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All 3 Hythe hotels

Mercure Hythe Imperial Hotel & Spa

4.0 of 5 Hotel   |   Princes Parade, Hythe CT21 6AE, England
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Ranked #1 of 3 hotels in Hythe
A recent review
3 of 5 stars reviewed 3 days ago
musowife London, United Kingdom
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787 people have reviewed this hotel

Traveler rating
    155
    282
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for 2 nights as we just felt like a break by the sea. We had asked for a sea view room, which was not what we were allocated, however the very pleasant receptionist said if we didn't mind waiting, we could have one so we adjourned to the bar for an hour! The room itself was a... More

Was this review helpful? Yes 1
Kings Lynn
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here overnight to catch early ferry. Less than 30 minutes from Dover, we got a cheap Sunday night rate. Once a grand hotel, the room and particularly the bathroom, was a bit tired. On a positive note, the room was quite large and all the public areas are massive. We stayed on a room only basis so cannot comment... More

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Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Hythe Imperial, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More

Birmingham
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I don't know if they're part way through a refurbishment; if not, they should be and if they are, they should only let out the refurbished rooms. The staff, whilst friendly enough, seemed disinterested. How can you not know which of your rooms have a sea view? The rooms may have been up to Mercure standard when they were last... More

Was this review helpful? Yes 1
Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear Guest, Thank you for reviewing us on tripadvisor regarding your recent stay at Mercure hythe Imperial. I am sorry to hear that your stay was not completely satisfactory. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the... More

Southend-on-Sea, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at the Imperial in Hythe on Friday 22nd August. What a lovely old grand hotel which would have been magificent in it's time. However, it is now rather tired and in need of TLC. I can see they have started on the ground floor and first floor. LOCATION: This is a great venue for Weddings and the like.... More

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Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear guest, Thank you for taking time to review us about your recent stay at Mercure Hythe Imperial. I am disapponted to know that you have not enjoyed your stay completely due to some small missing details. I assure you that I appreciate your comments and will work on the concerns you have raised to make it better venue. I... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

We really enjoyed our stay in this lovely clean hotel. Loved the swimming pool. Had lovely view over the golf course. The bathrooms seemed to have been updated recently as we're really bright and clean. decor tasteful although might need bit of attention in about a years time.

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Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Hythe Imperial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Southend-on-Sea, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for my birthday in room 313. Wonderful views of the sea and golf course out of our bathroom window! Our room was pleasant, quite large, but was quite dated with lots of storage. Unfortunately I didn't sleep well as the mattress was old and uncomfortable. We ate in the coast restaurant. Our dinner took ages to arrive,... More

Was this review helpful? Yes
Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at Mercure Hythe Imperial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just spent a weekend at this hotel I started with a spa treatment of a body cocoon wrap and it made me feel amazing we had dinner in the hotel the first night it was about £25 for a 3 course set menu I had the scallops to start and they were great followed by the herb crust fish which... More

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Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear Guest, Thank you for reviewing us on tripadvisor regarding your recent stay at Mercure Hythe Imperial hotel. I am delighted to know that you have enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More

Genève
Contributor
13 reviews 13 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

We know that hotels standards in the UK are generally lower than in mainland Europe, but this hotel was absolutely not worth its 4 stars. We arrived on a Friday night to find that the whole hotel, including our room on the 4th and last floor, was literally trembling to the sound of blasting, cheap disco music, because of a... More

Was this review helpful? Yes 5
Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear guest, Thank you for taking time to write a review on tripadvisor regarding your recent stay. I am disappointed to know that your stay was not satisfactory. Because of the type of building, we have different sized rooms. Unfortunately the night you stayed with us, we were unable to move you to any other bigger rooms as we were... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Due to my husband falling ill we had to leave early which was a great disappointment, but the staff and environment were excellent and I cannot praise the staff enough for all the help and assistantance that gave to me. I would without doubt recommend a stay and this hotel and intend do so in the future. The staff were... More

Was this review helpful? Yes
Kaushik G, Operations Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at Mercure Hythe Imperial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

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Additional Information about Mercure Hythe Imperial Hotel & Spa

Address: Princes Parade, Hythe CT21 6AE, England
Location: United Kingdom > England > Kent > Hythe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Hythe Imperial Hotel & Spa 4*
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Also Known As:
Mercure Hythe Imperial Hotel Hythe
Mercure Hythe Imperial Hotel And Spa
Accor Hythe Imperial
Imperial Hotel Hythe
Mercure Hythe Imperial Hotel & Spa Kent

122 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Mercure Hythe Imperial is a four star Victorian seafront hotel with stunning views over the English Channel. It boasts over 100 en-suite bedrooms, leisure club, spa facilities including ESPA treatments, indoor pool, 9 hole golf course, 6 function suites, 2 restaurants, 2 bars and is licensed for civil ceremonies.Wireless internet available throughout, 24 hour room service and free parking.Close to Dover Ferry Ports, Channel Tunnel, Ashford International and the Eurostar. Explore the Kent countryside and attractions such as Romney Hythe & Dymchurch Railway & Port Lympne Wild Animal Park The hotel is currently being renovated. There will be minimal disturbance with respect to guest stays and the leisure facilities. ... more   less 
Number of rooms
100

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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