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BEST WESTERN Manor Hotel

Certificate of Excellence
Hever Court Road, Singlewell, Gravesend DA12 5UQ, England
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BEST WESTERN Manor Hotel
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163 Reviews from our TripAdvisor Community

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Canvey Island, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

On the 15th January2016 we had a 5oth birthday meal for about 25 people which was being held at the Best Western Manor Hotel,Gravesend, so we decided to stay overnight.The meal was first class and staff were very helpful and friendly,nothing too much trouble. Found all the staff the same from when we checked in to checking out.Rooms were very... More 

Review collected in partnership with Best Western GB

Helpful?
Thank Pauline L
Scottish Borders, United Kingdom
Level Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for two nights on business. The reviews that I checked first did not seem too bad. I must say that I did receive a warm welcome on arrival on a Sunday evening and was able to order a sandwich from room service which came quite promptly and was acceptable. The hotel though is looking quite tired and... More 

Helpful?
Thank Les T
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to write your review, I am glad that overall you enjoyed your stay but understand that there was a few issues which I would like to address. The hotel has an on going refurbishment plan which includes the bedrooms which we still have a few to complete. I have checked the Soap and Shampoo... More 

Donville-les-Bains, France
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 1, 2015 via mobile

We have just had a great week in the Manor hotel. Manager and staff are all lovely. Breakfast always good , Pat and Fran are just the nicest ladies. They work very hard. Reception staff helpful and always smiling, Nick and Danny the managers are really very nice. This is a good clean hotel,we stay here twice a year. Rooms... More 

Helpful?
Thank Triciad2
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to write your review, we are very glad that you enjoyed your stay with us again, our staff strive to make all of our guest's stay a memorable one. We look forward to welcoming you again soon. More 

North Yorkshire, United Kingdom
2 reviews
5 of 5 stars Reviewed November 18, 2015

We had a really lovely stay before boarding our train to Paris for a holiday over half term. The family room we booked was perfect, it was a really large room with a divider between the "parents room" and the "children's room". Both areas had TV's in them that could be watched independently. Usefully, breakfast opens at 5.15 and my... More 

Helpful?
Thank Nicola A
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for your feedback regarding your recent stay. We are pleased that everything was to your expectation and satisfaction. We look to welcoming you and your family to stay again soon! More 

Wiltshire
1 review
4 of 5 stars Reviewed November 8, 2015

Nice clean rooms, friendly staff, good food. Convenient to Motorway network.WiFi sometimes a little bit temperamental. If you have an early start they will do a continental breakfast with fuss. Close to motorway network

Helpful?
Thank Ketchupmk5
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking time to review your recent stay with us. We value all feedback and use your comments to improve the guest experience for the future. Continental breakfast is always available for guests wishing to depart early morning before our breakfast buffet is served. We do hope to have you stay with us again soon. More 

York, United Kingdom
1 review
5 of 5 stars Reviewed October 26, 2015

The best Best Western I have stayed in to date. Quality of food great & good value, friendly team & willing to support where possible, accessibility great with ample parking, cleanliness of room & bathroom also very good. Only room for improvement was the mattress, although comfortable, it dipped on one side with wear.

Review collected in partnership with Best Western GB

Helpful?
Thank Melanie H
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for leaving a review of your stay with us. I have passed all of your comments onto our staff who strive to make all of our Guest's stay a pleasant one. I am glad that you have enjoyed you stay with us and look forward to welcoming you again in the future. More 

London, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed October 25, 2015 via mobile

Stayed for 2 nights, nice spacious room, clean and tidy with all amenities required for a short break, firm but comfortable bed, a good nights sleep. Staff were all very pleasant and helpful. Breakfast was very good with a wide selection to suit all tastes and dietary requirements. Very nice reception and bar / lounge area. An excellent stay, would... More 

Helpful?
Thank Deckchair_Dave
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to write your review, all of our staff strive to make all of our guest's stay a memorable one. I am glad that you enjoyed all aspects of your stay with us and I look forward to welcoming you again in the future. More 

Higham, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 20, 2015

had a great experience here for friends wedding and stayed the night lovely clean room and beautiful breakfast too lovely staff all round would stay again but a bit ignorant as only live down the road

Helpful?
Thank barry m
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to write a review. We value your comments. We a glad that you had a great time attending a wedding and staying over. Even though you are local to the hotel we are always happy to see local people enjoying a meal in our restaurant or a drink in the lounge! We have lots... More 

Bromsgrove, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 19, 2015

I was a bit twitchy about visiting after reading the review about the Shower, staff, food noise etc. I think I was in a different Hotel. Staff were friendly, Rooms fine, food good. However, on the Shower he does have a point, it it is less than useless! I checked the water pressure on both hot and cold it is... More 

Helpful?
Thank Alan m M
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for your review of your recent stay with us. We value all feedback and use it to make improvements and for training to ensure all future guest experiences are pleasant ones! With regards to the shower head - we have a silver award for our environmental policy from Green Tourism, and these are the recommended shower heads. Our... More 

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