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Mercure Last Drop Village Hotel & Spa

3.0 of 5 Hospital Road, Bromley Cross, Bolton BL7 9PZ, England
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Mercure Last Drop Village Hotel & Spa
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Mercure Last Drop Village Hotel & Spa
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795 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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manchester
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Have stayed here a couple of times in the past so knew what to expect. In general this hotel is a little tired and could do with a make over. That said it's very clean and rooms had everything we needed. Beds are comfy. Hair dyer, bathroom toiletries, iron, free wifi,flat screen tv etc. decor is old throughout the hotel... More 

Was this review helpful? Yes
Jayne R, General Manager at Mercure Last Drop Village Hotel & Spa, responded to this review

Dear Emma W Thank you for your feedback following your stay with us. I was pleased to read that you enjoyed both your stay and christmas party. I look forward to welcoming you back to the hotel in the near future. Kind regards Iain Waite GM More 

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We arranged our works Christmas party the Masquerade and mistletoe might and would like to say it was a fantastic night! One of the best Christmas functions we have been to. The reception in the Pennine suite was very nice , all the food was excellent served on hot plates! Nothing was too much trouble for the staff.Really good idea... More 

Was this review helpful? Yes
Jayne R, General Manager at Mercure Last Drop Village Hotel & Spa, responded to this review

Dear Julie B Thank you for your feedback following your visit to the hotel. I was pleased to read your very positive comments relating to your christmas party. We look forward to welcoming you back to the hotel in the near future. kind Regards Iain Waite GM More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here with a few friends for a break before Christmas and we enjoyed ourselves from start to finish. Arriving at the hotel we were a little worried as it was clearly very busy with works parties and other groups including a coach tour but we had nothing to worry about. Our bedrooms were great and after an afternoon relaxing... More 

Was this review helpful? Yes
Jayne R, General Manager at Mercure Last Drop Village Hotel & Spa, responded to this review

Dear bluem00n007 Thank you for your feedback following your stay with us. I was pleased to read your positive comments on all aspects of your visit. We look forward to welcoming you back on Valentines weekend. Kind regards Iain Waite GM More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Went on saturday for my sisters 30th birthday. She had booked four of us spa trearments at 1pm. When arrived the receptionist was lovely. Really friendly and really smiley. Explained we could not check into our rooms till 3pm but we could go to the spa and put our bags in the lockers provided. Went for our treatments to be... More 

Was this review helpful? Yes 3
Jayne R, General Manager at Mercure Last Drop Village Hotel & Spa, responded to this review

Dear gabbyalex1, Thank you for your feedback following your stay with us. On a positive note thank you your comments in realtion to the spa facilities ,treatments ,general quality of food and the restaurant manager . In relation to the aspects of your stay which you were less satisfied with ,please accept my apologies for this. Each point will be... More 

Bolton, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We recently went to the last drop village for the mistletoe and masquerade party night, firstly I would like to say the food was one for the best we have had on our Christmas night out, but unfortunately this does not make up for the fact that it was obvious that you were under staffed as you only had three... More 

Was this review helpful? Yes 1
Jayne R, General Manager at Mercure Last Drop Village Hotel & Spa, responded to this review

Dear gemma d. Thank you for your feedback. Firstly, may I thank you for your very positive comments in realtion to the quality of the food served to you., I am only sorry that our bar service did not match the food quality. In relation to the function room you were in. I would be very grateful if you kindly... More 

Oxford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

There are so many things that could be good about this hotel but unfortunately they let themselves down by the atrocious service which I suspect is down to under staffing. How the restaurant manager has not had a heart attack I will never know. This was a second and complementary stay because the first time was so bad. What could... More 

Was this review helpful? Yes
Jayne R, General Manager at Mercure Last Drop Village Hotel & Spa, responded to this review

Dear Maria E Thank you for your feedback following your second visit to the hotel. Once again, I find we are apologising to you for failing to deliver good service for your group. Whilst as you state the hotel was busy with many other events,this does not excuse the poor level of service you experienced This situation will be reviewed... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had my wedding at the lasts drop village, and this aside was a brilliant day ran effectively by the wedding coordinator at the last drop, Liz, and credit to her as she works very hard, undoubtedly going the extra mile for all clients! This review is about the disabled access. We booked our wedding like most approximately 18 months... More 

Was this review helpful? Yes 1
Jayne R, General Manager at Mercure Last Drop Village Hotel & Spa, responded to this review

Dear Rachel B89 Thank you for your feedback in relation to your wedding reception and general disabled facilities at the hotel. Firstly ,I was pleased to read that you had a wonderful wedding day with us. May I also thank you for your positive comments about Liz. With regard to the situation regarding the Disabled lift.Please accept my sincere apologies... More 

central
Contributor
14 reviews 14 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is a rambling kind of place with lots of different buildings. It ranges from exceptionally good to being pretty worn out and unimpressive in other regards. My room felt like it was a winding trek from reception - through some doors, up a few stairs, down a corridor, round a corner, through a door, up some stairs, round... More 

Was this review helpful? Yes
Jayne R, General Manager at Mercure Last Drop Village Hotel & Spa, responded to this review

Dear Mimschat Thank you for your feedback following your stay at the hotel. At the outset ,please accept my sincere apologies for any aspect of your stay that you did not enjoy. Your constructive feedback on the rooms decor, breakfast and the spa are most useful and will be used to improve our facilities and service levels moving forward. I... More 

bradford
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

what a great looking hotel when you drive up to the car park we enjoyed the pool and spa very relaxing the room was large and very smart every thing that you need just one thing the bed wasn't that comfy but it didn't spoil the weekend

Was this review helpful? Yes
Jayne R, General Manager at Mercure Last Drop Village Hotel & Spa, responded to this review

Dear Shannon143 Thank you for your positive feeback following your stay with us. I was pleased to read that you had great stay and enjoyed the spa faciliteies. I look forward to welcoming you back to the hotel in the near future. Kind regards Iain Waite GM More 

Holmrook, United Kingdom
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't know if we were just unlucky or if this is the 'norm' but our one night stay in this hotel wasn't good. On a Christmas shopping weekend, we stayed here overnight. We were all given a sheet of paper with the request that we choose our evening meal while we were still on the coach. The selection wasn't... More 

Was this review helpful? Yes 1
Jayne R, General Manager at Mercure Last Drop Village Hotel & Spa, responded to this review

Dear JaniceF Thank you for your feedback following your stay with us. At the outset,please accept my sincere apologies for the shortcomings you detail in relation to the service you received at both dinner and breakfast. I will address this with the Head Chef and Restaurant Manager. Without wishing to offer any excuse for the disurbance caused by other guests,I... More 

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Additional Information about Mercure Last Drop Village Hotel & Spa

Address: Hospital Road, Bromley Cross, Bolton BL7 9PZ, England
Location: United Kingdom > England > Greater Manchester > Bolton > Bromley Cross
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Last Drop Village Hotel & Spa 3*
Number of rooms: 128
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Also Known As:
Mercure Last Drop Village Hotel Bolton
Mercure Last Drop Village Hotel And Spa
Last Drop Village Bolton
Last Drop Hotel Bolton
Accor Last Drop Village Hotel

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