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Mercure Hatfield Oak Hotel

Certificate of Excellence
Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
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Mercure Hatfield Oak Hotel
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Mercure Hatfield Oak Hotel
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424 Reviews from our TripAdvisor Community

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Traveler rating
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    62
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (424)
  • Mar-May only
    (120)
  • Jun-Aug only
    (115)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (92)
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Somerset England
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We visited this hotel on a Travelzoo special offer and for what we paid it was a good experience. We were upgraded to a large suite with a bath which I prefer. The first evening meal was very good and included wine or beer and inclusive wine, beer and soft drinks between 7.00 pm and 11.00. We are not big... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to post a review following your recent stay with us. We are pleased to read that you had an enjoyable weekend with us, but we are of course a little disappointed to read of your experience of dinner on your second night stay with us, I will of course share your constructive feedback with... More 

Winchester, United Kingdom
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is located a few minutes to the south of Hatfield, and is very easy to find. Ok, yes, the place was built several years ago, but they have obviously tried hard to make the best of the building... however, in odd places, the "old" still shows (for example, the "console" between the beds is very dated!). The bedroom:... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting a review following your recent visit to us here at the Mercure Oak Hotel in Hatfield. We are so pleased that you had an enjoyable visit , and enjoyed your meal I the restaurant. We have certainly taken on board your comments in respect to the facilities in the bedroom. We do hope we will see... More 

Cary, NC
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Ok hotel for 3 star. Good sized rooms but no air conditioning or safe in the room. Too much noise from road to leave the windows open. Had to bring my electronics and valuables with me to the office I was visiting. First room assigned was not satisfactory and the front desk staff found another room that was quieter. I... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to post a review following your recent visit to us here at the Mercure Oak in Hatfield. We are pleased you had an pleasant stay, and of course am sorry the first room you were allocated was not adequate, but am pleased the team rectified this immediately. We hope we can welcome you back... More 

Bangor, United Kingdom
Level Contributor
74 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel group hotel recently while visiting family and London. I was very pleasantly surprised. Upon arrival at reception, I was virtually whisked to my room on the ground floor after a simple signature. The room was ample and very clean and just had to sample the local brew and get some food. What can one say?... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting such a glowing review following your recent stay with us. We are so pleased you had such an enjoyable visit, and I will certainly share your kind comments team. We do hope we can welcome you back to the Mercure Oak Hatfield soon. Kind Regards Katherine More 

Greater London, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night and would defiantly return. Not the cheapest hotel in the area but great location with quick access form a1 Hotel was clean, room was a nice size and would recommend for the business traveler

Was this review helpful? Yes 4
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting a review following your recent stay with us. We look forward to welcoming you back when you next visit the area. Kind Regards Katherine More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have just returned home from a very enjoyable stay at the Mercure my husband and I were attending our daughters wedding .The staff were all very friendly and efficient nothing was to much trouble for them.Everything we asked for was delivered straight away ,could not find fault with anything well done to all the staff and thank you .

Was this review helpful? Yes 3
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for choosing to satyr with us recently when you attended your daughters wedding. I hope you had a magical day, and would like to thank you for your kind comments. We hope you will visit us again when you next visit your daughter and her husband. Kind Regards Katherine More 

Wolston, England, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have stayed frequently here as this is my workplace's preferred supplier. The staff have always been excellent. However the rooms themselves are tired especially the bathrooms. My experience at the hotel has led me to question the levels if cleaning that are far below the standards I would expect from a mecure hotel. Sitting in the bath I noticed... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to write a review following your recent stay with us. I was so disappointed to read that certain aspects of your stay were less than satisfactory, and I have since had a meeting with my housekeeping team to ensure sitautions you encountered do not re-occur. I do sincerely hope that you will give us... More 

Durham England
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stop at a lot of Mercure hotels and this is the worse I have stopped at to be honest. Don't get me wrong it's not horrible or grotty it's just not the same standard as all the others. The food was ok and the room although very dated was ok. It's very 1990's and you can tell, it needs... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting a review following your recent stay. I am so sorry that the hotel did not live upto your expectations. We have certainly taken your comments on board in respect to the dated rooms. I do hope that this will not deter you from using us again in the future. Kind Regards Katherine More 

Farnborough, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Spent the weekend here on an all inclusive basis on my birthday for a trip down memory lane. Hotel needs an upgrade but our suite was large and comfortable. On our arrival on Saturday lunchtime we were amazed by the lunch - cray fish and prawn sandwiches. Absolutely gorgeous. Saturday evening dinner was a little disappointing. Hubby had gammon which... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you posting a review following your stay with. We are pleased you choose to visit us , but would like to express our sincere apologies for clear communication issues you encountered, we will certainly review your comments and ensure future guests do not experience the same language barrier and service issues. We hope you will visit us again soon.... More 

Portsmouth, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed with a friend while attending a function nearby. I had lived in the area previously so I knew the hotel by reputation and was recommended it by friends. We were upgraded, which was a pleasant surprise and the room was spacious, although it had been hastily changed from a double to a twin and didn't always work (... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for writing a review following your recent stay with us. We are so pleased you considered using us on your return to Hatfield , and are happy to read you had a enjoyable stay. We have noted your comments in respect to the beds and gaining access to the drawer , we are very sorry if this caused... More 

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