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Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton le Moors BB5 5JP, England
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1 room 1 guest
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Mercure Blackburn Dunkenhalgh Hotel & Spa
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946 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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Greater Manchester, United Kingdom
1 review
2 of 5 stars Reviewed today NEW

Attended my brother's wedding, the staff were stood around chatting with empty glasses and plates left on tables for over one hour, my husband ended up getting a tray and clearing them! Staff were also miserable, it was a chore to serve us the very expensive drinks at the bar. £5 for two waters?! and beer dearer than central London.... More 

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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

My daughter bought a night's stay for my birthday. The whole experience was lovely. The hotel was busy; 2 weddings on the Sunday and one on the Monday as well as a coach party on the Saturday, yet staff were welcoming, efficient and helpful. The meal was delicious. We had been seated a mere 5 minutes before a waiter came... More 

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Blackburn, United Kingdom
Level Contributor
86 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed yesterday NEW

Attended our nephews wedding here and stayed over. Was very dubious regards the negative reviews on TA but understand why. Hotel, room and wedding were great. The wedding was well organised and the young lady who led this was brilliant. However, the customer service and miserable staff let the hotel down. Staff don't seem bothered, looked miserable and not prepared... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Booked a 2 night stay with my fiancée to celebrate a special occasion. Was offered to upgrade room for £15 per night to superior room just before arrival via email. On arrival paid £30 for the 2 night upgrade and were given an executive room (707). Bed was very hard and not what I would deem "executive". It was also... More 

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4.5 of 5 stars
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4.5 of 5 stars
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Birkenhead, United Kingdom
Level Contributor
138 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Did not stay, merely at bridge event there. Staff helpful, friendly but not really competent. Dinner designed on coach party standards - but we weren't a party, merely individuals playing in a tournament. Lovely looking place, friend said rooms ok.

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Wallingford, United Kingdom
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is chosen by my employer, probably due to cost. It has seen better days. The food is fine for the venue and there is a good selection for breakfast. The room I had though was so tired and the carpet was so stained that I didn't want to walk on it with bare feet. If it cannot be... More 

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Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Tracy N, I am disappointed to see you did not enjoy your stay, we are particularly busy with corporate clients and have many frequent stays, we would love to have the opportunity to improve your opinion of our hotel. Please do contact me directly should your company wish you to visit the area again and I shall make the... More 

Richmond
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

It's a very unique looking hotel until you get to your room. It is extremely warm in the rooms, even with the windows open. The plumbing was off. The beds okay. The gym was good. The front desk staff were lovely.

Was this review helpful? Yes
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Shannon L, Thank you for taking the time to review the hotel and we are sorry to see the room was uncomfortable, we have a small number of rooms with air-conditioning, the age of the build makes it quite difficult to deal with. I will get the maintenance team to look into the plumbing issues.I shall pass on your... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was hoping that, given the setting and the type of building, that this hotel would be good value for money and provide something special. Unfortunately this was not the case. I had come to this area as I needed to visit the head office for the company I work for over a couple of days. The condition of the... More 

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Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Luke S, I will look into the points raised and I am happy to discuss, please feel free to give me a call at the hotel. I am disappointed that the problems in the Restaurant were not dealt with at the time as one would have expected. There are upcoming plans to refurbish sections of the building and bedrooms... More 

Chichester, United Kingdom
Level Contributor
86 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The building is stunning , the grounds are beautiful , that's where the good ends. Once you go inside the service is good but slow, the food in the main restaurant is very poor and over priced as is the bar. This place is trying to be a five star with 3 star limitations The room 307 £140 for the... More 

Was this review helpful? Yes 1
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Monkey 170, We are disappointed to see you were not entirely satisfied with your stay, do please contact me to discuss, we would love to get another chance to prove ourselves. Kind Regards Ivan Lynch General Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

myself and my family stayed in a family room with a pull out sofa bed and a double bed. Unfortunately the sofa bed was so uncomfortable to sleep on because of metal bars running through the middle of it and only had a wafer thin mattress and the base had dropped. I complained to the hotel and was told there... More 

Was this review helpful? Yes 2
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Bigads123, Sorry to see we did not provide a comfortable nights sleep for one of your guests upon your recent stay. In normal circumstances we would have moved rooms or got a replacement bed from elsewhere, our business levels that evening did not allow us to do so. I would be happy to ensure an experience more likely to... More 

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