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Mercure Hatfield Oak Hotel

Certificate of Excellence
Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
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Mercure Hatfield Oak Hotel
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Mercure Hatfield Oak Hotel
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379 reviews from our community

Traveler rating
    171
    137
    53
    9
    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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    (88)
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Contributor
11 reviews 11 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars NEW

We took my Mum and Sister with us. We asked for one of the rooms on the ground floor due to mobility issues which was organised for us. The welcome was good, the bedrooms we'll appointed-nice to have big bath towels! Good fixed price menu and good service. Breakfast was plentiful from the buffet. Big thank you to the hotel... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for writing a review following your recent stay with us. We are so pleased you had an enjoyable stay and look forward to welcoming you back soon. Regards Katherine More 

Bedford
Top Contributor
51 reviews 51 reviews
48 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I have just spent two nights as this hotel on the all inclusive deal. Pleasant staff, good breakfasts and lunches, free newspapers, lovely clean rooms excellent shower, very easy to find just off the A1. Would recommend this hotel for a pleasant relaxing break.

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for writing a review following your weekend break with us here at The Mercure Hatfield Oak. We are so pleased you enjoyed your All Inclusive break, and hope we can welcome you back you the hotel soon. Regards Katherine More 

Senior Contributor
47 reviews 47 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly staff.Huge clean rooms,bedsheets fit.Very nice bathroom.Hotel is clean and quite.Good breakfast.Defnately worth the money spend.Will recommend to anyone.Thistle Barbican can learn a lot from them.

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for writing a review following your recent stay with us. We are so pleased you had an enjoyable visit and hope we can welcome you back soon. Regards Katherine More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Just returned from a weekend stay with our 8 year old daughter and can't recommend this hotel highly enough. Clean, comfortable and the staff were extremely friendly and helpful. The only problem we had was the mattress for the sofa bed my daughter was using was worn out and she couldn't sleep on it. This was replaced with a comfy... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to post a review following your recent stay. It is so nice to hear you had a pleasant experience . We hope we can welcome you back soon. Regards Katherine More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I enjoyed a weekend break on an all inclusive stay.We found the staff more than helpful,especially the bar staff and male manager on duty.The food served was of excellent quality,I will be visiting here again in the near future,well done staff,keep up the good work.

Was this review helpful? Yes 1
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to post a review following your recent stay with us. We are so pleased you had an enjoyable visit and hope we can welcome you back soon. Kind Regards Katherine More 

somerset
Top Contributor
70 reviews 70 reviews
56 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have reviewed Mecure Hatfield Oak before as we have been there 6 times as a party of 6 friends, twice to Swindon and the last 4 times to Hatfield. It is a quite a bit further for us than Swindon but well worth the journey. Nothing wrong with Swindon Mecure, first time it was a Focus Hotel, but at... More 

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Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to write a review following your stay with us. We are so pleased you choice to visit us again, plus our hotel in Swindon. I will ensure your comments are passed onto the team, they will be so pleased to hear your positive views, and I will make sure Katrine see's your review it... More 

Birmingham, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

i regularly stop here. Before I go any further I will give full credit to the staff. They are friendly, helpful and welcoming. There is no desputing that fact. Sadly over the many months I have stopped there, issues have arisen. The other day the double glazing was so old and poor I might just have slept on the A1.... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to write a review. Firstly I would like to thank you for your continual support of the hotel, however, I am so sorry to hear that certain aspects of your visit did not meet upto your expectations. I would like to assure you that I have had a meeting with my housekeeping staff to... More 

England
Top Contributor
54 reviews 54 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here whilst visiting daughter at uni. Very convenient location for the area. Check in quick as I had pre-paid for my room on the internet. Room on the front, so road noise was extremely loud. Lulled during the early hours then started up again at around 6 am. Bathroom door was a wreck, no hook on the back of... More 

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Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Hatfield Oak, but I was very disappointed to hear that your experience did not meet your expectations in respect the issues with your bathroom and the WIFI. Please allow me to express my sincerest apologies. We appreciate your feedback, and I hope that you will... More 

Manchester
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We only stayed one night on our way home from a holiday abroad. The reception staff were courteous and friendly as were the bar staff. They very kindly provided hot food after they were supposed to have stopped serving. This was really welcome after an 11 hour drive. The food was tasty and good value for a hotel. I wish... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

We very much appreciate your comments following your stay with us here at the Mecure Oak Hotel, Hatfield. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff . I am sorry however you experienced a maintenance issues in your room. Thank you again for sharing... More 

Swansea, Wales, United Kingdom
Top Contributor
165 reviews 165 reviews
40 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Bit of a flying visit, I arrived at midnight to prebooked room. I had a good night sleep and a shower in the morning. Complimentary tea an coffee. Clean towels and shampoo etc provided. I paid £69 for one night which was good, unfortunately when I tried to book a second night in the same room it was £109. Wi-fi... More 

Was this review helpful? Yes
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for writing a review. We are pleased you had a pleasant stay, we have taken on board your comments in respect to the communication given to our guests on check-in in relation to the complimentary use of the local leisure centre. I hope we can welcome you back if you are in the area. Regards Katherine More 

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Additional Information about Mercure Hatfield Oak Hotel

Address: Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
Location: United Kingdom > England > Hertfordshire > Hatfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hatfield Oak Hotel 3*
Number of rooms: 76
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