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Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton le Moors BB5 5JP, England
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Mercure Blackburn Dunkenhalgh Hotel & Spa
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883 Reviews from our TripAdvisor Community

Traveler rating
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    289
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    66
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mercure Blackburn Dunkenhalgh Hotel & Spa
See the most recent reviews
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 2, 2012

Stayed here on the 28th June on a pre-booked deal. Our free upgrade to an executive room and the quality of the food was excellent which made the whole experience fantastic value. This is a very large hotel and may be one reason for some of the more negative reviews as it could be felt to be abit impersonal. That... More 

Was this review helpful? Yes
Management response:

Dear Guest Thank you for taking the time to provide feedback in regards to your recent stay. I am sorry that you thought the staff impolite. This is certainly not our intention. I will follow up personally with the team members this week. I have had a few conflicting reports about the evening, so I will need to speak with... More 

Rossendale, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 1, 2012

Extreamly dissappointed, attended a wedding there which clearly cost alot of money. The bar staff were very rude and arrogant. Told customer that they dont accommodate children when explained that a 3 year old child could not drink out of a glass bottle, later to be rudely given a straw. Why not offer that in the first place! When another... More 

Was this review helpful? Yes 1
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Please accept my apologies for the problems experienced. I shall speak to the team members and ensure that there is a greater emphasis placed on customer service. I am sorry that you were left disappointed on this occasion, but I hope to better serve you in the future. Yours sincerely Ivan Lynch More 

Travelers are raving about these Clayton le Moors hotels

4.5 of 5 stars
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Cape Town Central, South Africa
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 25, 2012

My rating of this hotel at first felt slightly unfair as we have just enjoyed a pleasant weekend there....but there were a couple or irritations which would not allow me to rate the hotel more highlyI I booked directly with Mecure on their website a few months before our stay. On my booking I made a special request that this... More 

Was this review helpful? Yes 1
Management response:

Dear Guest Thank you for taking the time to tell me about your recent experience of Mercure Dunkenhalgh Hotel & Spa. I was disappointed to hear that you were not completely satisfied with your stay. Please allow me to express my sincere apologies for any shortcomings experienced. I will use your feedback constructively with the team and try to ensure... More 

St Helens, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 24, 2012

Went on a pamper weekend and have never been so disappointed. Hotel was lovely, staff welcoming; slightly disappointed to find 3 weddings taking place, this made the hotel extra buzzy which was great but also meant other guests couldn't walk through the hotel and had to walk outside! In the rain! In the big scheme of things this was not... More 

Was this review helpful? Yes 2
Management response:

Dear Guest Thank you for posting feedback in regards to your recent visit. We have already corresponded in regards to this matter and will hopoefully resolve to the satisfaction of all as soon as possible. Yours sincerely Ivan Lynch General Manager More 

London
Top Contributor
88 reviews 88 reviews
81 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed June 24, 2012

Quite often I have to stay in hotels that I don't have a choice over. My personal choice would always be a hotel that offers free wi fi. Not just in public areas - who wants to leave the rivalry of their room to browse the Internet and send e mails. The Mercure Dunkenhalgh looks great on approach. Andy on... More 

Was this review helpful? Yes
Management response:

Dear Guest Thank you for taking the time to tell us about your recent experience. I am sorry that you were not entirely satisfied with your stay. There is a charge for room service, as there is in most hotels. The internet however is something that we are in the process of changing. The installation of a new system is... More 

Bolton, England, United Kingdom
1 review
5 of 5 stars Reviewed June 19, 2012

My colleague and I attended a corporate function at the Dunkenhalgh Hotel & Spa last week. Although this hotel is very close to where we work, the beautiful surroundings, the attentive staff and the fabulous spa facilities - not to mention the massage! - made us feel like we were a million miles away from reality. The food was excellent... More 

Was this review helpful? Yes
Management response:

Dear Guest Thank you for providing the feedback in regards to the recent corporate event held at the hotel. The night was a tremendous success and a good time had by all. The hotel had some really positive comments from all the attendees. We look forward to hosting again next year. Kind regards Ivan Lynch General Manager More 

Bolton, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 18, 2012

Been a few times to the Dunkenhalgh whilst passing for some a meal with freinds and for a meeting or two in the bar/lounge area, they seem to have had a shift in staff again, the regular barman is gone whose knowlege of the drinks and table service was great, he has been replaced by someone barely out of school... More 

Was this review helpful? Yes
Management response:

Dear Guest Thank you for providing feedback in regards to your recent visit. Staff turnover is pretty good at the Dunkenhalgh. There are quite a lot of staff with a considerable length of service. It is not correct to suggest that we replace staff as a cost cutting measure. I am sorry that some of the newer staff have not... More 

Glasgow, United Kingdom
Top Contributor
71 reviews 71 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 14, 2012

Just back from a family wedding and stayed here for 3 nights. very comfortable indeed. The rooms are nice but my only comment would be is to say the lighting is awful, especially trying to put your make -up on! The food is excellent and presentation good. Breakfast was fine and adequate. Would def. recommend

Was this review helpful? Yes
Management response:

Dear Guest Thank you for your kind comments. I hope to welcome you back to the hotel in the future. Yours sincerely Ivan Lynch General Manager More 

england
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 14, 2012

We stayed at the hotel for two nights Tuesday and Wednesday as my husband had an exam across the road from the hotel at Clayton Park Conference Centre, which was great because he only had to walk across the road to get there. The hotel was lovely nice food, nice bedroom and it was great having a swimming pool there... More 

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for your feedback. I hope to welcome you back to the hotel in the future Yours sincerely Ivan Lynch More 

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