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Holiday Inn Express Hemel Hempstead

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Stationers Place | Apsley Lock, Hemel Hempstead HP3 9RH, England
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Holiday Inn Express Hemel Hempstead
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538 Reviews from our TripAdvisor Community

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Brownhills, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stopped here a few times as friends live near by... it is also only 5 train stops away from London Euston which is a bonus. Beds comfy and bathrooms clean. Breakfast is average but it's free.. also nice pub opposite for evening meal called the paper mill. Also right near the canal for a jog down if the weather is... More 

Helpful?
Thank Carly S
Hastings, United Kingdom
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is, in my opinion, the best HI Express. Clean and fresh premises, great staff and you can eat in of a evening. Free parking and 5 mins walk to the local station. Ideal for local attractions and located by the Grand Union canal

Helpful?
Thank RPRodos
DeputyGM2013, Manager at Holiday Inn Express Hemel Hempstead, responded to this review

Dear Guest, Thank you so much for your amazing 5* review, it always makes us happy to read reviews from our regular guests such as yours. I will make sure that all the team are aware of your amazing feedback regarding the clean and fresh premises, and that the staff are great. I was pleased to see that you also... More 

Pickering, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We had to deal with the death of a relation and wanted a place where all the family could gather. The staff made us very welcome and were helpful when extending our stay and booking extra rooms. It's clean, comfortable with parking and wifi. The hotel food was fine, with a good selection - except hot food at breakfast. After... More 

Helpful?
Thank PickeringMike
DeputyGM2013, Manager at Holiday Inn Express Hemel Hempstead, responded to this review

Dear Guest, Please accept our sincere condolences on the death of your relation. I was so happy to read that you found the staff welcoming and helpful making it easy for you and your family to extend your bookings or making extra bookings and that you found the hotel clean, comfortable and that parking was ample. Thank you also for... More 

Ulverston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed in this hotel for the weekend as we were going to the Harry Potter Studios. When arrived on Friday, we were greeted by Thomas (really polite and lovely), and we were checked in fast. The room was very clean, the bed was comfy and the shower was great. Saturday night we had a few drinks in the bar before... More 

Helpful?
1 Thank Abbi F
Duty M, Manager at Holiday Inn Express Hemel Hempstead, responded to this review

Dear Guest, Thank you for taking time out to review your most recent stay with us. I was so pleased to read that you enjoyed your stay with us and that both Tom & Helen made you feel welcome and that they were very helpful to. I will be sure to pass your comments on to them, i'm sure this... More 

Sheffield, United Kingdom
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent ages driving round and round, along with several other people all trying to park, with minimal help from reception staff. As parking is usually a key requirement, it was disappointing that this was not better organised for a reputable hotel. Although the dining room was quite spacious, the actual service area was very crowded, cramped and access was further... More 

Helpful?
Thank mrcandmrsc2014
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this review

Dear guest, thank you very much for taking the time to review your stay with us. It is always disappointing to read when our guests have not enjoyed their stay. Your feedback is very important to us and I can understand your frustration when finding that our car park was full. We do have signage around the car park directing... More 

Cork, Ireland
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I loved this place. Really smooth check in. Comfortable rooms and spacious. Great breakfast choice. The hotel is very clean and quite. parking may be an issue if hotel was busy as limited spaces but I was lucky. The staff are great and nothing is to much trouble. Really good customer service.

Helpful?
Thank Woody8276
Duty M, Manager at Holiday Inn Express Hemel Hempstead, responded to this review

Dear Guest, Thank you for your 5* review i was so happy to read that you found our rooms to be spacious and comfortable and that we had a great choice for breakfast. It's always great to read such nice feedback about the staff, they will be happy to hear this. In regards to the parking, i was happy to... More 

Level Contributor
173 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

For those who know already the hotel but have not stayed there for a while it is worth to say that it is improved a lot: - several rooms refurbished (finally no longer tends for the showers but glasses) - a decent breakfast is now served - parking capacity improved - new sofa in the rooms This finally makes Holiday... More 

Helpful?
Thank Maresciallonemo
Duty M, Manager at Holiday Inn Express Hemel Hempstead, responded to this review

Dear Guest, Thank you for taking time out to review your most recent stay with us, I was pleased to read that you enjoyed our newly refurbished rooms along with our inclusive breakfast. We are really lucky with the location of our hotel with it being only a minute’s walk to the train station and having the Apsley marina to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I cannot praise this hotel enough! I'll start by saying the hotel rooms are extremely clean and the bed was very comfy. The breakfast was very enjoyable and the staff were very polite and helpful. We stayed here for my daughter's 18th...we were going to Harry Potter Studios. We arrived early and was offered breakfast, which we wasn't expecting. I... More 

Helpful?
Thank Donna B
Duty M, Front Office Manager at Holiday Inn Express Hemel Hempstead, responded to this review

Dear Donna B, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, I'm sure Tom will be glad he helped you as much as he could and we hope to see you again in the very near future. Kind regards, Lindsey C Senior... More 

London
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nice modern hotel one of the better HI Express I have stayed in, all rooms are pretty much the same at HI but this was very clean, fresh and new. Ample toiletries, tea, coffee etc. Didn't dine at hotel but will do next time. Will return

Helpful?
Thank LondonBusinesslady
Duty M, Front Office Manager at Holiday Inn Express Hemel Hempstead, responded to this review

Dear LondonBusinesslady, I’m so glad that you had an enjoyable time during your stay at Holiday Inn Express Hemel Hempstead. I hope we can welcome you back to the property in the near future. Kind regards, Lindsey C Senior Guest Service Manager More 

Leigh-on Sea, United Kingdom
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We had a pleasant stay. The Paper Mill pub/restaurant next door was lovely for a family meal, and the hotel bar was nice and relaxing with candles for a drink before bed. The room was fine, no problems. Breakfast was fine too, not masses of choice, but we didn't expect that. Our stay was tainted as I accidentally left my... More 

Helpful?
Thank Leighite
Duty M, Front Office Manager at Holiday Inn Express Hemel Hempstead, responded to this review

Dear Leighite, Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to the Holiday Inn Express Hemel Hempstead very soon. Kind regards, Lindsey C Senior Guest Service Manager More 

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