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Holiday Inn Express Burnley

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55 Pendle Way | just off the M65 J10, Burnley BB12 0TJ, England
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Holiday Inn Express Burnley
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369 Reviews from our TripAdvisor Community

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Dunshaughlin, Ireland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Very clean and modern. Friendly efficient staff. Got a standard room. Good value €80 night. Free internet, wifi and cable in room. 50+ TV channels. Tea & coffee in room. Enough towels and toiletries. Bar and restaurant basic but good, very strange set up where you order your food at the bar Food basic, got the burger. Free buffet breakfast.... More 

Helpful?
Thank JMMenace
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Last minute plans made to stay in Burnley on a Saturday night. Hotel clean and functional and conveniently located Staff friendly Breakfast self service but good quality and plentiful Would recommend if all you need is a convenient place to spend the night

Helpful?
Thank TimP21
General M, General Manager at Holiday Inn Express Burnley, responded to this review

Dear TimP21, Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us. I hope we can be part of your future travel plans. Kind regards, Gerardo Souto | General Manager Holiday Inn Express Burnley M65 Jct 10 More 

Edinburgh, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Clean quiet room Very good welcoming and attentive staff Nice free brekkie with good choice Have stayed here many times and never been disappointed Bargain at £40 I couldn't. Get the heating to work but finally managed it - think there should be better instructions

Helpful?
Thank Garry C
General M, General Manager at Holiday Inn Express Burnley, responded to this review

Dear Garry C, So glad you had an enjoyable time with us, We very much appreciate the feedback and we hope to see you again soon. Kind regards, Gerardo Souto | General Manager Holiday Inn Express Burnley M65 Jct 10 More 

Burnley, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 1, 2016

Stayed as a family, it was great value, staff were very helpful going above and beyond. There was only a limited menu choice in the evening but this didn't effect us as we were eating out. Room was simple but fine for our needs, it was clean and tidy.

Helpful?
Thank edacey
General M, General Manager at Holiday Inn Express Burnley, responded to this review

Dear edacey, Thank you very much for your review, I am delighted that you enjoyed your visit. I look forward to welcoming you back again soon. Kind regards, Gerardo Souto | General Manager Holiday Inn Express Burnley M65 Jct 10 More 

Scunthorpe, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 28, 2015

We stopped at this hotel while on a bus trip to coronation street.When we arrived we thought it looked clean and smart. When we reached our room it also was clean and tidy with a great bathroom and a good hot shower. We had some time before we had to go for evening meal so settled down to a cuppa... More 

Helpful?
Thank michael b
General M, General Manager at Holiday Inn Express Burnley, responded to this review

Dear michael b, Many thanks for taking the time to comment. We appreciate all feedback. I’m sorry we failed to live up to your expectations. The team and I at appreciate your feedback, though, and we are addressing the issues. Please feel free to email me on gerardo@hiexburnley.com to discuss further. Kind regards, Gerardo Souto Souto | General Manager Holiday... More 

Leeds, United Kingdom
Level Contributor
68 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 20, 2015

Hotel appeared quite run down! We were told the rooms were all gradually been refurbished. Our room had blood on the carpet and stains on sofa bed. We were immediately movEd and given free drink each at the bar. Breakfast more than enough. Great selection cereal fruit yoghurt various baked goods. Eggs beans bacon sausage. Various hot drinks too. Dining... More 

Helpful?
Thank Josie6869
General M, General Manager at Holiday Inn Express Burnley, responded to this review

Dear Josie6869, Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them. Kind regards, Gerardo Souto | General Manager Holiday Inn Express Burnley M65 Jct 10 More 

1 review
1 of 5 stars Reviewed December 19, 2015 via mobile

Chose to dine for a birthday meal but found it grossly understaffed at peak, one poor girl trying to man reception and the bar/restaurant simultaneously. Menu advertised in the room replaced with no warning by severely reduced menu. 3/4 of us had sandwiches. Soft drink served with no gas, took 25 mins to get replacement can (no mention of price... More 

Helpful?
Thank Bex P
General M, General Manager at Holiday Inn Express Burnley, responded to this review

Dear Bex P, Thank you for taking the time to write a review about your recent visit and I am really sorry to hear that your stay was not up to expectations. I treat all feedback with the utmost seriousness, I am currently investigating this matter and it will be dealt accordingly. Kind regards, Gerardo Souto | General Manager Holiday... More 

Skegness, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed December 16, 2015

ll you would expect comfortable bed & pillows Easy check in Plenty of food for breakfast.We had the evening meal but the veg was rather under cooked. Unfortunately there was no tv working in the hotel the night we stayed but the staff were most apologetic.We were in room 302 top floor - lovely views over Burnley) Would stay again... More 

Helpful?
Thank Adrian S
General M, General Manager at Holiday Inn Express Burnley, responded to this review

Dear Adrian S, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Gerardo Souto | General Manager Holiday Inn Express Burnley M65 Jct 10 More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 14, 2015

This Holiday Inn is cleaner then Hull, I only saw a few construction workers staying here and at breakfast, but that's mainly because Burnley looks almost Bankrupt these days. The town and the residential areas close to the hotel are full of empty derelict houses. Burnley apparently has the cheapest homes in the UK (can see why). This hotel offers... More 

Helpful?
Thank veronicabellvictor
General M, General Manager at Holiday Inn Express Burnley, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Gerardo Souto Souto | General Manager Holiday Inn Express Burnley M65 Jct 10 More 

London, United Kingdom
Level Contributor
91 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed December 14, 2015

We stayed in this Holiday a year ago and we thought it was clean and friendly, nothing great but a good holiday for a night stay. So we booked again this year, on the surface it was still ok. However it started to go downhill quickly, the room wasn't as clean as you might expect. The odd hair in the... More 

Helpful?
Thank Phil S
General M, General Manager at Holiday Inn Express Burnley, responded to this review

I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on Gerardo@hiexburnley.com to discuss this further. Kind regards, Gerardo Souto Souto | General Manager Holiday Inn Express Burnley M65 Jct 10 More 

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