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All 3 Hythe hotels

Mercure Hythe Imperial Hotel & Spa

4.0 of 5 Hotel   |   Princes Parade, Hythe CT21 6AE, England
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Mercure Hythe Imperial Hotel & Spa
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Ranked #1 of 3 Hotels in Hythe
A recent review
4 of 5 stars reviewed 2 days ago
seaview040 London, United Kingdom
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804 reviews from our community

Traveler rating
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    287
    185
    98
    79
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
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  • English first
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English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I'm sorry I'm confused I stayed at this hotel had a fab breakfast hot and lots of choice. The staff as normal fantastic even had the pleasure of meeting the new manager and wow she will certainly put life back into this hotel. we have booked for Christmas see you all then we can't wait.

Was this review helpful? Yes 4
Contributor
16 reviews 16 reviews
5 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed as part of our honeymoon. the sea view was amazing and the pool and spa was just what the dr ordered. good bar food and Restaurant looked nice although we didn't eat in there. bedroom could do with a luck of paint but nothing major. we'll be back :-)

Was this review helpful? Yes 4
Sevenoaks, United Kingdom
Top Contributor
103 reviews 103 reviews
35 hotel reviews
72 helpful votes 72 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Given that I have been staying at the hotel every year for seven years I think qualifies me to update my previous review now the magic has finally faded. Sadly this place is now one to avoid. The decrepit state of the rooms has not improved ( apparently they have updated just three rooms in the last 9 months since... More

Was this review helpful? Yes 10
HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

“MrC1973” – Thank you for your comments. Sadly, this post cannot go totally uncommented upon: this is a public place. However, we have deliberately kept our remarks minimal. We are of course very upset that “MrC1973” left here feeling able to report their stay in such derogatory terms: Concerning the substantive issues raised concerning the hotel Bedrooms, we acknowledge the... More

Bournemouth
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We attended a wedding nearby & booked a twin room. It was like waking into the 1970's. The bathroom was dirty, had cracked tiles, a window that didn't shut so the wind howled through all night & shower that was covered in mould. We used the facilities in the swimming changing area instead. The room was spacious but had stained... More

Was this review helpful? Yes 5
HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

“Cathy B” – Thank you for your comments. Please be advised any complaints marked for my attention are dealt with immediately. It is always helpful to receive feedback equally of a positive and negative nature so as to continually improve upon our hotel services and standards. It is also most helpful if complaints are bought to our attention at the... More

Birmingham, United Kingdom
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel because of its proximity to the channel tunnel and it is very well located for that being less than 15 minutes drive from the terminal. Our room was large with a sea view so initial impressions were favourable however the en suite was very tired there were cracked floor tiles, and it was over due a... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Ref Attending the Lonnie Liston Smith Gig, evening of the 24th July 2014. (attended evening gig only, did not stay in hotel) Hotel seemed very nice to look at from the outside, driven past it many times right on the sea front, the only issue I had with the night when I attended the gig (as I did not stay... More

Was this review helpful? Yes 2
Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear guest, Thank you for taking the time to tell us about your stay at the Mercure Hythe Imperial, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More

Chester, Cheshire, UK
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

3 nights and overall an enjoyable stay. The bedroom was fully functional, the showers hot and powerful and the food great. All round solid base for exploring the surrounding area ( if your not on business).

Was this review helpful? Yes
Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Hythe Imperial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Dymchurch, null, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I attended this gig on the 24th July, on going to the Ballroom where the gig was held a room off laid out for bar. Very little available few beers some poor quality wine many drinks not available unless you went back down to the bar downstairs. They didn't have any spirits available upstairs, the bar downstairs ran out of... More

Was this review helpful? Yes 4
Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear guest, Thank you for taking the time to tell us about your stay at the Mercure Hythe Imperial, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More

Huddersfield, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel because it was in the Accor group and because it accepted pets. At the moment it has the feel of an old fashioned seaside hotel but it is, I believe, about to undergo a much needed substantial refurbishment, which hopefully will bring it into the 21st century. However our room was light, spacious and quite well... More

Was this review helpful? Yes 1
Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear guest, Thank you for taking the time to tell us about your stay at the Mercure Hythe Imperial, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More

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Additional Information about Mercure Hythe Imperial Hotel & Spa

Address: Princes Parade, Hythe CT21 6AE, England
Location: United Kingdom > England > Kent > Hythe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Hythe Imperial Hotel & Spa 4*
Reservation Options:
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Also Known As:
Mercure Hythe Imperial Hotel Hythe
Mercure Hythe Imperial Hotel And Spa
Accor Hythe Imperial
Imperial Hotel Hythe
Mercure Hythe Imperial Hotel & Spa Kent

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