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Holiday Inn Manchester-West

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Liverpool Street | Manchester, Salford M5 4LT, England
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Holiday Inn Manchester-West
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Holiday Inn Manchester-West
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294 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
25 reviews 25 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked two rooms for the eve of the Manchester marathon. The staff are very friendly and most accommodating for special needs - my daughter who was a runner needed plain carbohydrate dishes ahead of the race. The hotel was full but they obliged for dinner and breakfast and let us use the rooms for a shower and to change after... More 

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you for taking the time to review your recent stay with us. We hope that you daughter did well in the marathon! I will pass on your kind words to our team. Kind Regards Katie McKune General Manager More 

Contributor
16 reviews 16 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed one night here on business and would recommend this hotel. The room was comfortable although probably the smallest TV I've seen in a HI. Handy for local restaurants and bars. Very good breakfast and friendly staff. Will probably come back for a weekend stay in the future.

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you for reviewing your recent stay with us it is very much appreciated. We look forward to welcoming you again soon! Kind Regards Katie McKune General Manager More 

llanelli
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I don't know what some people expect but our room was lovely, choice of 2 pillows (soft or firm) nice comfortable bed and all the amenities you would expect. The staff were lovely but a special mention has to go to Kim on the restaurant/breakfast area what a lovely cheerful, happy and attentive member of staff, I would visit again... More 

Was this review helpful? Yes 1
Belfast, United Kingdom
Top Contributor
64 reviews 64 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here on for 1 night to go to the obrien show in Manchester Staff were very friendly on reception check in was quick, my room was spotless as was my parents next rooms 14 and 15 on the ground floor Beds really comfy got a great sleep Large modern tv in the room, desk, WiFi, wardrobe, iron, kettle, pen... More 

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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here for 1 night as it was booked as a package deal for an event we were attending at the phones 4 U arena. I have stayed with the ihg chain before in both HI & HI Express. Firstly the positive. This was breakfast which was on par with most of the hotels I have stayed at based... More 

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Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you so much for taking the time to review your recent stay with us, your feedback is very much appreciated. Please rest assured that this is not our usual standard of service in terms of menu options and our Head Chef will investigate immediately as to the reason behind this issue. Thanks you once again for this valuable feedback,... More 

Lyndhurst, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 30, 2015

Excellent location for a quick overnight stop over whilst travelling on business. The breakfast was good with a good range of options. No major problems or challenges with room, which was clean and tidy.

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

We are so pleased to hear that you enjoyed your recent stay and breakfast with us. Thank you for taking the time to review your stay and we hope to welcome you again soon! Kind Regards Katie McKune General Manager More 

Hertford, United Kingdom
Top Contributor
224 reviews 224 reviews
20 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed March 29, 2015

Booked this hotel in order to go and watch a game at old Trafford. Location is on an industrial area, plenty of parking and seemed safe. Booked a cab to take us there which arrived on time. It's about a 10 min ride cost us £10. We walked back from the ground and took us about 45 mins. Nice friendly... More 

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you so much for taking the time to give us such valuable feedback. We hope that you enjoyed the football, and hope to see you again soon on your next trip to Manchester. Kind Regards Katie McKune More 

Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 21, 2015

Chose this hotel to celebrate 50th Birthday, remarkable staff and a fantastic stay.....Massive high as they staff took the trouble to decorate Birthday girls room and make a fuss. The rooms were just outstanding, clean, comfy and pretty well laid out. Breakfast was 10 out of 10 and the staff were very friendly and helpful,,,wouldn't go any where else whilst... More 

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

We are so pleased to hear that you enjoyed your Birthday Celebrations in Manchester!!! Myself and the team look forward to welcoming you again soon on your next trip, Kind Regards Katie McKune General Manager More 

Nottingham, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 20, 2015

The room was nice and clean, comfy bed. However we ended up having food at the restaurant. We were one of only 3 couples eating and it was as it opened the food was slow in arriving and quite pricey for the evening meals. Would recommend for an overnight stay but go elsewhere for food.

Was this review helpful? Yes 1
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you so much for taking the time to review your recent stay with us. We are very happy to hear that you liked the room. I am so sorry to hear that you experienced issues when dining. I have passed your comments to our Hear Chef for immediate investigation. Thanks you once again for giving us this valuable feedback,... More 

Devon, UK
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 19, 2015

We stayed for two nights at this hotel, whilst visiting our daughter in Manchester. Our room was comfortable, well furnished & clean. The first night of our stay was excellent. It was quiet, & the breakfast selection the following morning was very good. Unfortunately, our second night was marred by the behaviour of a fellow guest in a room near... More 

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Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

I am so sorry that your stay was disrupted by other guests. We do hope that our guests are respectful of neighboring rooms in the hotel, but unfortunately this sometimes is not the case and we have to intervene. Please once again accept our sincerest apologies for the disruption, and I do hope you choose to stay with us again... More 

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