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All 2 Letchworth hotels

Mercure Letchworth Hall

4.0 of 5 Hotel   |   Letchworth Lane | Letchworth Garden City, Letchworth SG6 3NP, England
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Mercure Letchworth Hall
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69%
Ranked #1 of 2 hotels in Letchworth
A recent review
4 of 5 stars reviewed 3 days ago
Huckers81
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598 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
Hertford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

A dear friend took me to Afternoon Tea at Letchworth Hall hotel to celebrate my birthday. Very disappointing to be served on thick white china more suited to a cheap cafe than an hotel purporting to have some class. Finger sandwiches were just adequate. However "tray bake" cakes very ordinary- large rectangles cut into small squares. Dreadful though were huge... More

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for 2 nights recently. The room was nice and large with good air con, the bed huge and really comfy. We had a couple of issues with the room, one that we had no phone signal or wifi (room 41) and the sink in the bathroom had a marble surround that overlapped the toilet so if you're... More

Was this review helpful? Yes
Bruce R, General Manager at Mercure Letchworth Hall, responded to this review

Hi Huckers81, Many thanks for taking the time to write a review of our Hotel. Everybody at the Hotel is delighted that you enjoyed your stay. The acid test is always whether guests would choose to return and it's great to read that you will definately being staying with us again. We look forward to seeing you soon. Many Thanks... More

London
1 review
5 of 5 stars Reviewed 1 week ago

Thoroughly enjoyed stay. The room was comfortable and nicely decorated and the staff couldn't have been more friendly and helpful. I have no hesitation recommending it and look forward to my next stay. I thoroughly enjoyed my stay. The rooms are comfortable and attractively decorated. The staff couldn't have been friendlier or more helpful. I have no hesitation recommending it... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MercLetch, Manager at Mercure Letchworth Hall, responded to this review

Dear David Thank you for taking the time to write such a lovely review following your recent departure from Letchworth Hall. We were delighted to read that you enjoyed your time wit us and we are looking forward to welcoming you back in the very near future. Kind Regards Lisa Lisa Kearney Deputy General Manager More

London, United Kingdom
Top Contributor
71 reviews 71 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Great comfy hotel, rooms was very nice, air con was quiet and cold! tea facilities in the rooms with free view tv. FREE wifi Staff was fantastic, very polite, specially the reception staff , who helped me with print outs and faxing dying my stay, which was great! The restaurant staff was also very nice, friendly and seem to have... More

Was this review helpful? Yes
MercLetch, Manager at Mercure Letchworth Hall, responded to this review

Dear Danny T Thank you for taking the time to write such a wonderful review following your recent visit to Mercure Letchworth Hall Hotel. I was delighted to read that you enjoyed your time with us. I will be passing on your feedback to the staff, they will be pleased to see that their hard work has being recognised. I... More

Brighton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel feels unloved. The public areas are tired and unclean. The staff ( not all - there were exceptions) lack attention to detail and some lacked basic customer service skills. You're never made to feel like a guest- no real care, no real welcome. No one was rude, more disinterested. On a positive note, the bedrooms were fine, perfectly... More

Was this review helpful? Yes
MercLetch, Manager at Mercure Letchworth Hall, responded to this review

Deat Jadvisor Thank you for taking the time to write such a candid review following your recent departure from Letchworth Hall Hotel. I must admit I am surprised about your comments regarding the staff. We get many wonderful emails and reviews to say how much other guests feel that the staff went above and beyond their expectations. I would like... More

Caterham, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

We recently held a Breakfast Seminar at the Letchworth Hall Hotel, booked at very short notice due to being let down by a hotel at Stansted Airport. All involved from the hotel were very friendly and helpful. The meeting ran very smoothly and breakfast was delicious. We would definately book the hotel again for future events. Also I stayed at... More

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Bruce R, General Manager at Mercure Letchworth Hall, responded to this review

Hi Marion, Thank you for your review of our Hotel, it was great to read that your meeting went well, especially as you say it was rather last minute. It always gives me the greatest pleasure to read that our guests have found the staff friendly and helpful so I thank you inparticular for those comments. I hope we will... More

Dartford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I booked a deal through Amazon, and must say we found the deal excellent value for money! We arrived early and the receptionist checked to see if we could check in, she was very pleasant, we saw her a few times during our stay and each time she was lovely...We were given room 82 which was in... More

Was this review helpful? Yes 1
Bruce R, General Manager at Mercure Letchworth Hall, responded to this review

Hi Laytos118, Many thanks for writing such a fantastic review of our Hotel. Your comments are very much appreciated by all who work at the Hotel and it is very pleasing to see that you enjoyed your stay to the degree you did. We all hope that you will take the opportunity to visit us again in the not too... More

London
Top Contributor
74 reviews 74 reviews
32 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for two nights whilst attending the Duxford Air Show. We haven’t stayed at a Mercure hotel before but as we were given a gift voucher for a two nights stay, it seemed the perfect opportunity to try it out. Must admit we were very impressed with the property, a very old house tastefully and tactfully... More

Was this review helpful? Yes
Bruce R, General Manager at Mercure Letchworth Hall, responded to this review

Hi Patch007 It's great to read that you enjoyed your time with us and thank you for taking the trouble to share your experience on this site. Your kind comments with regard to the food and breakfast will be passed on to the teams involved. The second tv that you mention is for use with a computer if you bring... More

London, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had afternoon tea at this hotel and asked to sit outside as it was a lovely day. The floor around the table was covered in cigarette ends which no-one appeared to have cleared. not everyone who wants to sit outside smokes! The tea itself was poor as only eight finger sandwiches between two. The tea pot contained one tea... More

Was this review helpful? Yes
Bruce R, General Manager at Mercure Letchworth Hall, responded to this review

Hi 724maria, The Hotel was disappointed to read about your experience when taking Afternoon Tea at the Hotel. Your visit is very much out of keeping with the standards that we set ourselves at the Hotel. I have passed your comments on to the teams involved and we would be very grateful if you would consider trying the Hotel again... More

Bedford, United Kingdom
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on a Sunday night with another couple - we both had Amazon local deal with prosecco, check in wasnt busy but I would imagine if it was a queue would soon form although to be fair the staff were friendly but just need to speed up slightly. The first room were were given was very dark (think it... More

Was this review helpful? Yes
MercLetch, Manager at Mercure Letchworth Hall, responded to this review

Dear Guest Thank you for your review following your recent visit. We are pleased to hear that you enjoyed your second stay with us and are looking forward to seeing you very soon. Kind Regards Lisa Lisa Kearney Deputy General Manager More

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Additional Information about Mercure Letchworth Hall

Address: Letchworth Lane | Letchworth Garden City, Letchworth SG6 3NP, England
Phone Number:
Location: United Kingdom > England > Hertfordshire > Letchworth
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Letchworth Hall 4*
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Also Known As:
Mercure Letchworth Hall Hotel Letchworth
Letchworth Hall Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Refurbished & Relaunched in Nov 09 Mercure Letchworth Hall Hotel is a true 4 star hotel. Dating back to 1625 this quintessential Olde English Manor house retains many of its Jacobean features which have been tastefully restored. The Hotel is set in 8 acres of gardens including a developing meadow which attracts Mont Jaq Deer and Letchworth's Black Squirrels. Letchworth Hall is ideally located for exploring the picturesque market towns of Hitchin and Baldock & the larger towns of Luton and Cambridge. ... more   less 
Number of rooms
87

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