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Ramada Hatfield

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St Albans Road West, Hatfield AL10 9RH, England
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Ramada Hatfield
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630 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (630)
  • Mar-May only
    (170)
  • Jun-Aug only
    (201)
  • Sep-Nov only
    (136)
  • Dec-Feb only
    (123)
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Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed today NEW

Going off colleague comments and some of the reviews on here, I have to admit I wasn't looking forward to staying at this hotel, however I have to say I've really enjoyed the stay! Lovely room, really nice staff and the food was very very good! This is definitely a case of you should never judge a book by its... More 

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Chester, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for one night as part of a package deal including tickets to The Making of Harry Potter. Didn't get off to a great start when we arrived at around 10pm with 3 tired children in tow. I checked in, and then walked quite a long way to our room only to find the key card didn't work. I... More 

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Kingston-upon-Hull, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Room 9 loud clanging noise all night and shower dangerously hot as could not control cold supply. Breakfeast manager asked us if our breakfasts included which I found very rude. And staff at breakfast lackluster to say the least.

Was this review helpful? Yes 1
Howard D, General Manager at Ramada Hatfield, responded to this review

Thank you for your review. I am sorry to hear you experienced problems with the plumbing in room 9 and apologise. As soon as I read your review I contacted a plumber and he has been in today to replace the thermostatic shower cartridge as indeed this had failed. This failure is disappointing as this shower has been replaced and... More 

London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I arrived with my 1 year old daughter carrying a load of bags by my self. I checked in, and the reception staff watched my trying to lift all the bags and my daughter, not one them offered any help at all, and watched us struggle together down the hall. I had booked through Expedia and was clear on the... More 

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Howard D, General Manager at Ramada Hatfield, responded to this review

Thank you for your 3 star review. I was pleased to read you found your bedroom big and clean; most of our bedrooms are above average in size. I am sorry to read none of the reception team offered any luggage assistance and apologise; this is certainly something they should be offering our guests at check in & check out... More 

Newcastle
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Stayed here lots on business as our booking company book it on our behalf, rooms are hot, bar area and service for food is very poor, bar is often poorly stocked, tables in the restaurant are at different heights and often you get one thats too low, Sometimes they will pour you a coffee at breakfast but often they don't.... More 

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Howard D, General Manager at Ramada Hatfield, responded to this review

Thank you for your review. I am sorry you are not satisfied with the service at the hotel and apologise. I note you are a regular guest; I would like to meet you to discuss your feedback as I am always keen to improve our service. Please do contact me. I will however respond to your feedback given in this... More 

Manchester, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here as a part of Harry Potter Tour with national holidays. Check in was fast as hotel staff had key ready. Room was a double on the ground floor. Was a big spacious room and was clean and tidy. Had a double, bed, telly and footstool. And a big TV. In the room there hairdryer ( full size one)... More 

Was this review helpful? Yes 2
Howard D, General Manager at Ramada Hatfield, responded to this review

Thank you so much for your 4 star review. I am delighted you experienced a quick check in and found your bedroom spacious, clean, well maintained with comfy bed and good facilities. Most of our bedrooms are above average in size. I am sorry you chose not to dine with us but yes just opposite the hotel is the Galleria... More 

Coleford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We visited the Ramada Hotel in Hatfield for one of the Murder Mystery breaks and cannot recommend it highly enough. Parking was free and plentiful. The room was clean, large, airy and well stocked, the bed impressively large and very comfortable with lots of pillows and cushions available to use. The tv was huge, the room also had the benefit... More 

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Howard D, General Manager at Ramada Hatfield, responded to this review

Thank you so much for your 5 star review. I am delighted you enjoyed your Murder Mystery evening so much. My Kitchen brigade were really pleased to receive such praise for their food and this has given them a real boost, thank you. I am also pleased to read you found your bedroom clean and spacious; most of our bedrooms... More 

Bridgend, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I have to say the hotel was clean and tidy, the staff very good. The only think that let this hotel down was the food. We stayed Half board on a coach tripe. For our evening meal we had 3 options shepherds pie, fish in a white source and vegetarian pasta. The shepherds pie had an over powering taste of... More 

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Howard D, General Manager at Ramada Hatfield, responded to this review

Thank you for your review. I am delighted you found our hotel clean and my team very good. I am sorry to read you did not enjoy your dinner. In previous Trip Advisor reviews from coach group guests our food has been described as tasteless. It appears we have improved this but have gone too far, now with overpowering tastes.... More 

1 review
4 of 5 stars Reviewed 1 week ago

I was concerned, after reading some reviews but was very pleased. Arrived early, so had very nice and filling bar snack, while waiting for room and someone from reception came to advise us of when it was ready. The room was lovely, spacious and clean; only negative, would have liked air con as weather was very hot but even then,... More 

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Howard D, General Manager at Ramada Hatfield, responded to this review

Thank you so much for your 4 star review and I am delighted to read how much you enjoyed your Murder Mystery evening. Our Murder Mystery events have been a great success and the hotel will continue to host one of these on most Friday nights throughout the remainder of 2015 and in 2016. I am also pleased to read... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

My son and I stayed here as part of a National Holidays tour to Warner Bro Studios. On arrival we were given our key and told to see another member of staff to be told where our room was... Fair enough - no lift though. Our room was a twin on the second floor (2502 to be specific) and I've... More 

Was this review helpful? Yes
Howard D, General Manager at Ramada Hatfield, responded to this review

Thank you for your review and I am sorry to read you were not satisfied with your stay. Contrary to the title of your review we do like tour groups and have actually doubled the volume of tour groups accommodated at this hotel over the last couple of years. Sadly we have not got air conditioning in our bedrooms, not... More 

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