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All 10 Burnley hotels

Holiday Inn Express Burnley

3.0 of 5 Hotel   |   55 Pendle Way | just off the M65 J10, Burnley BB12 0TJ, England
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73%
Ranked #4 of 10 hotels in Burnley
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
Fetmoore Maidstone, United Kingdom
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235 people have reviewed this hotel

Traveler rating
    87
    85
    43
    12
    8
See reviews for
55
58
18
64
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Maidstone, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We had decided to use this hotel as a base during the Tour de France as it was reasonably close to both of the first two stages we wanted to watch . We arrived rather wet from a 7 hour motorcycle trip in the rain and got a friendly and efficient welcome , Our room was small but had all... More

Was this review helpful? Yes
SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review

Dear Fetmoore, Thanks for taking the time to review your stay. I am sorry to learn that you were dissapointed with certain things. As you rightly said the things you experienced were not up to standard and I do apologise for this, please rest assured your comments will be fed across the teams. On another note, thank you for your... More

Edinburgh, United Kingdom
Top Contributor
237 reviews 237 reviews
31 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Booked in here on our way south. Despite phoning ahead to check room was set for three it was not but the charming and efficient staff sorted it out in no time. And my wife tells me ( we had gone to search for food) they did it with good grace and no little humour. As always these places run... More

Was this review helpful? Yes 1
SGSM_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Dear Viewlander, Many thanks for your lovely comments with regards to your most recent stay with us. Our customer service is something we pride ourselves on so I will ensure this is passed to the team. Thanks again and we hope to welcome you back in the future. Kind regards, Heather More

Newastle upon tyne
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We where on a National break in a family room, sofa bed falling apart, cobwebs on the ceiling, bathroom clean but splashes on the mirror. Service in the restaurant was very very poor, to queue for food was bad to say the least, but when run out of potatoes offered chips and no apology. Sorry to say I wont be... More

Was this review helpful? Yes 1
SGSM_Burnley, General Manager at Holiday Inn Express Burnley, responded to this review

Dear Junemac_13, I am really sorry that your stay was disappointing. The tour company were aware of the room configuration and that due to the number of twin rooms they required we could only accommodate this in family rooms utilising the sofa beds. The dinner is a buffet style based on three selection for each course. To try and ease... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I've stayed in a lot of Premier Inns recently, but the Holiday Inn Express was streets ahead. its still cheap and cheerful, but it also manages to be ahead of the rest. Service was excellent and friendly. Forgotten toothbrush or razor can be requested and given complimentary. Theres a bar(which was absent in one Premier Inn) and its open late(unlike... More

Was this review helpful? Yes 1
SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review

Many thanks for taking the time to review your stay. Your feedback is much appreciated and it is always nice to hear comments that reflects our hard work in maintaining our standards. Thanks again and and we look forward to welcoming you back here in the future. More

Horsham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 16, 2014

I stayed at this hotel for 3 nights, and it wasn't bad. But I couldn't sleep. Could've been me but I like having my window open, And unfortunately due to the dual carriageway being below my window the noise wasn't amazing. It was busy until about 00:30am. The bathroom facilities are good and the restaurant downstairs served nice food although... More

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SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review

Thanks for taking the time to review your stay, we are sorry to learn that you didnt sleep well due to the motorway traffic. For future reference we would have been happy to allocate you a quieter room should this have been requested. With regards to breakfast, all Holiday Inn Express hotels offer this as complimentary and it based around... More

Leeds
Contributor
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 12, 2014

The hotel was very modern, clean and nice rooms and bathroom. Where it let itself down was the food.. We were on a package deal with National Travel so maybe the food on the ordinary menu was better. We got to the dining room and started with a nice soup but then had to wait almost 20 minutes before the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Dear LeedsPinklady, Thank you for taking the time to provide feedback on your stay. We are very glad that you liked the modern look and cleanliness of our hotel. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to... More

England
Top Contributor
61 reviews 61 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 10, 2014

I stayed here with my friend in a twin room, as part of a package weekend with National Holidays. Our room was extremely clean, with modern amenities. Bathroom was spotless and had a separate door for the toilet. Included in our package was an evening meal and breakfast. The evening meal consisted of Feta Salad or Soup, Meat and Potato... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Dear Bev86England, Thank you for taking the time to leave a review. I am glad that you liked our room and bathroom facility. However, we apologize for the food served and noise which has negatively impacted your stay with us. The review we receive from our valued guests, like you, enables us to target problem areas and take the necessary... More

Chiang Mai, Thailand
Top Contributor
133 reviews 133 reviews
57 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed June 9, 2014

This Holiday Inn Express is as good if not better than just about any HIE I have stayed at. The staff are really pleasant, efficient and helpful. The rooms are modern, clean and comfortable and the self serve breakfast was much better than I was expecting although to be fair it isn't going to win awards. Close to the motorway... More

Was this review helpful? Yes
SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review

Many thanks for posting a review. We are delighted that you enjoyed your stay and we hope to welcome you back here in the future More

Rugby, United Kingdom
2 reviews
4 of 5 stars Reviewed June 8, 2014 via mobile

Hotel booked for my husband and I and our twin 7 month old daughters. I rang a few days before asking if I could have car park side room (less noise than motorway side), two travel cots and near to reception (due to amount of baby related equipment!). This request was dealt with efficiently and I was allocated room 107... More

Was this review helpful? Yes
SGSM_Burnley, Manager at Holiday Inn Express Burnley, responded to this review

Dear Samantha, Many thanks for your review. I am so pleased you had an enjoyable stay and that you were looked after. In terms of the member of staff being rude to another guest, we take this very seriously and will ensure it is investigated. Our customer service is key and extremely important to us. With regards to the breakfast,... More

Dublin, Ireland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 7, 2014

this hotel was recommended to me last year but i chose somewhere else, so this year i decided i'd give it ago. i have to admit i'm sorry i didn't stay here last year. while the location might be a bit out of the way from the centre it was good in a sense that there was no noise and... More

Was this review helpful? Yes 1
SGSM_Burnley, Front Office Manager at Holiday Inn Express Burnley, responded to this review

Thank you very much for your kind comments and for taking the time to review your stay. We work to hard to maintain our standards and it is always great to hear to feedback that reflects this. We also enjoy providing the accommodation for the fun day and hope to see you back here next year More

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Additional Information about Holiday Inn Express Burnley

Address: 55 Pendle Way | just off the M65 J10, Burnley BB12 0TJ, England
Phone Number:
Location: United Kingdom > England > Lancashire > Burnley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Burnley 3*
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Also Known As:
Holiday Inn Express Burnley Hotel Burnley
Holiday Inn Express Burnley Lancashire

36 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Burnley M65 J10 has 102 self contained modern bedrooms which all come equipped with direct dial phones, high speed internet access , 26' LCD TVs, Freeview, satellite TV, blockbuster in-room pay movies, tea & coffee facilities, air conditioning and power showers. The Holiday Inn Express Burnley has 4 up to date dedicated meeting rooms equipped with high-speed Internet access, tea & coffee facilities, LCD screens with direct data connection, natural daylight and air conditioning. At the Holiday Inn Express Burnley a complimentary Continental breakfast is included for all guests, a limited evening menu is available. Burnley s countryside is a living mosaic of woods, farmland and waterways with over four hundred kilometers of cycleways, bridleways and footpaths leading from the South Pennine Moors to the Calder and Ribble Valleys in the shadow of Pendle Hill.Please note: this is a non smoking hotel. ... more   less 
Number of rooms
102

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