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Holiday Inn Express Burnley

3.0 of 5 55 Pendle Way | just off the M65 J10, Burnley BB12 0TJ, England
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Certificate of Excellence 2014
Holiday Inn Express Burnley
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Holiday Inn Express Burnley
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287 reviews from our community

Traveler rating
    100
    105
    58
    16
    8
See reviews for
62
70
25
71
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cornwall, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for two nights and not the best Holiday Inn I've stayed in. The room was fine and reception staff friendly but the breakfast was not good and the service at breakfast very poor. Although it states continental breakfast is included it was a poor limited choice laid out but they did also have a limited choice of cooked... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 1 week ago

Rooms dusty and drink stained work tops not properly cleaned. Breakfast was shocking nothing left and you had to wait of each item getting replenished then it was a mad rush to get something. The sausage looked cooked but was raw in the center and the bacon was underdone. We had to pay £20 for our little dog to stay... More 

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Bristol
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We carried on and Sat Nav told us we had reached our destination as we were on M65 because hotel was behind a hedge. Do come off at Junction 10. Lovely hotel, clean comfortable no frills hotel. Shampoo/body wash in shower cubicle. Might want to take your hair conditioner or shower cap. Only reason it doesn't get a perfect score.... More 

Was this review helpful? Yes 1
Peterborough, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I had booked two rooms for a family visit and, due to illness I had to ask to defer the booking on two occasions. The staff had no issues with this, even though it was against group policy. They further gained my admiration with their cheerful demeanour during our short stay. Would have no hesitation in staying there in future.

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Peterborough, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent well equipped rooms, quiet, comfortable. Nice and fresh inside. For the price, cannot fault the hotel. Certainly the best in Burnley. Free high speed wireless, I got speeds of 36mb/s, free breakfast, warm, comfortable. If I had to fault, there is only 2 plug outlets, but when I have more than two gadgets, it can mean juggling to make... More 

Was this review helpful? Yes 1
Setubal, Portugal
Top Contributor
54 reviews 54 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at the Holiday Inn on a business trip and this hotel was the one that presented the best relation between price and quality......after all it is an Holiday Inn. The hotel is located outside of Burnley but it is quite easy to find and is located bert close to the M65. The room I got was very spacious, however... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Dear EUAS, Thank you for taking the time to leave us a review. It is nice that you have regarded our staff to be accommodating. However, please accept my apologies for the issues you experienced with the shower facility and if the Internet connection was a disappointment. We take all feedback seriously and your comments are essential for us to... More 

Leeds, United Kingdom
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed two nights here while attending a leisure event in the vicinity. It's a modern, externally somewhat austere building quite close to major routes. Internally, it enjoys all the benefits of modernity - crisp lines, modern furniture, fresh decor, ready accessibility to all floors, efficient functionality. The bedroom was clean and spruce, the bed very comfortable, the shower and toilet... More 

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Kerian B, General Manager at Holiday Inn Express Burnley, responded to this review

Thank you for the review. Happy New Year and we hope to welcome you back to Burnley quite soon More 

Arlington, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2014

Stayed two nights here while visiting friends in Burnley. The staff was very welcoming and helpful. We arrived early (several hours before checkin) and the receptionist offered us breakfast and quickly prepared our room for us. Very sweet and much needed after a long flight and traveling. We thoroughly enjoyed our stay here!

Was this review helpful? Yes
Kerian B, General Manager at Holiday Inn Express Burnley, responded to this review

Thank you for the response. We are pleased you enjoyed your stay. Happy New Year and we hope you will visit again soon More 

Rossendale, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 26, 2014 via mobile

We stayed here over the Christmas holidays whilst visiting family. Great customer service by Jordan when we checked in Christmas Eve, lovely breakfast and lots if choice. Rooms nice and clean and no noise from motorway traffic .

Was this review helpful? Yes
Kerian B, General Manager at Holiday Inn Express Burnley, responded to this review

Thank you for the review. Jordan is one of the youngest members of the team who does exceptionally well and I am delighted he has been recognised for his service delivery. I know he has seen the review but I will ensure he is recognised and rewarded accordingly. Happy New Year More 

LEICESTER
Top Contributor
74 reviews 74 reviews
59 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed December 23, 2014

usded as a mystery weekend hotel very clean bedroom lovely evening meal and good brekafast had room facing motorway and could hardly hear any noice only complaint the bar area seating could have been more has not anywhere to go at night

Was this review helpful? Yes
Kerian B, General Manager at Holiday Inn Express Burnley, responded to this review

Thank you for the review. It is much appreciated and I a pleased you enjoyed your stay. We hope to welcome you back again very soon Regards More 

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Additional Information about Holiday Inn Express Burnley

Address: 55 Pendle Way | just off the M65 J10, Burnley BB12 0TJ, England
Phone Number:
Location: United Kingdom > England > Lancashire > Burnley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Burnley 3*
Number of rooms: 102
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Also Known As:
Holiday Inn Express Burnley Hotel Burnley
Holiday Inn Express Burnley Lancashire

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