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Holiday Inn Manchester-West

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Liverpool Street | Manchester, Salford M5 4LT, England
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Holiday Inn Manchester-West
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Holiday Inn Manchester-West
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302 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Banbury, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

There is a lot of snobbery when it comes to certain hotel chains, well this place was excellent. We stayed for a short 3 night break. Our room was great, couldn't really find a fault. Breakfast was a buffet with a very wide range of food, again couldn't fault it. We had one evening meal, which we both had the... More 

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Manchester, England
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

First of all, we enjoyed our stay at the hotel, the facilities and staff were everything we expected, the receptionist was friendly and helpful when we finally arrived, apparantly the hotel does not have a postcode, the postcode we got off the booking site kept sending us to a large private complex of Flats, which was nearbye but not in... More 

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Guildford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Me and a friend stayed here on a Friday night. We travelled from Surrey & got caught in alot of traffic. We called up the hotel to mention this and they were excellent about it. We arrived at midnight to be greeted by a very friendly receptionst. There was a small problem with the booking, I booked a twin room... More 

Was this review helpful? Yes 1
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

We are so pleased to hear that you had a great time in Manchester and enjoyed your stay! We hope to welcome you back again soon, Kind Regards Katie McKune General Manager More 

Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at holiday inn for convenience and close to the stadium where Take That were appearing Friendly and clean and reception staff very helpful Taxis very cheap Breakfast was nice, eat as much or as little as possible Will book again as close to coronation street tour when I take my mum

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you so much for taking the time to review your recent stay with us. We hope that you had an AMAZING time at the Take That Concert, and we hope to weclome you back again very soon! Kind Regards Katie McKune General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 14, 2015

Stayed here for 5 days on a course,on arrival was checked in quickly by the reception staff,who I always find to be very happy and smiley...the room was a bit small and find a few stains on the floor,the bathroom needed a refit..mould on tiles and floor and smelt a little bit.as I was on course paid for by the... More 

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you for taking the time to review you recent stay with us, I am so pleased to hear that you found the team helpful. Kind Regards Katie McKune General Manager More 

Bishops Stortford, United Kingdom
Top Contributor
52 reviews 52 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 11, 2015

We booked this hotel because of secure parking and location in terms of ManU. We weren't expecting a lot but the hotel exceeded our expectations. The rooms were comfortable (though on the small side), communal and bar areas were comfortable and pleasant places to sit and read the papers or chat (though it got noisy on the morning of the... More 

Was this review helpful? Yes 1
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Myself and our team are so pleased to hear that you enjoyed your stay with us. We hope that you enjoyed that Match - and look forward to welcoming you the next time you visit Manchester! Kind Regards Katie McKune General Manager More 

Formby, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 8, 2015

Ample secure parking and located conveniently close to Manchester city centre. The communal areas of the hotel are modern, inviting and well maintained. The let down from both visits has been the dated rooms, especially when compared to 'budget' Express counterparts offering much more modern feeling, better finished and maintained rooms. One single plug outlet by the desk (none by... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Manchester-West, responded to this review

Dear D_Shepherd-Jones, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret you were not satisfied with the conditions... More 

Bridgend, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 8, 2015

Located on an industrial estate in west Manchester so not the ideal location if you want to go out for a wander about. However we were only here overnight so it was fine for our needs. Gated carpark which is locked at night and you are buzzed in, very friendly and efficient reception staff. The hotel corridors were bright and... More 

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you so much for taking the time to review your recent stay with us. We appreciate your feedback and will look into replacing the toaster. We are very pleased to hear that you enjoyed all other aspects of your visit! We hope to see you again soon, on your next trip to Manchester! Kind Regards Katie McKune General Manager More 

Senior Contributor
28 reviews 28 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 20, 2015

Booked two rooms for the eve of the Manchester marathon. The staff are very friendly and most accommodating for special needs - my daughter who was a runner needed plain carbohydrate dishes ahead of the race. The hotel was full but they obliged for dinner and breakfast and let us use the rooms for a shower and to change after... More 

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you for taking the time to review your recent stay with us. We hope that you daughter did well in the marathon! I will pass on your kind words to our team. Kind Regards Katie McKune General Manager More 

Contributor
18 reviews 18 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 8, 2015

Stayed one night here on business and would recommend this hotel. The room was comfortable although probably the smallest TV I've seen in a HI. Handy for local restaurants and bars. Very good breakfast and friendly staff. Will probably come back for a weekend stay in the future.

Was this review helpful? Yes
Katie M, General Manager at Holiday Inn Manchester-West, responded to this review

Thank you for reviewing your recent stay with us it is very much appreciated. We look forward to welcoming you again soon! Kind Regards Katie McKune General Manager More 

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