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All 3 Alton hotels

Swan Hotel

3.0 of 5 Hotel   |   High Street, Alton GU34 1AT, England
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Ranked #2 of 3 hotels in Alton
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193 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Basic bit staff very friendly, bedroom clean and value for money. We really had a lovely stay. In the town so had a walk around Bar a bit too busy but nice people and for £55 what can you expect. Breakfast good. All in all good value for money. Near Jane Austen house which is a bonus.

Was this review helpful? Yes 1
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed for 1 night on business. The staff were friendly and helpful. Service was good. The room was quiet, spacious and clean. Comfy and well equipped. However I didn't find the rest of the hotel very clean. The ladies toilets near the bar were in a poor state and at breakfast I could see that the carpet hadn't been... More

Was this review helpful? Yes 3
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I work away and stay in a lot of hotels up and down the UK, as it's book through work I always check out trip advisor to see where I'm honing to be staying I was not looking forward to it how WRONG was I, the room was lovely with and great location on the little high street, the breakfast... More

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Alton, United Kingdom
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had our civil partnership here. The staff were brilliant, really friendly and helpful and couldn't have done more to make the day special. Value for money was excellent too. Some of our plans simply didn't work in practice due to the number of people there, but the staff just got on with 'executive decisions' and really did save a... More

Was this review helpful? Yes 1
Basingstoke, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 10, 2014

We had booked this hotel a while ago as part of a group attending my son's wedding in Selborne. After reading some of the recent disappointing comments we began to wonder what we had let ourselves in for but our experience was nothing like the previous reviews. Check-in was quick and efficient and our room was comfortable with small touches,... More

Was this review helpful? Yes 4
13 reviews 13 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed March 3, 2014

To say I am hugely disappointed with this hotel is an understatement. There are so many parallels that can be drawn with Fawlty Towers and the Swan Hotel in Alton. I had booked a suite as a Birthday treat for my other half. This was one of many Old English Inns that he wanted to visit, having been to quite... More

Was this review helpful? Yes 6
Southampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 2, 2014 via mobile

We were sent an email with a good deal, £51.80 for 2 nights b & b so we booked. On arrival we were greeted by Toby who was very helpful. When we told him that our bathroom light wasn't working he arrived minutes later to replace the bulb. When I asked for more decaf coffee he produced some within minutes.... More

Was this review helpful? Yes 4
OEIGK, Guest Relations Manager at Swan Hotel, responded to this review

Thanks very much for your comments regarding your recent stay. The team will be pleased to hear your positive thoughts and will certainly look to improve in those areas where they did not do so well More

Senior Contributor
40 reviews 40 reviews
35 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed February 24, 2014

Booked here for a birthday weekend.... It was an experience to say the least. Check in was was enough although the carpark was very busy (Friday afternoon). Had a suite room, which has a very basic bathroom (not even a heated towel rail) and as it was the suite room I would have expected mineral water along with the tea... More

Was this review helpful? Yes 2
OEIGK, Guest Relations Manager at Swan Hotel, responded to this review

Thank you for taking the time to leave your thoughts. We're sorry that we did not get things right and having discussed your thoughts at a team meeting are sure we'll be improving the service we offer moving forward. More

Alton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 20, 2014

Having wanted to go out for lunch with my wife and son we decided that we would go to the Swan. We were sceptical due to having poor experience previously. Having waited 20 minutes since ordering ( 2 sandwiches and a kids fish fingers- so nothing to taxing) we enquired of the whereabouts of the food, only to be told... More

Was this review helpful? Yes 3
Farnham, United Kingdom
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 3, 2014

Had dinner here a few days ago, and my steak which was meant to be well-done came out bleeding. It was taken back and another one was delivered - when all my friends had finished theirs! And it was tough. Have eaten here many times in the past and sadly won't be again after this. The waitress was apologetic, but... More

Was this review helpful? Yes 4
OEIGK, Guest Relations Manager at Swan Hotel, responded to this review

We appreciate you spending the time to write a review and the team would like to offer their apologies for not getting things right. We will endeavour to do so in the future. More

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Additional Information about Swan Hotel

Also Known As:
Swan Hotel Alton
Address: High Street, Alton GU34 1AT, England
Location: United Kingdom > England > Hampshire > Alton
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Alton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Swan Hotel 3*
Official Description (provided by the hotel):
The Swan Hotel Alton near Farnham and Basingstoke, is located in the Hampshire town of Alton with easy access via the A31 making it an ideal base if visiting Farnham, Aldershot, Winchester, Basingstoke. The Swan Hotel dates back to the 16th century and was a main stage on the old London-Southampton coaching route, and the Swan Hotel has been catering handsomely to passing traffic since the 16th century. Tradition has it that the poet Edmund Spenser, Sir Francis Drake, Queen Elizabeth I and the Earl of Essex all broke their journeys here. Another famous guest was Lord Nelson. Our guests include many people of sense and sensibility - that is to say, devotees of Jane Austen, who make their pilgrimage to her cottage in the Chawton, where Sense and Sensibility and Pride and Prejudice, were both written, during their stay with us. The cottage now is a popular tourist attraction and museum dedicated to Jane's life and work. Today the Swan Hotel is popular with locals and travellers alike and along with the new refurbishment is an excellent base for exploring the surrounding area. ... more   less 
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