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Premier Inn Andover Hotel

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Joule Road | West Portway Industrial Estate, Andover SP10 3UX, England
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1 room 1 adult
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Premier Inn Andover Hotel
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415 Reviews from our TripAdvisor Community

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Farnborough
1 review
1 of 5 stars Reviewed 4 days ago NEW

Not a great experience in the restaurant, 9 family and friends eating, ran out of prawn cocktail, tomato soup, Strawberries, had to get our own knives and forks, long wait for drinks at the bar, table not cleared of glasses. Hardly no staff, staff we did see couldn't be bothered looked overworked and demoralised.

Review collected in partnership with premierinn.com

Helpful?
Thank pdarcy10
WhitbreadHotels, Online Customer Service at Premier Inn Andover Hotel, responded to this review

Hi pdarcy10 Thanks for your feedback regarding your visit to the Thyme Restaurant. At Premier Inn our aim is to deliver a high standard of customer service in all our establishments both hotels and restaurants and we do apologise that on this occasion we failed to achieve this. All feedback both positive and negative is investigated and acted upon to... More 

Nottingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Had a couple of issues which were sorted out by the Desk staff to our satisfaction. If you like sleeping in the pit lane of the Le Mans 24hr this is the place to be. The continual noise of throaty sounding cars through out the night didn't lend itself to a peaceful nights sleep. Luckily we only stayed the one... More 

Helpful?
2 Thank TeeGeeW
Peak District National Park, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We found the hotel to be a friendly place with the staff in particular very helpful and attentive . The rooms were clean and tidy with drink making facilities and a restaurant with good choice of meals. Only gripe really was it was a bit noisy at times with the traffic from the nearby road, but this did not stop... More 

Review collected in partnership with premierinn.com

Helpful?
2 Thank 405terry512
West London
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here several times. It is clean, staff friendly, large car park. However, this time I was sad to find my english breakfast was cold. I think the problem was they thought there were more guests staying than there where. The staff offered to change it for me but I declined. I will stay there again as I am... More 

Helpful?
Thank LuluWestLondon
London, England, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

I have just returned from a one night stay at this hotel. It found it fell short of the standard I would expect. The toilet was in need a proper clean, the hinges of the seat were yellow and stained and toilet bowl needed a good clean. The mattress was past it's best with deep hollows and springs pinging. I... More 

Helpful?
Thank Sally N
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for one night. Fantastic service . Rooms were clean and tidy and bat and restaurant facilities well above par and special mention to Jack (the camero man) on reception for his first class service skills and for keeping a watchful eye on our truck . Thanks again J. From the Porsche guys

Helpful?
Thank RyanF6912
Newcastle upon Tyne, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 7, 2016

First time at this Premier and by far the nicest, was greeted by a nice receptionist and nothing was too much trouble, we stayed in room 15 on the Ground Floor at rear of hotel, it was spacious and clean, and good value for money, we ate at the adjoining Brewers Fayre on the Saturday evening and had a McDonalds... More 

Helpful?
Thank DART36
Helston, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 29, 2015

We have stayed at this hotel before and had no hesitation in staying again. HOWEVER, this time we had the worst nights sleep (lack of) ever. We had room 4 on the ground floor, room as usual was very good, clean and very tidy. We were kept awake most of the night by a generator which kept coming on all... More 

Helpful?
3 Thank Steve E
Runcorn, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 29, 2015

Whenever we come to Andover we always book this Premier Inn. I so much prefer Premier Inn to those 'copycat' others who just don't cut it! I have never had to complain but on this occasion I did Firstly we didn't have enough towels. There were two of us staying. However we only had ONE bath towel and ONE handtowel... More 

Review collected in partnership with premierinn.com

Helpful?
Thank maria w
Fareham, United Kingdom
1 review
5 of 5 stars Reviewed December 29, 2015

We have stayed at this Premier Inn on a number of occasions as we have family living nearby. I have mobility problems so the staff always allocate a ground floor room (although there is a lift) near to Reception for us. We have always had an excellent stay here and also like the fact that the Restaurant is connected to... More 

Review collected in partnership with premierinn.com

Helpful?
Thank deniseb1955
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