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BEST WESTERN Oaks Hotel & Leisure Club

Certificate of Excellence
Colne Road | Reedley, Burnley BB10 2LF, England (Formerly Oaks Hotel and Leisure Club)
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1 room 1 adult
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BEST WESTERN Oaks Hotel & Leisure Club
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399 Reviews from our TripAdvisor Community

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Bury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I normally do not post reviews save for the odd occasion when I really need to grumble about a place, but what can I say about Best Western Oaks except that I am currently sitting in my hotel room at 6 in the morning and have dedicated this time to post this review: From the moment I entered into the... More 

Helpful?
2 Thank Emm6949
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I loved staying here, amazing staircase leading to lovely rooms. The health club, Swimming pool, steam room and jacuzzi were all really good, Food was amazing and I would happily drive the five hours to stay and eat here again, Staff were all so friendly especially our waitress Orselina on second night

Helpful?
3 Thank Heath W
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for taking the time to review our hotel. I am very happy that you enjoyed all aspects of your stay and I will certainly pass on your comments to the waitress, she will be delighted. Once again thank you and we look forward to seeing you again. Kind Regards Maxine Walsh More 

Pontypridd, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed for 2 nights. The room was nicely presented and comfortable. Had an evening meal on the first night, which was very nice, but felt it was very expansive. £14.95 for pie and chips. The bar was also expensive. The breakfast was excellent with a choice of full English and continental with fresh fruit and yoghurt. Would recommend for... More 

Helpful?
Thank SimonKiley
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for your review I am sorry that you felt we were a little expensive. I am glad you enjoyed your breakfast, it is always good to start the day with an enjoyable meal. Once again thank you and I hope you will return very soon. Kind Regards Maxine Walsh More 

Derbyshire England
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were up in Burnley for a few days for business and needed somewhere to stay. We've had mixed experiences with Best Western world-wide - but it looked better for us than the competitors in the area and had the added attraction of an indoor swimming pool. (We didn't make use of the pool in the end - but not... More 

Helpful?
Thank Tilchestuners
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for your review your feedback is important to me. I am sorry that the service you received in the restaurant was not up to our usual standard. I will make sure it is discussed in our next meeting and hopefully this will not happen in the future. I hope you will return in the future so that we... More 

Leicester, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Oaks hotel 5th January - 7th January and we thoroughly enjoyed ourselves. We were in the area meeting friends and we ate in the restaurant on two nights Wednesday and Thursday and the food was great both nights and plentiful. The staff were extremely helpful especially Declan who served us our food and helped us with... More 

Helpful?
Thank John T
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for your lovely review. I am very glad that you enjoyed your stay. Customer service is very important to me and to my staff. I will also pass on your kind words to Declan. I hope we can repeat the service on your next visit. I look forward to welcoming you back very soon. Kind Regards Maxine Walsh More 

Nelson, United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

went to the oaks hotel and spa for a spa day, while id agree with previous reviews regarding the lovely grounds and building, i wasn't impressed with our spa day, met mohammad, iqbal and javed who were polite to chat with but i'm not sure my girlfriend was welcome in her swimsuit, furthermore there was a 1 hour aqua aerobics... More 

Helpful?
Thank finendandy67
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for taking the time to review our hotel. I am sorry you were disappointed with the leisure facilities and I will make sure the points raised are discussed at our next meeting. Once again thank you for your review. Kind Regards Maxine Walsh More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

What a venue!!! Staff are excellent helpful friendly and did everything to make our day perfect.. Food was amazing and the evening dj Jaime was also excellent! Overnight stays perfect to 10/10 breakfast was delicious again staff have been brill.. Stunning pictures with it being a listed building! Would recommend to all friends and family

Helpful?
Thank Hellenwilkin
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Mrs Wilkin, Thank you so much for taking the time to share your experience with us. I am delighted to hear that your special day was perfect for you, we thoroughly enjoyed helping organise your day. We look forward to welcoming you back in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel More 

Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had a short weekend away here and couldn't have been more impressed. Hotel is reminiscent of Downton Abbey with great original features that have been well maintained. Staff are attentive and when we had an issue with a food allergy they went over and above to help and keep us informed. Spa was a great treat and there are... More 

Helpful?
Thank Monalisa121
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear MonaLisa121, Thank you very much for sharing your experience with us. I am of course delighted to read that you enjoyed your stay with us and am equally pleased you felt the staff here went above and beyond for you. As I am sure you can imagine customer satisfaction is our main priority and I am glad that you... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Check in was quick and easy, Rachel was absolutely fantastic..so knowledgeable with telling us the rights places to go around Burnley (as we were up here for a football game.) We stayed for 2 nights - and both nights we slept great, the bathroom was clean, the room was clean and the television worked (normally a rarity when I go... More 

Helpful?
Thank ap_bury94
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear ap_bury94, Thank you for taking the time to share your experience with us. I am delighted to hear that you enjoyed your stay, I have of course passed on your comments with regards to the restaurant to the staff and the kitchen staff so when we do welcome you here again your food will be of a higher standard... More 

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