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Holiday Inn Southend

Certificate of Excellence
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77 Eastwoodbury Crescent, Southend-on-Sea SS2 6XG, England
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Holiday Inn Southend
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Holiday Inn Southend
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410 reviews from our community

Traveler rating
    185
    135
    52
    23
    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
57 reviews 57 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was lovely, the food was good and not over priced and the bar and restaurant had a great view. I booked this for a last minute night away as we have family staying with us, and a bit of relaxation was in order, the place is nice, and clean, not sure it is worth the room rate though.

Was this review helpful? Yes
StevenJBrazil, General Manager at Holiday Inn Southend, responded to this review

Thank you for leaving a review about your recent stay. We are delighted you found the room lovely and the food good. We look forward to welcoming you again in the future. Regards Steve More 

Wishaw, United Kingdom
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights as we were checking out the venue for our BB camp in nearby Hockley/Hawkley. After a 7 and a half hour drive from Scotland couldn't have been more impressed by the staff or the quality of the hotel. Very impressive bar/restaurant overlooking the airport runway. We got a cracking price on booking.com including our breakfast.... More 

Was this review helpful? Yes 1
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review

Dear Gregor M, Thank you for a stunning 5 star review and I am delighted to know that you fell in love with our hotel, rooftop restaurant & bar and staff. Our 1935 restaurant is the first rooftop restaurant in Holiday inn chain and as well as in Essex and our breakfast is indeed excellent with wide variations to choose... More 

Norwich, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had booked a double room with sofa bed for myself, wife daughter and our dog. I had specifically phoned to book to make sure we got the right thing, and I got a confirmation. On arrival at the hotel I was told that we were booked in a different room, with no room for a sofabed! Fortunately the very... More 

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StevenJBrazil, General Manager at Holiday Inn Southend, responded to this review

Thank you for writing a review about your recent stay. I am sorry that your reservation was not in order but delighted to learn the team managed to resolve this and you had a great stay after this and appreciate your recommendation. We look forward to welcoming you again. Regards Steve More 

Arzier, Switzerland
Contributor
18 reviews 18 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is a very short walk from Southend Airport and the attached railway station with a regular service to London Liverpool Street. As we were there to attend a friends funeral it was not a particularly happy occasion to visit but the hotel was more than adequate and the service was friendly. Good breakfast and comfortable rooms.

Was this review helpful? Yes
StevenJBrazil, General Manager at Holiday Inn Southend, responded to this review

Thank you for leaving a review about your recent stay. I'm sorry to learn of the purpose of your stay and your loss. I am pleased you found the hotel friendly, comfortable and had a good breakfast. We hope to welcome you again in the future. Regards Steve More 

Dudley, United Kingdom
Contributor
13 reviews 13 reviews
4 of 5 stars Reviewed 2 weeks ago

We Stopped here for one night so we could be near the sea. The hotel was next to the airport but we did not hear an aeroplane once. The room was beautiful. We had an executive double room with a great bathroom (no shower curtains in sight!) The only downside... the hotel was next to a McDonalds, resulting in boy... More 

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StevenJBrazil, Manager at Holiday Inn Southend, responded to this review

Dear Kat1623, Following your recent stay here at Holiday Inn Southend, I would like to thank you for having taken the time to post your comments. It is our philosophy to ensure that we provide our guests with the highest product and service at all times. I am delighted to know that you enjoyed your room and facilities. I am... More 

London, United Kingdom
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've not stayed at a Holiday Inn before so wasn't sure what to expect. Ok it's a chain hotel but it's comfortable, well presented, clean and the staff were incredibly friendly and helpful. We had lunch and dinner there and it was a reasonable price and very nice.

Was this review helpful? Yes
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review

Dear SoniaG, Thank you for taking the time to post your 5 star comment here on Trip Advisor, it was a pleasure reading your review. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. kind regards Rohit Singh More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Booked a hotel room for my best friends wedding night. Had been in contact with the reservation agent Dan Cooper who was extremely helpful and prompt replying back to my enquiries. Staff even helped provide confetti so we could decorate the room for the bride and groom :) and my friends loved it! X

Was this review helpful? Yes
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review

Dear Amanda D, Thank you very much for taking the time to post your comments and share your experience with us. We are delighted to hear you had a great stay with us and you were enjoying our 5 star customer service and attention to detail. kind regards Rohit Singh More 

Warwick, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Some rooms overlook the runway - super views and quiet too . Large bedrooms, modern compact bathrooms with good showers. Rooftop restaurant excellent - good choice of dishes, beautifully cooked and served by friendly staff. Excellent buffet breakfast.

Was this review helpful? Yes
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review

Dear Mike H, Thank you for leaving a review about your recent stay. We are please you found the hotel convenient and found your meal enjoyable. it is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. We hope to see you again soon. Regards Rohit More 

Southampton, United Kingdom
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Arrived at the Southend Holiday Inn after being stuck on the M25 for nearly four hours. Tired doesn't come close. Nipped next door to the McDonalds for some gut luggage and then back to my room (336) to crash out. Very disappointed to find that the bath is dirty and the last guest's dirty cup and wet towels have been... More 

Was this review helpful? Yes
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review

Dear ChrisEnright, Thank you for taking the time to leave your feedback in regards to your recent visit. I am very sorry to hear about your recent experience in 336. Rest assured, I have spoken with our house keeping team and we sincerely apologize for any inconvenience caused. Kind regards Rohit Sngh More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The Holiday Inn promised a great deal when I knew I was journeying forth from Southend Airport. A super King Size bed and 4 days of parking for £101 (breakfast not included and no option offered on the Holiday Inn Southend website). Not bad at all. Unfortunately there were several unnecessary failures throughout this consumer transaction. The receptionist was very... More 

Was this review helpful? Yes 2
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review

Dear MissyHeath, First of all, I would like to thank you for taking the time and giving us your feedback regarding your recent experience at Holiday Inn Southend. Feedback such as your own is crucial for us and of the highest importance in order to improve the level of service that we provide. I am disappointed to hear that you... More 

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