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All 10 Burnley hotels

BEST WESTERN Oaks Hotel & Leisure Club

3.0 of 5 Hotel   |   Colne Road | Reedley, Burnley BB10 2LF, England (Formerly Oaks Hotel and Leisure Club)
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Ranked #4 of 10 Hotels in Burnley
A recent review
5 of 5 stars reviewed 5 days ago
JO25042014 Preston, United Kingdom
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249 reviews from our community

Traveler rating
    90
    64
    48
    28
    19
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59
64
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53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Preston, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Just wanted to say a massive thank you to Donna and the team at The Oaks Hotel in Burnley. We had such a fantastic night on Saturday and couldn't have asked for anything else. Your help during this difficult time has been very much appreciated and I know that all the colleagues had such an amazing night. We have lots... More

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Manchester, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Outstanding Service! You can forgive and forget any small faults when the service is so friendly and welcoming. There is no lift, but my bag was whisked away by a delightful Jedward-coiffed porter. He even found me a copy of that day's Times - none of the shops in Burnley had it -and I needed to read a story for... More

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nelson uk
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I got married here on the 11th October 2014. Right from booking The Oaks 17 months before up to the actual day and beyond the staff went out of their way to ensure that everything went well. Donna our wedding planner ,well nothing was too much trouble and she was so warm and friendly .She ensured that... More

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Nelson, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Myself and my wife got married at The Oaks Hotel in October. The staff were fantastic from start to finish. The venue is outstanding and I would definitely recommend this venue to you without a shadow of a doubt. The staff go out of their way to ensure that your experience is as personal to you both as it can... More

Was this review helpful? Yes
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Guest, Thank you for your great feedback from your recent wedding. I was really happy the team could help make your day extra special. I will be sure to share your feedback. Kind Regards David Martin General Manager More

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

we booked this hotel for our renewing of wedding vows on 1/11/14 we had a fantastic day everyone was lovely from the reception staff {especially jess she could not do enough for you she was that friendly we felt that we had know her years thanks jess} donna and her team where brilliant dan was a star from start to... More

Was this review helpful? Yes 1
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Guest, Thank you for your lovely review of your renewal of wedding vows. I will share your kind feedback with Jess, Donna, Dan and the rest of the team. I look forward to your next visit. Kind Regards David Martin General Manager More

Lancashire, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked this hotel well in advance, very excited about our visit on Halloween, greeted by kids sliding across the floor in their Halloween outfits and a wedding guest gossiping on the phone on the stairs. Room not acceptable, it was very warm, we couldn't turn the radiator off, the z bed was well passed its use and when my... More

Was this review helpful? Yes 4
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Guest, Thank you for taking the time to share your experience. I was disappointed to that you encountered some issues. Please accept my sincere apologies. The maintenance team have since looked at the room and rectified the heating issue. I have also discussed your feedback with housekeeping team so we can make improvements. If you would like to discuss... More

Padiham, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

What a brilliant day thankyou so much to all the staff who made our day so memorable best day of our lives from the moment we arrived we were made so welcome and our room was amazing all my family and friends has a brilliant time thank you so much Mr Mrs Brown the newlyweds xxx

Was this review helpful? Yes 1
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your recent wedding. I was delighted to hear that we could help make your day so special. I will share your comments with the team. I hope to welcome you back again soon. Kind Regards David Martin General Manager More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Well what can I say brilliant, first of all I rang up the hotel couple weeks before arrival and said I was going to be arriving early due to attending a wedding, they got my room ready for a 12pm check in instead of 2pm, service was brilliant, room was so comfy, food was excellent. The only bad point was... More

Was this review helpful? Yes 2
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Guest, Thank you for your kind review. Its great to hear such positive feedback about your whole experience. I will pass your comments on to the team. I look forward to your next visit. Kind Regards David Martin General Manager More

Hereford, United Kingdom
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 9, 2014

I was warmly welcomed by the Receptionist, who personally showed me to my room and helped me with my luggage. At very short notice she organised my car to be washed and waxed. She arranged to care for flowers and a chocolate hamper which were delivered to me. She arranged a booking for dinner in the restaurant with my niece,... More

Was this review helpful? Yes 2
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Guest, Thank you for taking the time to share your experience. I was delighted to find out that every member of staff helped to make your stay enjoyable. I will share your comments with the team. I hope we can welcome you back again in the future. Kind Regards David Martin General Manager More

Pembroke Dock
1 review
3 of 5 stars Reviewed October 7, 2014

Unfortunately although we had booked dinner at 7 for 6 persons, the extended family our "wedding party" were also staying there, so we requested dinner for 11 which was to be at 9. The waiting service was very poor and one diner did not receive his meal until after all had finished! Also, as our wedding party was very noisy... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Guest, Thank you for your feedback. I am sorry if some aspects of your stay did not meet with your expectations. Please accept my sincere apologies. I will discuss your feedback with the team. Kind Regards David Martin General Manager More

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Additional Information about BEST WESTERN Oaks Hotel & Leisure Club

Address: Colne Road | Reedley, Burnley BB10 2LF, England (Formerly Oaks Hotel and Leisure Club)
Phone Number:
Location: United Kingdom > England > Lancashire > Burnley
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Oaks Hotel & Leisure Club 3*
Number of rooms: 51
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Also Known As:
BEST WESTERN Oaks Hotel & Leisure Club Burnley, Lancashire

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