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Cowley Manor

Certificate of Excellence
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Cowley | Near Cheltenham, Cowley GL53 9NL, England
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638 Reviews from our TripAdvisor Community

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Traveler rating
    351
    146
    80
    40
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (638)
  • Mar-May only
    (153)
  • Jun-Aug only
    (204)
  • Sep-Nov only
    (149)
  • Dec-Feb only
    (132)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

We have just stayed at Cowley Manor for the first time. We had a wonderful time from the moment we arrived to when we left. All of the staff were very friendly and helpful. The spa was lovely and we chilled out there in the afternoon. I had a relaxing facial which I really enjoyed. Our room was set out... More 

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My partner had booked for us to stay for one night as a (very!) late Christmas celebration. We arrived early afternoon and were greeted warmly at reception before being shown to our room in the stable block. The room was nice but just lacked... Something. There were scuff marks on walls, it was very cold due to being at the... More 

Was this review helpful? Yes 2
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

If you don't fancy sitting in the formal Resturant to eat, the food choice has been reduced from a once varied and interesting lounge/bar/terrace menu to a very poor and range of sandwiches. Having arrived with friends to enjoy lunch in the lounge (we know the hotel well), and expecting to be able to choose from the regular, and much... More 

Was this review helpful? Yes 2
Cheltenham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

We went for a celebration meal, a big occasion. We went in, no one said hello, no one offered us drinks. Eventually found the bar and ordered them. We told them that we were eating. But no-one came to take us to our table. So again we found the restaurant, and they very casually said right come through and we... More 

Was this review helpful? Yes 6
Cheltenham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Cowley Manor is one of our favourite places to visit and close to home so we've celebrated important occasions here. Last night we were booked in for dinner to celebrate our wedding anniversary. We sat in the lounge but no one offered us Dinner Menus or a Drinks Menu. After obtaining drinks from the bar we were still not offered... More 

Was this review helpful? Yes 5
Cirencester
Level Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our 4th visit to Cowley Manor and the previous 3 were pretty much perfect, but unfortunately their reputation is being bruised by chaotic service and dirty crockery being left in public rooms. They have also gone from accommodating families with small children to 'tolerating' them. Cowley is set in lovely grounds and can be quite magnificent, but when... More 

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GM_CowleyManor, Manager at Cowley Manor, responded to this review

Dear SteveMorton2013, Thank you for your review and your repeat custom. We're pleased to hear that you enjoyed the food, and as ever, the grounds. We are of course sorry to hear that service was a disappointment and would like to sincerely apologise for this. With many new team members on side, along with a new Restaurant Manager, we're absolutely... More 

Bath, UK
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

We went to Cowley Manor with great expectations and on arrival were very pleased....the rooms looked nice, especially my sons but as we settled in the veneer started to crack. The shower in our room was a box with no ventilation and a wood floor so it smelt, luckily the shower gel was really nice so that soon masked the... More 

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GM_CowleyManor, Manager at Cowley Manor, responded to this review

Dear DeborahBath_UK, Thank you for your review. We're very sorry to hear about the experience you had at Cowley. We are busily under way with refurbishments throughout the hotel, including an uplift to the showers, where this has not already been done. The time you and your family had to wait for your meal is unacceptable and we apologise for... More 

Wales
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visit yearly and love the place but did notice a few differences as noted in reviews below. It's summer hols so it was busy and we got a late deal. Quite a lot of kiddies and therefore noise, but can't be helped I guess. I was sad that lunch had changed. We arrived for a cosy sofa lunch as... More 

Was this review helpful? Yes
GM_CowleyManor, Manager at Cowley Manor, responded to this review

Dear Lisegirl, Thank you for your review and honest feedback. Whilst we're always glad to have you back with us, we're saddened to hear that your last visit wasn't quite up to standard. We've taken all of your comments on board regarding food, drink and making the most of our lovely grounds. We do hope to have the chance to... More 

Gloucester, United Kingdom
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Visited here with a view to having lunch after hearing a good degree of hype about the place locally. We know the area fairly well, but the place was hard to find with no signage nearby to indicate its location; when we found our way to reception and asked whether we were in the right place the young girl just... More 

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GM_CowleyManor, Manager at Cowley Manor, responded to this review

Dear carroll b, We're sorry to hear that the experience you had at Cowley didn't live up to your expectations and what you had heard about us. Whilst the bold design isn't for everyone, we do find that many guests enjoy the playful contemporary touches and modern take on our more traditional facade. We do apologise for the slow service... More 

Wiltshire
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I visited the C Side Spa with a couple of friends on a girls' day out which was supposed to be a treat after a busy time at work. I was disappointed with the facilities, compared to other spas I have visited. The C Side just consists of 2 swimming pools, a sauna and steam room. The indoor swimming pool... More 

Was this review helpful? Yes
GM_CowleyManor, Manager at Cowley Manor, responded to this review

Dear goreblimey, We're sorry to hear that you didn't enjoy your visit to C-Side Spa and also apologise for the slow service that you experienced. We're always looking for ways to uplift the guest experience and improve and will take all of your comments on board. More 

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