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All 6 Deal hotels

Sutherland House

5.0 of 5 Hotel   |   186 London Road, Deal CT14 9PT, England
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  • Reviews (33)
  • Photos (3)
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Sutherland House
Ranked #3 of 6 hotels in Deal
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33 people have reviewed this hotel

Traveler rating
    20
    8
    2
    1
    2
See reviews for
5
13
2
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Milton Keynes, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Sutherland House en route to the ferry at Dover. We had planned to arrive around 9.30pm but due to an earlier accident on the M25 followed by torrential rain, thunder and lightening on the drive down we did not arrive until after 11pm. We telephoned the owner to let him know of our delay and he had... More

Was this review helpful? Yes
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed for 3 nights in June having booked only a few days before. The owner was particularly accomodating as we have two small dogs and it is often difficult to find quality accomodation that will take us. The stay was lovely, in a beautifully decorated room with a wonderful new bathroom ensuite. The owner was extremely helpful and allowed... More

Was this review helpful? Yes 1
GKNH, Owner at Sutherland House, responded to this review

Thank you so much!. You will be interested to know we have just attained our 5 STAR RATING for the TWENTY SECOND year in a row( previously diamonds), Hope to welcome you back with us very soon.. More

Aberdeenshire, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

You may indeed go far and fare worse than savour the delights of The Sutherland House Hotel. Situated in a corner of Tudor England yet just a step away from the busy corridor to London, this tranquil hostelry will restore your sanity. We have always understood that Rolls Royce think of everything. However from the manifold electrical appliances in every... More

Was this review helpful? Yes 2
GKNH, Owner at Sutherland House, responded to this review

How very kind! Thank you so much. We hope to see you again. More

Maidstone, United Kingdom
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed 1 week ago

Absolutely disgusted by the treatment my mother has received from this establishment! When she booked she phoned to check everything was ok at the time was told the dates had been booked wrong but was assured this had been changed... Obviously this was not the case as she was supposed to arrive today phoned about half hour ago to check... More

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GKNH, Owner at Sutherland House, responded to this review

A booking was made and recorded in some detail for ONE night that of July 4th. This was subsequently changed by telephone to TWO nights the 10 and 11th of July. We received a telephone call on the morning of 11th of July with a somewhat curious enquiry about a fan in the room (which of course there is) whereby... More

uk
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 13, 2014

one night stop in an unfamiliar location, Hotel was easy to find and I was given a pleasant welcome. Room was traditional with modern bathroom en- suite which was well laid out. I was on my own and given a two single bed room, the bed was very comfortable and everything you need was to hand, only downside was because... More

Was this review helpful? Yes 1
Gloucester, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 11, 2014

Hotel owner extremely courteous and pleasant . Nothing was too much trouble. Evening meal delicious and breakfast equally as good. Room comfortable and pleasant. Will definitely return to see Gerry on next visit to Deal

Was this review helpful? Yes 2
Hitchin, England, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 8, 2013 via mobile

I stayed for two nights here and what a gem it is. Gerry the owner is very helpful and a great host. The off road parking will be an added bonus on my next trip down in the car! It is only a short cab journey from the town, station and sea front. I look forward to my next stay... More

Was this review helpful? Yes 3
Havant, Hampshire
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 13, 2013

Well-furnished, large room on ground floor. Comfortable bed. Some road noise all night which would affect a light sleeper. Good, strong shower in very small cubicle. Nice residents' lounge. Charming period breakfast room but breakfast itself merely satisfactory. Welcome somewhat brusque. Over-priced for what it is and where it is. Next time we'll stay at the Royal.

Was this review helpful? Yes 3
GKNH, Owner at Sutherland House, responded to this review

I am surprised and perplexed that this review was allowed to contain a reference to another Deal hotel I am sorry the guests were disappointed but as the two hotels offer vastly differing properties and services, it cannot support direct comparison. it is good that a small town such as ours can offer variety in its hotels. More

London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 11, 2013

We stayed here on on 6th May 2013. The welcome and check in were pleasant and efficient. The room was well appointed and very clean. Everything was in good working order and a lot of care and attention to detail was evident. The bed was very comfortable and the bathroom had a shower with good pressure and a bath. Breakfast... More

Was this review helpful? Yes 4
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2013

We recently stayed here for one night, i could have stayed longer!. The hotel is tastefully decorated and spotlessly clean with a warm homely feel. Breakfast was excellent, with plenty of choice and very good coffee! Will definitely return later this year!!

Was this review helpful? Yes 4
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Additional Information about Sutherland House

Address: 186 London Road, Deal CT14 9PT, England
Location: United Kingdom > England > Kent > Deal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sutherland House 5*
Also Known As:
Sutherland House Deal, Kent

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Amenities

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5

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