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Crowne Plaza Resort Colchester Five Lakes

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Colchester Road, Tolleshunt Knights CM9 8HX, England
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Crowne Plaza Resort Colchester Five Lakes
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Crowne Plaza Resort Colchester Five Lakes
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857 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
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Crawley, England
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed here for a night with a group of friends. We booked a double room with Golf for the men 18 holes and a Spa Treatment for the ladies. It was in March and the weather was not great but the hotel was very busy. The hotel bar was nice with a relaxed atmosphere and the... More 

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IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for taking the time to post a review on Trip Advisor following your visit to Crowne Plaza Resort Colchester – Five Lakes. I am pleased to read about your positive experiences whilst with us and take on board your comments regarding your dining and spa experiences and will forward your feedback to our managers. I am glad to... More 

Ipswich, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel one night and went to the Brasserie in the morning for my breakfast where I was served by a lady called Alice. She was excellent at her work and provided brilliant service. She was helpful and I would like her to do well for the future!! I wish there were more people like her that... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for choosing Crowne Plaza Resort Colchester – Five Lakes as your hotel destination and I appreciate your most generous five star award. I am so pleased to read that Alice impressed you with her attentive service and helpfulness at breakfast recently and this is the level of service that all our guests can expect. Alice will be extremely... More 

Essex, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My lovely husband booked a surprise deluxe overnight stay for myself and my friend to celebrate my upcoming 40th Birthday. We arrived Friday 28th March and knew we were early to check in so were over the moon when the reception announced that we could in fact get into our room early. When we got to our room it was... More 

Was this review helpful? Yes 2
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for visiting Crowne Plaza Resort Colchester – Five Lakes. I am glad to read that overall your visit was an enjoyable one for you both. Meanwhile, I shall be discussing some of the challenges you have alluded to within your posting with my departmental managers and please accept my apologies if there were some occasions during your visit... More 

Contributor
15 reviews 15 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Another brilliant stay at a Crowne Plaza Hotel. This time tucked away in the Essex countryside with everything you would expect but with added bonuses. Such as the luxurious spa/swim country club with the full range of courses. A brilliant links golf course. The rooms are tastefully furnished and the restaurants serving good food with an excellent service. Certainly a... More 

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IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

I was extremely proud to read that you enjoyed your visit to Crowne Plaza Resort Colchester – Five Lakes and I will be sharing your positive review with my team. We appreciate the importance of customer feedback as this gives us a clear indication of the guest experience. I do hope that you have an opportunity to return to Crowne... More 

Chichester, United Kingdom
Top Contributor
77 reviews 77 reviews
53 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Another great stay in this hotel Staff great Room great 223 Food great Hotel atmosphere a real leasure pleasure Gym and spa fantastic You really have to look for something to moan at in this hotel , it's the best Only moan Links course is a cow field and not a golf course .

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for taking the time to comment on your recent visit to Crowne Plaza Resort Colchester – Five Lakes. I am delighted to read that you are a frequent visitor to the hotel and continue to enjoy the experience. I will share your comment with my Course Manager although I have not received any other adverse comment regarding the... More 

Essex, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here numerous times as a family (our young daughter) and as a couple. and can not fault it at all. when we came as a couple, we stayed in a suite with a balcony. it was lovely but i thought maybe a little expensive at £378 for just 1 night with just breakfast included. never the less we had... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for posting your comments on Trip Advisor and also thank you for continuing to visit Crowne Plaza Resort Colchester – Five Lakes, we greatly appreciate your patronage. Having noted the date of your visit as being October 2014, without a name, we are unable to look into the rate you have mentioned. However, I am very delighted that... More 

London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Myself and my fiancee visited the crowne plaza spa on wed 11th march to celebrate my 30th birthday, we both both looking forward to being pampered and relaxed but were extremely dissappointed. We had the deluxe package so we booked ourselves in for the full body massage at 1.00 not at the time being told that lunch ended at 2.30... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for sharing your feedback on Trip Advisor, following your visit to Crowne Plaza Resort Colchester – Five Lakes. As you have stated herein, we have already corresponded with you directly but once again, thank you very much for your comments. We are sorry that we did not meet your expectations on this occasion. Kind regards More 

Travelers are raving about these Tolleshunt Knights hotels

1 review
3 of 5 stars Reviewed 1 week ago via mobile

We were looking for a last minute spa break so booked five lakes. Checking in was Clumsy and the staff were too busy to make eye contact or waste time with pleasantries. Our room was lovely. Huge bed and large bathroom. I'd recommend taking your own toiletries as those provided were inadequate. The spa... the swimming pool was rammed and... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for choosing Crowne Plaza Resort Colchester – Five Lakes as your local hotel destination I am glad to see some of elements of your stay were good. I will discuss the challenges you raised with our departmental managers to resolve any issues where we can. As you experienced this is a very busy resort hotel and I am... More 

Hornchurch, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with my partner for an overnight spa break, and had a lovely time. We was a bit apprehensive about staying here after reading the reviews on tripadvisor and even considered choosing somewhere else, but I'm glad we stuck with our guns. When we first got there, had to wait about 5 or 10 minutes for the room... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

I am most grateful to read that despite some negative comments on the Trip Advisor forum, you decided to go ahead and book your Spa Break at Crowne Plaza Resort Colchester – Five Lakes and I am delighted that we did not disappoint you. I shall be sharing your feedback with all departmental managers, who too will be happy to... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

I spent a weekend away with my family middle of March 2015. When I booked the room through ihg.com, it clearly stated for the double bed room, it cost £99 per night (without breakfast) for a maximum number of 4 guests per room. I called their customer service to clarify this and they said I can only have a maximum... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for your feedback following your visit to Crowne Plaza Resort Colchester – Five Lakes and I am sorry if there was some confusion caused. We will take this up with our Central Reservations. I do hope that despite this issue, you did enjoy your visit to Crowne Plaza Resort Colchester – Five Lakes and hopefully we can look... More 

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