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Crowne Plaza Resort Colchester Five Lakes

4.0 of 5 Colchester Road, Tolleshunt Knights CM9 8HX, England
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Crowne Plaza Resort Colchester Five Lakes
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Crowne Plaza Resort Colchester Five Lakes
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755 reviews from our community

Traveler rating
    210
    223
    150
    104
    68
See reviews for
84
216
11
102
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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  • French first
  • Italian first
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Wantage
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Having stayed in many hotels all over the world including the Waldorf in NYC, Chateaux Frontenac in Quebec and frequent visits to The Savoy I can honestly say I was completely shocked at how high the standard of rooms were for the price. I was visiting Essex with my daughter to spend the day in a recording studio and decided... More

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London
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Five Lakes for one night on a late offer which included breakfast and buffer dinner for two people for only £91. The buffet was a help yourself arrangement and the theme that night was French cuisine, which included starter, main course and sweet, with options including French Onion soup, mussels in a wine and cream sauce,... More

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Louth, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Had this trip booked for a year as we visited for a few days after our wedding last year. Loved it that much we decided to return for our anniversary! No effort made to help celebrate (even though I rang 3 times prior to our arrival)and staff not helpful !! We got put in an "accessible room" to which I... More

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Travelers are raving about these Tolleshunt Knights hotels

Top Contributor
52 reviews 52 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A lovely place to come for a day to escape. The inside was very nice, especially the reception area. We enjoyed lunch and a back massage each. Used the swimming pool and relaxation room. All staff very polite and friendly. Would love to go back for a night's stay. Parking was good and outside grounds very picturesk.

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IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for your feedback following your visit to Crowne Plaza Resort Colchester – Five Lakes to enjoy a Spa Day and I am pleased that you found your experience enjoyable and relaxing. Your positive comments about our staff are also appreciated. Hopefully, you may have an occasion to return one day soon and take advantage of an overnight visit... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

This has got to be the worst so called "spa experience" I have ever had the misfortune to book and visit. Was a very big disappoitment for me and two friends. All in all there is a treatment room (treatment ok but very rushed, no availability to book extra), a strange large room with a few double bed in it... More

Was this review helpful? Yes 1
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for reviewing your recent visit to Crowne Plaza Resort Colchester – Five Lakes and your feedback is noted. Due to the Spa’s popularity, we always advise our guests to book in advance which you did however, I am sorry that there was no further availability for additional treatments. The hotel is not advertised as a spa exclusive resort... More

Colchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Myself, Mum and sister booked a spa package here (Midweek break). We were very pleased with the service provided throughout. All the staff we came across were very helpful and pleasant. The hotel itself was very, very nice and the room was comfortable and spacious, and had a lovely big bath (which many hotels dont) The spa package said a... More

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IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

May I first of all thank you for choosing Crowne Plaza Resort Colchester – Five Lakes as your hotel destination. Your review is a pleasure to read and I thank you for taking the time to share your thoughts on Trip Advisor. Furthermore, I am glad to read that your interaction with our team members was a positive experience for... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

i never write reviews but i do read them but my recent stay at this hotel deserves a review. I had booked this hotel a month in advance and could not wait i wished id booked into the local b&b. Hotel rooms were nice as was the hotel but the staff were something else!! On booking in we asked for... More

Was this review helpful? Yes 2
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for your feedback following your visit to Crowne Plaza Resort Colchester – Five Lakes and I note that we did not meet your expectations on this occasion. I am sorry if you felt our reception associate was not helpful in offering adjacent rooms; as accommodation is generally assigned prior to guest’s arrival and had it been at all... More

St. Albans, United Kingdom
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This is actually a nice hotel. It's location is pleasant. My room was comfortable and well maintained, and staff were uniformly pleasant and welcoming. Service in the bar in the evening and at breakfast in the morning was friendly and efficient. On the Saturday evening I stayed however, it felt like hen party heaven, with all the public areas very... More

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IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Your review is most appreciated and I am delighted that your accommodation, staff interaction, service in the bar was friendly and efficient. Crowne Plaza Resort Colchester – Five Lakes is a large hotel complex offering many facilities to a wide and varied clientele mix and particularly at weekends; the hotel is often at full occupancy with guests enjoying the amenities... More

Northampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Hmmmm! Where do I start. The hotel itself is very impressive looking and modern. However, when we actually checked into the room itself, we were seriously underwhelmed. Huge LCD TV apart, it was no different to a room at a Premier Inn (and probably not as comfortable). The intention of staying at the Crowne Plaza was to enjoy the additional... More

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IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

It is appreciated that you have taken the time to review your visit to Crowne Plaza Resort Colchester – Five Lakes , although somewhat disappointing to read your review; as the hotel always receives such positive comments about its well appointed rooms and the comfort of the beds. I am sorry that your experience did not meet your expectations. With... More

suffolk
Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed on a business trip by myself in this hotel in September. From the moment our chauffeur dropped me off the reception people took care of everything and even moved me to a room overlooking the golf course with a little balcony so I could enjoy the view from the bedroom. The hotel has 2 golf courses with lakes. My... More

Was this review helpful? Yes 2
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you very much indeed for taking the time to share your feedback on Trip Advisor, following your recent business trip to Crowne Plaza Resort Colchester – Five Lakes. It is always rewarding to read that our valued guests have had the experience they were expecting and from your review, I do believe we exceeded your expectations. We do hope... More

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Additional Information about Crowne Plaza Resort Colchester Five Lakes

Address: Colchester Road, Tolleshunt Knights CM9 8HX, England
Phone Number:
Location: United Kingdom > England > Essex > Tolleshunt Knights
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Resort Colchester Five Lakes 4*
Number of rooms: 194
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Also Known As:
Crowne Plaza Resort Colchester 5 Lakes
Crowne Plaza Resort Colchester Five Lakes Hotel Tolleshunt Knights
Five Lakes Hotel Country
Five Lakes Resort Country
Five Lakes Hotel Essex

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