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Village Urban Resort Manchester Hyde

Captain Clarke Road | Hyde, Hyde SK14 4QG, England (Formerly De Vere Village Hotel Manchester Hyde)
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Village Urban Resort Manchester Hyde
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Village Urban Resort Manchester Hyde
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349 reviews from our community

Traveler rating
    65
    114
    93
    46
    31
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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    (349)
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    (76)
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UK
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I'm a fan of the village brand, so getting the opportunity to book here was great. I stayed two nights, in two rooms. The first night was absolutely great, second floor, clean, tidy, quiet and just what I expected from a top quality brand. So impressed that I checked for the next night, and chose a late deal for a... More 

Was this review helpful? Yes 1
Sheffield, United Kingdom
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

parked in the (free) carpark and received a warm welcome at reception, pleasant conversation when checking in that felt more than just someone going through the motions. I booked a family room and my only gripe is that it was a long way from reception, it was however a very nice room, spacious and well decorated. The starbucks was a... More 

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Sean B, Manager at Village Urban Resort Manchester Hyde, responded to this review

Dear Guest, Thank you for your feedback, looks like you had a great stay with us and hopefully you will return and use our spa facilities to, keep an eye out on the website for our spa breaks and deals. If you stay in the same room next time our staff are always on hand to help you with your... More 

Dubai
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff all friendly and attentive. Rooms, however, were very tired and beds could have been more comfortable (felt as if sleeping in a hospital bed owing to type of mattress liner used). Bathroom was tiny but functional. My main issue was noise that comes clearly through the floor (i was on first floor) from social areas below. Kept awake until... More 

Was this review helpful? Yes 1
Sean B, Manager at Village Urban Resort Manchester Hyde, responded to this review

Dear Guest, I am sorry you did not enjoy your stay 100%. I am glad the staff made you feel welcome and looked after you. Some of our bedrooms are on a maintenance plan for some TLC, this is something that is ongoing and we are trying to work through. I do hope you will be back with us in... More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

Just to clarify I haven't marked the rooms, location and overall because we didn't stay over so that would be unfair, we booked a spa treatment offer - £80 for two people for two 25minute treatments and afternoon tea. The spa was lovely and the staff were lovely as well, really relaxing and calm experience in the spa. The afternoon... More 

Was this review helpful? Yes
Sean B, Manager at Village Urban Resort Manchester Hyde, responded to this review

Dear Guest, I am very sorry for the issues experienced while visiting our hotel, i am pleased to read you did enjoy the spa experience, i am sorry that our busy pub disturbed your afternoon tea. Please note all feedback is taken seriously and is passed on and actioned where appropriate. I am aware that the issues you describe were... More 

Hyde, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I have been here about 4 times and had food in the bar for convenience with my family, the drinks are a little over priced and we have sent food back twice. How ever the bar staff are really nice and friendly and I would go back for drinks! The facilities are great and it is a clean place xx

Was this review helpful? Yes
Sean B, Manager at Village Urban Resort Manchester Hyde, responded to this review

Dear Guest, Thank you for your feedback. I am sorry that you you had some problems with your food on this particular visit. I can see you enjoy the pub so do hope we will be welcoming you back in the near future. Kind Regards Emma Raybould More 

Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Four of us stayed over on a Saturday for a spa break, and couldn't believe the value for money! Check in was smooth staff very friendly, treatment rooms clean and inviting - back massage and facial spot on and an ideal place to unwind. Pool areas clean and well maintained, Areas going to rooms need attention, all a bit tired... More 

Was this review helpful? Yes
Sean B, Manager at Village Urban Resort Manchester Hyde, responded to this review

Dear Guest, Great to read you enjoyed your spa break so much, i have passed your feedback on (especially to Freya who was delighted you mentioned her on trip advisor) Look out for our spa deals on the website and we hope to welcome you and your party to the hotel again soon. Kind Regards Emma Raybould More 

Belfast, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I suppose you get what you pay for but this hotel could do so much better. I have no problems with the staff. Reception staff were all very polite and dealt with our issues efficiently and quickly. Restaurant staff were also very good. A big shame therefore that the hotel itself does not match. Our first room on the second... More 

Was this review helpful? Yes
Sean B, Manager at Village Urban Resort Manchester Hyde, responded to this review

Dear Guest, Thank you for your review, i am sorry that your stay wasn't up to satisfaction. Our hotel does have a maintenance plan in place for some TLC in some of our bedrooms i am sorry this affected your visit. I am pleased to read our staff dealt with your complaint accordingly on departure. We do hope you will... More 

Glasgow, United Kingdom
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Poor hotel with poor service. Stood waiting on the receptionist for what appeared to be 5 minutes while she checked paperwork - straight away you know that there will be little guest experience in the hotel. Rooms old and need updated and deep cleaned.Dust all over the lamps beside the beds. Not impressed one bit. Food menu was extensive and... More 

Was this review helpful? Yes
Sean B, General Manager at Village Urban Resort Manchester Hyde, responded to this review

Dear Guest, I am sorry you didn't enjoy your experience in full at the Village Hyde, we pride ourselves on high customer service levels, i have passed your comments on to our reception manager. I have also passed your comments regarding the cleanliness of the room over to the housekeeping manager i am sorry about this. I do hope you... More 

CHARLOTTE NC
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at the Village for 2 nights. Nice facilities, good food, excellent service but really needs renovation. It's an old hotel and now it really shows. My bed had bad stains around the base, although it looked as if the mattress had been replaced. The bathroom was grubby and the carpets sticky ( I went out and bought cheap slippers)... More 

Was this review helpful? Yes 1
Sean B, General Manager at Village Urban Resort Manchester Hyde, responded to this review

Dear Charlotte, Im sorry you were not entirely happy with your stay at the Village Hyde, i have passed your comments on to the relevant staff. Our hotel is under a maintenance plan at the moment and updates are in that plan. Please contact my PA emily.ohara@village-hotels.com and we will ensure you are looked after. Kind Regards Emma Raybould More 

Worcester, United Kingdom
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Standards here appear to have slipped since my last visit 10 months back. The corridor leading to my room needing hoovering and the room itself was far from pristine, with a grubby desk and chair in particular; the carpet has seen better days. At breakfast a lot of the crockery had not been cleaned properly and there was a dead... More 

Was this review helpful? Yes 1
Sean B, General Manager at Village Urban Resort Manchester Hyde, responded to this review

Dear Guest, I am very sorry you didnt enjoy your experience at the Village hotel Hyde, i can assure you this isnt to our normal high standards and your comments have been took on board and passed on to the relevant staff. I do hope this wont prevent you from visiting us again in the near future for a hopefully... More 

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