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All 3 Clayton le Moors hotels

Mercure Blackburn Dunkenhalgh Hotel & Spa

4.0 of 5 Hotel   |   Blackburn Road, Clayton le Moors BB5 5JP, England
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A recent review
5 of 5 stars reviewed yesterday
CJEbanana Cambridge, United Kingdom
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728 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Cambridge, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I paid a little extra for a Privilege room. This is the 3rd time I have stayed in these rooms. Situated a long walk from reception but at the back of the hotel looking out at trees and a field of cows. Very quiet, super comfy bed and a great night's sleep. The room is a decent size with mini... More

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Bolton, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Although I did not stay at the hotel it does look nice and set in nice grounds. I went to the spa here for my hen do at last minute with 7 people due to another spa letting us down and had a fantastic day, all the staff were very polite and accommodating, treatments were great, all facilities were clean... More

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Nottingham, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

i stayed at this hotel during a business trip to the area. it is a good clean comfortable hotel. with good amenities and freindly staff. i would have no problem with stopping at this hotel when next in the area.

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Senior Contributor
30 reviews 30 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

For £100 B&B surely I could have found similar for less. Reception staff were friendly & helpful. Although hotel seems to be going through a refresh, it didn't take away from my room and in fact all of the rear of the hotel. Badly in need of an update. Gym was functional and spa area was good. Breakfast wasn't great.... More

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h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for providing feedback. I am sorry that you did not have a wholly positive experience. I will follow up your comments with the team and try to take appropriate actions to address your concerns and prevent future problems Yours sincerely Ivan Lynch General Manager More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We have just returned from a five day break at the Dunkenhalgh and were there as part of a coach group. On arrival we made our way to our room which was via a lobby with a short flight of stairs. On opening the lobby door the smell was very musty and the so called carpet on the stairs and... More

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h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for providing feedback. I was disappointed to hear that you were not completely satisfied with your stay. Please allow me to express my sincere apoligies. Larger groups are sometimes given a private dining area as the private dining rooms are full of character and if there is entertainment booked for groups, it is difficult to accommodate... More

Fairlight Cove
Top Contributor
54 reviews 54 reviews
18 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 1 week ago

Having booked three different Mercure hotels in the past 2 weeks, I did not expect the Mercure Blackburn Dunkenhalgh Hotel & Spa to be so outstanding from the others, Great check in staff nice room and have to say could not find fault here so if your in this area and need a hotel you've found a good one!

Was this review helpful? Yes 3
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to provide feeback. I was delighted to hear that your experience was a positive one. I hope that you may return again in the future and enjoy an equally pleasurable visit. Yours sincerely Ivan Lynch General Manager More

Rochdale, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We checked into this hotel the night before my brothers wedding, we experienced a similar reception by one lady not he front desk, she seemed a lot least rice day than the gentleman that was also on the front desk. Our room was a very reasonable size for a family of four. The sofa bed was all read for us... More

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h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to provide feedback. Your comments are appreciated. I will share them with the team. I hope that you will visit the hotel again in the future Kind regards Ivan Lynch General Manager More

Southampton, England, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

The staff at this hotel are rude and are happy to make you wait an eternity at reception before even acknowledging you. I was made to wait 15 mins whilst a member of staff dealt with something very important on a keyboard whilst another staff member sat at a desk behind. During this time the Duty Manager passed by twice... More

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h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for providing feedback. I am sorry to hear that your experience was not what we would have liked. Please allow me to express my sincere apologies. I will follow up your comments with our reception and restaurant team. Clearly there were some failings which need to be addressed. I am sorry that your experience was not... More

Swansea, United Kingdom
Top Contributor
181 reviews 181 reviews
42 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We felt at first that this was going to be difficult to find as our approach using the sat nav took us this way and that. However, we really enjoyed the one night that we stayed here and we were upgraded to the Penthouse - which had a jacuzzi bath - room 72. The staff were very attentive and they... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review

Dear Guest Thank you for providing feedback. I was pleased to hear that your experience was a positive one. I will share your comments with the team. I was a little disappointed to hear that the breakfast was not up to standard. In general, our breakfast receives some very good feedback. I will follow up your feedback with our chef... More

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Additional Information about Mercure Blackburn Dunkenhalgh Hotel & Spa

Address: Blackburn Road, Clayton le Moors BB5 5JP, England
Location: United Kingdom > England > Lancashire > Clayton le Moors
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Blackburn Dunkenhalgh Hotel & Spa 4*
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Also Known As:
Mercure Blackburn Dunkenhalgh Hotel Clayton Le Moors
Mercure Blackburn Dunkenhalgh Hotel And Spa
Mercure Blackburn Dunkenhalgh Hotel & Spa Clayton Le Moors, England

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