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The County Hotel

Certificate of Excellence
GreenLeadersSilver level
Rainsford Road, Chelmsford CM1 2PZ, England
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The County Hotel
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309 Reviews from our TripAdvisor Community

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Newcastle upon Tyne, United Kingdom
Level Contributor
125 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed a single night with work, it's really close to the station so I thought I'd stay here to make my London commute easier. I was in room 60, I wasn't impressed to find wee in the toilet and it did make me wonder had the room been properly serviced? I then found the toiletries hadn't been replaced and... More 

Helpful?
Thank Dr_Waugh
GJMcG, General Manager at The County Hotel, responded to this review

Dear Dr Waugh Many apologies, your comments have been passed through to our Head Housekeeper. Clearly a long way short of what we and our guests expect. Yours sincerely Graham McG More 

Colchester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had a function for 70 people on Friday. Food was very good and the staff were excellent. Especially duty manager Matthew who sorted all problems efficiently and without drama. It was a very enjoyable experience.

Helpful?
Thank Lucasplant
GJMcG, General Manager at The County Hotel, responded to this review

Dear Lucasplant Many thanks for your feedback, which I have passed onto the team. I am delighted to read that you enjoyed your event and we hope to welcome you all back soon. Kind Regards Graham McG More 

Cramlington, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

My partner and I stayed here for a wedding. The bride and groom stayed in the suite here which is why we chose to stay in this particular hotel. I don't feel that the price per night is appropriate for the size and quality of the rooms. The bed was right next to the door and walls were paper thin,... More 

Helpful?
Thank Maxine D
GJMcG, General Manager at The County Hotel, responded to this review

Dear Maxine D, Many thanks for your feedback, I am pleased to read that you found the staff helpful and hospitable and you enjoyed the food. We tend to offer a buffet Breakfast at weekends to ensure we are able to serve all our guests quickly, offering a table service we find delays our guests as they have a tendency... More 

Crespian, France
1 review
5 of 5 stars Reviewed 3 weeks ago

The previous reviewers are clearly living on a different planet. We visited from France with 2 Dutch friends who had never been to England. Having read the reviews I was expecting the worst but we were amazed with the friendliness of the very helpful staff at reception and in the restaurant. The food in the restaurant was first class. We... More 

Helpful?
Thank Jim6GR
GJMcG, General Manager at The County Hotel, responded to this review

Dear Jim6GR I am delighted to read that you and your guests so enjoyed your stay with us, that you found the team to be welcoming and hospitable and that your dinner was enjoyed by all. Thank you for your kind words, and we look forward to your return More 

London, United Kingdom
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked for a New Years Eve function in the Crystal ballroom with an overnight stay. We asked if possible for quiet rooms and was given 2 rooms at the top of the building. No lift and quite a trek up stairs and through corridors. The plus was that these rooms were quiet but on the small side. Linen and... More 

Helpful?
Thank Brensue
GJMcG, General Manager at The County Hotel, responded to this review

Dear Brensue Many thanks for your feedback after your stay with us on New Year's Eve, I am delighted to read that you enjoyed the evening and breakfast the following morning. We look forward to your return, Kind Reagrds More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed over the new year, the room was on the small side but acceptable however the Breakfast was not the hot breakfast was cold and when I spoke to the Manger on departure he's reply was they try to keep the dishes containing the hot breakfast items full, my reply was you have failed. The response was not what I... More 

Helpful?
Thank RICHARD j
Essex
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed December 28, 2015

I have been visiting the County over a great many years and as a venue it has seen a number of changes. Sadly I feel at the moment it's presentation is a little tired which is a real pity. The staff would also benefit from being a little more customer focused with their attention to detail and general attitude whilst... More 

Helpful?
Thank DB1Essex
GJMcG, General Manager at The County Hotel, responded to this review

Dear DB1 Essex, I appreciate your feedback - all of which is invaluable to us, I am sure you will be pleased to know that we will shortly be refurbishing our Lounge and Reception areas along with all of our older bedrooms. It is very unlike our team to be less that customer focused I can only suggest that they... More 

Stanstead Abbotts, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 27, 2015

Overall, a nice hotel experience. The room I was allocated was a bit shabby, and could have done with a bit of refurbishment. On the plus side, the TV worked well, there were tea and coffee making facilities in the room, the breakfast was very nice, and the staff were pleasant and respectful. I would definitely stay there again.

Helpful?
Thank John M
GJMcG, General Manager at The County Hotel, responded to this review

Dear John M Thank you for your feedback, I am pleased to read that you found the team welcoming, and I am delighted to let you know that we will shortly be refurbishing all of our older bedrooms as well as the Lounge and Reception areas, work is due to start early in the New Year. Kind Regards More 

Witham, United Kingdom
1 review
4 of 5 stars Reviewed December 21, 2015

Thank you very much to Mathew and Sandeep for all your help and attention during our 2015 Office Christmas Party, a very enjoyable evening, enjoyed by all members of our company - December 2015, thank you.

Helpful?
Thank SIMON B
GJMcG, General Manager at The County Hotel, responded to this review

Dear Simon B Thank you for your feedback which has been passed on to Sandeep and Matthew, we are delighted that you enjoyed the party and look forward to welcoming you back Kind Regards More 

Derby, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 19, 2015

I stayed for 1 night on business after a very long day at work. I booked late and arrived at about 11.30 pm however was met with a smile (and after check in...a well deserved beer!!) The hotel is very clean and tidy, my room was a bit of a travel, up stairs and along corridors but it was ok.... More 

Helpful?
Thank 4nn13
GJMcG, General Manager at The County Hotel, responded to this review

Dear 4nn13 Thank you for your feedback, I have passed on to maintenance, the issues with the bathroom extractor and we will have it fixed. I am delighted that you enjoyed your stay and we look forward to your return Kind Regards More 

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