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All 3 Clayton le Moors hotels

Mercure Blackburn Dunkenhalgh Hotel & Spa

4.0 of 5 Hotel   |   Blackburn Road, Clayton le Moors BB5 5JP, England
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A recent review
3 of 5 stars reviewed yesterday
KentBT Calgary, Canada
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698 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Calgary, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Dont be taken by the images if the gorgeous stone building in the images. The hotel has a newer part where I stayed. While the room was large, the shower smelled like sewer. The lighting is dark, and the room smelled stale. Luckily the windows open to air it out. The service in the restaurant was terrible, you need to... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

We arrived on Saturday 26th July. Although initially helpful at check-in that was the high point for service at this hotel! The room was absolutely sweltering and the air con not working. I asked reception for a fan. I was told 5 minutes but it arrived the following day!! The shower was stuck on the "water hotter than the sun"... More

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h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for posting feedback. I am sorry that your stay was not the experience that we would have hoped. There were problems that should have been avoided and I am disappointed with many aspect of your stay. If you would like to give me a call at the hotel to discuss the details of your stay I... More

London
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My friends and I booked 2 nights at the Mercure Blackburn Dunkenhalgh as we were attending a wedding in the area. The Hotel was pleasant enough however there were a few problems. Our room over-looked one of the Function rooms and was within earshot of another so for both nights of our stay we were kept awake, 1am the first... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to provide feedback. I am disappointed to hear that you were not completely satisfied with your stay. There were clearly some problems experienced during your stay that detracted from your enjoyment of the experience as a whole. Please allow me to express my sincere apologies. I will review your feedback with the... More

Norwich, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We arrived after a long journey from Norfolk. On arrival at reception although the staff were extremely busy we were dealt with efficiently and politely. Rooms were clean and comfortable. We were booked in on a Dinner Bed & Breakfast package and the food and service in the restaurant was excellent. One of our party was a coeliac (gluten intolerant)... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for providing us with feedback. Your comments are very much appreciated. I hope that you will find time to visit us again in the future Kind regards Ivan Lynch General Manager More

Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

We was welcomed on Friday the 25/07/14 by friendly receptionist, we then went on to explore the hotel through out the weekend , there are some improvements that can be made as some staff wasn't as enthusiastic as others but throughout my stay I was served by many but four stood out for me and I would like to give... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to provide feedback. Your comments are appreciated. I will share them with the team, particularly the individuals that you mention in your review. I hope that you will return again in the near future Kind regards Ivan Lynch General Manager More

Stoke-on-Trent, United Kingdom
1 review
1 of 5 stars Reviewed 4 days ago NEW

On arrival the hotel it looks beautiful but looks can be ver deceiving! The room was not ready at 14.30 as we were asked to wait in the bar area which we thought we would enjoy a refreshing drink after our long journey, we waited 15minutes for a bar tender to arrive & the drinks were very expensive .When we... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest I was sorry to read that your experience was not a positive one. Please allow me to express my sincere apologies. I will review your comments with our team and make appropriate improvements where possible. Furthermore, should you wish to speak with me in person, please contact me directly at the hotel and I shall discuss your stay... More

London, United Kingdom
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

We stayed for two nights and it was a real experience of contrasts. Booking initially I dealt with Emma and Amy who were both delightful and super helpful. The room as requested was away from the wedding areas so not disturbed by noise. A lovely view of cows in fields and very English bucolic scene though my daughter in another... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for providing feedback. I was sorry to hear that you had some problems during your stay. We are working hard to improve and iron out the issues before they occur. I will be reviewing your comments with the rest of the team. I hope you may give us a second chance in the future. Yours sincerely... More

Ste Helens
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Found this on a conference and it was 'my kind of place'. Booked it for our anniversary last night with Andrew on reception who was so helpful . It was a lovely stay, just too short!! I will most certainly return. Well did today as I left something; staff were so accommodating and special and the fine touches were there.... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to provide feedback. Your comments are appreciated. I will share them with our team, particularly Andrew and Aziz. I hope to welcome you back to the hotel again in the near future Kind regards Ivan Lynch General Manager More

Stoke-on-Trent, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff were friendly, welcoming and professional. The treatments in the spa were excellent, again staff in the spa were great. The thermal suite was a let down as the showers and ice weren't working, some of the regular gym members were complaining that this had been broken for months and management had done nothing to remedy the problem. After all... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to provide feedback. Your comments are appreciated. There were a couple of issues in the Spa over the last few days, which have now all been resolved. We had to wait on some parts being delivered to repair the problem areas. This has now been done. I am sorry that this meant... More

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Additional Information about Mercure Blackburn Dunkenhalgh Hotel & Spa

Address: Blackburn Road, Clayton le Moors BB5 5JP, England
Location: United Kingdom > England > Lancashire > Clayton le Moors
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Blackburn Dunkenhalgh Hotel & Spa 4*
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Also Known As:
Mercure Blackburn Dunkenhalgh Hotel Clayton Le Moors
Mercure Blackburn Dunkenhalgh Hotel And Spa
Mercure Blackburn Dunkenhalgh Hotel & Spa Clayton Le Moors, England

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Mercure Dunkenhalgh Hotel & Spa is situated in 17 acres of parkland. Combining a traditional setting with modern technology, our hotel offers both an enjoyable weekend getaway, or facilities for business meetings & conferences. Also featuring a luxury spa, with 8 beauty suites, & Cameo Restaurant & Bar, a relaxed dining experience. ... more   less 
Number of rooms
175

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