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Holiday Inn Brentwood

4.0 of 5
Brook St | M25, Jct 28, Brentwood CM14 5NF, England
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Holiday Inn Brentwood
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Ranked #5 of 6 hotels in Brentwood
3.5 of 5 stars 77 Reviews
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77 reviews from our community

    Trip type
Traveler rating
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Date Rating
rosanna s
bristol
Reviewer
4 reviews
“decidedly average.”
3 of 5 stars Reviewed February 14, 2012 NEW

location good; moderately quiet. internet access ridiculously expensive, decided to go to a nearby internet cafe instead. breakfast not bad, but still could be better. More

Was this review helpful? Yes
Joost van Spengler, General Manager at Holiday Inn Brentwood, responded to this review
February 16, 2012

Thank you very much for your comments following your recent stay with us. We continuously review the services and level of comfort we provide to our guests and your comments will most certainly assist us with this process. I very much hope we will have an opportunity to welcome you back to the hotel at some future date. Kind regards.... More

187Jenny
Haverfordwest, United Kingdom
1 review
“No Sleep”
3 of 5 stars Reviewed February 14, 2012 NEW

I have just spent three nights here with my 11 year old son, and we have been doing this for several years when visiting elderly family in the area who are unable to accommodate us. The Holiday Inn staff were superb as usual, particularly Lauren on reception who couldn't have been nicer or more helpful. Room was lovely and food... More

Was this review helpful? Yes
Joost van Spengler, General Manager at Holiday Inn Brentwood, responded to this review
February 16, 2012

Thank you for your feedback regarding your recent stay at the Holiday Inn Brentwood. At the outset please allow me to express my sincere apologies for the inconvenience caused through the disturbances that you describe during your stay at the hotel. One of our key priorities is to make sure we provide a safe and secure environment at all times... More

Dawntyler
Lincoln, United Kingdom
Senior Contributor
22 reviews
5 helpful votes
“stayed here family occasion”
4 of 5 stars Reviewed February 14, 2012 NEW

my sisters suprise 60th party was held here and most of the family stayed here the party and the arrangments made with the hotel to suprise my sister went realy well all the staff were aware of it and carried it off brilliantly. The breakfast and the staff were realy helpfull as there were a lot of us and children... More

Was this review helpful? Yes
Joost van Spengler, General Manager at Holiday Inn Brentwood, responded to this review
February 16, 2012

Dear Guest, I am very pleased to read that despite the tragic loss of a member of your family you enjoyed your stay at the Hotel and that the surprise birthday party of your sister was such a success. All Team Members on my staff are very committed to providing the highest level of service and assistance to all of... More

Sean B
Dartford, United Kingdom
2 reviews
“Had a great stay”
5 of 5 stars Reviewed February 4, 2012

We recently had a great stay here, even after reading a few of the past reviews! Quite frankly didn't see any evidence to support the claims! Thank you for looking after my family and I we will most certainly return again More

Was this review helpful? Yes
Joost van Spengler, General Manager at Holiday Inn Brentwood, responded to this review
February 16, 2012

Dear Guest, thank you for taking the time to post your comments. I am very pleased you enjoyed your stay and we look forward to welcoming you back to the Hotel! Kind regards Joost van Spengler More

NorthernMonkeyUK
England
Senior Reviewer
7 reviews
3 helpful votes
“Hotel with good facilities, however WIFI and food is pricey.”
3 of 5 stars Reviewed January 15, 2012

Good location just off the M25, with plenty of parking, and about 2 miles from the centre of Brentwood. Staff are polite and provided for everything I asked. The gym / swimming pool etc are good. Improvements required: - the hotel charges to access WIFI. - the food is hit and miss in terms of quality, and is overpriced, with... More

Was this review helpful? Yes
JvS van Spengler, General Manager at Holiday Inn Brentwood, responded to this review
January 17, 2012

Dear Guest Thank you for taking the time to post your feedback following your recent stay. I am delighted you found our location and facilities to be convenient and that you enjoyed the attentiveness and service of our team members. I also very much appreciate your comments in regards to some suggested improvements. I can assure you that your comments... More

sehiel
Reviewer
3 reviews
“Pleasantly surprised”
5 of 5 stars Reviewed January 12, 2012

Stayed here for one night with my wife and two children just before New Year, room was ready with sofa bed for the kids, Staff were very polite and professional especially the restaurant staff, would definitely stay here again. More

Was this review helpful? Yes
IRees, General Manager at Holiday Inn Brentwood, responded to this review
January 13, 2012

Dear Guest Thank you for taking the time to advise of your stay at the Holiday Inn Brentwood. It is always a pleasure to learn that the hotel team were successful in delivering a great experience. Thank you Ian Rees More

cash23
Bristol, United Kingdom
Senior Reviewer
6 reviews
2 helpful votes
“bad service dirty and noisey room, HOTEL FROM HELL still waiting for my phone call 3 months later”
1 of 5 stars Reviewed January 8, 2012

we had a night from hell dident get asleep untill 4 in the morning, me and my partner were treated like crimanals, 3 security men confronted my fionce, for walking from my freinds room to our room, then people screaming and banging on our door, the rooms were basic for the price they charge, bath room was gruby, HOTEL FROM... More

Was this review helpful? Yes
IRees, General Manager at Holiday Inn Brentwood, responded to this review
January 13, 2012

Thank you for your feedback regarding your recent stay at the Holiday Inn Brentwood. At the outset please allow me to express my sincere apologies for the inconvenience caused through the disturbances that you describe during your stay at the hotel. I was concerned to read of the issues that you raise within your comments, specifically relating to the disturbances... More

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dgrbleu2
Leicester, United Kingdom
Top Contributor
98 reviews
88 helpful votes
“Typical London-area Holiday inn”
4 of 5 stars Reviewed January 1, 2012

Stayed one night for business. Breakfast good, room comfortable, decent bar. Fitness area including pool, sauna and steam room were excellent. Convenient to M25 and surprisingly quiet in the room. Experience was as expected, really... More

Was this review helpful? Yes
IRees, Manager at Holiday Inn Brentwood, responded to this review
January 9, 2012

Dear Guest Thank you for taking the time to advise of your stay at the Holiday Inn Brentwood. It is always a pleasure to learn that the hotel team were successful in delivering a great experience. Thank you Ian Rees More

Carlos C
Frankfurt, Germany
Contributor
13 reviews
4 helpful votes
“A little over average”
3 of 5 stars Reviewed November 28, 2011
1
person found this review helpful

I've been there on a 4 days business trip. This place is a little over average considering the price range. It is somewhat older but has obviously seen some renovations, e.g., the bar and the restaurant. Also my room on the "executive club etage" was quite good although far away from luxury. They have a gym which is quite good... More

Was this review helpful? Yes
IRees, General Manager at Holiday Inn Brentwood, responded to this review
December 29, 2011

Dear Carlos C Thank you for taking the time to review your stay at the Holiday Inn Brentwood. The comfort and enjoyment of all of our guests during their stay is most important to us. I am disappointed that you did not enjoy your breakfast during your stay, this is normally an area we receive great feedback about, with such... More

LondonKazza
London
Top Contributor
77 reviews
86 helpful votes
“Convenient location, close to M25 - pricey”
3 of 5 stars Reviewed November 27, 2011
1
person found this review helpful

Stayed here for 3 nights on business. The hotel was tidy and pleasant though the rooms are in need of some renovation (moudly silicone repairs in the bathroom, damaged power sockets, curtain coming off rail) The mattress was very comfortable. The room in the wing was quiet, despite being close to the main road, apart from when a bunch of... More

Was this review helpful? Yes
IRees, General Manager at Holiday Inn Brentwood, responded to this review
December 29, 2011

Dear LondonKazza Thank you for your feed back concerning your stay at the Holiday Inn Brentwood. I am sorry that you were disappointed with regard to your overall experience and with regard to your feeling of not receiving value for money. I would like to reassure you at the Holiday Inn Brentwood we share a passion to deliver a great... More

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Holiday Inn Brentwood Also Known As

  • Brentwood Holiday Inn
Address: Brook St | M25, Jct 28, Brentwood CM14 5NF, England

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Holiday Inn Brentwood
Brook St M25, Jct 28
Brentwood CM14 5NF
England
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