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Mercure Hatfield Oak Hotel

Certificate of Excellence
Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
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Mercure Hatfield Oak Hotel
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Mercure Hatfield Oak Hotel
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394 reviews from our community

Traveler rating
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    56
    10
    9
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161
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southampton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here on business for one night and I found this to be a comfortable hotel. The hotel is right next to the M1 so I asked for a quiet room. They put me at the back of the hotel facing away from the road and it was very quiet - no complaint there. As with all Mercures it... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to write a review following your visit to us recently. Firstly I am pleased that you found your overall experience good, however I am disappointed to read that you found the accommodation not in respect to the size of the bath in your room. We have certainly taken your comments on board. Yours sincerely... More 

Kingston-upon-Hull, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Great location, warm welcome, staff very friendly. Stayed in standard room (133) Could have done with a top sheet as duvet was thin and a little on the small size and the bed runner was all stained. A few stains and sticky marks on drawers and on the bath panel, rubber bath mat looked as if it had seen better... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to write a review following your return visit to us recently. Firstly I am pleased that you found the hotel a good location, however I am disappointed to read that you experienced some problems during your stay, and I would like to assure you that we will be looking into the points you raised.... More 

Leamington Spa
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a one-night stay, just me, when I needed somewhere overnight for an event I was attending in Welwyn Garden City. I am a member of the Accor Hotels frequent traveller club and booked via the Accor website. Good price for the area. Easy to find just off the A1(M) next to Hertfordshire University. Good car park, overlooked from... More 

Was this review helpful? Yes 1
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for writing a review following your stay with us. We do hope to see you again in the future when you are next in the Hatfield Area. Kind Regards Katherine More 

Leicester, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good hotel at a reasonable price (breakfast extra) Situated outside hatfield, next to the university and not exactly in a central location - but fine if you have transport. Wedding parties/coach groups do seem to stop here so it may get busy. Wasn't too noisy though and had a good night.

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting a review following your recent stay with us. We hope we can welcome you back when you are in the Hatfield area again. Kind Regards Katherine More 

Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed here on the DBB deal on 01/04/2015 for my birthday. After spending the day in St Albans we arrived to a warm welcome by reception. The executive room was fantastic with plenty of room & very comfortable. The bar area is very relaxing & we had a 3 course meal in the restaurant where the... More 

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Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for choosing to stay with us for your birthday. We are so pleased you had such a pleasant time , and are grateful that you took the time to share your good experience. We hope we can welcome you back to the Mercure Oak Hatfield soon. Kind Regards Katherine More 

Wokingham, United Kingdom
Top Contributor
64 reviews 64 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked a room at this hotel at the eleventh hour as we needed somewhere to stay over night when our pet dog had to have a major operation at the Royal Vet. College approx 10 minutes drive away. We just wanted somewhere fairly cheap and local to stay for the night. The hotel was a revelation! Our double room... More 

Was this review helpful? Yes 1
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting a review following your stay with us recent stay with us. We are so pleased you had an enjoyable time, and I will certainly pass your kind comments onto the team. We all hope your dog gets a speedy recovery from his operation. Regards Katherine More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I booked into this hotel by phone through our company booking system. My requirements were that I had access to the internet and would be provided with breakfast, not much but I assumed my other needs would be met by a minimum standards usually found in hotels. The main doors were difficult to open as they go outward, and with... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Hatfield Oak, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to... More 

North East Essex
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at hotel for 2 nights all inclusive basis. Was met by friendly reception staff, and given information on the all inclusive option, and wifi code. We were told we could have a lunch, dropped off the cases in our executive room, dressing gown, slippers, fruit, ice bucket and water in room. Room had a very comfy lounge area.and looked... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting a review following your weekend with us. We are so pleased to receive your comments, and I have shared your comments on with the team. The chef's do appreciate your positive feedback, the team here are very passionate about the food and how we deliver it, and are pleased you enjoyed it so much We hope... More 

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is great and almost all of the staff are fantastic. But I have to complain about one receptionist who we encountered upon checking out this morning- she was extremely rude! I do not know her name as she was wearing a cardigan over her name badge; she was brunette, working alongside a fair headed lady. The way she... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting a review following your stay with us , we are so pleased the that once again you had n enjoyable time with both good food and service. I am of course so sorry that you encountered the issue on your departure, I have looked into this matter with the receptionist, and on behalf of myself and... More 

GRAYS ESSEX ENGLAND
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I have stayed at this hotel a couple of times in the last few months it's a lovely hotel , great food ,staff are lovely and friendly it's lovely and clean going back as we love it so much good location we have stayed at many other mercure hotels but this is by far the best

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Dear Christine We a so glad you chose to stay with us again at the Mercure Oak in Hatfield. We always enjoying welcoming guests back, and are really happy that you stay in many Mercure Hotels and think we are the best, these comments mean alot to the team. Thank you once again for taking the time to post a... More 

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