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Mercure Hythe Imperial Hotel & Spa

Princes Parade, Hythe CT21 6AE, England
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Mercure Hythe Imperial Hotel & Spa
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Mercure Hythe Imperial Hotel & Spa
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958 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The problem with letting someone else book the Eurotunnel for you is that they book the 7.20 on a Saturday morning, so a hotel is needed asap! After a quick search found this online, at a very reasonable rate, and will definitely return. Massive room, excellent bathroom, friendly staff, v nice burger in the bar, shame I had to get... More 

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hampshire england
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

nice hotel. right on beach. a little out of the way... nice walk into FOLKESTONE. along the lower sangate walk on to the leas.. HYTHE is a quite town. but lots to do here,in the soundering area. im a born folkestone gal but lived away for 39 years. and im only too pleased to go home for a visit with... More 

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London
1 review
5 of 5 stars Reviewed 6 days ago NEW

Enjoyed our stay.Location next to the beach! Beach view from our bedroom fantastic! Staff very lovely! Breakfast was fabulous! Great heated pool! Coming back for more spa treatments! Definitely recommend!

Review collected in partnership with Mercure Hotels

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Maidstone, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago NEW

I stayed in this hotel in November of 2014. On arrival my friends and I were very impressed. Reception area was gorgeous, very modern, restaurant looked beautiful and staff very welcoming. This however changed drastically when I got to my room. Although the room had a beautiful view of the sea, the room it's self was old, tired looking and... More 

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HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Jo G - Thank you for your feedback. I apologies for any inconvenienced caused concerning your stay. Please contact me direct gm@hytheimperialhotel.com and I would be happy to discuss your complaint further. Please be advise there has clearly been a miscommunication via email as I look to respond to any feedback equally of a positive and negative nature within 48hrs.... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

We came here for a spa package and overnight stay, the room was quite dated and In need of some tlc but was very comfortable and clean, the spa and treatments were lovely and the dinner/breakfast were gorgeous, I will definitely visit again.

Was this review helpful? Yes 1
HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Misslondonse - Thank you for your positive comments. We appreciate all feedback and are certainly thankful to you for publishing such positivity about your stay. We hope to see you again at the hotel in the near future. Best Regards Denise More 

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I cannot describe just how fantastic the service and staff are at the Coast restaurant. Mark in particular is fantastic and we have been back a few times now, each time the food never fails to impress. Fantastic food at reasonable price!! Highly recommended!!! You don't even have to be staying at the hotel and Sunday lunch is epic also!

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HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Rebecca P - Thank you for taking the time to comment on Trip Advisor and with such delightful feedback. We appreciate all feedback equally of a positive and negative nature so as to continually improve upon our hotel, service and standards. I very much appreciate your comments concerning the hotel restaurant "Coast". We have recently launch our new menu and... More 

London, United Kingdom
Top Contributor
67 reviews 67 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I used this hotel for the night prior to an early morning departure for the Eurotunnel. Whilst it is very close to the tunnel the route is quite complicated I needed a Sat Nav. The hotel itself is a grand old Victorian building and whilst the bar and reception areas are decorated and furnished to a good standard the room... More 

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HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

Jameshill007 - Thank you for your comments. We take on board you point(s) and appreciate your feedback equally of positive and negative nature so as to continually improve upon our quality, service and standards. Thank you for taking time out of your day to post on Trip advisor. We hope to welcome you back in the future. Best Regards Denise More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

My Fiancé and I had the pleasure of a nights stay at the Hythe Imperial Hotel recently. I must say, from the moment we arrived we were looked after brilliantly with nothing seeming too much trouble for the helpful staff. On arrival, we checked into our lovely room which overlooked the sea. We then went and made use of the... More 

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HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review

NickyBoy8 - Thank you for posting such a positive review. We appreciate you taking time out of your day to report your stay in such a positive light. We are very pleased you enjoyed your stay and look forward to welcoming you back to the hotel in the near future. Best Regards Denise More 

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