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BEST WESTERN Oaks Hotel & Leisure Club

Certificate of Excellence
3.0 of 5
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Colne Road | Reedley, Burnley BB10 2LF, England (Formerly Oaks Hotel and Leisure Club)
BEST WESTERN Oaks Hotel & Leisure Club
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Ranked #3 of 10 Hotels in Burnley
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
Colin C Sedbergh, United Kingdom
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321 reviews from our community

Traveler rating
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    60
    31
    21
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90
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (321)
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Sedbergh, United Kingdom
Top Contributor
68 reviews 68 reviews
29 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My partner and I have just spent 3 nights at Oaks Hotel over the Bank Holiday weekend. My main reason for choosing this venue was that this building was my partner's late father's place of work many years ago, when it contained council run NHS offices. It therefore brought back many mixed memories for her. Our room was spacious, quiet... More 

Was this review helpful? Yes
Rossendale, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We held our wedding ceremony and reception at The oaks hotel on Saturday 23rd May 2015. From our first meeting with Donna, the events manager, right through to leaving the day after the wedding, everything was amazing. Attention to detail is second to none, nothing was too much trouble for any member of staff, they really did go that extra... More 

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Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I have visited the Oaks a number of times this year for different business trips. The hotel's staff consistently strive to ensure a smooth and enjoyable visit. A great hotel with fantastic staff. Highly recommended

Was this review helpful? Yes
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Neil D, Thank you for the lovely review. It's great to hear the team always strive to ensure you have an enjoyable stay. I will be sure to share your kind words. We look forward to your future visits. Kind Regards David Martin General Manager More 

Preston, Lancs
Top Contributor
82 reviews 82 reviews
46 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is a listed building so there is not lift and there are quite a lot of stairs. It's quite a way out of Burnley but they will order you a taxi. There is a bar & we had a bar meal - there is a restaurant in the early evening. They serve a buffet style breakfast and it's... More 

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BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear penelope015, Thank you for the review of your recent stay. Please accept my apologies that you encountered some problems. I will be discussing the areas you have highlighted with the relevant departments. If you have been over charged I will be happy to look into this and make any refund that you are due. If you can call me... More 

Padiham, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

We attended the murder mystery evening the event it self was very good. The actors were amazing and keep us entertained all evening. The food was another story the starter was very good and what we expected however the main course was shocking. We had chicken which was like rubber and road potatoes which we re heated and like bullets.... More 

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BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear jezbfc, Thank you for your review of our Murder Mystery evening. I am pleased you enjoyed the entertainment. I am of course very disappointed to hear about the main meal served. You are quite right this is not acceptable. Please accept my apologies. I will be discussing this with the head chef and his team. Kind Regards David Martin... More 

Harlow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at Oaks Hotel on the 12/05/15. The exterior and entrance is lovely if you like the old manor type hotel. No lifts so not ideal if your suitcase is heavy. It was a bit of a walk to my room, up and down stairs a few times. Room was clean but very out dated.Bed comfortable. No air conditioning so... More 

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BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Norvaltravel, Thank you for the review of your recent stay. I am pleased you enjoyed the hotel and the facilities we have to offer. I hope to welcome you back again in the future. Kind Regards David Martin General Manager More 

Shipley, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed here the same weekend as the below review and found everything excellent?. On arrival we queried the amount of stairs etc and were told of a short cut which solved the problem. We were also informed that had we had a problem with any stairs then we would have been moved?. We dined in the restaurant the first... More 

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BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Carol K, Thank you for your lovely review. It's great to hear the team ensured you got to the your room as easily as possible. I am also pleased to know you enjoyed your meal in the restaurant. I will inform the barman on duty of your praise for him. The team look forward to your next visit. Kind... More 

Morecambe, United Kingdom
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights Fri/Sat and first impressions were really good but sadly went downhill from there. Fast and efficient check in - given key to room and subsequently faced with almost an assault course to navigate to our room - The "journey" consisted of 3 x half flights of stairs up 3 x half flights of stairs down... More 

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BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Harry A, Thank you for taking the time to review your stay. I am very disappointed to hear you encountered some problems. Please allow me to express my sincere apologies. We are currently in the process of replacing some of our mattresses and I will be sure to check the room that you stayed in. I am sorry if... More 

Clitheroe, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just wanted to say thank you so much for everything Donna did in planning our sons wedding.  We all had an amazing day and everthing was exactly as we hoped. The rooms looked stunning and the ceremony was so beautiful. Our thanks also to Dan, Jess and the rest of the team who worked so hard on the day to... More 

Was this review helpful? Yes 2
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Amandae65, What lovely feedback from your sons wedding. I am delighted Donna, Dan, Jess and all involved could help make the day so special. I will be sure to let all the team know. I do hope we can welcome you back for special occasions in the future. Kind Regards David Martin General Manager More 

Chester, United Kingdom
Contributor
19 reviews 19 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for two days from 1st may 2015. We were asked if we woul like to join there discount and rewards scheme which was free, we did so and were upgraded to room 144 which was large with a four poster bed. We had complimentary water, fruit, tea and filter coffee, luxury cookies, shampoo, conditioner shower... More 

Was this review helpful? Yes 2
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Annenewland, I am delighted to hear you enjoyed your stay with us. Our executive suites do offer a nice range of extras for our guests to enjoy. I am pleased you enjoyed both breakfast and your evening meal and will take on board the feedback with regards to breakfast. I do hope to welcome you back soon. Kind Regards... More 

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