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Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton le Moors BB5 5JP, England
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Mercure Blackburn Dunkenhalgh Hotel & Spa
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Mercure Blackburn Dunkenhalgh Hotel & Spa
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879 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ashford-in-the-Water, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have read some of the reports, but I have to say the experience we had was excellent. The food was absolutely out of this world. The room we had was fantastic. The spa treatments are the best I have ever had, I had Rebecca and gosh this girl has a real talent and is an asset. The staff well... More 

Was this review helpful? Yes 1
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Lindaandmartin, We really appreciate your positive feedback and I shall hare with all the Team, hope to see you again soon Kind Regards Ivan Lynch General Manager More 

Cambridge, United Kingdom
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

The grounds and location and facilities are really nice but the rooms are really tired and showing some age it's not as you would imagine a mercure to be like the pool is great and gym and spa is ok not amazing the staff were next too useless we were directed the wrong way to our room and I asked... More 

Was this review helpful? Yes 1
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Lazy bundle, I am disappointed staff were unable to guide you through the hotel to your rooms, I am quite baffled by this as all team member are given a thorugh induction on initial engagement. Happy to see you enjoyed the pool and Gym. Perhaps on a return visit you will notice an improvement in staff training Kind Regards... More 

Liverpool, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel itself is a lovely setting and looks beautiful. The spa treatment was lovely however the pool itself was like being at my local leisure centre with the number of kids in and out the pool. I'm not anti children however it was billed as a relaxing spa break - not so much with the kids. Also a distinct... More 

Was this review helpful? Yes 1
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Gemma C , We are happy to see you enjoyed your treatments and evening but disappointed to be let down by other aspects of your visit. We have recently revised the timings of childrens access to the swimming pool and will measure the impact this has had on the overall guest experience and adapt going forward. I shall review... More 

Torquay, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 5 days as a base for a coach tour of the Lancashire/Yorkshire area, lovely setting, but if you have no transport there is nowhere to go in the evening and there is no entertainment. Our room 75 was fine, good size with a well decorated bathroom. The evening meal and breakfast on the first day... More 

Was this review helpful? Yes
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear sonnyboy014, Our sincerest apologies you had disturbances throughout on of your evenings with us, we do police the building through the night to ensure there is minimal disturbance to our guests. Unfortunately we are a little isolated, although many guests enjoy walks along the canal or into the village of Rishton, some 10 minutes walk away .I am sure... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I have been coming to this hotel now for the last year now a week at time. I would not pick this hotel ever out of personal choice. My reason for stay is purely because my company pay for it. Everytime I come here the food is either cold or Luke warm, the burgers are always to greasy it literally... More 

Was this review helpful? Yes 3
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Pumpkiing, Thank you for your feedback, please feel free to contact me this week at the hotel, I am around most days. I must say I am surprised this has not been brought to the attention of the company you are attending training with . Our relationship is quite strong and we discuss the trainees requirements regularly and these... More 

Travelers are raving about these Clayton le Moors hotels

4.5 of 5 stars
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Preston, United Kingdom
2 reviews
2 of 5 stars Reviewed 2 weeks ago

The spa day was not that great . It was my birthday and went home feeling crap!!!. Basically the spa treatment was fine but main room was freezing. When we got to all the steam and sauna rooms none were working at all!!. Staff tried to say it was because of the clocks changing to summer time had knocked the... More 

Was this review helpful? Yes
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Susan A, Sorry to see we fell short of your expectations, unfortunately I cannot find details to contact you direct, please feel free to contact myself or Phil Stephenson to discuss your visit in more detail Kind Regards, Ivan Lynch General Manager More 

Leyland, Lancs
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have visited this hotel several times for work away days and conference and the hotel and resturant facilities have been good but not exceptional. My most recent visit was with a group of friends for a relaxed "hen" do to the spa. The overall price for the day was good as it included a treatment, the spa and beauty area... More 

Was this review helpful? Yes 1
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear magicmagic1, Thank you for your feedback, it is greatly appreciated and will be discussed amongst the team. We shall continue to strive to improve and take your comments on board constructively. Hope to see you soon, whether Conferencing or for Leisure. Kind Regards Ivan Lynch General manager More 

Manchester
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Our bedroom in the annexe was a little tired but very spacious. The main bed was 2 singles pushed together but was comfortable and didn't bother us. The 3rd bed was a single sofa bed. His was fine for my 2 year old but had a prominent frame and would have been uncomfortable for an adult. Good sized bathroom with... More 

Was this review helpful? Yes
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Shabanna D, It's great you enjoyed your stay and particularly breakfast, we hope it set you up nicely for the day. Glad your son enjoyed his stay and we hope to see you back at the hotel in future, perhaps he'll have a bit more luck next time and see some deer. Kind Regards, Ivan Lynch, General Manager. More 

London, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I don't really know where to begin...it was almost like something out of a dramatised television show. Setting the scene, I booked the "4-star hotel that blends grandeur (etc. etc.)....." as a nice hotel for myself and my business partner on a work trip up from London. Expecting "bedrooms blend(ing) age-old comfort with modern design." I was immensely disappointed and... More 

Was this review helpful? Yes 4
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Millnc_, As you say, you 'should not feel threatened as guests in a 4 star hotel.' and for this we apologise profusely. We cannot control the behaviour of all our guests, all the time. I have investigated the incident at length and I believe the staff handled the situation well overall, in what were very trying circumstances. What you... More 

Marlborough
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently booked this accommodation via a late booking website in order to visit family in neighbouring Blackburn. Excellent value for money. We went as a family on this occasion and we all took advantage of the indoor swimming pool which the children loved. Perfect temperature and great access times for the kids. Huge family room and very clean with beautiful... More 

Was this review helpful? Yes
Ivan L, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear VW, Thank you for your kind words and we are delighted you enjoyed your stay and are looking forward to your return visit. Kind Regards, Ivan Lynch General Manager More 

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