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Sutherland House

#2 of 5 Hotels in Deal
Certificate of Excellence
186 London Road, Deal CT14 9PT, England
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1 room 1 guest
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Sutherland House
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51 Reviews from our TripAdvisor Community

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Traveler rating
    30
    12
    5
    1
    3
See reviews for
10
23
3
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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English first
  • All months
    (51)
  • Mar-May only
    (7)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (8)
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London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We arrived and were shown our room on the ground floor, the window was open and when it was closed because of the traffic noise we realized why it was open the room stank.The place had not been cleaned, there was a used ear plug on the floor(for the traffic noise I think) and a dirty tissue next to the... More 

Was this review helpful? Yes 1
St. Albans, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We were allowed our 2 dogs in the comfortable downstairs room, and we all slept very well indeed. We are used to a huge bed at home, but still found the double no problem at all. Breakfast was perfect and I understand evening meals can be booked and on this point, we met a fellow on the sea front who... More 

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Bermuda
2 reviews
5 of 5 stars Reviewed July 11, 2015

A beautiful boutique hotel with a stunning garden and a very warm welcome. We had a perfect stay from start to finish. Gerald is a really friendly and hospitable host who goes the extra mile to make sure you have a good time. Breakfast is a lavish affair. We appreciated the honour bar where we could help ourselves to a... More 

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Ware, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2015 via mobile

A lovely clean hotel with excellent facilities. The host was very knowledgeable and friendly and his tips on the local area were extremely helpful. Cannot fault the room and en-suite, the garden is superb and the honesty bar is great touch.

Was this review helpful? Yes 1
GKNH, Owner at Sutherland House, responded to this review

Thank you for such warm compliments .It was a joy to look after you. More 

Southampton, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 20, 2015

Disappointed that this didn't come up to the 5 star rating it is billed as. The wallpaper in the room was faded, peeling in some places and there was a hole in the wall from, I imagine, a previous picture. There were crumbs on the floor and the blotter on the dressing table was stained with tea or coffee. Why... More 

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GKNH, Owner at Sutherland House, responded to this review

This review is somewhat baffling. Thank you for the warm comments about one of our staff who is mostly concerned with Front of House. He is not the only member of staff however and like a swan on a lake much more is going on under the surface than may be apparent. The one time the beverage tray was not... More 

Dorchester, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 16, 2015

A warm friendly greeting awaited us on our arrival at Sutherland House, first impressions are so important and we were not disappointed. It was very clean, smelt very fresh and they have kept the beautiful qualities of the building. It is very apparent that they take a lot of pride in running their establishment. Our room was delightful and would... More 

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GKNH, Owner at Sutherland House, responded to this review

How kind to receive such glowing comments. Thank you so much. The comments were even more welcome as they reflect the views of fellow professionals. More 

Aldershot, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
5 of 5 stars Reviewed June 8, 2015

A tasteful, small, quirky, boutique hotel.You really feel more like a visiting guest than a customer. Garry goes out of his way to ensure you have whatever you want (that he can provide) as soon as you want it. Was offered a choice of rooms - unheard of in most establishments. Perfectly manicured gardens, a generous breakfast and a hearty... More 

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Ashford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 1, 2015

This is a lovely hotel just out of the town with a amazing garden. Problem was i asked for a continental breakfast,waited ages for it and then only got two thin slices of ham and a slice of dutch cheese with olives and a cut up tomato. The en-suite is getting shabby and we did object to bath towels that... More 

Was this review helpful? Yes 2
GKNH, Owner at Sutherland House, responded to this review

Thank you for the kind comments regarding the hotel ,our gardens and our evening meals. I am therefore somewhat bemused about your other comments. The breakfast menu offers both cooked and continental choices all PREPARED TO ORDER and your description of the continental offering was largely correct except that it was individually presented on a silver and crystal platter with... More 

Longfield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 22, 2015

We have just returned from a 2 night stay at Sutherland house hotel.What a fantastic find!! A small hotel but the whole experience was really great. The welcome from Gary was second to none, our room was spacious and very clean and comfortable.. the whole hotel had a lovely cosy feel the lounge area was just like home, the well... More 

Was this review helpful? Yes 2
Newmarket, Suffolk
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 23, 2015

My wife and I just had a 2 night stay on the 20th and 21st February. There was nothing wrong and there is nothing I could really suggest as an improvement. Very warm and friendly greeting from Gary when we arrived. The large clean and tidy room was very comfortable and I slept well both nights, which is unusual, I... More 

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