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Holiday Inn Southampton - Eastleigh M3,jct13

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Leigh Road, Eastleigh SO50 9PG, England
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Holiday Inn Southampton - Eastleigh M3,jct13
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402 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (402)
  • Mar-May only
    (107)
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    (129)
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    (107)
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Glasgow, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a busy Holiday inn. I stay almost every week as the company I work for has their head office very close. Staff are very friendly although they are very stretched at times. Service isn't always forth coming and some basic levels of service need to be asked for. Service in the bar area, ordering meals,in the bar area... More 

Was this review helpful? Yes
north east scotland
Level Contributor
455 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 380 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Eastern Airway 1630 Friday night flight from Southampton to Leeds and onward to Aberdeen suffered a few problems leading to the 'rescue plane' going technical at 2200 and the flight being cancelled. The small team at the airport were left to manage accommodation for a dozen or so of us - we arrived at the Holiday Inn after 2300... More 

Was this review helpful? Yes 1
Alastair L, General Manager at Holiday Inn Southampton - Eastleigh M3,jct13, responded to this review

Dear Guest, I am pleased that we were able to accommodate you and the other passengers from your cancelled flight and that you were able to get some sleep before your early departure the following day. I will pass on your thanks to our night’s team. Kind regards, Alastair Lawson General Manager More 

London
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We will not be going back and I'd advise anyone else to stay at the Holiday Inn at Fareham in stead. We were fourth in line at check in where the receptionist didn't call for help or knew that help wasn't available so in any event it took a while. Those in front were asked for their car registration but... More 

Was this review helpful? Yes
Alastair L, General Manager at Holiday Inn Southampton - Eastleigh M3,jct13, responded to this review

Mr/s Beasley I am very sorry that you found the overall services so poor at the hotel. We do welcome all guest feedback & I can assure you that I have addressed each issue raised with the Operations Team so that we can improve moving forward. I hope that you may consider giving us another chance in the future Thanks... More 

wolverhampton
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed just one night prior to a cruise holiday so just needed somewhere to crash for the night. Check in was busy on the bank holiday weekend but the 2 staff dealt quickly with the queue. Room was well equipped with a fridge, hair dryer and tea and coffee facilities. We ate in the restaurant and despite noting on... More 

Was this review helpful? Yes 1
Alastair L, General Manager at Holiday Inn Southampton - Eastleigh M3,jct13, responded to this review

Dear Guest, Thank you for your review of your recent stay with us prior to departing on a cruise from Southampton. I am pleased that you enjoyed your stay and found the hotel conveniently situated for the cruise terminal in Southampton. I hope you will stay with us again, should you be travelling from Southampton in the future. Kind regards,... More 

Brighton, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel as part of a package to Poultons Park......for half term, we felt we got a bargain for what we'd paid. We booked well in advance too. The hotel staff are friendly, just to name a few Chris & Jesse always smiling nothing was to much trouble. The room we had (218), was so much bigger... More 

Was this review helpful? Yes 2
Alastair L, General Manager at Holiday Inn Southampton - Eastleigh M3,jct13, responded to this review

Dear Guest, Thank you so much for the lovely review of your recent stay with us. I am really pleased that the staff took such good care of you and made your stay so enjoyable. I will be delighted to share your comments with all the staff and in particular Jess and Chris. I do hope we will have the... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked to stay in the hotel as part of a short break with Paultons park. We chose the hotel on price. On arrival the building doesn't really sell itself- however the adage of not judging a book by its cover comes to mind! On check in we were met by friendly staff who gave a free gift for our... More 

Was this review helpful? Yes 4
Alastair L, General Manager at Holiday Inn Southampton - Eastleigh M3,jct13, responded to this review

Dear Guest, Thank you for taking the time to write a review of your recent stay at the Holiday Inn Southampton-Eastleigh. I was very pleased to read that you and your family enjoyed your stay. We do have a lot of guests who visit Paulton’s Park and the other nearby attractions and I am really glad that you found the... More 

Carlisle, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We recently took a cruise and stay package, this included one night bed and breakfast, 15 days parking and taxi to and from Southampton Cruise Terminal, we were very impressed how smoothly and efficiently this all fell into place. The hotel staff were friendly and helpful, breakfast was excellent, taxi arrangements prompt and efficient. We would not hesitate to recommend... More 

Was this review helpful? Yes 1
Alastair L, General Manager at Holiday Inn Southampton - Eastleigh M3,jct13, responded to this review

Dear Guest, Thank you for your review of your recent stay with us prior to departing on a cruise from Southampton. I was very pleased to read that everything went smoothly for your visit and that you found the staff friendly and helpful. Thank you for recommending us and I hope that you will stay with us again should you... More 

Cardiff, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 19, 2015

Nice family friendly hotel with excellent service. Fast and easy check in. The staff were all really friendly and helpful. Swimming pool and gym available to use. Although I didn't think there was too many options on the menu the food was nice, children's portion sizes were slightly small for my 7 year old ended up having to order 2.... More 

Was this review helpful? Yes 2
Alastair L, General Manager at Holiday Inn Southampton - Eastleigh M3,jct13, responded to this review

Dear Guest, Thank you for taking the time to write a review of your stay with us. I was delighted to read that you enjoyed your visit and the use of the swimming pool and gym. I will be very pleased to pass your kind comments on to the staff and I do hope we will have the pleasure of... More 

Market Rasen, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 5, 2015

Before going onto Southampton to board a cruise ship we were informed by friends of the Hotel and so we chose to use for the night and car parking and taxi service. In all aspects the greeting, service and help was first class. Just what we wanted.

Was this review helpful? Yes 1
Alastair L, General Manager at Holiday Inn Southampton - Eastleigh M3,jct13, responded to this review

Dear Guest, I was very pleased to read that you enjoyed your overnight stay prior to your cruise holiday and found the service was first class. I do hope we will be able to welcome you back the next time you are visiting this area. Kind regards, Alastair Lawson More 

Hereford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed April 27, 2015 via mobile

We stayed as a family of 3 as part of a short break package to Peppa Pig World and were pleasantly surprised at how accommodating the hotel was. Check in was fast and friendly with a ballon and colouring pens & book for our 3 year old. Lovely room with double bed and sofa bed with a choice of firm... More 

Was this review helpful? Yes 3
Alastair L, General Manager at Holiday Inn Southampton - Eastleigh M3,jct13, responded to this review

Dear Leanne, Thank you very much for taking the time to write such a lovely review of your recent stay with us. I am really pleased that you and your family enjoyed your visit and I will be delighted to pass your kind comments on to all the staff concerned. I do hope that we will be able to welcome... More 

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