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Holiday Inn Manchester-West

4.0 of 5 Liverpool Street | Manchester, Salford M5 4LT, England
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Holiday Inn Manchester-West
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Holiday Inn Manchester-West
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273 reviews from our community

Traveler rating
    52
    114
    66
    23
    18
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38
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84
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kidderminster, United Kingdom
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good hotel near Salford Crescent station, although the traffic does get very busy. Long way from the main shops, best to catch a train. Nice rooms with a lovely breakfast. Good location for Salford University, which is just up the road. Plenty of car parking space.

Was this review helpful? Yes 2
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you for taking the time to review your stay with us. We hope you enjoyed your time in Manchester, and we look forward to welcoming you back again soon! Kind Regards Katie McKune General Manager More 

Cramlington Northumberland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed in few Holiday Inn’s before and to be honest they are all pretty much the same. The rooms were a nice size and the bathroom was just as you expect for a hotel used mostly by business men/women. The front of the hotel looks out over a very busy road so there is quite a bit of... More 

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you so much for taking the time to review your recent stay with us. I was very disappointed to hear about your dining experience, please rest assured that this is not our usual standard of service. We appreciate your feedback very much and your comments have been passed to our Head Chef for investigation and further training. Thank you... More 

Dumfries and Galloway, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I'm unsure of why this is a 4 start hotel - I stay in this brand a lot and it's not normally like this. in short our room when we put on the heating the room developed a smell of dampness which lingered for the rest of our stay. The Bin had actually been used The lamp in the bedroom... More 

Was this review helpful? Yes 1
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Dear Carla Thank you for posting your thoughts on your recent stay. As you know we have communicated with you previously regarding your stay, and have compensated you for the problems you encountered. Should you wish to discuss the matter further by all means please feel free to contact me directly. Regards Katie McKune General Manager More 

Halstead
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I accidentally left a coat here in my room the night of the 26th November and have tried repeatably to have them acknowledge they have it and arrange to send it back to me with me paying the shipping. I have called and been told lost property was locked! Emailed twice with no reply and am still waiting for them... More 

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Dear BatgirlHalstead I believe you have been speaking to our Front Office Manager regarding the coat that you left behind at the hotel. She has confirmed to you that this has been sent - with out charge - and a copy of the the postage receipt has been emailed to you also. Regards Katie McKune General Manager More 

Dundee, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Reception was great; room was great too however the bathroom had a 'mouldy-foosty' kind of smell in it which wouldn't go away. Everything else was fine, although some of prices of the food available were a little high for my liking. The best thing about my stay here was the fantastic customer service given, especially by Kamil :).

Was this review helpful? Yes 4
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you for taking the time to review your recent stay with us. I will ensure that your kind words are passed on to Kamil, and thank you once again for the valuable feedback. Kind Regards Katie McKune General Manager More 

Leicester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Found a helpful reception Room clean and looked recently redecorated bathroom clean and well appointed.Breakfast good selection of well prepared food not offered a second cup of coffee had to seek out the coffeemyself. Bed was very firm but very comfortable the only slightfault was the WIFICode given to us was expired.Altogether not a bad break could return another time

Was this review helpful? Yes 4
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Myself and the team are so pleased to hear that you enjoyed your break in Manchester. I will ensure that your valuable feedback is given to our team for action. We look forward to welcoming you back again in the future, Kind Regards Katie McKune General Manager More 

west midlands
Top Contributor
94 reviews 94 reviews
44 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here one night with friends nice new reception but don't see why it's holiday inn and not express ?? As building etc just like an older holiday express ... First glance room was a little worn but clean .. Unfortunately the bed had hairs and stained sheets and the mattress was disgusting .. ️Night staff changed the bed and... More 

Was this review helpful? Yes 3
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you for taking the time to review your stay with us. I was very disappointed to hear that you had issues with the bed. I have passed your comments on to be investigated by our Housekeeping Manager. Thank you once again for your feedback Regards Katie McKune General Manager More 

Stockton-on-Tees, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 19, 2014

I stayed at this hotel with a friend and enjoyed the stay. The hotel was only 20 mins walk to the centre of Manchester however it is situated in an industrial area and although we walked into the town I would not feel safe walking home. The hotel was lovely inside and despite going through renovations it was clean tidy... More 

Was this review helpful? Yes 4
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

We hope that you enjoyed your trip to the Christmas Markets, they are indeed very good this year!! Thank you so much for your kind words, and myself and the team are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again soon! Kind Regards Katie McKune General Manager More 

Worksop, United Kingdom
Top Contributor
90 reviews 90 reviews
31 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed November 14, 2014

Nice reception area, friendly staff on arrival. Small bar but again nice staff and reasonable prices for food and drink. Restaurant cafe style and food menu same throughout hotel but food good although a little expensive. Good location as not far from city centre. Rooms nicely appointed, clean and comfortable. Highly recommended.

Was this review helpful? Yes 5
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Manchester. I look forward to welcoming you back to Holiday Inn Manchester West. Kind regards, Katie McKune General Manager More 

Stratford-upon-Avon, United Kingdom
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 9, 2014

Stayed recently on a business trip. Arrived after a 6 hour drive and was given a friendly welcome by the chap on reception and given all the details about the hotel in usual way. Realised after that I hadn't been asked if I'd like a newspaper but no big deal. Room nice enough - away from the main road so... More 

Was this review helpful? Yes 1
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

I am so sorry to hear that you experienced issues with the WIFI and I will take this matter up with the provider immediately. We value all guest feedback and thank you for bringing this to our attention, Kind Regards Katie McKune General Manager More 

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Additional Information about Holiday Inn Manchester-West

Address: Liverpool Street | Manchester, Salford M5 4LT, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Salford
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Manchester-West 4*
Number of rooms: 82
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Also Known As:
Holiday Inn Manchester-West Hotel Salford
Holiday Inn Salford
Salford Holiday Inn
Holiday Inn Manchester-West Salford, Greater Manchester
Hotel Style:
#4 Luxury Hotel in Salford

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