I recently has the displeasure of staying at Palms Hotel, Hornchurch. This is without doubt the worst hotel I have ever stayed in and I should point out that I have stayed in student hostels and budget accommodation when travelling abroad. The room was meant to be non-smoking, and was actually on a floor of rooms which all had 'No... more

Was supposed to spend last night there with my boyfriend for Valentine's Day. Had read the poor reviews on here and he decided to give it a go anyway. Please don't think that I'm one of those fussy, pedantic people that may review hotels, but don't stay here. We arrived and were told after about 10 minutes of standing there... more

Being very fortunate and traveling to London on a frequest basis, I usually know where to stay. However, for one night, I had to find accommodation in the Essex area. This hotel was the best I could find; little did I know. The hotel should be imploded! The check in procedure was a joke, the staff were worse, and the... more

Booked for one night as had a party to attend locally. Lot's of hotel parking, reception area clean but then everything downhill. Rooms stank, although we asked for non smoking there was an ashtray in the room. Old bedding, stained chairs, dirty carpet, rotten bathroom, mould etc. Holes in the wall etc ec. Don't stay unless you really have to.... more

This was one of the worst hotels I have stayed in First room shown, the bath was full of mould and smelt of dampness. 2nd room we were taken to was supposed to be an upgrade no improvement to the first. 3rd room whilst cleaner suffered from broken hair dryer. mirror hanging on one nail,. no remote for TV. No... more

This place was an absolute crap hole rude staff awful rooms terrible food do yourself a favour and stay well away!! Lionell from Wiltshire more

I was 4 weeks in the palms hotel for 38€ incl. Breakfast + Tax. They have an Internet connection and the Nightclub is not so loud. You can't find a hotel in England for that price with this service. more

I booked accommodation and also the banqueting suite for a convention for my business, (approx 65 people) I did not realise the comments that were on here and had already viewed the hotel and paid my deposit. My first impression of the hotel had ample parking spaces, the staff were very friendly and helpful and the rooms were modern and... more

Our coach group stayed for one night before the London Marathon. I was dreading the stay due to the previous reviews. I had requested a quiet room and we did get the furthest room from the main entrance and one overlooking the inner grass courtyard. So it was quiet. Yes it is rather dated but the room was clean and... more