I spent one night in this hotel, which is under new management (the management company has its offices on premises, they own several hotels in the area). I got an upgrade to an executive room which was quiet but not very comfortably appointed. It was at the back of the building, a long walk from reception, and was quiet despite... more

bad smell, torn carpeting throughout, dirty rooms, filthy bathroom, terrible food. more

Staff did their best to help me out in my stay, my problems started from check in to check out, room small not clean (hair in bath, smell around toilet... etc....) Food poor, I was told they have a new menu & the restaurant is re-opened, what a joke... food of very low quality not enough staff, the staff that... more

The main selling point for this hotel is that it is only a 5-10 minute walk from the Herts College Lane Campus. There isn't much else to see/do nearby. The room was spacious & clean, and not too noisy given that the hotel is right next to the motorway. The internet was reasonable although not brilliant. The buffet breakfast was... more

Stayed in this hotel for 3 nights. Room was freezing on arrival and generally cold in the evening. Had to turn on heater myself to warm up the room! That sometimes took a while. The hotel was generally cold. Even though the restaurant was advertised as open at reception, the only food available in the hotel was bar food -... more

when we arriived at the hotel all seemed fiine but we got a phonecall to our room telling us we had to go downnstairs for our main meal by 6.15 when we arrived downstairs we didnt acctually get our meal untill 7.20 .as i approachedd the manager ben elder who told me he wwas buisy and wouldd talk to me... more

The only good thing about this Hotel was the breakfast. I had to ask for an iron 3 times. The room was poor quality and the decor was 1980's at best. Whilst I was in the room a lampshade just fell off. The bath was only deep enough to bath a 2 year old and the shower was utterly hopeless.... more

Only five tv stations (no ITV) made for limited attraction to staying in the bedroom, but at least teletext worked. Rooms are quite small but again on the plus side, you do get a bath. The hole burned by a cigarette in my net curtains (even though it was a non-smoking room), and the broken wc seat didn't impress me... more

I've come to expect lower quality at hotels in England. They are generally dirty and maintained to high standards for similarly priced hotels in other European countries. The Quality Inn also falls into this category but is cleaner than most for the price. I stayed at the Quality Inn for several weeks. The staff are friendly and helpful and the... more