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BEST WESTERN Manor Hotel

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Hever Court Road, Singlewell, Gravesend DA12 5UQ, England
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BEST WESTERN Manor Hotel
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BEST WESTERN Manor Hotel
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124 reviews from our community

Traveler rating
    48
    44
    25
    4
    3
See reviews for
21
26
4
47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Luton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I stay in the Manor Hotel whenever I visit Brands Hatch . It suits us very well as in addition to being handy for Brands Hatch , my wife finds it excellently located for the delights of Blue Water Shopping !!! It is always a pleasure to stay here as no matter how busy the hotel may... More 

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NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to write a review of your stay with us. We welcome all feedback so our staff can keep delivering a superior service to all of our guests. We are so glad that you enjoyed your stay whilst visiting the local area and Bluewater which is always excellent for shopping!! and look forward to seeing... More 

Rochester, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We held our wedding reception in the hotel. The management and staff were very friendly and helpful and professional before, during the planning and on the day and nothing seemed too much trouble which made our day perfect. The food was excellent and the room was very comfortable. Loads of space in the car park too. We would definately recommend... More 

Was this review helpful? Yes
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to write a review and for your kind comments. I am so glad that we could help make your Wedding Day a special occasion. Our Staff strive to make all of our guests stay an enjoyable one. I do hope that you will come back to visit us again in the future. More 

Manchester, United Kingdom
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

arrived around 8pm and ordered room service as soon as I got in the room. Noticed a loud humming which I thought was the bathroom fan, so turned the light off and expected it to stop. In the meantime turned on the radiator and oh my life what a racket it kicked up. Ended up turning it off and the... More 

Was this review helpful? Yes
NickWildeGM, sales manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to give your feedback about your recent stay with us. I'm sorry your stay with us was not up to your expectations. We value all feedback and your comments have been shared with all of the team at the hotel and will be used to implement changes. Firstly we will be adding a form... More 

Milton Keynes, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

I stayed here for one night whilst on a course. Room was lovely and very efficient check in. I ate in the restaurant and although the food was lovely and freshly cooked my order came out incorrect. My dish was supposed to come with rice but arrived with chips (I had been asked if I wanted chips as a side... More 

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NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for your review we are glad that you enjoyed your stay. Please accept my apologies for the confusion regarding your restaurant meal. We pass all reviews onto our staff which helps them deliver a superior experience to all of our guests. I look forward to welcoming you again soon. More 

Margate, United Kingdom
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 14, 2015

Brilliant venue - great location, lovely, clean and spacious meeting rooms. The staff are friendly, attentive and professional. Especially handy if you have equipment to carry as it is all on one level with easy access to and from the car park, reception and restaurant areas.

Was this review helpful? Yes
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to write your review. We welcome all comments which our staff use to help motivate them to give all of our guests a great experience of all of our facilities. I am glad that you enjoyed your stay with us and look forward to welcoming you again. More 

Donville-les-Bains, France
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 9, 2015 via mobile

We stay on average 2 or 3 times per year. We really enjoy this hotel. It is clean, and the rooms are good. We always have the same room, we are always treated well. Never had a problem. Good managers, good staff, love the cooked breakfasts.

Was this review helpful? Yes
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Hi Thank you for taking the time to write your review and for visiting us again, we look forward to welcoming all of our Guests back. I have passed your great comments onto our staff as it helps keep them motivated into delivering a great guest experience. We look forward to welcoming you again in the near future. More 

Woking, United Kingdom
Top Contributor
210 reviews 210 reviews
57 hotel reviews
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed January 17, 2015

The first time I used the Best Western Manor Hotel in 2014 was for a series of business meetings and more recently I stayed overnight. The personal note from the owners/chambermaid was a nice touch and not one I have found in many other Best Western hotels. The staff are very friendly and just as helpful. On the most recent... More 

Was this review helpful? Yes 1
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

I would like to thank you for taking the time to leave a review. We strive on making our guest's stay as comfortable as possible. Please accept our apologies for any inconvenience caused regarding the Toilet Flush, I have passed this on to our Maintenance Team to investigate. I look forward to welcoming you again to the hotel in the... More 

lincs
Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 25, 2014

Stayed in this lovely hotel 24th and 25th December 2014. Its not generally open at Christmas but the team here booked us in which was ideal for visit to elderly mum.The staff that we dealt with could not be more helpful. We booked for Christmas day lunch and the food was fabulous our waitress ( Tricia ) we think was... More 

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NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to write such positive review. We aim to make make all of our guest's stays as pleasurable as possible. I am glad that you all enjoyed Christmas Day Lunch and hope that you can all join us again this year. I have passed on your comments to our staff which helps them keep motivated... More 

Suffolk
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 15, 2014

We have enjoyed our stay at The Manor yet again. The room was warm, comfortable and clean. If I had to criticise it would be the shower which went from freezing cold to scalding hot within seconds which made it a bit difficult. However, that is a minor point and didn't spoil our weekend. The staff are excellent - they... More 

Was this review helpful? Yes
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

I would like to thank you for taking the time to write a review of your stay. We always like to hear that our guests have a had a great stay and are delighted that you returned the BEST WESTERN Manor Hotel. By telling us what you liked and where we can improve helps us to deliver a superior service... More 

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