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Shendish Manor Hotel

Certificate of Excellence
London Rd, Hemel Hempstead HP3 0AA, England
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Shendish Manor Hotel
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Shendish Manor Hotel
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476 reviews from our community

Traveler rating
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    62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bedford, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

After I booked Shendish Manor on a deal with secret escapes, 3 course meal, breakfast and a room for the night for £99 I looked on trip advisor and started to doubt it due to some bad reviews. When we arrived there was a wedding on which was to be expected it was easy enough to find and a beautiful... More 

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We held my daughter's wedding at Shendish Manor last weekend and had an amazing time. Nothing was too much trouble - the staff were FANTASTIC. Beyond the call of duty - would highly recommend this venue for a wedding. The grounds are beautiful - plenty of parking - the rooms are lovely, big clean and well equipped. Cannot rate it... More 

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1 review
3 of 5 stars Reviewed 4 days ago NEW

Beautifully located. During our stay however staff were very busy with weddings and subsequently we felt that the service given to us was not what one would expect from a four star hotel : I nearly tripped over laundry coming out of our bedroom on one day and the room was being cleaned when we returned from breakfast on the... More 

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shendishmanager, General Manager at Shendish Manor Hotel, responded to this review

Dear Jacqui, Thank you for your feedback. I am sorry to read your title as ‘Disappointed’ We have never been AA rated so we are not a 4 star hotel however we always strive to be the best in this market. It’s disappointing you didn’t receive the high level of service we normally provide to our guests. I will speak... More 

Sevenoaks, United Kingdom
Top Contributor
208 reviews 208 reviews
18 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

With a group of friends for a golf outing, enjoyed a comfortable overnight stay with golf either side. Rooms are large and the bed was comfortable. Bathroom basic but clean and functional. Decent breakfast (the usual buffet). Staff were pleasant. Our hotel plan included B and B, two rounds of golf and dinner. I thought value overall was very good.... More 

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shendishmanager, General Manager at Shendish Manor Hotel, responded to this review

Dear Guest I’m pleased to hear you and your group enjoyed all aspects of your stay. We are in the process of refurbishing a lot of our bedrooms so I’m glad to hear you found the new beds comfortable. We regularly run very competitive overnight stays with golf tailored into this price so I hope you and your group of... More 

Hexham, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I stayed for 4 days and ate in the restaurant for breakfast and 3 evening meals. The staff at reception were friendly and helpful. The restaurant appeared understaffed because they did not notice when something was required. Service was very slow. The food was just OK but not up to normal pub food standard in my opinion. Each night the... More 

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shendishmanager, General Manager at Shendish Manor Hotel, responded to this review

Dear MarjBaillie We had discussed these points when on the phone last week and again I’m sorry you found the food to be of a disappointing component of your stay. I have taken all your comments fed back to me and highlighted with our team of Chefs. We use local fresh ingredients with a Table d’hote menu where dishes change... More 

Kirkbymoorside, United Kingdom
Top Contributor
118 reviews 118 reviews
47 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

My family used Shendish manor as a base to go to and from for my brothers wedding a few miles away. For a big group of about 40 it certainly seven that purpose well. We were able to take advantage of the weather on our first evening and enjoy drinks on the patio which was extremely pleasant. Rooms were large... More 

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shendishmanager, General Manager at Shendish Manor Hotel, responded to this review

I hope you and your family had an enjoyable offsite wedding and so pleased you choose Shendish Manor as part of the wedding plans and we proved fit for purpose. We did have a few pot holes however I’m happy to say these have now been repaired. I’m glad you enjoyed our accommodation side of the hotel and I hope... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I stayed in May with friends for a surprise 40th party (mine!). The hotel was very conveniently located to the snow centre and the M25. The staff was fantastic and accommodating. The rooms were modern and clean. We ate in the restaurant and had breakfast the next day and the food was lovely. We had a great stay and would... More 

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shendishmanager, General Manager at Shendish Manor Hotel, responded to this review

Dear FSweet I hope you had a very Happy 40th Birthday! I appreciate all your kind comments, it always gives me great pleasure in feeding this back to the team who all work so hard I’m delighted you had a great stay and we did you proud in hosing a milestone event for you. I look forward to welcoming you... More 

Merseyside, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

We recently stayed for two nights. We were given a room in the new wing..We constantly lost signal on the TV and it was impossible to get a wife signal during the day time..The room was clean and bathroom nice..However the beds which were single as it was a twin room, were very hard and uncomfortable. Another thing to watch..The... More 

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shendishmanager, General Manager at Shendish Manor Hotel, responded to this review

Dear Guest I’m assuming you stayed the same week as another reviewer has mentioned about the Wi-Fi. Unfortunately we was experience glitches with the distribution of our IP addresses however our I.T engineer how now resolved this problem and our Wi-Fi is now working as normal. We have replaced 45 of the 70 bedrooms with new beds and the remaining... More 

Aberdeen, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Choose this hotel as it was convenient for Harry Potter Studio Tours. Room was lovely and check-in staff were efficient. We ate in the hotel and the meal let the hotel down. The service was slow and not particularly attentive and the food was average but reasonably pricey. Breakfast was good value for money.

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shendishmanager, General Manager at Shendish Manor Hotel, responded to this review

Dear Linda Thank you for your feedback. I think it’s fair to say after reading recent reviews there has been a drop in our normal high quality offering of food. My Head Chef has just returned to work after being off with a broken leg for a period of time and he is now getting the Kitchen team back into... More 

Northwich, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Initial impressions not good - hotel up a potholed and scruffy lane.The hotel building is good, the rooms great but let down by the restaurant and kitchen staff. Very limited and unappealing menu. I asked for a steak with a green salad with vinaigrette dressing and new potatoes. Sirloin steak arrived with chips and no dressing on the salad. Next... More 

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shendishmanager, General Manager at Shendish Manor Hotel, responded to this review

Dear Guest All I can say to this is I am truly sorry for this experience. As you can see from majority reviewers on here; not even taking into count direct forms of feedback, we do provide a very good service to our guests and offer quality food. I would like to put this right, please contact me via the... More 

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