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White Horse Hotel

Certificate of Excellence
Hertingfordbury Road | Hertford, Hertingfordbury SG14 2LB, England
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White Horse Hotel
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364 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very pleasant stay. Room was surprisingly Spacious for a pub/hotel and al the staff were very friendly. The food In the restaurant was very good indeed and would put many 4 star hotels to shame. Highly recommended for a quiet short break for those wishing to explore the Hertford area.

Was this review helpful? Yes 1
Cambridgeshire, United Kingdom
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Receptionist could be more welcoming!! The service during dinner could be improved. The complimentary wine was just left on the table without being served. No table cloth or place mat on the dinning table. Food was average. The service during breakfast was good but the cups were stained. The room was very good but the bath wall was heavily stained.... More 

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GMWHHH, General Manager at White Horse Hotel, responded to this review

I am so sorry that we didn't manage to impress you the same way we have with our other guests this weekend, I will look into the comment that you made and will improve where appropriate. More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband and I had an online discount voucher to redeem at the hotel - we thoroughly enjoyed our stay. The hotel was clean and tidy (although our room was rather small but this wasn't a real problem for us) and the food served for evening meal was superb. A great selection to choose from on the menu, the cod... More 

Was this review helpful? Yes 1
GMWHHH, Manager at White Horse Hotel, responded to this review

Lovely review, thank you. It's good to know you enjoyed yourselves, come back soon. More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

My friend and I stayed for one night and chose this hotel because of its close proximity to Hertford, which is just over a mile from the hotel. The exterior of the hotel is very pretty, quaint, and has plenty of space for car parking. We stayed in room 24, which was set up as a twin room. The beds... More 

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GMWHHH, General Manager at White Horse Hotel, responded to this review

Thank you for taking the time to write your review. I am sorry that you were dissatisfied with your breakfast. More 

Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We were the only young people visiting and I quickly realised why. Old fashion decor, smelly toilets near the lobby, average dinner with okay service but kitchen not able to change a main course choice even though they just gave us the starters , very slow but full filling breakfast, noisy room at night (thin walls and heating system), very... More 

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GMWHHH, General Manager at White Horse Hotel, responded to this review

Thank you for taking the time to review our hotel. I am sorry that it didn't really suit you and for any shortcomings you encountered. More 

Cambridge, England
Top Contributor
135 reviews 135 reviews
47 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a full-service hotel (even though some of the pictures make it look like "just" a pub). The Ritz it ain't, but my decent sized room was comfortable and quiet, all mod cons. Not able to dine this time, but breakfast was good, cooked to order. Staff helpful and intelligent. Nice rural location not far from the main roads.

Was this review helpful? Yes 1
GMWHHH, Manager at White Horse Hotel, responded to this review

Thank you for your review, it did make me smile, you sum us up really well, we are a lot more than a pub as you mention, but still try really hard to offer the friendly service of a smaller hotel. Try the food next time, I'm sure you will enjoy. More 

taunton somerset
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We booked through Wowcher on a deal for one night. The room was comfortable and clean and very quiet . There's was a good choice on the menu . The portion sizes were on the large size It was tasty but if you are looking for fine dining you will be disappointed . Breakfast and service both good. Overall this... More 

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GMWHHH, Manager at White Horse Hotel, responded to this review

Thank you for taking the time to review our hotel, I am pleased that you understand what we are trying to achieve, especially with the food. We like to think of ourselves as more of a country Inn, and hope that the quality, choice and cost of the food, fits this ideal. You right, it isn't fine dining, but we... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We booked on an Amazon Local voucher for dinner B & B and had a lovely relaxing night away. Comfy bed, enormous room (22), great food and wine and freshly cooked breakfast what more can you expect ! Staff were friendly and welcoming and helpful as I left my mobile in the bar area and they came running after me... More 

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GMWHHH, General Manager at White Horse Hotel, responded to this review

Thank you for your patience with the voucher, it is a bit of a problem that we haven't got a reader, but we are moving to a point with some of the vouchers, that you just need to show the reception team your phone, so that they can check we have the correct voucher number. Really happy that you enjoyed... More 

Oxford, England, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

my wife and I stayed here on good Friday just to unwind before the family decended on us for easter dinner, well what a lovely relaxing time we had the room was very large the bedding crisp white sheets and duvet cover,the bed was comfortable and there was no outside noise,we had a lovely nights sleep. dinner was very good... More 

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GMWHHH, General Manager at White Horse Hotel, responded to this review

Thank you for your great review. I hope you will return to us in the future sometime. It's really good to know that you enjoyed your stay and meals, thanks again. More 

UK
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We went to the hotel for a joint baby shower afternoon tea. We were stuck on two huge round tables so could not communicate with those on the other table as were too far away. The sandwiches were very nice, the real saving grace. However one tables cream was sent back as it was smelt funny. We were expecting small... More 

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