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All 2 Hatfield Heath hotels

Down Hall Country House Hotel

4.0 of 5 Hotel   |   Matching Road | Bishop's Stortford, Hatfield Heath CM22 7AS, England
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A recent review
3 of 5 stars reviewed 2 days ago
Rebecca B Norwich, England, United Kingdom
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856 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
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English first
Norwich, England, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Staff very kind and helpful, and it's a lovely place, I understand they are revamping the rooms, so we took on the chin the alarming decor, it was tired but comfy, red sofa and bedding teamed with a pink and yellow/grey four poster and very dated flouncy curtained enormous windows overlooking a fab view, let down by cigarette butts littering... More

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leeds
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

How can anyone write a bad review about this place? I read the reviews before we booked and was a bit indecisive but why?? Fantastic building/place, beautiful beautiful surroundings and grounds to walk the dogs and lovely food. Friendly staff what more can you ask for...

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Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Me and my husband stayed here 11/4-13/4 for my birthday weekend The hotel is beautiful,the grounds are breath taking, I'm quite shocked at the negative reviews about this place as I can't find fault. The rooms are huge,we stayed in the main building not the new west wing,our room was slightly dated,but clean and accommodating.we looked at the new rooms... More

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Barnsley, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I visited Down Hall for 1 night for work purposes. Ordinarily i'd choose a faceless chain hotel where you know exactly what will be behind the door when you walk in, but decided i'd try somethng different and book Down Hall. The approach to the hotel sets the scene, a wonderful countryside driveway before you see the grandure of the... More

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Travelers are raving about these Hatfield Heath hotels

Enfield, United Kingdom
Top Contributor
55 reviews 55 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an imposing looking hotel both inside and out. Rooms are spacious, comfortable and clean though noisy doors are a bit of a problem and you have to jump out of bed and run across the room to take your morning call as the phone is nowhere near the bed. On checking in, reception made a complete mess and... More

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Bishops Stortford, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Before I start, I should say that I always usually rate things very positively (only 4 stars being poor in my book), so leaving such negative feedback is not easy for me. I booked to stay at this hotel 6 months prior to my stay. In particular, I ordered all the trimmings including flowers, chocolates, champagne, a 4-poster bed and... More

Was this review helpful? Yes 1
Essex UK
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

After a difficult experience with a substandard meal the staff helped to turn around my opinion with excellent service - thank you. The rooms are small - and if you are on the top floor its a real trek to get to them!!! The hotel is pleasant and tranquil. I would return.

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

I booked I thought would be a stay in a nice country hotel. What I in fact received was a stay on film studio by night and a building site by day. Customer service was terrible, to the point, when I complained on check out and followed via email and phone, no one got back to me. I should have... More

Was this review helpful? Yes 1
Norwich, United Kingdom
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

book an executive room, large well furnished and lovely large bathroom, mini bar,bathrobes and a qiuet room. it was a welcome retreat after a rotten turkish holiday. they take dogs too! great breakfast and friendly staff; ask for your eggs cooked differently rather than scrambled!!! would stay for a special event and would stop definately if in herts

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Dreadful afternoon tea experience, rude staff, poor service and took 4 days for anyone to acknowledge our complaint! Not comparable to other hotels for tea! We expected a lot more from a hotel with a good reputation!

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Additional Information about Down Hall Country House Hotel

Also Known As:
Down Hall Country Hotel
Down Hall
Down Hall Hotel
Hotel Down Hall Country
Down Hall Country House Hotel Hatfield Heath, Hertfordshire
Address: Matching Road | Bishop's Stortford, Hatfield Heath CM22 7AS, England
Location: United Kingdom > England > Hertfordshire > Hatfield Heath
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Hatfield Heath
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Down Hall Country House Hotel 4*
Official Description (provided by the hotel):
Down Hall Hotel is one of England's most established country house hotels. Located in Hatfield Heath, near Bishop's Stortford on the Hertfordshire and Essex border, Down Hall Hotel is 45 minutes from central London and also ideally located near London Stansted Airport. Dating back to 1322, this impressive Italianate mansion is an historic setting. The hotel's grand interiors, ornate ceilings and abundance of natural daylight combine to make Down Hall Country House Hotel an experience like no other. Currently undergoing refurbishment of bedrooms in the West Wing which will be completed 4th February. A new gym will also be added in February 2014. ... more   less 
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