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All 6 Hatfield hotels

Mercure Hatfield Oak Hotel

3.0 of 5 Hotel   |   Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
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Mercure Hatfield Oak Hotel
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Ranked #2 of 6 Hotels in Hatfield
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
KentOzzy kent
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325 reviews from our community

Traveler rating
    146
    118
    45
    8
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41
138
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58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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kent
Contributor
14 reviews 14 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

this was booked by our family along with a trip to harry potter studio tour as a birthday present for my husband. it was booked 4 months previously. a double room was booked. we went to our room to find it was a twin not a double ,when we complained we were told by reception that 4 rooms had to... More

Was this review helpful? Yes 1
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Hatfield Oak, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to... More

Worthing, United Kingdom
Top Contributor
50 reviews 50 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights at the end of a cottage holiday & it was convenient for a school reunion we were attending. I have only stayed at Mecure properties on business previously albeit not for some time as I retired 8 years ago & my experiences were not wonderful ! however this property was very good [still primarily... More

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

We very much appreciate your comments regarding your stay at Mercure Hatfield Oak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More

northants
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from Mercure Hatfield and had a great weekend but, on visiting Mercure Telford a number of times found out that Mercure have changed from a very good White Zinfandel to a very bad Rose Wine. Most of the women who were at the hotel (Not in our party) and including our party had to have rose spritzers as... More

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to write a review following your all inclusive break with us this weekend. I am so pleased that you enjoyed your weekend, although am sorry to hear that you do not like the changes made to the wine list, especially the loss of the white zinfandel, I have passed your comments onto to our... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here on an all inclusive deal, check in efficient with friendly receptionist. Rooms clean, was originally assigned an 'accessible room' but it wasn't to our taste a little worn maybe. Bed is a little un comfy, then requested to move room. (No problems there) but overall good for value. Couldn't find anyone at the bar, and when I asked... More

Was this review helpful? Yes 2
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank yiu for taking the time to write a review following your weekend away with us here at the Mecure Oak, Hatfield. I am so pleased you had an enjoyable stay, but am obviously very concerned with the comments you made about the member of the team and will certainly be looking into this as a matter of priority. I... More

Newton Abbot, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good value and service, ideal for the business traveller, good breakfast, very professional, thank god for European staff, they know about service and values, will be staying again I am sure Good value and service, ideal for the business traveller

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to post a review following your recent stay with us. We are so please to hear it lived upto your expectations, your feedback is much appreciated. We look forward to welcoming you back soon. Kind Regards Katherine More

North Wales, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

Arrived late in evening - after about 1 hour of teenagers (coach trip) running and shouting in corridors and room above - I spoke with reception and about another hour all was quiet (12.00 midnight) until 6.30 in morning same again but this time the jumping upstairs was setting our auto bath light and extractor fan off - noisy until... More

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Hatfield Oak, but I was very disappointed to hear that your experience did not meet your expectations with the disruption caused to you from other guests staying at the hotel. Please allow me to express my sincerest apologies. I have highlighted your comments with my... More

1 review
2 of 5 stars Reviewed 4 weeks ago

Reunion dinner for 70 approx attendees cost 23 pounds andwe had sandwiches / salad which ran out before a number had been served which was then topped up with two bowls of hurriedly prepared chips!! Not enough food for people who had travelled distances to attend this function. We could have obtained a good pub meal for the cost Morning... More

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Hatfield Oak, but I was very disappointed to hear that your experience did not meet your expectations in respect to the food quantity that was delivered. Please allow me to express my sincerest apologies. At the hotel , we strive to provide a superior service... More

Wokingham, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have often stayed over night at this hotel. We always book in advance and take the breakfast deal if it is on offer. Each time we have been pleasantly surprised by the value for money. The rooms have always been clean and tidy if a little worn, the beds better than average and the staff helpful.There has been one... More

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to post a review following yourrecent stay with us here at te Mecure Oak , Hatfield. We are so glad you had a pleasant stay agian, and hav etaken your comments on board in respect to the room , and of course the bar service. We hope that you will visit us gaian soon.... More

Bromsgrove, United Kingdom
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 5 weeks ago

In truth, I choose to book this hotel because of the numerous good reviews on this website. I had a gift voucher to use for a two night stay and with it being my husbands birthday I wanted to make sure I didn't find myself somewhere awful. I made the right choice! When we arrived, it was to discover we'd... More

Was this review helpful? Yes 2
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

We very much appreciate your comments regarding your stay at Mercure Hatfield Oak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More

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Additional Information about Mercure Hatfield Oak Hotel

Address: Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
Location: United Kingdom > England > Hertfordshire > Hatfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hatfield Oak Hotel 3*
Number of rooms: 76
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