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Premier Inn Hemel Hempstead Central

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Moor End Road, Hemel Hempstead HP1 1DL, England
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Premier Inn Hemel Hempstead Central
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495 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Belfast, United Kingdom
2 of 5 stars Reviewed yesterday NEW

Firstly I have to say the staff here are really lovely and are very helpful. The room is also very clean and the beds are comfortable so it is extremely disappointing when all this is let down by the lack of air con. The heat in the room is incredible and although we have two fans running non stop it's... More 

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Bideford, United Kingdom
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I had a detailed review planned, but its already been described below. Hottest day of the year. No Air Con. Just a fan to move the existing hot air around the room. No notification prior to arrival, or we would have gone elsewhere. I had just driven 4 1/2 hours from Devon to hear this, so not a great arrival,... More 

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Stockton-on-Tees, United Kingdom
Level Contributor
131 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 1 week ago

When you finally find the car park (enter the separate sat nav code and beware there is now a charge which hasn't always been the case) a warm welcome awaits - figuratively and literally! The staff are really helpful but my goodness the temperature! They did their best to resolve the issue but when there is 4 of you in... More 

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Tom L, Manager at Premier Inn Hemel Hempstead Central, responded to this review

Dear EmmieLouH, Thank you for reviewing our hotel on tripadvisor, your feedback is greatly appreciated. I am glad you enjoyed your stay and found our team to be really helpful. I would like to apologise for the issues with the heat in the rooms. Please be assued this is being dealt with. I am also happy to hear you enjoyed... More 

Watford, UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 1 week ago

Our premier inn experience at Hemel Hempstead Central was probably the worst I've experienced at every staying at a Premier Inn, and for the first time ever complained and was refunded under their 'Good Night Sleep' policy. When we arrived at the hotel, we was told that the 'Air Con' was not working due the the Air Con system being... More 

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Luton, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Nothing to complain about here really. Clean, comfortable rooms for a couple of 1 night stays over reason months. You don't get too much noise in the room despite being a big hotel, and you have some good restaurants such as Chiquen & Piazza Express underneath the hotel. Always a good value short stay.

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Tom L, Manager at Premier Inn Hemel Hempstead Central, responded to this review

Dear dcoady12, Thank you for reviewing our hotel on Trip Advisor, your feedback is greatly appreciated. I am glad you enjoyed your stay. I am also happy to hear you found your room to be clean and comfortable as well as your stay being good value. We do hope you stay with us again soon. Kind Regards Tom Operations Manager... More 

Level Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed 1 week ago

The room itself was clean & tidy with a comfortable bed. The issue was the temperature of the room. The air-con system has had a sticker on it for well over a year now stating that it's not working & they have replaced the heater. The building is like a sauna. Outside temp over 25 degrees! A small desktop fan... More 

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Warrington, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Everything you'd expect laid on, with efficient, helpful staff. Rather picturesque for an urban environment. The car park is nearby, and costs about £3-£4 extra for an overnight stay, though this is not made clear on the booking page - it just says an extra cost, and doesn't detail what kind of parking it is.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Tom L, Manager at Premier Inn Hemel Hempstead Central, responded to this review

Dear nathanp428, Thank you for reviewing our hotel on Trip Advisor. Your feedback is greatly appreciated. I am glad you enjoyed your stay and found our team to be efficient and helpful. We do hope you stay again soon. Kind Regards Tom Operations Manager Premier Inn Hemel Hempstead Central More 

Adelaide, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband, 4 yr old daughter, myself and friends stayed here for 3 nights and we were very comfortable in this lovely hotel. Well equipped and comfortable rooms, lovely breakfast and bar but best of all are the staff. They were extremely welcoming, helpful, attentive and polite. Our friends and ourselves both had a slight problem with the temperature of... More 

Was this review helpful? Yes
Tom L, Manager at Premier Inn Hemel Hempstead Central, responded to this review

Dear amandajam2014 Thank you for reviewing our hotel on Trip Advisor, your feedback serves as a great motivator to the team here at Hemel Hempstead Central and KI would like to thank you for your kind words. I will be sure to pass these on to the team. I am glad you enjoyed your stay with us and found your... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Terrible breakfast, cold and poor quality, very uncomfortable bed, clinical hospital like bathroom. The price for this stay was not budget as it cost over £80 yet we most definitely had a below budget experience.

Review collected in partnership with premierinn.com

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Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I visited with my sister and 7 year old son when visiting Harry potter land. Very clean,lovely staff,right beside shopping centre and park. Would recommend to anyone staying in the area. Only taking one star off for the heat of the room overnight,very hot and stuffy, fan left in room must be an ongoing issue.

Was this review helpful? Yes
Tom L, Manager at Premier Inn Hemel Hempstead Central, responded to this review

Dear babz4, Thank you for reviewing our hotel on Trip Advisor, your feedback is greatly appreciated and I am glad you enjoyed your stay. I would like to apologise for the heat of the rooms, we are at present undergoing a refurbishment and our air conditioning has not yet been fitted, please be assured that this will be sorted when... More 

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