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Copthorne Hotel Manchester


Hotel class 4.0 of 5
Clippers Quay | Salford Quays, Salford M50 3SN, England
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Reviews you can trust

50% Recommend
3.0 of 5 stars 113 reviews
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By trip type
All (113)
[ Date ] [ Rating ]
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2 of 5 stars
love2travel86London   1 contribution
London
Oct 23, 2009 | Trip type: Couples

Paid £56 for a one night stay, room only basis, as we were in Manchester for a wedding... we had reasonable expectations as we have stayed in a Millennium Hotel in London and had a very good previous experience of the chain. Checked in late in the evening and went straight to bed... we were woken frequently throughout the night... more

Management response from
Jamie Mulvaney, Management Team

Dear Guest On behalf of the Copthorne Hotel Manchester, we would like to thank you for taking the time to write your review following your recent visit. It is most unfortunate that your stay was spoilt due to noise. Please be assured we do our utmost to try to alleviate this where at all feasibly possible. In regard to the...

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3 of 5 stars
cloudyal   4 contributions
inverurie
Oct 21, 2009 | Trip type: Couples

Booked this hotel on a Weekend Break deal which included breakfast and even two drinks vouchers, On this deal it was excellent value but would be reluctant to pay full rate, Rooms are adequate but in need of a spruce up and the bar is hopelessly inadequate for the size of the hotel. Good breakfast. Tram station nearby for convenient... more

Management response from
Jamie Mulvaney, Management Team

Dear Guest Thank you for taking the time and trouble to write your review on the hotel, which is greatly appreciated. Customer feedback is an integral tool in monitoring and maintain our goals at all times. Whilst it may not be feasibly possible to change some of the points you raised we are constantly maintaining the hotel in all areas...

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3 of 5 stars
MLSBordeaux   10 contributions
Bordeaux, France
Oct 17, 2009 | Trip type: Couples

We paid an excellent rate which was arranged through a friend but would not pay its standard prices. The room and all areas were above average but impersonal. Personally , when i book a corporate hotel with normally high rack rates i expect the noise insulation to be excellent - for me it is the single most important thing in... more

Management response from
Jamie Mulvaney, Management Team

Dear Guest Firstly, we would like to thank you for taking the time and trouble to write your review following your most recent visit to the hotel. It is most certainly a shame that your stay was spoilt due to the noise factor. Whilst we cannot alter the structure of the building, we do endeavour to ensure noise is kept...

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5 of 5 stars
ManchesterMisty   1 contribution
manchester
Oct 15, 2009 | Trip type: Friends getaway
1/1 found this review helpful

Well what can i say lovely hotel only stayed for a short break rooms cosy, staff member if i remember correctly Paul Jones excellant customer service, bubbly personality made my stay nothing was to much trouble, always smiling i think he deserves to go to the MHA Ball !!!!!!!!!!!!!!!!!! what a star x more

disappointed
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1 of 5 stars
ED46   1 contribution
UK
Oct 11, 2009 | Trip type: Couples

Rated at 4 AA stars but looked more like 2 stars, and we had a deluxe quay view room. The restaurant closed 30 mins earlier than publicised with room service not answering their phone. The room was drafty and when requested to turn the heating on they responded that the heating wasn't working properly.Furniture was dated and chipped. Part of... more

Management response from
Jamie Mulvaney, Management Team

Dear Guest On behalf of the Copthorne Hotel Manchester, we wanted to take this opportunity to thank you for taking the time and trouble to write your review on the hotel. It is indeed disappointing to note the service issues which you encountered during your stay, particularly in regard to the restaurant opening and closing times and the lack of...

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5 of 5 stars
samfransisco   1 contribution
Manchester
Oct 8, 2009 | Trip type: Couples

I have to say I was a little scepticle about the copthorne after looking at some of the reviews on here however I have to say that I am so glad I wasn't put off . The hotel has a really good vibe and the staff are so friendly nothing seems to be to much trouble. Alright the rooms are... more

Management response from
Jamie Mulvaney, Management Team

Dear Reviewer On behalf ot the Copthorne Hotel Manchester, we wanted to take this opportunity to thank you for your very kind comments regarding the hotel and particularly the staff. Please be assured your comments will be shared with all the Management Team and Staff. We do constantly strive to maintain our product to the highest standards, and again we...

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4 of 5 stars
dhb47tak   11 contributions
Scotland
Oct 3, 2009 | Trip type: Business, Solo travel

I had the necessity to go to Manchester for a job interview and so my travel arrangements where on a budget as in todays present climate companies don't pay for interviews well, not first ones! I needed a good location as the interview was city centre. Having worked in the area before I plumped for the Salford area as I... more

Management response from
Jamie Mulvaney, Management Team

Dear Reviewer On behalf of the Copthorne Hotel Manchester, we wanted to take this opportunity to thank you for taking the time and trouble to write your review on the hotel following your recent visit. Your valuable guest feedback is indeed welcomed as it is an integral tool in ensuring we are monitoring and maintaining our goals at all times....

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4 of 5 stars
leshobbs   1 contribution
cornwall
Sep 25, 2009 | Trip type: Solo travel

Good food, very helpful staff and a great atmosphere. Thank you copthorne for another memorable stay. more

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2 of 5 stars
HartburnPosse   2 contributions
Teesside
Sep 20, 2009 | Trip type: Couples

I stayed in the Copthorne. Salford Quays on Saturday 12th September 2009. The standard room that we were given was dismal and looked nothing like the photographs in you advertisements! I do not know how trading standards can let the Millennium chain get away with this. The room was dismal and there were spiders webs hanging from the ceiling. The... more

Management response from
Jamie Mulvaney, Management Team

We would like to take this opportunity to thank you for your constructive guest feedback. Please be assured we take all guest feedback, both positive and negative, on board as it is an integral tool in ensuring we are monitoring and maintaining our goals at all times. Your comments have been shared with the relevant Departmental Managers and will be...

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4 of 5 stars
Mike_Montmorency   15 contributions
UK
Sep 14, 2009 | Trip type: Couples

We stayed at the Copthorne because we were attending a concert at the cricket ground. It was very convenient for that but pricey (we booked late). I wasn't expecting much after the reading the reviews on Trip Advisor so I was pleasantly surprised. The hotel was easy to find and there was ample free parking. We found the place very... more

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Copthorne Hotel Manchester Also Known As

  • Copthorne Hotel Salford
Address: Clippers Quay | Salford Quays, Salford M50 3SN, England
Salford Hotels Copthorne Hotel Manchester
3.0/5.0
113