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White Horse Hotel

3.0 of 5 Hertingfordbury Road | Hertford, Hertingfordbury SG14 2LB, England
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Certificate of Excellence 2014
White Horse Hotel
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White Horse Hotel
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331 reviews from our community

Traveler rating
    109
    129
    39
    38
    16
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57
133
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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    (331)
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London, UK
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I was so disappointed with the stay having been years before and seen good service and quality. This time however I had to wait 3 hours for food as they got the order wrong and served the other 4 people in the party leaving me waiting for food to be cooked again. I also has items stolen from my room... More 

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed overnight using an Amazon Local voucher. The staff were very pleasant and helpful and the room was large and quiet with an enormous bed! Although it was freezing outside, the whole hotel was comfortably warm with a real fire in the lounge. There appeared to be air conditioning in all the rooms just in case we ever get... More 

Was this review helpful? Yes 3
GMWHHH, General Manager at White Horse Hotel, responded to this review

Really nice positive review, thank you so much. I hope when you visit us again, we will make you score us even higher. Thanks again for taking the time to write your review. More 

Hertford
Top Contributor
62 reviews 62 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a comfortable traditional hotel in rural Hertfordshire but only a mile from the centre of Hertford. We held my sixtieth birthday party here on Saturday and Max and his staff did everything they could to make the party the success it was. There is a lovely party room which easily accommodates about 90 people, and there is even... More 

Was this review helpful? Yes
GMWHHH, General Manager at White Horse Hotel, responded to this review

Really pleased you al enjoyed yourself, it was a pleasure to have looked after you. Thank you for taking the time to review us, it is much appreciated. More 

Saffron Walden, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here on an Amazon local voucher. We had a night stay, three course meal and breakfast . We found the whole experience very relaxing . Checking in was simple and not fussy. The room was very comfortable and the bed was massive!! Food was excellent . Our waiter, Luke helped us feel at home and our evening meal was... More 

Was this review helpful? Yes 1
GMWHHH, General Manager at White Horse Hotel, responded to this review

Really appreciate the positive review you haven written. We are looking at investing in upgrading our free wifi service. When the existing one was installed a couple of years ago, most guest only used it for checking emails and the like, but as time has evolved, we appreciate that guests expect to be able to do more things on the... More 

Wirral
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here on a recent business trip to Hertford. The rooms are a generous size and are clean and well decorated. Although the food in the restaurant cannot be described as exceptional, it is very good and represents excellent value for money. Would I recommend? - for my business trip it was ideal. Will I stay there again again,... More 

Was this review helpful? Yes
GMWHHH, General Manager at White Horse Hotel, responded to this review

A fair review, thank you very much for taking the time to do so. Most business people don't comment that often, so pleased to know we seem to be getting things right. More 

London, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is the first review that I have ever had to write where the review will be poor. I have been to many "Company" Christmas parties and also some conferences at this hotel. My experience of these were OK so we thought that we would book our family/friends Boxing Day Meal at the hotel. We booked well in advance and... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
Top Contributor
51 reviews 51 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is sort of, off the beaten track so it is always nice and quite. It has a small restaurant/bar that always feels real welcoming and comfy as they have a fire place going in the winter. The staff are all friendly and helpful. I have stayed here a number a times for work and keep coming back to... More 

Was this review helpful? Yes
GMWHHH, General Manager at White Horse Hotel, responded to this review

Thank you, and glad to see you keep coming to stay with us. We really do appreciate you taking the time to review us positively, all too often people are quick to condemn, not so quick to congratulate, so thanks again. More 

UK
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We dined on 29 December with 20 others. The room was ideal, the food excellent and the staff most attentive. The group all agreed that we were given excellent value for money. Our only complaint was that when we tried to add one more member to the group during the morning we were unable to contact the hotel by phone.... More 

Was this review helpful? Yes
GMWHHH, General Manager at White Horse Hotel, responded to this review

Your kind review is much appreciated. The phones have been altered now by the way, so that when the front desk are busy with hotel guests, or whatever, the call diverts to other staffed areas who should be able to help. So sorry for the delay in responding, but all fixed now. Thanks again for your really kind comments. More 

Southampton, United Kingdom
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent a wonderful night there, the staff were great and very attentive, the room was excellent and a large size, the bed was very comfortable, the food was fantastic. I did not find anything that made me think of not staying there again, in fact I will happily go that extra mile or two for a decent hotel and this... More 

Was this review helpful? Yes
GMWHHH, General Manager at White Horse Hotel, responded to this review

Really positive review, thank you very much, I must apologise for not responding earlier. It's good to know that regular, normal guest really like what we do, I thank you again for taking the time to write your very kind comments. More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I went with my family for afternoon tea at the White Horse Hotel today. The venue was ok, located in a lovely village but as for the rest, it was a very disappointing experience. My daughter noticed straightaway that her teaspoon was dirty. We were asked if we wanted tea or coffee without being offered a variety of the two.... More 

Was this review helpful? Yes 1
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Additional Information about White Horse Hotel

Address: Hertingfordbury Road | Hertford, Hertingfordbury SG14 2LB, England
Location: United Kingdom > England > Hertfordshire > Hertingfordbury
Price Range (Based on Average Rates): $
Hotel Class:3 star — White Horse Hotel 3*
Number of rooms: 42
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Also Known As:
White Horse Hertingfordbury
White Horse Hotel Hertingfordbury

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