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Mercure Hatfield Oak Hotel

Certificate of Excellence
Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
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Mercure Hatfield Oak Hotel
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Mercure Hatfield Oak Hotel
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387 reviews from our community

Traveler rating
    176
    139
    54
    9
    9
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46
158
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77
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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North East Essex
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at hotel for 2 nights all inclusive basis. Was met by friendly reception staff, and given information on the all inclusive option, and wifi code. We were told we could have a lunch, dropped off the cases in our executive room, dressing gown, slippers, fruit, ice bucket and water in room. Room had a very comfy lounge area.and looked... More 

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London, United Kingdom
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is great and almost all of the staff are fantastic. But I have to complain about one receptionist who we encountered upon checking out this morning- she was extremely rude! I do not know her name as she was wearing a cardigan over her name badge; she was brunette, working alongside a fair headed lady. The way she... More 

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GRAYS ESSEX ENGLAND
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I have stayed at this hotel a couple of times in the last few months it's a lovely hotel , great food ,staff are lovely and friendly it's lovely and clean going back as we love it so much good location we have stayed at many other mercure hotels but this is by far the best

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Leeds, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We chose this hotel for its closeness to The RAF Museum at Hendon and the De Havilland Museum as well as easy access from the motorway network. Thirteen of us were staying in the hotel as part of a car club weekend with a special meal booked for 16 people on the Saturday night. An important factor for us was... More 

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Stotfold
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel for a work conference. Everything was organised extremely well and just to our requirements. Couldn't fault the venue, staff or catering. Will definately return with future bookings.

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Northallerton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Chose this hotel at random but what a truly wonderful find!! From the moment we entered the hotel to the minute we left, our stay was memorable. ALL the staff - reception, restaurant, bar and housekeeping staff were friendly and extremely helpful. The breakfasts were very good, dinner was excellent. The rooms were exceptionally clean and comfortable with a king-size... More 

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Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting your positive review following your recent stay with us. I will certainly pass your kind comments onto the team. We are so pleased you had such a nice stay , and hope we can welcome you back to the hotel very soon. Kind Regards Katherine More 

Welwyn Garden City, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Second year we have held a corporate function with dinner at this hotel. Reservations were handled by Jake who was very efficient and helpful, always accommodating to all the last minute changes. The event itself ran smoothly, staff on the night were extremely helpful and couldnt do enough for all the guests. Late arrivals were catered for and food was... More 

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Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for writing a review following your recent event with us here at the Mercure Oak Hotel, Hatfield. We are so pleased you chose to use us again for a second year, and we are looking forward to welcoming you all back. It is lovely to hear you had such a lovely time, I will certainly share your comments... More 

Glasgow, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel on another occasion when it was a Britannia/Comfort Hotel. I vowed I would not return! The only reason I did was because it is now an Accor Mercure Hotel. Therefore being an Accor Card holder I had the expectation that it would have been refurbished and decorated to the corporate standard of that group.... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to write a review following your return visit to us recently. Firstly I am pleased that you found the staff and service you received good, however I am disappointed to read that you found the accommodation not to be of an adequate standard that you have experienced in other Mercure hotels. We have certainly... More 

Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We took my Mum and Sister with us. We asked for one of the rooms on the ground floor due to mobility issues which was organised for us. The welcome was good, the bedrooms we'll appointed-nice to have big bath towels! Good fixed price menu and good service. Breakfast was plentiful from the buffet. Big thank you to the hotel... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for writing a review following your recent stay with us. We are so pleased you had an enjoyable stay and look forward to welcoming you back soon. Regards Katherine More 

Bedford
Top Contributor
51 reviews 51 reviews
48 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed February 22, 2015

My husband and I have just spent two nights as this hotel on the all inclusive deal. Pleasant staff, good breakfasts and lunches, free newspapers, lovely clean rooms excellent shower, very easy to find just off the A1. Would recommend this hotel for a pleasant relaxing break.

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for writing a review following your weekend break with us here at The Mercure Hatfield Oak. We are so pleased you enjoyed your All Inclusive break, and hope we can welcome you back you the hotel soon. Regards Katherine More 

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