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Crowne Plaza Resort Colchester Five Lakes

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Colchester Road, Tolleshunt Knights CM9 8HX, England
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Crowne Plaza Resort Colchester Five Lakes
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916 Reviews from our TripAdvisor Community

Traveler rating
    274
    264
    181
    119
    78
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
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Ipswich, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

So close to being a perfect weekend. Me and a friend came for a golfing weekend. On arrival we were pleasantly surprised , nice lobby and hotel, we were staying in a nice little room just off the main building called the ‘villas’ I think. First round of golf was brilliant ( Id like to point out that both courses... More 

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Richmond-upon-Thames, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

overall a good stay went there for a family wedding wedding was very good other bits not so much Joe Smith in the Brasserie was an exceptional waiter, very efficient and had a wonderful way with him. He made a lot of friends that evening.

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have enjoyed the spa here many times. The staff are ever so helpful and courteous. I stayed her with my Mother and child for a couple days of fun and relaxation away from home. The restaurant served some excellent food & the service was spot on. I will be returning soon with my husband. Thank you

Was this review helpful? Yes 2
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for your complimentary review of your recent visit to Crowne Plaza Resort Colchester – Five Lakes. I am proud to read that your found my staff to be attentive, professional and considerate and later your dining experience to meet and possibly exceed your expectations. I am very happy to read that you will be returning in the future... More 

Northallerton, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First time we have stayed at a hotel in this chain and on this evidence it will not be our first choice in the future. Start with the good. Nice reception area, large room. By far the best thing was the Restaurant which did an excellent hot buffet at a reasonable cost, the Curry Buffet night was better than many... More 

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IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for taking the time to review your recent visit to Crowne Plaza Resort Colchester – Five Lakes. It is clear to me that amongst some of the negatives you have highlighted, there are also positives. Our Food & Beverage Manager along with our Head Chef will be delighted to know that your dining experience was hugely enjoyable and... More 

Birmingham, United Kingdom
1 review
1 of 5 stars Reviewed 5 days ago NEW

Where do I begin, we were so looking forward to the Crowne plaza experience and were sorely disappointed. The main issue is severe and clear lack of communication between managers and their staff. They simply could not cope with the service required. The hotel was incredibly busy and the staff could simply not keep up. 1 toaster to serve over... More 

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IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

May I first of all thank you for choosing Crowne Plaza Resort Colchester – Five Lakes although it is most disappointing to read your review. May I assure you that your experience is not at all reflective of the thousands of guests who visit the Resort and do have a most enjoyable stay. I am very sorry that we did... More 

Travelers are raving about these Tolleshunt Knights hotels

5 of 5 stars
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London, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Visited for a 50th birthday spa weekend and the experience was amazing! As we couldn't check in till 3 which I would say is a bit annoying, we went for our spa treatments and made full use of the pool/sauna/steam, the spa staff were friendly and helpful and made you feel comfortable. The spa was very clean with clean showers,... More 

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IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for your sharing your feedback with the Trip Advisor community following your visit to Crowne Plaza Resort Colchester – Five Lakes. I am glad you had the opportunity to use and enjoy the spa before you checked into your room although I am sorry that you were disappointed with our check in time, but I can confirm that... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Very good 😊 hotel 🏨 for relaxing and for family Beautiful countryside Hotel staff very friendly good food 🍴 we enjoyed our stay everything 100%.Five Stars..👌 .......................................

Was this review helpful? Yes 1
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

It is most appreciated that you have taken the time to post a review on Trip Advisor following your visit to Crowne Plaza Resort Colchester – Five Lakes and I am delighted to read that your visit was relaxing and enjoyable for your family. The hotel is set in beautiful countryside and this can only add to the guest experience... More 

Colchester, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

I booked this spa break for my boyfriends birthday as a surprise and apart from wishing we had longer there I think he was very happy with his surprise. The deal included a full body massage each, lunch, 3 course dinner, breakfast and an overnight stay. The reception staff were very helpful and smart, you definitely felt like you were... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for choosing Crowne Plaza Resort Colchester – Five Lakes as your preferred destination for a spa break and taking the opportunity to share your feedback on Trip Advisor and I appreciate very much indeed your positive comments regarding our helpful team members. it is clear to me that overall your visit was an enjoyable one for you both... More 

Ipswich, United Kingdom
Top Contributor
179 reviews 179 reviews
25 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked here last minute as was in the area. The reception team were excellent and helped us book a table in the Grill resturant. The room was good and we asked for a quiet room and we're got a room in the village just outside the main building. Very high standard of finish. The grill food was great, service a... More 

Was this review helpful? Yes 1
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for taking the time to share your comments on Trip Advisor, following your recent visit to Crowne Plaza Resort Colchester – Five Lakes. I am delighted that overall your visit was a most enjoyable one. My reception team will be pleased to know that they are appreciated and thank you for mentioning them herein. Our Village accommodation is... More 

essex
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing weekend Golf Course in better condition than usual they must have some new Green-keepers, the bunkers were first rate. Hotel lovely and surrounding area is worth exploring. Looking forward to booking our next trip, hope they still have the same quality bunkers...

Was this review helpful? Yes 2
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

I am delighted to read that you had an amazing weekend at Crowne Plaza Resort Colchester – Five Lakes and thoroughly enjoyed the golf whilst here. My Course Manager and his dedicated, hard-working team will be pleased to read your positive comments – such feedback makes it all worthwhile. There is so much to do and see in this part... More 

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