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Highfield Grange Holiday Park - Park Resorts

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London Road, Clacton-on-Sea CO16 9QY, England
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Highfield Grange Holiday Park - Park Resorts
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675 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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  • English first
  • Any
English first
  • All months
    (675)
  • Mar-May only
    (193)
  • Jun-Aug only
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    (47)
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Lewes, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just back from an amazing week at Highfield Grange. Booked a silver caravan by mistake but was not dissapointed. We checked in seamlessly, got into the spotless, well equipped van. It was not as spacious as I thought it was going to be but it was good none the less. Had a takeaway from the boathouse restaurant on our first... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

We booked a caravan through the park for a family break away( 6 adults and a child) and we're all very dissapointed!!! Arrived to very friendly reception staff who very great and very helpful and was quite hopeful that all of the reviews I had read would be unjust....until we opened the door of our caravan!!! The smell that hit... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I've been coming to this park for about five years now, and, yes have seen changes but they have all been for the better. I've never had a problem with staff .. Zoe in the office is an extremely valuable asset to the company she really does go the extra mile for people .. The entertainment staff are always friendly... More 

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed 1 week ago NEW via mobile

After reading some of the reviews on here i was a little worried about going nice park bigger than i thought, pool good girls really enjoyed the slide. Had booked a sliver plus van but not sure it was, entertainment was ok apart from the one male singer his act was not very pc slightly ackward on the whole a... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Had a really good time with my family. The team stars worked really hard to entertain us and they made us feel very welcomed. The little ones enjoyed the character shows. Kayleigh, Darren, Ty and all the team stars thanks for your hard work. See you all again soon.

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Hatfield Peverel, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

What a fantastic holiday we cannot wait to return such a lovely park. We could not find our caravan but were assisted by some of the cleaning staff Donna and Lisa, such lovely helpful sisters. Our caravan was so clean and tidy was cleaned by Louise and Shane and checked by Cheryl we was shocked at the standard of cleanliness... More 

Was this review helpful? Yes 4
Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review

Thank you so much for taking the time to mention the team here at Highfield. Marie and the team work so hard to get the accommodation caravans sparkling clean, hence it’s always appreciated when someone takes the time to mention this! I’m delighted that you enjoyed everything, and I look forward to welcoming you back! Highfield Grange 01255 424 244 More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Pool nice yet the lifeguards found it ok for young teens to be throwing hard balls from pool to pool narrowly missing infants. Entertainment average. Chip shop not open at dinner time as short staffed.

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Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review

Thank you for your review following your stay here. I do apologise for the chip shop closure. This was due to staffing shortage, but as always, we do offer the menu from our boathouse server. I will also speak to Amanda and her team regarding the throwing of balls on park, as there is a balance to allow all users... More 

Chesterfield, United Kingdom
Level Contributor
5 reviews
3 of 5 stars Reviewed 1 week ago

Went for our annual holiday with Sun hols, out of season like we usually do, booked upgrade caravan. Site very quiet, not a lot to do, nice new play area, but slides too big for little ones. On site shop very expensive, food in restaurant awful, one of worst meals out we have had at a park resorts. Caravan very... More 

Was this review helpful? Yes
Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review

Thank you for taking the time to leave your feedback following your stay with us here in June. I am very sorry to read that you did not enjoy the food, but I’m pleased to inform you that a new complex manager was appointed in July. He will oversee the standards for the food and beverage services on the park,... More 

Thanet
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We returned from our holiday at Highfield Grange today which on the whole was good. We were very impressed with the standard of the Gold caravan and the entertainment was ok. However, we had hoped to use the pool during our stay but only managed to use it once for a very short time. The first time we used the... More 

Was this review helpful? Yes
Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review

Thank you for your time in reviewing the park following your stay. Your feedback is very much appreciated. I have noticed that your visit was back in April, and can confirm that we did have an issue with the heating on the pools around this time, which resulted in the company installing new boilers to the facilities. I apologise for... More 

united kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

After reading the reviews,we was rather anxious about coming as we thought we would be really let down with all facilities and the possibility of travellers taking over the park. I am pleased to say our stay was very good,so much so that we will come back next year. After a rocky start at check in to be told our... More 

Was this review helpful? Yes 5
Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review

Thank you for taking the time to share your experience with us on TripAdvisor! It’s great to read that your experience was a positive one. I’m pleased to read that the team responded to your issue promptly and efficiently, and I will review the staffing of the bars with our new complex manager. Thank you again, we hope to see... More 

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