An alright hotel , all in all. Quite a nice spacious room and quite good customer service for the individuals I encountered on my visit. However, I don't understand why what appears to primarily be a hotel for business use doesn't have free wi-fi. Instead you can plug in a laptop to pay for an hours use of Internet. This...
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I was the official photographer and also my wife and I were guests at a wedding at this hotel recently. On the night there was a power cut due to a storm, leaving the hotel with no electricity (fortunately just after the wedding reception had finished).
As there were no back up generators, the hotel was without electricity for the...
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I have been using this hotel each month for a business networking lunch since 2008. I decided last year to use the hotel for a business exhibition so local companies could showcase their business. We had an amazing day there on 26th April. The staff were helpful, food was good and the whole day ran smoothly this was in part...
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Dear Debbie G,
Thank you for taking the time to write a response based on your exhibition day that was held here at the hotel.
Your feedback is very important to us as we are able to establish where we need to improve but more importantly how well we are doing. Please be rest assured that your review will be...
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Excellent value for money for the business traveller. Would definitely stay here again out of choice.
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Dear JJENGLANDUK,
Thank you for taking the time to write a review based on your stay here at the hotel.
I would like to thank you for your kind comments, we pride ourselves on providing excellent customer service and i am pleased to see that the team here have made your stay that little bit more special.
I hope you...
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I used this hotel as a stop over for flying from Luton. It was me and my 2 kids, 9 and 6. The hotel is seemingly run down and lack of interest from the staff. I was put in a 2nd floor room with a broken lift and no help to take the suitcases to the rooms. Appreciate lifts do...
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Dear Ricks40,
Thank you for taking the time to write a review based on your stay here at the hotel.
As a response to your comments i am concerned on reading them that your stay was not up to your expectations. I am surprised to see that you felt the team here were not friendly and helpful, we regularly have...
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I and my 24 guests were highly impressed with both the standard of service and the food served at my father's celebratory 90th lunch.
We were greeted in a very professional manner and everything we wanted was attended to by exceedingly well mannered staff.
The meal was served on time and everyone was impressed with the quality of the food...
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Dear Davljns,
Thank you for taking the time to write a review based on the event you held here at the hotel.
I am very pleased to see that the event was a huge success and all the members of your party thoroughly enjoyed the afternoon.
Please be rest assured that i will pass your comments on to the team...
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Booked the hotel for two nights as we were going to the Harry Potter Studio Tour with friends. Booked a triple room and a family room. The triple room was fine however the family room was a triple with an extra single bed squeezed in, which meant there was very little floor space. We complained and were put into two...
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Dear Joanne W,
Thank you for taking the time to write a review based on your stay here at the hotel.
I am please too see that you found our staff to be friendly and helpful. Please be rest assured that i will pass your comments onto our team who i know will be delighted.
I hope that you had...
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I recently stayed at The Ramada as part of a package deal for my mum's Birthday, I have got to say I was honestly shocked by the setting, service and accomodation. We stayed one night in a comfortable, clean and chic room with all of the facilities/amenities necessary for a weekend away!! The staff were extremely polite and helpful ensuring...
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Dear Chantelle L,
Thank you for taking the time to write a review based on your stay here at the hotel.
It is pleasing to see that you had a lovely weekend here with us. We have recently adapted and changed the way in which we serve our tours and i am happy to see that this is having a...
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We stayed at the hotel one night on their park and fly package (which included up to 14 days parking) at a rate of £102. The rate was reasonable compared to other hotels offering similiar around Luton airport location. It did not include breakfast but as we were flying early the next morning - this was not a problem for...
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Dear rosie133,
May i thank you for taking the time to write a review based on your stay here at the hotel.
Thank you for your kind comments regarding our team here at the hotel. Please be rest assured that i will pass your comments on to them who i know will be thrilled.
However i am a little disappointed...
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Stayed here with for a work conference.
Positives first Staff were polite and efficient and my room was nice and big.
Negatives - decor tired going on shabby. Hotel has free WiFi however reception is terrible, none in my room, finally found one corner of the bar where I could get WiFi. The shower gel in the bathroom was not...
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Dear LondonM_and_I,
Thank you for taking the time to write a review based on your stay here at the hotel.
I am pleased to say that our team here are very friendly and efficient, they work very hard and i am glad that this does not go un noticed.
I am surprised to see that you did not have a...
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