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Premier Inn Hemel Hempstead West

Certificate of Excellence
A41 Service Area | Bourne End, Hemel Hempstead HP1 2SB, England
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Premier Inn Hemel Hempstead West
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Premier Inn Hemel Hempstead West
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310 Reviews from our TripAdvisor Community

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Traveler rating
    165
    98
    30
    11
    6
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130
83
16
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (310)
  • Mar-May only
    (73)
  • Jun-Aug only
    (115)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (48)
All months
Hucknall, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

5* hotel, very nice staff! the menu is amazing as is the chef. rooms are lovely and the beds are so comfy! very secure as it locks up from 11pm and can only enter with a valid key card, plenty of parking. its close to plenty train stations to access London and the towns around are lovely

Review collected in partnership with premierinn.com

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Canterbury, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Always stay at a premier inn anywhere in the country they are clean and tidy staff are friendly and good value for money. Have tried others but none are as good as premier inns so wouldn't go anywhere else.

Review collected in partnership with premierinn.com

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Essex, United Kingdom
Level Contributor
196 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed in lots of Premier Inns over the years; our budget hotel of choice (so much better than Travel Lodge, albeit, more expensive). Easy to park, only 62 bedrooms, hence the much smaller than normal adjacent restaurant. The room itself didn't look too bad (although by no means in the lastest PI refit), but the bathroom looked dated (plus... More 

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Cornwall
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I have just returned from a couple of days break in Hemel Hempstead and feel compelled to write to thank the staff at the Premier Inn HH West. Just prior to arriving, the hotel phoned as they realised that I had mistakenly booked twice via the online booking and to refund my mistake ! Upon arrival there... More 

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Telford
1 review
5 of 5 stars Reviewed 1 week ago

Clean and comfortable. Bit noisy. Quite a lot of parking. McDonald's next door. Reasonably easy to find. Staff polite and helpful. Good place to stay. Plenty of bedding and towels for us to use. Very good

Review collected in partnership with premierinn.com

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Tavistock, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good comfortable stay friendly staff very comfortable bed and a super breakfast have stayed at this hotel 3 times super for London Legoland and stopover from the channel ports only drawback no air con but two fans supplied

Review collected in partnership with premierinn.com

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Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After 5hr journey arrived checked in all seemed well. TV broken. Reported and only then told 2hrs till engineer comes. Ok to watch in bar area though. Asked for an iron 1hr later an iron!!! Then the electric tripped. No air con as that was broken!!! Upon return from concert still no electric. If it wasn't for Tom on reception... More 

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WhitbreadHotels, Premier Inn Guest Relations at Premier Inn Hemel Hempstead West, responded to this review

Hi Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Please be assured that your feedback is very much appreciated as it enables us to improve standards.... More 

Narberth, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed here 3 times because it is close to RAF Halton to visit our sons while they were in training at the base. This has always been the best value for money hotel to stay in the area. It is clean, the rooms are comfy and more than adequate. Never used the sleep guarantee because it's quiet and... More 

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Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was clean and layout as would expect from any other premier inn. The location by the road means that you can hear the traffic during the night . Coupled with the heat I have not had a great sleep for the last 2 nights . That is not the hotels fault ! They did place 2 fans in... More 

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 28, 2015 via mobile

Having been advised that our table for breakfast was reserved 6 weeks earlier. Staff then said on the day, "we haven't got any reservations as we wouldn't have written anything down" - professional! Staff (one waitress in total) were unhelpful throughout - treating us like social pariahs, not wanting our family party of 12, when the hotel are supposed to... More 

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Tee W, Manager at Premier Inn Hemel Hempstead West, responded to this review

Dear Guest, Thank you very much for taking time to review us, I am very sorry to hear that you did not enjoy your stay with us. I would like to personally speak to you regarding the matters mentioned previously. Can you please inbox me your contact details and I will contact you back straight away. More 

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