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Holiday Inn Express Manchester - Salford Quays

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Waterfront Quays | Salford Quays, Salford M50 3XW, England
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Holiday Inn Express Manchester - Salford Quays
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Holiday Inn Express Manchester - Salford Quays
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705 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Manchester - Salford Quays
See the most recent reviews
Top Contributor
57 reviews 57 reviews
14 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 2, 2012

The jolly staff here made up for a bad bed, disappointing shower and noisy air conditioning unit. The staff get five the hotel room zero. Guys behind the reception and bar, very friendly, informal and welcoming. Could be so much better, as getting such great staff is rare. Perhaps you should all decamp to a hotel with a better bath

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Mark T, Guest Relations Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear Katrina R, Thank you for your recent review concerning your stay with us here at the Holiday Inn Express Manchester Salford Quays. I thank you on behalf of the team here at Salford Quays for your warm and very welcoming comments concerning our Guest Services Team and the service that they provided to you during your stay. Please be... More 

Ashton-u-Lyne Lancs
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 30, 2012

Spent one night here after a concert. Room was twin bedded, very small but clean. Had a waterfront view which was nice. Breakfast was "complimentary", Went down to a long queue, tables full of dirty crockery ( supposed to be "self clean" but obviously doesn't happen) Cooked breakfast... if you like black and burned sausages fine, we didn't stay. I... More 

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Mark T, Guest Relations Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear Sue L, Thank you for your recent review concerning your stay with us here at the Holiday Inn Express Manchester Salford Quays. On behalf of the team here at Salford Quays, I am sorry that your breakfast experience was not what you had expected nor was this what I would expect to hear from one of our guests. I... More 

Manchester, United Kingdom
Top Contributor
153 reviews 153 reviews
33 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed October 28, 2012

We stayed in this hotel for two nights when meeting up with some German friends touring the UK. This is our first time staying in an Express hotel. We were plesantly surprised. It was clean, efficiently staffed and we had a great stay. The staff were friendly, helpful and very polite. (Especially the lady who looked after us at breakfast... More 

Was this review helpful? Yes
Mark T, Guest Relations Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear MariaB, Thank you for your recent review concerning your stay with us here at the Holiday Inn Express Manchester Salford Quays. I can see from your review and comments that our team here at Salford Quays, ensured that your stay with us was one that you expected and you enjoyed. On behalf of the Guest Services Team we would... More 

Jenkintown, Pennsylvania
Top Contributor
69 reviews 69 reviews
40 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 22, 2012

This hotel is not excellent. The staff are friendly and polite and helpful. The room are British "quaint" by which I mean strange color schemes and dysfunctional showers. Cleanliness: If you don't look at the carpet (which you never should in hotels) the rooms are clean. Mine was a double for single occupancy so it was large. The bathroom was... More 

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Mark T, Guest Relations Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear 12shoes, Thank you for providing your review concerning your recent stay at the Holiday Inn Express Manchester Salford Quays. Our location on Salford Quays makes us an ideal location for people who enjoy an early morning run around the Quay area, something that I can see from your comments that you enjoyed whilst staying with us. Regarding your experience... More 

Swansea, United Kingdom
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 19, 2012

Stayed here for 1 night in July as a family of 2 adults and 2 children and wished i'd stayed another.The hotel was excellent with all the facilities needed.The location was also excellent with a view of Old Trafford outside your window one side and a view of the Quays and Trams the other side of the Hotel.Very near Trafford... More 

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Mark T, Guest Relations Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear JAMWAL1974. Thank you for your recent comments concerning our Holiday Inn Express Manchester Salford Quays. Our Guest Services Team strives to ensure that every guest has an enjoyable stay and from your comments I can see our team excelled in making you feel welcome and comfortable and I will pass on your comments to all of the Team. May... More 

Accrington, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 17, 2012

I stayed at the hotel for 5 nights from 29 September to 5 October. I was pleasantly surprised when I arrived at 11.30am to find that my room was ready for me. The staff were very polite and friendly.The hotel was very clean and tidy, my room on the 3rd floor was fine. The hotel is very near to the... More 

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Mark T, Guest Relations Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear Val1946, Thank you for your recent comments concerning our Holiday Inn Express Manchester Salford Quays. Our Guest Services Team strives to ensure that every guest has an enjoyable stay and from your comments I can see our team excelled in making you feel welcome and comfortable and I will pass on your comments to all of the Team. I... More 

Barnard Castle, United Kingdom
Top Contributor
52 reviews 52 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 15, 2012

The room was fabulously quiet even when the hotel was full! It is within walking distance of Old Trafford and The Lowery Centre. Fab views on both sides of the hotel - Old Trafford and Salford Keys. Check In was super fast on a busy night and the room was spotless!

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Mark T, Guest Relations Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear LisaMJ51, Thank you for your recent comments concerning our Holiday Inn Express Manchester Salford Quays. Our Guest Services Team strives to ensure that every guest has an enjoyable stay and from your comments I can see our team excelled in making you feel welcome and comfortable and I will pass on your comments to all of the Team. May... More 

Kinsale, Co. Cork
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2012

Our initial contact with the Reception staff was exactly as we hoped for. They were welcoming, very helpful and efficient.On the few later occassions when we had contact with them we found them to be consistently so very good. They were clearly very well trained and enjoyed their work. We rate the Reception Team alone 11 out of 10. They... More 

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Mark T, Guest Relations Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear SailorSam2010, Thank you for your recent comments concerning our Holiday Inn Express Manchester Salford Quays. I am so glad that your welcome was what you expected from our brand of Holiday Inn Express, and more so that on every occasion that you needed to speak to someone at the reception desk the team had knowledge and could answer all... More 

Letterkenny, Ireland
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 12, 2012

Stayed here for two Nights and found the hotel to be a very well run hotel. Rooms are modern and kept very well. Breakfast is very nice and plentifull which is good if you are staying for a match. Views can be very good as well. especially if u are on the side of the hotel facing Old Trafford. Staff... More 

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Mark T, Guest Relations Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear Tully86, Thank you for your recent comments concerning our Holiday Inn Express Manchester Salford Quays. Our Guest Services Team strives to ensure that every guest has an enjoyable stay and from your comments I can see our team excelled in making you feel welcome and comfortable and I will pass on your comments to all of the Team. Our... More 

Top Contributor
53 reviews 53 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 12, 2012

Stayed for two nights for meetings in Manchester. Its like most Holiday inns, generally clean and tidy and the rooms are comfortable. The location is right on the quays, which is a pleasant place to be, although its not overly busy midweek and a little souless. That said its a good location for trams and getting into the city. The... More 

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Mark T, Guest Relations Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear Moscar77, Thank you for your recent comments concerning our Holiday Inn Express Manchester Salford Quays. I am sorry to read that you didn’t enjoy our Express Breakfast and would like to speak to you directly concerning this aspect of your review. We are constantly reviewing our services and products and would value your personal view on this area. I... More 

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