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Hotel class 3.0 of 5
Market Place, Romsey SO51 8ZJ, England
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Reviews you can trust

52% Recommend
3.0 of 5 stars 21 reviews
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By trip type
All (21)
[ Date ] [ Rating ]
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5 of 5 stars
bravebimbo   2 contributions
romsey, hants
Nov 29, 2009 | Trip type: Family New

I had been to The White Horse on a few occasions, since its renovation, for a drink with friends and although tastefully decorated and with attentive staff it lacked atmosphere. The menu was over complicated and the restaurant too quiet (to the extent that we never stayed to eat.) But now what can I say but WOW what a change!.... more

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5 of 5 stars
Hotelguru069   1 contribution
London
Oct 24, 2009 | Trip type: Business, Solo travel

The service was amazing, with good looking helpful staff. the room was stunning, very comfortable, very well thought out and perfect room temperature. The location is perfect, very nice town and stunning country side. The food is amazing and the staff are very good and well trained. The facilities of the hotel are very good and I would definitely go... more

Management response from
Neil Donnison, Guest Relations

Dear Sir/madam, Thank you for taking the time to review our hotel on tripadvisor.com. We are very happy that you enjoyed your recent stay with us at Silks Hotels – The White Horse. We take great pride in our recently refurbished historic hotel, and I am glad that we managed to exceed your expectations! We hope to welcome you back...

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2 of 5 stars
JosHowell   6 contributions
Harrow
Oct 8, 2009 | Trip type: Couples

I was booked to stay here for 2 nights with my husband as a treat. It wasn't great from the moment we arrived. There is no parking so a lay in isn't an option as you have to leave your car in the local pay and display which starts charging at 08.30am. Upon arrival we were given our keycard and... more

Management response from
Neil Donnison, Guest Relations

Dear Madam, We listen here at Silks Hotels – The White Horse. Firstly, thank you for taking the time to review our hotel on tripadvisor, as this offers us an unprecedented opportunity to learn and improve. Our parking situation is similar to many in-town hotels, in that we are unable to offer onsite facilities. We do, however, offer a reasonably...

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5 of 5 stars
MadfishPortsmouth   2 contributions
Portsmouth
Jul 26, 2009 | Trip type: Business, Couples

We booked a room at the White Horse at the last minute over the phone and were in great need of a chilled night away ! The aim of the hotel is to provide great hospitality and indeed that is what we received . We were greeted by lovely staff ,had a wonderful tasteful lunch and chilled the rest of... more

Management response from
Neil Donnison, Guest Relations

Dear Sir We listen at Silks Hotels – The White Horse and really appreciate you taking the time to comment on your ‘chilled out’ stay with us in Romsey and are delighted we were able to help you achieve, through our own vision of exceptional hospitality, your main objective of a relaxing stay away. Our award winning brasserie is there...

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3 of 5 stars
WWally   12 contributions
Gloucester, United Kingdom
Jul 15, 2009 | Trip type: Business

A mixed experience. On the positive side the room was recently refurbished, smart, fresh, plush with a crisp modern shower room. Plenty of plugs and free wi-fi. The evening meal was reasonable and tasty. The menu selection was good. Service was good. On the downside mobile phone coverage was poor (TMobile - go out the front or back), car parking... more

Management response from
Neil Donnison, Guest Relations

Dear Sir, We listen at Silks Hotels and appreciate your comments on your stay with us in Romsey. As a team, we are pleased you have commented on the complete ‘Silks’ hospitality experience and enjoyed our recently renovated, delightfully simple, in-town accommodation and dining with us in our award winning Simply Silks Brasserie. We treat all comments as an opportunity...

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5 of 5 stars
michdoc   1 contribution
Michigan, USA
Jun 21, 2009 | Trip type: Couples

My wife and I stayed at The White Horse last year, just after the revamp and found it to be a haven for us at a sad personal time. The staff were extremely kind and efficient and went the extra mile to make our stay as pleasant as it could be. We held a family gathering there and everyone who... more

Management response from
Neil Donnison, Guest Relatations

Dear Sir, Thank you for reviewing our recently renovated hotel under the new ownership of Silks Hotels. We are very pleased that we were able to offer you a suitable haven in what must have been a difficult time for all your family. We look forward to welcoming you back for more pleasurable reasons in the Autumn. Neil Donnison Guest...

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1 of 5 stars
IzzyL0nd0n   4 contributions
London
May 21, 2009 | Trip type: Couples

This is based on a guided tour of the hotel and dinner there - I have not stayed the night, and now never will. I did however try to spend a lot of money booking all the hotel rooms for my wedding, 15 months in advance. And 4 days following the quote, when I offered my deposit, I was told... more

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5 of 5 stars
Shuv76   2 contributions
Windsor
Apr 26, 2009 | Trip type: Couples

We managed to book a room here at last minute over the phone from our car so we had no idea what the hotel was really like - we were very impressed by the receptionist - she offered to show us a room before we decided if we wanted to stay - the rooms were lovely - modern, clean and... more

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2 of 5 stars
Chillypud   1 contribution
Nr Romsey Hants
Apr 20, 2009

I recently attended a charity event at this hotel, which I had been looking forward to as I had not visited the hotel before. I will not be returning. The charity event was good . The hotels abilibty to host such an event was dismal. First of all there were no where near enough staff on duty, and certainly no... more

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2 of 5 stars
palinurus   1 contribution
Hampshire
Apr 12, 2009 | Trip type: Friends getaway

Firstly I have to say that this review is about my impressions of the hotel based on a visit for a drink as a non-resident. I understand that, in the establishment's own words, this might qualify as a "hospitality experience". Well, the hospitality was fine but it was hard to concentrate as I was distracted by possibly the least sensitive... more

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The White Horse Address

Market Place, Romsey SO51 8ZJ, England