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Premier Inn Hemel Hempstead Central Hotel

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Moor End Road, Hemel Hempstead HP1 1BT, England
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1 room 1 adult
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Premier Inn Hemel Hempstead Central Hotel
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585 Reviews from our TripAdvisor Community

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Wales, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

.As i'm hard of hearing my only complaint was when in the morning the cleaners came They kept banging the door shut and for me being hard of hearing the cleaner's door was shut very loudly and woke me up My room number was 210 and right next to it is the cleaners little room .

Helpful?
Thank Megan1489
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed there for a week long, work training course, have to mention Helen and Andrea in the restaurant, perfect hosts, made us welcome, so friendly and happy, eight of us in total, so they had their work cut out but nothing was too much trouble. Every night Helen meticulously and patiently went through all the menu options, great role models... More 

Helpful?
Thank Gren J
Michael P, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review

Dear Gren J, Thank you for reviewing our hotel on Trip Advisor, your feedback is greatly appreaciated and I will be sure to pass on your kind words to the team. I am glad you found us to be welcoming, friendly and happy. I would like to apologise for the issue with the tv and cable, please be assured I... More 

Sleaford, England, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Have been a regular customer here for the last year but things in the last few weeks have been poor. I don't want to eat in the restaurant I prefer a bar meal with a pint but know you are asked to book a meal in the restaurant which I decline. When I try an order a meal from the... More 

Helpful?
Thank Graeme W
Towcester, England, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Put quite simply; the team at this hotel are the reason I would quite happily suggest to others. No, I didn't meet them all across all shifts, the ones I did though couldn't do enough for you. I am very impressed by them all. :-)

Helpful?
1 Thank Michael F A N
Michael P, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review

Dear Michael F A N, Thank you for reviewing our hotel on Trip Advisor, your feedback serves as a great motivator to the team here at Hemel Hempstead Central and I will be sure to pass on your kind words. I am glad you enjoyed your stay and hope you stay with us again soon. Kind Regards, Kit Allen Premier... More 

A TripAdvisor Member
2 of 5 stars Reviewed 3 weeks ago via mobile

noisy bedrooms, average breakfast, lost our booking for meal deal and had to get a refund and eat elsewhere, air con not working good for a base for some attractions like the Harry potter studios and we had a trip to Wembley

Helpful?
Thank A TripAdvisor Member
WhitbreadHotels, Online Customer Service at Premier Inn Hemel Hempstead Central Hotel, responded to this review

Dear Guest Thanks for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Please be assured that your feedback is very much appreciated as it enables us to improve standards.... More 

Trowbridge
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here after Xmas to see family. You always know what to expect with premier Inn which is why we stayed. Check in a bit of a pain as no parking outside, but not too much trouble. We had two family rooms next to each other so great. We had same problem as others, ref the heat. My main... More 

Helpful?
Thank Steve M
Michael P, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review

Dear Steve M, Thank you for reviewing our hotel on Trip Advisor, your feedback is greatly appreciated. I am sorry to hear of the problems with our breakfast, please note, we have taken these point on board and are looking into how we can correct them. Please be assured, our air conditioning unti are currently being fitted, with the hopes... More 

Sherwood Park, Canada
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Not easy to find. Clean, comfortable and cost effective. Nothing exceptional but good value for money. Bed very comfortable. Food next door was nothing to write home about. No breakfast provided. Lots of free parking.

Helpful?
Thank Twytz
Michael P, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review

Dear Twytz, Thank you for reviewing our hotel on Trip Advisor, your feedback is greatly appreciated. I am sorry you found us to be difficult to find, but I am happy to hear you found us to be clean, comfortable and cost effective. We do hope you stay with us again soon. Kind Regards, Kit Allen Premier Inn Hemel Hempstead... More 

Helston, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

When checking in, DANIEL on reception was very polite and helpful. We requested a room on river side, which we had been allocated on previous occasions and he was able to accommodate the request without any fuss. He was very informative, even though we were quite familiar with the hotel and he told us not to hesitate if there was... More 

Helpful?
Thank ontour0001
Michael P, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review

Dear ontour0001, Thank you for reviewing our hotel on Trip Advisor, your feedback is greatly appreciated and I am glad you enjoyed your stay. Please be assured I will pass all comments to the team. I am glad you found us to be friendly, polite and helpful, and our restaurant to be value for money. I am glad to hear... More 

Ulceby, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I have had a weekend away and opted for this premier inn, rooms were clean & what you would expect even if they seem a little smaller than ones Iv stayed in previously. Biggest draw back for me was parking after paying to stay in the car park opposite I was informed that patrons of the hotel were best parking... More 

Helpful?
Thank Thomas G
Michael P, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review

Dear Thomas G, Thank you for reviewing our hotel on Trip Advisor, your feedback is greatly appreciated. I am glad you found all our team members to be extremely friendly and helpful. I am sorry to hear you had an issue with the parking. I am, however, glad you enjoyed your steaks at our thyme restaurant. We do hope you... More 

Bulgaria
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

From the 20 December to the 30th We have stayed at this hotel before over Christmas as it is very convenient for seeing Family travelling to London and shopping. The stay was OK room was rather small for a long stay the previous stay we had a larger room but it was OK. Main problem we had was the heat... More 

Helpful?
Thank travelwander35
Michael P, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this review

Dear travelwander35, Thank you for reviewing our hotel on Trip Advisor, your feedback is greatly appreciated. I am glad you found ourentire team to be excellent, friendly and professional. I am sorry to hear about the issue with the heat, please be assured we are currently undergoing maintenance on our air conditioning units with the hopes it will finish at... More 

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