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Mercure Hythe Imperial Hotel & Spa

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Princes Parade, Hythe CT21 6AE, England
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1 room 1 guest
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Mercure Hythe Imperial Hotel & Spa
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1,139 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kent, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Lovely sea front hotel ample parking, professional reception staff, comfortable, clean and newly decorated room. The only down side to this hotel was the restaurant, One duck dish had to be returned twice and the 5 lamb dishes had different sides on the plates.

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London, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

As background - I booked into this hotel for a friend's wedding via the Accor website (I am Platinum with them so I got a small discount - see later!) only a month or so back. I checked my reservation the night before and the Accor app had no record so I rang the hotel - they have recently (a... More 

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Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Have to say I should have gone with my gut on this one. Even before we got there just at the emailing stage customer service was poor. Had to resend enquiry to get a reply Arrived hotel was beautiful, lobby area etc, lovely girl checked us in. Went to our room, it was also lovely, pool area lovely and our... More 

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Travelers are raving about these Hythe hotels

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was quite simply lovely! Myself and my partner took a short holiday here where the staff are very pleasant and up for a laugh. They were informative about the local area as we wanted to get out for a wander. They gave us instructions for a park near by where we had a lovely walk. It is very... More 

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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is being refurbished and I understand the first two floors have been modernised. We were in a family room on the fourth floor, it was of a poor standard! Dirty, old carpet, the room smelt, the bathroom was very old and dated. The best aspect of the room was a sea view - room 405.

Was this review helpful? Yes 3
Snodland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

We turned up ready for a one night stay to be told they had no record of our booking even though I had the confirmation printed out from booking.com! They said were fully booked and we have no record of your stay! I asked where that left me! Two rooms needed for me my mum and elderly nan who's birthday... More 

Was this review helpful? Yes 1
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stopped here with my husband for a few days after our wedding. On arrival we got upgraded which was lovely. The room was really nice but unfortunately there was a leak which we reported. We then got upgraded to a suite with a sea view which was stunning. The staff were very helpful and friendly and couldn't do enough for... More 

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Maidstone
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Visited with family in August 2015. The room (which we paid extra for a sea-view) was grotty (at best). The carpet was stained and the bath dirty. What made it worse was that the receptionist said at the end of our stay that if we had complained they would have moved us. Clearly, they know that some of their rooms... More 

Was this review helpful? Yes 1
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We came for a 2 night, Dinner, Bed and Breakfast break and had a thoroughly enjoyable stay, which was let down by 2 important factors. The Hotel recently came out of ownership from the Mercure group and many changes are happening. Firstly, the ground floor and 1st floor bedrooms have been refurbished. We were lucky enough yo be upgraded to... More 

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Lytham St Annes
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I wasn't going to write a bad review but feel because nothing got resolved with my phone call to repay back charges to my card. All the problems that I found I will now share. I stayed here on business and requested a refurbished room. I know it's only a request I did not get one the room was worn... More 

Was this review helpful? Yes 3
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