We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sutherland House

#2 of 5 Hotels in Deal
Certificate of Excellence
186 London Road, Deal CT14 9PT, England
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Booking.com to make your booking as easy as possible.
Best prices for:1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sutherland House
View Map
Add Photo Write a Review

55 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
milton keynes
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 9, 2015

We booked a double room for one night visiting family in Deal. We arrived at the appointed checking in time of 4pm, but there was no answer. After ringing the doorbell numerous times and then contacting the booking agent, who actually telephoned the hotel for us, the door did open. Considering there was not anyone to let us in on... More 

Helpful?
2 Thank doggerlily
GKNH, Owner at Sutherland House, responded to this review

Thank you for this somewhat mixed review. On your specific comments may I apologise once more for my late arrival that evening. It was at exactly 2 minutes past 4 pm. Unfortunately my trip from collecting supplies from town was delayed by a practice for remembrance Sunday congesting the roads at the hospital memorial. I did apologise at the time... More 

UK
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 22, 2015

Arrived late one September evening after being left without accommodating after another hotel in the Deal area had lost my reservation and were fully booked. Hotel owner was happy to receive me at such short notice and a lovely room was immediately available for me. Wonderfully decorated property, homely feel, excellent breakfasts. My new first-choice stop over location for my... More 

Helpful?
1 Thank Weemor
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 6, 2015 via mobile

My partner and I stayed at the hotel for a friend's birthday celebration. Decor is stylish but cosy and garden is beautiful. We stayed in room 3 which has a gorgeous en-suite bathroom, clearly recently refurbished to a very high standard. The breakfast was very well cooked and the staff friendly and efficient. Heartily recommend.

Helpful?
1 Thank Monkton42
Broadstairs, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 4, 2015

Spent 2 nights at this lovely bijou hotel in Deal for a special birthday celebration. I had room 1 at the front on the ground floor and, I could not have asked for better. Although facing the road, I was surprised that, I was not disturbed by traffic. Lovely comfortable bed, spotlessly clean with ensuite shower. Everything one needed and... More 

Helpful?
Thank bonitak712
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 1, 2015

We arrived and were shown our room on the ground floor, the window was open and when it was closed because of the traffic noise we realized why it was open the room stank.The place had not been cleaned, there was a used ear plug on the floor(for the traffic noise I think) and a dirty tissue next to the... More 

Helpful?
1 Thank jjwildless
GKNH, Owner at Sutherland House, responded to this review

I was horrified to read the comments by this guest. I must admit to being totally perplexed by the vitriolic description of the hotel. On investigation I have found out that the main cause of the problems experienced by these guests (the smell) was of no fault of the hotel but of seasonal field spraying of slurry in the area... More 

St. Albans, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 16, 2015

We were allowed our 2 dogs in the comfortable downstairs room, and we all slept very well indeed. We are used to a huge bed at home, but still found the double no problem at all. Breakfast was perfect and I understand evening meals can be booked and on this point, we met a fellow on the sea front who... More 

Helpful?
1 Thank Del R
Bermuda
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2015

A beautiful boutique hotel with a stunning garden and a very warm welcome. We had a perfect stay from start to finish. Gerald is a really friendly and hospitable host who goes the extra mile to make sure you have a good time. Breakfast is a lavish affair. We appreciated the honour bar where we could help ourselves to a... More 

Helpful?
1 Thank John B
Ware, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2015 via mobile

A lovely clean hotel with excellent facilities. The host was very knowledgeable and friendly and his tips on the local area were extremely helpful. Cannot fault the room and en-suite, the garden is superb and the honesty bar is great touch.

Helpful?
1 Thank Bob B
GKNH, Owner at Sutherland House, responded to this review

Thank you for such warm compliments .It was a joy to look after you. More 

Southampton, United Kingdom
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 20, 2015

Disappointed that this didn't come up to the 5 star rating it is billed as. The wallpaper in the room was faded, peeling in some places and there was a hole in the wall from, I imagine, a previous picture. There were crumbs on the floor and the blotter on the dressing table was stained with tea or coffee. Why... More 

Helpful?
Thank Linda H
GKNH, Owner at Sutherland House, responded to this review

This review is somewhat baffling. Thank you for the warm comments about one of our staff who is mostly concerned with Front of House. He is not the only member of staff however and like a swan on a lake much more is going on under the surface than may be apparent. The one time the beverage tray was not... More 

Dorchester, United Kingdom
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 15, 2015

A warm friendly greeting awaited us on our arrival at Sutherland House, first impressions are so important and we were not disappointed. It was very clean, smelt very fresh and they have kept the beautiful qualities of the building. It is very apparent that they take a lot of pride in running their establishment. Our room was delightful and would... More 

Helpful?
Thank Sue H
GKNH, Owner at Sutherland House, responded to this review

How kind to receive such glowing comments. Thank you so much. The comments were even more welcome as they reflect the views of fellow professionals. More 

Questions? Get answers from hotel staff and past guests. Ask a question

7 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7)
Viewed
Hotel & grounds (4)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Deal
0.9 mi away
The Royal Hotel
The Royal Hotel
#1 of 5 in Deal
4.0 of 5 stars 359 reviews
0.8 mi away
Dunkerley's Restaurant and Hotel
0.7 mi away
Queen Street Hotel
Queen Street Hotel
#4 of 5 in Deal
3.0 of 5 stars 26 reviews
Show Prices
Show Prices
Show Prices
11.8 mi away
Sands Hotel
Sands Hotel
#1 of 12 in Margate
4.5 of 5 stars 484 reviews
4.4 mi away
The Bell Hotel
The Bell Hotel
#2 of 3 in Sandwich
4.0 of 5 stars 459 reviews
21.8 mi away
Eastwell Manor
Eastwell Manor
#1 of 1 in Boughton Lees
4.0 of 5 stars 778 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay