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Holiday Inn Express Manchester - Salford Quays

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Waterfront Quays | Salford Quays, Salford M50 3XW, England
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1 room 1 guest
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Holiday Inn Express Manchester - Salford Quays
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778 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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Leicester, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked in to stay here as we were travelling to watch a Manchester United game at old Trafford. The room was £115 which was slightly more expensive than other places but does come with breakfast and is easy access to a lot of places including some restaurants, old Trafford and the metro. We got to the hotel early (around... More 

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

Came here the 21st of august for two nights. In check in the clerk, a bloke in his early thirties, mumbeling in his chest all the time, advised us to go to another hotel, because my credit card was cancelled 3 times. And why was it canceled? Because that man punched in the amount in MY currency (ISK) when he... More 

Was this review helpful? Yes
DGM_Salford, Front Office Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear Guest, Thank you for leaving your feedback. I’m sorry to hear that there were issues during your stay; I will be looking into these further. We want all of our guests to have an enjoyable stay and I’m sorry that we didn’t deliver on this occasion. I hope you will choose to stay again and give us another chance.... More 

Peterborough, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Stayed last weekend at this hotel to go to the Coronation Street tour and booked last minute. What a lovely surprise, this hotel is being updated but although we weren't in a reconditioned room ( a little shabby) it was one of the cleanest rooms ive ever stayed in. The room included the usual tea and coffee making and had... More 

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London, United Kingdom
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed in this hotel last night (19 August 2015). Even though the staff was nice and polite, and the room itself was clean, I had the worst night stay in this place. When I made a booking, I was fully aware that the night I would be staying was a match-night so the hotel might be busy and loud,... More 

Was this review helpful? Yes
DGM_Salford, Front Office Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear Iampepelepue, Thank you for feedback. I’m terribly sorry to hear that you didn’t have a good night’s sleep. We want all of our guests to have an enjoyable and relaxing stay and I’m sorry that we didn’t deliver on this occasion. I will address the issues you have raised and help prevent this happening again. I hope on your... More 

Northern California
Level Contributor
239 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I spent 6 nights (9 – 15 August) at the Holiday Inn Express Manchester. I typically like to stay at Premier Inn when in the UK as they are inexpensive, fairly uniform across the chain and ubiquitous. On this occasion the Holiday Inn Express was a bit closer to my conference venue (The Lowery) and at about... More 

Was this review helpful? Yes
DGM_Salford, Front Office Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear LostLen, Thank you for your feedback. It’s great to read that you prefer Holiday Inn Express to Premier Inn. As you mentioned our Express Start Breakfast is included in the room rate! I hope we will see you again. Remember to book direct to take advantage of our Lowest Price Promise! Kind Regards, Tom Clarke Deputy General Manager More 

Manchester, United Kingdom
Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 1 week ago

we stayed here as a family for a few nights for my wedding, my partner stayed the night before and we were booked to stay in a room together on the wedding night.my partner spoke to Emma the manager about making sure we used the same room over the two nights so that we didnt have to move bags around... More 

Was this review helpful? Yes 1
DGM_Salford, Front Office Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear Kirsteen F, What a lovely review! Thank you for sharing this. Emma is one of our Guest Service Managers, she thrives on delivering a fantastic guest experience. I can’t wait to show her your comments, she will be delighted! I wish you a happy marriage and I hope we will see you back at the hotel soon. Kind Regards,... More 

Brighton
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is perfectly placed for a great stay in the Manchester area. Salford Quays has so much going on, Media City, IWM North, Lowery Gallery, The Street, Old Trafford, and wonderful locks to sit and ponder.

Was this review helpful? Yes
DGM_Salford, Front Office Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear Badmintonclub, Thank you for sharing your feedback. We are really lucky to be in such a fantastic location, which I’m pleased you took full advantage of! I hope we see you back at the hotel again soon and maybe get that 5th star! Kind Regards, Tom Clarke Deputy General Manager More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

After booking several weeks in advance and requesting double bed and high floor, we were given 2 single beds on 3rd floor, but after calling reception we were given a double room and complimentary bottle of wine as an apology. Perfect location for Old Trafford and Coronation St tour. Rooms clean and free wifi, parking at the door £3 per... More 

Was this review helpful? Yes
DGM_Salford, Front Office Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear Loobyloo2002, Thank you for your 5 star review! I’m pleased that you enjoyed your stay and will return again! I’m sorry that your request wasn’t picked up in advance, however it’s great to hear the Guest Service Team solved the issue to your satisfaction. I look forward to welcoming you back soon. Kind Regards, Tom Clarke Deputy General Manager More 

Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago

The carpet in the room is dirty with stains. We stayed there for two nights. After the first night, we left the room before 11:00 am next day. Our room was not cleaned by clean er at all on the second day. Even the toilet was not cleaned. The bed was not touched. The mugs were still at the same... More 

Was this review helpful? Yes
DGM_Salford, Front Office Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear HedyZhou, Thank you for taking the time to leave your feedback. I’m terribly sorry to hear that your room wasn’t serviced. I will be looking into this to see why this drop in our normal high standards occurred. Our Guest Service Team are available 24 hours a day and will do there absolute best to fix any issues our... More 

Warwick, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The check in was quick and efficient, the manager on duty Darrell I think is his name was informative and polite. We were due to fly the next morning and Darrell offered to get us a early morning breakfast, we declined as we wouldn't want to eat at 4am but this was very much appreciated as this was well before... More 

Was this review helpful? Yes
DGM_Salford, Front Office Manager at Holiday Inn Express Manchester - Salford Quays, responded to this review

Dear Paddington89, Wow! What fantastic feedback. I’m so pleased to hear that we are the best hotel you’ve stayed in! Darrell is one of Guest Service Managers and thrives off delivering a fantastic guest experience. I will pass your comments on, he will be most grateful. I hope you had a great wedding/honeymoon and I hope we will see you... More 

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