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Hythe Imperial

4.0 of 5
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Princes Parade, Hythe CT21 6AE, England (Formerly Mercure Hythe Imperial Hotel & Spa)
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1 room 1 adult
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Hythe Imperial
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1,272 Reviews from our TripAdvisor Community

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East Sussex, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

We had a totally relaxing spa day with afternoon tea. Beautiful hotel which has recently been refurbished to a high standard. All of the staff that we met were very friendly and professional. The spa area was the perfect area to unwind and all of the staff were excellent. The afternoon tea was delicious and even offered a gluten free... More 

Helpful?
Thank Jo B
HytheImperial, Front Office Manager at Hythe Imperial, responded to this review

Dear Guest, We thank you for your 5* review. We are thrilled to hear how well your Spa Day and Afternoon Tea experience was and you found our refurbishment programme to be of a high standard as well as our staff to be very friendly and professional. We shall of course share this feedback with our team. We thank you... More 

London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed Mon-Fri for the past 3 weeks and I am so glad I chose this hotel. Beautiful new rooms with comfy beds and waterfall showers in the bathroom. The rest of the hotel is kept lovely and clean and everywhere has such a relaxing atmosphere. The pool was always a perfect temperature and I often noticed staff coming to check... More 

Helpful?
3 Thank Flyaway091190
HytheImperial, Front Office Manager at Hythe Imperial, responded to this review

Dear Guest, We thank you for your excellent 5* review. We are so pleased to hear how much of an enjoyable stay you have had with us and that our entire team has looked after you throughout. We shall of course share your feedback with our team and those mentioned. We are also pleased you have enjoyed our newly refurbished... More 

West Sussex, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Went with a few friends for a spa day. Have stayed at the hotel before but have never been to the spa. The facilities were very good, the jacuzzi area is looking a little tired, but everything was clean. We used the jacuzzi, steam room and swimming pool in the morning and had treatments in the afternoon. We all enjoyed... More 

Helpful?
Thank Lorraine S
HytheImperial, Front Office Manager at Hythe Imperial, responded to this review

Dear Guest, We thank you for your 5* review. We are excited to hear how well your Spa Day experience was and your found the treatments to be some of the best you have had. We shall of course share this feedback with our team. Be sure to visit us again. We thank you once again and we certainly look... More 

Hastings, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Had a perfect spa day and afternoon tea here. We each had a body brush and a back neck and shoulder massage, the girls were excellent at the treatments, left us all feeling very relaxed as we chilled in the jaccuzi before our afternoon tea. The food was amazing, so simple yet beautifly created and presented. Would highly recomend. We... More 

Helpful?
Thank Lizzie E
HytheImperial, Front Office Manager at Hythe Imperial, responded to this review

Dear Guest, We thank you for your 5* review. We are thrilled to hear how well your Spa Day & Afternoon Tea experience was and that you found it all to be super relaxing and scrumptious. We thank you once again and we certainly look forward to welcoming you back to The Hythe Imperial Hotel in the near future. Kind... More 

Maidstone, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I was worried after reading other reviews on this property; however, I was pleasantly surprised. Firstly, the staff are always in the lobby welcoming guests and despite being early we were able to use all the facilities, including the pool. The check-in process was smooth and the staff helpful, there was no offer of help with luggage, not that we... More 

Helpful?
Thank Glen T
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked a room here for the night as it was my partner’s Christmas work party and I didn’t fancy driving back as I wanted to have a drink so we booked a room. But I’ll start with the meal first. I didn’t have a starter as there wasn’t a wide range of choice. For the main, I had turkey,... More 

Helpful?
Thank secret4x4
HytheImperial, Front Office Manager at Hythe Imperial, responded to this review

Dear Guest, We thank you for taking the time to review our Hotel. We appreciate your feedback as this allows us to continuously monitor our performance and service to our guests. We wish to acknowledge your comments regarding the portion sizes of your meal, the slow service within the bar, disturbance from neighbouring guests and early entry from housekeeping. We... More 

Travelers are raving about these Hythe hotels

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is being refurbished at the moment. The older rooms are very tired and are in dire need of tge refurbishment. The bar area is not at all cosy and the drinks menu is lacking. However, the food is absolutely excellent and very imaginative. I had a lovely evening meal which really made the visit worth while. Try and... More 

Helpful?
2 Thank Katie J
HytheImperial, Front Office Manager at Hythe Imperial, responded to this review

Dear Guest, We thank you for your 4* review. We are pleased to hear you found your meal to be excellent of which will share share with our team. We do acknowledge your comments regarding the room and our drinks menu. Please note we do value all feedback as this allows us to monitor, review and better our service. We... More 

UK
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Hotel was fully booked and we were placed on floor 4. Apparently the ground and first floor have been renovated. ..the rest is due to be worked on. We think it's very over due and the room we had was 2 star at most. The tiles were coming away from the wall in the bathroom and the fitments were dated.... More 

Helpful?
Thank Aravins
HytheImperial, Front Office Manager at Hythe Imperial, responded to this review

Dear Guest, We thank you for taking the time to review our Hotel. We appreciate your feedback as this allows us to continuously monitor our performance and service to our guests. We wish to acknowledge your comments regarding the room in question. We do apologise for the disappointment caused during your stay. We are however pleased you found our wellness... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This is quite honestly the worst room I have ever seen in a hotel, it was filthy, the chairs didn't even match and had awful stains on them, the carpets were disgusting, the kids area had wallpaper hanging off the wall, there was no ladder to get to the top bunk, the bathroom was dated, there was no way I... More 

Helpful?
1 Thank Madhen10
HytheImperial, Front Office Manager at Hythe Imperial, responded to this review

Dear Guest, We thank you for taking the time to review our Hotel. We appreciate your feedback as this allows us to continuously monitor our performance and service to our guests. We wish to acknowledge your comments regarding the room in question. We do apologise for the disappointment caused during your stay and for the need to move rooms. Our... More 

London, United Kingdom
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Having stayed here many years ago and loving Hythe we decided to do some Christmas shopping and stay down on the coast for a few nights. on arrival the rear entrance and ground floor areas looked very nice with a lovely big Christmas tree, check in was good and we received our key and were directed to the very small... More 

Helpful?
Thank TDM900PILOT
HytheImperial, Front Office Manager at Hythe Imperial, responded to this review

Dear Guest, We thank you for taking the time to review our Hotel. We appreciate your feedback as this allows us to continuously monitor our performance and service to our guests. We have acknowledged your comments regarding the room in question. We would like to advise that level 2 is now out of service for refurbishment and will be back... More 

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