review

Wow! Thank you for taking the time to leave us some feedback about your most recent holiday with us! It really means a lot to us to hear that you and your family love Primrose Valley so much - and that we compare to Disneyland! High praise indeed! We do hope that you will continue to visit us for many... More 

Sheffield, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed this weekend, had a great time, Primrose valley is a massive site with loads to do, but also very clean and well kept. Had booked into a deluxe caravan and had been advised that they could not guarantee that our travel cot would fit anywhere. When we arrived on Friday we had been upgraded to a prestige caravan that... More 

Was this review helpful? Yes 1
Primrose V, Guest Relations Manager at Primrose Valley Holiday Park - Haven, responded to this review

Thank you for leaving a review about your weekend. I am pleased that you were happy with your holiday home - we do try to make sure that every guest is as comfortable as possible, and although we can never guarantee that travel cots will fit in the bedrooms of any of our holiday homes, we will always do our... More 

Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Everything but the arcade was great, my kids always love the arcade, but the staff are no good. They don't know what there doing, we asked for help on some of the machines and they would just walk off and not come back and say they will get someone else. The engineer has fixed a couple of the machines and... More 

Was this review helpful? Yes 2
Primrose V, Guest Relations Manager at Primrose Valley Holiday Park - Haven, responded to this review

Thank you for taking the time to leave a review about your recent stay. Management and staff on Park are trained to be pleasant and courteous at all times and we apologise that you were disappointed with the level of service you received from our Arcade staff. We believe that good customer service makes a great difference to the overall... More 

uk
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What a fantastic time we had. Arrived 2 hours earlier than expected and our caravan was ready and waiting. Been cleaned to high standard ready for us to unpack. Reception friendly and helpful. Am sure we had been upgraded as i booked a standard and am sure that wasn't. This was our 2nd time at primrose and me my husband... More 

Was this review helpful? Yes 3
Primrose V, Guest Relations Manager at Primrose Valley Holiday Park - Haven, responded to this review

Thanks for your lovely review! It is always a pleasure for us to hear what a fantastic time our guests have had, and your kind feedback is very much appreciated. We do hope that you will come back to us again; we have so much to do here at Primrose Valley and we are thrilled that you enjoyed using our... More 

Bradford, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at primrose valley from 15th to 19th june, myself,husband and 3 children. Checkin was very quick and the the staff very helpful. Our caravan was in oak meadows and very quiet. We had only booked a 2 bedroom standard however on arrival we had a standard plus with 3 bedrooms it was very clean and tidy. We usually... More 

Was this review helpful? Yes 2
Primrose V, Guest Relations Manager at Primrose Valley Holiday Park - Haven, responded to this review

Thank you for taking the time to leave a review about your recent holiday with us. I'm so glad that you really enjoyed your stay with us - it certainly sounds like you had a busy holiday! The whole team here at Primrose Valley work very hard throughout the season to make sure that each and every guest has an... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We went to primrose valley on a Sun holiday package but upgraded to a deluxe plus caravan. The caravan was fantastic! Clean, tidy, large and had everything you could need. The park is beautifully kept but just be aware its massive, it was about 3/4 mile from our caravan to the facilities, which is quite far with a one year... More 

Was this review helpful? Yes
Primrose V, Guest Relations Manager at Primrose Valley Holiday Park - Haven, responded to this review

Thank you leaving a review about your recent stay. I am very pleased to hear that you enjoyed your stay with, and we do welcome all the feedback we receive. We do hope that you will come back to stay with us again; it is always good to see a familiar face! Kind Regards Katie Widera Guest Relations Primrose Valley... More 

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