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Crowne Plaza Resort Colchester Five Lakes

4.0 of 5 Colchester Road, Tolleshunt Knights CM9 8HX, England
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Crowne Plaza Resort Colchester Five Lakes
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Crowne Plaza Resort Colchester Five Lakes
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795 reviews from our community

Traveler rating
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    107
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Although we did not book the Christmas package we had an excellent time at the five Lakes hotel in Colchester That staff were very friendly obliging and efficient The rooms were excellent with very clean comfortable beds. There were mixed reviews about the food ,some of us thought the breakfast was excellent some of us thought buffet in the evening... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Having read some awful reviews I was delighted to be upgraded to a lovely room overlooking the golf course. The staff were very attentive and friendly. Food good though same desserts both nights. Enjoyed my staff and special thanks to Nicola in reservations.

Was this review helpful? Yes
Colchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I booked a spa get away with my boyfriend. On arrival we were asked if we would like to upgrade for £35. We were unsure what to do as was early, so my boyfriend showed me around the place. On return to reception a different lady dealt with us. We decided to upgrade. The lady was very off with us,... More 

Was this review helpful? Yes 1
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for choosing Crowne Plaza Resort Colchester – Five Lakes as your hotel destination. Please accept my apologies that there was some inconvenience when you checked-in. Pre-authorisation of credit cards is a procedure used by hotels throughout the UK and internationally, and this serves the purpose for the convenience of the guest to charge their room rather than carrying... More 

London, United Kingdom
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

we stayed this weekend with a view to using the golf and spa. The courses were quite sodden so we did not play but enjoyed a couple of spa treatments. Our room 117 stank like bad drains on Friday which was not pleasant but we saw the waste lorry emptying the septic tanks Saturday which seemed to improve the smell... More 

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IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for taking the time to post your feedback on Trip Advisor following your recent visit to Crowne Plaza Resort Colchester – Five Lakes. I am sorry to read of your experience and thank you for highlighting those areas where you believe we can improve. Certainly going forward, we shall take into consideration the comments you have made. The... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived yesterday 8th December no sign of any snow. First impressions were not good the hotel building is huge and looks like a school/college, not really any archaeological beauty in the building.The reception area reminds me of the big european type hotels i.e. no character just clinical, but any way we arrived 2 hrs early and was given our rooms... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

It is most appreciated that you have taken the opportunity to review your recent visit to Crowne Plaza Resort Colchester – Five Lakes and have shared your observations with the Trip Advisor community. At Crowne Plaza Resort Colchester - Five Lakes we continue to receive fantastic reviews from our visiting guests and therefore, it is disappointing to read some of... More 

Basildon, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Really liked this hotel. The grounds were beautiful especially covered in snow. The food was really good, lots of choice and the alcoholic drinks were quite strong! The room was cosy, heated floors and heated bath, and the bed was the most comfortable Bert bed we have ever slept in. The spa was really lovely, friendly staff, it was my... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you so much for posting your review albeit over a year ago ! I am delighted that at the time you have a most wonderful experience and found all aspects of your visit to be enjoyable. Our Spa team will be delighted to read that your very first experience back then was a memorable one for you. It is... More 

canvey island
Top Contributor
59 reviews 59 reviews
31 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 2 weeks ago

came here with a group of friends, the room was excellent stayed in the village room 402, lovely size very clean and comfortable, food not quiet a 4star, my soup didnt get served to me, i had to ask for it, floor on dance floor was wet where people were dancing on floor with glasses in hands and bottles, ladies... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for commenting on your recent visit to Crowne Plaza Resort Colchester – Five Lakes when you attended an Xmas Party Night. Firstly, I am very pleased that you were happy with your accommodation in the Village and found it to be clean and comfortable. It was concerning to read of those party-goers on the dance floor with drinks... More 

Contributor
20 reviews 20 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked here for our work Christmas party night as been to other places in the area and we fancied somewhere different. Cannot comment on hotel rooms or spa facilities as we just used the venue for our party. Firstly when we arrived we stood in reception for a while and then had to ask a member of staff where to... More 

Was this review helpful? Yes 2
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

Thank you for reviewing your recent visit to Crowne Plaza Resort Colchester – Five Lakes. We appreciate the candid feedback you have supplied and we regret that we did not entirely meet your expectations on this occasion. Your experience and valuable comments will be shared and discussed with my managers so that going forward; we take on board the critique... More 

Travelers are raving about these Tolleshunt Knights hotels

1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed on 5th dec with my daughter for her birthday . Check in was 3pm but our room was ready at 12 . Lunch was excellent . Service couldn't be faulted . Used facilitys before have 2 treatments which were very relax ing and staff again were brilliant . Dinner was lovely and lots of it . Our room was... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

It is wonderful to read that you enjoyed your visit at Crowne Plaza Resort Colchester – Five Lakes and had the opportunity to use the variety of facilities available at the hotel, as well as having an enjoyable dining experience at the hotel. Thank you for sharing your feedback on Trip Advisor and I do hope that we can look... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for one night to celebrate a very special occasion (got married at this venue 10yrs ago) and can honestly say the hotel has improved over time. You can tell the bits that are original versus the bits that have been invested in. The important bits you want to know about.... Staff... Two words......Simply superb. Can't get over just how... More 

Was this review helpful? Yes
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review

How wonderful that you decided to return to Crowne Plaza Resort Colchester – Five Lakes, having married here some ten years earlier. Each and every team member’s objective is ensure that all our valued guests have the best possible experience and their stay is as memorable and as unique as possible – and I believe we achieved this. Team members... More 

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Additional Information about Crowne Plaza Resort Colchester Five Lakes

Address: Colchester Road, Tolleshunt Knights CM9 8HX, England
Phone Number:
Location: United Kingdom > England > Essex > Tolleshunt Knights
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Resort Colchester Five Lakes 4*
Number of rooms: 194
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Also Known As:
Crowne Plaza Resort Colchester Five Lakes Hotel Tolleshunt Knights
Crowne Plaza Resort Colchester 5 Lakes
Five Lakes Hotel Country
Five Lakes Resort Country
Five Lakes Hotel Essex

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