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The King Charles Hotel

Brompton Road, Gillingham ME7 5QT, England
Hotel amenities
The King Charles Hotel
Best prices for: 1 room 1 guest
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Ranked #2 of 3 Hotels in Gillingham
A recent review
4 of 5 stars reviewed 5 days ago
genesis-43 London, England, United Kingdom
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366 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Florence, Italy
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Hotel very cold, mainly for travelers and English tourists. Set to receive weddings and ceremonies, the room where we've been enough, but the towels for the shower very worn and one of ascigamani was even completely dirty. sincerely in the area you can 'get better, even though the area is not' purely tourist

Was this review helpful? Yes 1
stephendegiorgio, Manager at The King Charles Hotel, responded to this review

Thank you for your recent review I am sorry you felt the hotel was cold, but I really do not understand what you mean by ‘mainly for travelers and English tourists’. We do not distinguish between any type of guests, and we have many foreign language members of staff working in the hotel to cater for the many foreign tourists... More 

London, England, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

There was a problem with my credit card. I had an email from booking.com to inform me that the card i had used to secure my reservation had been declined.Fair enough so I telephoned ahead as i initially thought that the email may have been sent fraudulently.Oh no when the receptionist i conversed with at the King Charles hotel told... More 

Was this review helpful? Yes
stephendegiorgio, Manager at The King Charles Hotel, responded to this review

Thank you for your recent review It is hotel policy in this, and most hotels, to have a valid credit card to secure a booking. When your credit card declined, we then sent you an email to ask you for updated details and I am not sure why you consider this to be wrong. Unfortunately the updated card details also... More 

Portsmouth, United Kingdom
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We got this on a LateRooms.com booking, was apprehensive when we saw exterior facade but friendly family run hotel with extremely helpful staff. Room spotlessly clean, good breakfast, only £35 for 1 night for 2 of us b&b. Thanx for a great stay.

Was this review helpful? Yes
stephendegiorgio, Manager at The King Charles Hotel, responded to this review

Thank you for your recent review Cleanliness and service are very important to us, and I am glad you enjoyed your stay at the hotel. More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Allocated an adjoining room without being advised, then the adjoining room was occupied by a young family. Walls & door so thin could actually hear normal conversation, let alone small child awakening on the hour every hour. No interest from hotel staff at 04:00am when we finally gave uo trying to sleep and left!

Was this review helpful? Yes 2
stephendegiorgio, Manager at The King Charles Hotel, responded to this review

Thank you for your recent review I am sorry that you were disturbed by other guests, but I cannot find any record of you mentioning this to the reception staff during your stay. We would have been more than happy to change your room if you had let us know about the noise from the other room. More 

Chatham, United Kingdom
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Went to a party at the King Charles and, though it wasn't my party, was disappointed with the room set up. Few tables and even fewer chairs set out and the staff had to get some more chairs from elsewhere in the hotel for the guests The bar manager is rude and doesn't understand how some wines do have a... More 

Was this review helpful? Yes
stephendegiorgio, Manager at The King Charles Hotel, responded to this review

Thank you for your recent review, but I really do think you should get your facts right before making yourself look unknowledgeable. Firstly you say that you were disappointed with the setup of the room, but that it wasn’t your party. All guests who book a party view the room first, and if they wanted more chairs and tables in... More 

Canterbury, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Good basic hotel. Unattractive external facade, but definitely improved opinion on entering. Good value tasty bar meals available. Rooms clean and fair sized. Staff cheery and attentive. Function room on site; attended party. Hotel obviously well placed for this. Overall good value for overnight stay.

Was this review helpful? Yes
stephendegiorgio, Manager at The King Charles Hotel, responded to this review

Thank you for your recent review. I am glad that you were happy with your recent stay whilst attending a function at the hotel, and I hope you will consider us again in the future. More 

Birmingham, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The location was superb because we wanted to be close to the docks. The room was really spacious for three and the adjoining room was excellent because one of our party snores. So we all had a good nights sleep.

Was this review helpful? Yes
stephendegiorgio, Manager at The King Charles Hotel, responded to this review

Thank you for your recent review. We have many triple and family rooms that are actually two rooms in one, and I am glad that you found this useful during your stay. More 

Lichfield, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Having read some of the reviews before arriving, we were a little apprehensive at what we might find, however we were pleasantly surprised. The staff were very kind and helpful, service was quick and nothing was too much trouble. We had our two dogs with us and they were treated very well. Dinner was basic and nothing particularly special, but... More 

Was this review helpful? Yes 1
stephendegiorgio, Manager at The King Charles Hotel, responded to this review

Thank you for your recent review. I am always happy to read that a guest found our staff to be kind and helpful, and also that we were value for money. I hope you will visit us again if you are staying in the area. More 

Bournemouth, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

We only needed to stay in hotel day time ,i have called up to make booking and was told it will be fine to check in at 10 am .Had to travel long distance and wanted just to rest. When i arrived reception i was told the booking was canceled and they left me a voicemail ( surprise - no... More 

Was this review helpful? Yes
stephendegiorgio, Manager at The King Charles Hotel, responded to this review

Thank you for your recent review Unfortunately we do need a valid credit card in order to secure a reservation, but I am glad that my receptionist managed to arrange a room for you. More 

Senior Contributor
23 reviews 23 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at The King Charles Hotel for a weekend business trip. Check in was great the rooms were ready early and we were able to check in (reception staff brilliant at checkin). Room (standard double) was of a good size and comfortable bed, Central heating was easy and comfortable. Bathroom of a good size and had a window (bonus unlike... More 

Was this review helpful? Yes
stephendegiorgio, Manager at The King Charles Hotel, responded to this review

Thank you for your recent review I am glad that were happy with your room and the check in staff. Unfortunately we have been having a lot of issues with our wifi, and we are currently investing in a dedicated fibre optic line which should solve all of the problems. We are just waiting for BT (don’t hold your breath)... More 

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