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Sutherland House

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5.0 of 5 Hotel   |   186 London Road, Deal CT14 9PT, England
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Sutherland House
Ranked #3 of 6 hotels in Deal
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35 people have reviewed this hotel

Traveler rating
    22
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5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Worcester,PA
Top Contributor
51 reviews 51 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Recently spent a week indulging myself in this hidden gem of a hotel. The owner Gerry was always there to make sure all is well and his excellent staff keep everything running so well. I was so well taken care of during my stay. Everything was totally immaculately clean and the only thing I needed to ask for was a... More

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GKNH, Owner at Sutherland House, responded to this review

HOW KIND! This lady was sheer pleasure to look after! More

Liverpool, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very enjoyable stay in a beautifully furbished hotel. The room was clean, conformable and very nicely decorated. Breakfast was very tasty, with good quality ingredients used. The owner was very helpful and accommodating, even offering us a choice of two rooms. Overall very impressive.

Was this review helpful? Yes 1
Milton Keynes, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed at Sutherland House en route to the ferry at Dover. We had planned to arrive around 9.30pm but due to an earlier accident on the M25 followed by torrential rain, thunder and lightening on the drive down we did not arrive until after 11pm. We telephoned the owner to let him know of our delay and he had... More

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London
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 17, 2014

We stayed for 3 nights in June having booked only a few days before. The owner was particularly accomodating as we have two small dogs and it is often difficult to find quality accomodation that will take us. The stay was lovely, in a beautifully decorated room with a wonderful new bathroom ensuite. The owner was extremely helpful and allowed... More

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GKNH, Owner at Sutherland House, responded to this review

Thank you so much!. You will be interested to know we have just attained our 5 STAR RATING for the TWENTY SECOND year in a row( previously diamonds), Hope to welcome you back with us very soon.. More

Aberdeenshire, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 16, 2014

You may indeed go far and fare worse than savour the delights of The Sutherland House Hotel. Situated in a corner of Tudor England yet just a step away from the busy corridor to London, this tranquil hostelry will restore your sanity. We have always understood that Rolls Royce think of everything. However from the manifold electrical appliances in every... More

Was this review helpful? Yes 4
GKNH, Owner at Sutherland House, responded to this review

How very kind! Thank you so much. We hope to see you again. More

Maidstone, United Kingdom
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed July 11, 2014

Absolutely disgusted by the treatment my mother has received from this establishment! When she booked she phoned to check everything was ok at the time was told the dates had been booked wrong but was assured this had been changed... Obviously this was not the case as she was supposed to arrive today phoned about half hour ago to check... More

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GKNH, Owner at Sutherland House, responded to this review

A booking was made and recorded in some detail for ONE night that of July 4th. This was subsequently changed by telephone to TWO nights the 10 and 11th of July. We received a telephone call on the morning of 11th of July with a somewhat curious enquiry about a fan in the room (which of course there is) whereby... More

uk
Top Contributor
53 reviews 53 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 13, 2014

one night stop in an unfamiliar location, Hotel was easy to find and I was given a pleasant welcome. Room was traditional with modern bathroom en- suite which was well laid out. I was on my own and given a two single bed room, the bed was very comfortable and everything you need was to hand, only downside was because... More

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Gloucester, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 11, 2014

Hotel owner extremely courteous and pleasant . Nothing was too much trouble. Evening meal delicious and breakfast equally as good. Room comfortable and pleasant. Will definitely return to see Gerry on next visit to Deal

Was this review helpful? Yes 2
Hitchin, England, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 8, 2013 via mobile

I stayed for two nights here and what a gem it is. Gerry the owner is very helpful and a great host. The off road parking will be an added bonus on my next trip down in the car! It is only a short cab journey from the town, station and sea front. I look forward to my next stay... More

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Havant, Hampshire
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 13, 2013

Well-furnished, large room on ground floor. Comfortable bed. Some road noise all night which would affect a light sleeper. Good, strong shower in very small cubicle. Nice residents' lounge. Charming period breakfast room but breakfast itself merely satisfactory. Welcome somewhat brusque. Over-priced for what it is and where it is. Next time we'll stay at the Royal.

Was this review helpful? Yes 4
GKNH, Owner at Sutherland House, responded to this review

I am surprised and perplexed that this review was allowed to contain a reference to another Deal hotel I am sorry the guests were disappointed but as the two hotels offer vastly differing properties and services, it cannot support direct comparison. it is good that a small town such as ours can offer variety in its hotels. More

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Additional Information about Sutherland House

Address: 186 London Road, Deal CT14 9PT, England
Location: United Kingdom > England > Kent > Deal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sutherland House 5*
Also Known As:
Sutherland House Deal, Kent

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