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All 3 Clayton le Moors hotels

Mercure Blackburn Dunkenhalgh Hotel & Spa

4.0 of 5 Hotel   |   Blackburn Road, Clayton le Moors BB5 5JP, England
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A recent review
3 of 5 stars reviewed 1 week ago
948Sandra Stoke-on-Trent, United Kingdom
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689 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
Stoke-on-Trent, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff were friendly, welcoming and professional. The treatments in the spa were excellent, again staff in the spa were great. The thermal suite was a let down as the showers and ice weren't working, some of the regular gym members were complaining that this had been broken for months and management had done nothing to remedy the problem. After all... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to provide feedback. Your comments are appreciated. There were a couple of issues in the Spa over the last few days, which have now all been resolved. We had to wait on some parts being delivered to repair the problem areas. This has now been done. I am sorry that this meant... More

Pershore, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our room was large and well cleaned. Staff very friendly & helpful. The standard of both the breakfasts and dinners was excellent. Alas we ran out of time to utilise the spa, so can't comment on it, but it looked attractive. Would be happy to stay here again!

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to provide feedback. Your comments are appreciated. I will share them with the team. I hope to welcome you back to the hotel in the near future Kind regards Ivan Lynch General Manager More

Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed with 3 friends for a girly night away from the hustle & bustle of family & work life. From the second we arrived to the moment we left, we were in luxury. We had booked into an executive room and weren't disappointed. Beautiful views, large room & very clean comfortable beds. The free use of the towel robe &... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time provide feedback. Your comments are appreciated; I will share them with the team. I hope to welcome you back to the hotel in the near future Kind regards Ivan Lynch General Manager More

Bolton, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago via mobile

I cannot fault the spa and pool facilities. The treatments are excellent andthe spa area was both luxurious and relaxing. The food was perfect and the staff waiting were professional and friendly. However the room (45) was awful! It was musty and dingy. I was staying with a group party and an error with room allocation meant I unknowingly shared... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to provide feedback. I was sorry to hear that there were issues with the room. Please allow me to express my apologies. I am sorry that the room did not meet with expectations. We have a variety of rooms and they do vary in size, but this room is not allocated as... More

Bexleyheath
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful location. Great history to hotel building. All staff very friendly and helpful. Food excellent and very well presented. Spa staff very friendly. Although mostly a business hotel as a coach tour we were made to feel very welcome. Rooms very clean and well appointed. Very central for visiting the lovely Pennines. Wonderful views.

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to provide feedback. Your comments are very much appreciated. I hope to welcome you back to the hotel in the near future. Kind regards Ivan Lynch General Manager More

wales
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for five nights on business. The staff were very welcoming and were very good at sticking to the timetable. The food was nice and well presented. The spa was lovely with a very good selection of steam rooms etc Rooms were a bit dated but had lovely huge beds and everything you needed. My room had fast wi fi... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for providing feedback. Your comments are appreciated and I will share them with the team. The guest internet has been something we have been working to upgrade for a number of months. Engineers have been onsite for the last couple of weeks and I am hopeful that the full connectivity test should be signed off on... More

tynemouth
Contributor
20 reviews 20 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for one night on a Sunday. The receptionist was extremely friendly and competent. My room (81) was big, lovely and clean. It had nice views of the garden and two comfortable chairs i the window. A real bargain for the price. The pool and changing areas are also good. I ate in the restaurant and enjoyed a delicious... More

Was this review helpful? Yes 2
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for providing feedback. Your comments are very much appreciated. I will share them with the team. If there is likely to be a wait on breakfast, the guest should be told. I will feed that back to the breakfast team and ensure that they are more informative moving forward. I was delighted to hear that your... More

Blackpool, United Kingdom
Contributor
20 reviews 20 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel as we had a friends silver wedding to attend nearby. The staff were very helpful and pleasant at check in. Our room was at the back of the hotel and quite a long walk from reception. During our stay I felt like we had to walk through private party areas to get to and from our... More

Was this review helpful? Yes 3
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for providing feedback. The hotel is undergoing refurbishment in many areas. These are ongoing and there is due to be some significant investment over the coming year or so, so hopefully you may see improvement should you return. The internet connection is something that is being upgraded at present, hopefully to be completed by this coming... More

Clayton le Moors, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I booked a table for an evening meal in the restaurantmy meal was brouught to me which had items missing on the plate and the incorrect cuttlery. My meal was barely warm and the accompanying sauce had a skin on it and was also barely warm. It took three attempts to get it served hot and when mentioned to a... More

Was this review helpful? Yes 2
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest I am disappointed to hear that your experience was not a positive one in the restaurant. Please allow me to express my sincere apologies. I will review your feedback with our restaurant team and improve the areas where problems were encountered Yours sincerely Ivan Lynch General Manager More

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Additional Information about Mercure Blackburn Dunkenhalgh Hotel & Spa

Address: Blackburn Road, Clayton le Moors BB5 5JP, England
Location: United Kingdom > England > Lancashire > Clayton le Moors
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Blackburn Dunkenhalgh Hotel & Spa 4*
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Also Known As:
Mercure Blackburn Dunkenhalgh Hotel Clayton Le Moors
Mercure Blackburn Dunkenhalgh Hotel And Spa
Mercure Blackburn Dunkenhalgh Hotel & Spa Clayton Le Moors, England

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Mercure Dunkenhalgh Hotel & Spa is situated in 17 acres of parkland. Combining a traditional setting with modern technology, our hotel offers both an enjoyable weekend getaway, or facilities for business meetings & conferences. Also featuring a luxury spa, with 8 beauty suites, & Cameo Restaurant & Bar, a relaxed dining experience. ... more   less 
Number of rooms
175

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