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Holiday Inn Brentwood

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Brook St | M25, Jct 28, Brentwood CM14 5NF, England
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Holiday Inn Brentwood
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Holiday Inn Brentwood
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311 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

My stay at the Holiday Inn Brentwood, it took me alot of decision making to find the right hotel for my stay as this needed to be for 2 weeks due to my house being renovated. This cost £3600.00 so expected everything to be in a good order. HOW WRONG WAS I I stayed with my partner and son in... More 

Was this review helpful? Yes 2
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Service great staff pleasant. Good rooms. Plenty of amenities. Food great. Pancake maker for breakfast great fun. most accommodating for us odd shift workers. Will suggest that work books us here again.

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Rowley Regis, England, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

We had a brilliant weekend at this hotel - they have everything geared up for parties including free drinks on check-in, free wine and recovery kits for a night out and free bacon rolls with a drink ordered at the bar after midnight. The staff were really friendly and very helpful - nothing seemed too much trouble for them. There... More 

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HolidayInnBrentwood, General Manager at Holiday Inn Brentwood, responded to this review

Dear Bev R, Thank you for taking the time to write a review on your Hen Weekend at Holiday Inn Brentwood. I am delighted that you were pleased with the warm welcome from our team and that the extra details provided were well received. Although you don't say if you are the bride yourself, may I take this opportunity to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We have stayed twice in the last month, rooms on each occasion clean and comfortable. The staff are genuinely friendly and informative. They seem to be well motivated and enjoy their work which reflects in the atmosphere they generate. Food was good, pancakes where a great hit.

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HolidayInnBrentwood, General Manager at Holiday Inn Brentwood, responded to this review

Dear debg28, Thank you for taking the time to write a review about your recent stay here at Holiday Inn Brentwood, in particular your comments regarding our "genuinely friendly and motivated staff". Your feedback is greatly appreciated and I will be sharing your encouraging review with the whole team. It is particularly nice to learn that you are a repeat... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Just wanted to say the hotel was just brilliant when we stayed over the weekend for my friends hen doo.. We wanted the TOWIE experience & that's what we got with lots of lovely little touches the hotel provided! Complimenty glass of wine on arrival; a map given to us of all the boutiques we wanted, salon offers, a mini... More 

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HolidayInnBrentwood, General Manager at Holiday Inn Brentwood, responded to this review

Dear Mikawat1, Thank you so much for taking the time to review your weekend stay here at Holiday Inn Brentwood and for rating it so highly. Receiving such great feedback really helps us understand if those extra touches really do make a difference to our guests' stay, which is ultimately our goal. The team will be so pleased to read... More 

liverpool
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms were very clean and the staff were really helpful. Stayed here for one night as we visited London and brentwood. Spent the day in London shopping at oxford street and then on the train at Liverpool street to brentwood which was around 40 minutes. Once we got off the train a taxi took us to the hotel which... More 

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HolidayInnBrentwood, General Manager at Holiday Inn Brentwood, responded to this review

Dear bb316, I would like to thank you for taking the time to provide a review of your stay with us and for rating us with 5 stars. It is always nice to hear that we have provided guests with a great stay and I will share this with the team who will be most appreciative. Yours sincerely, James Barkhouse... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for one night on business which was a Friday evening. Very good location literally a minute from J28 of the M25 however the downside of that is that its next to a very busy dual carriageway (the A12). Not so much of a problem during the evening / night up until around 4.30am when the traffic starts... More 

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HolidayInnBrentwood, General Manager at Holiday Inn Brentwood, responded to this review

Dear Andy B, Thank you for reviewing your stay with us. I am very pleased that your experience was a good one and would like to thank you for your positive feedback regarding the staff, both at breakfast and Reception. We are in the process of making improvements to our bedrooms and I can confirm that we do try to... More 

Watford, England
Top Contributor
115 reviews 115 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Came as part of a group to stay for 4 nights. Check in was smooth and actually got into the room at 9.30am which was appreciated. Room was clean and tidy. Didnt feel heating worked fully as turned themostat right up but still felt slightly less than comfortable but maybe me. Breakfast was fine. We had buffett dinners which were... More 

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HolidayInnBrentwood, General Manager at Holiday Inn Brentwood, responded to this review

Dear Busker999, Thank you for taking the time to review your recent stay here at Holiday Inn Brentwood. I am very pleased that your stay was a good one and that we were able to provide you with an early check-in. I would like to thank you for your feedback, which is always valued and reviewed to ensure improvements are... More 

Broadway, United Kingdom
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We arrived at 5,check in with Michael, we requested a sofa bed in our room as there was 3 of us. Said we would be going out at 8 so they could do it then. We also open up the room account, so we can change things to the room. Before we went out we visited the bar at about... More 

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HolidayInnBrentwood, General Manager at Holiday Inn Brentwood, responded to this review

Dear kevbob21, I very much regret that on this occasion we did not get it right, for which I offer my sincere apologies. We honestly do not like guests to leave here disappointed, and I assure you that we have reviewed with the team, where the errors occurred and how they can be prevented in future. I do assure you... More 

Travelers are raving about these Brentwood hotels

Wiltshire
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Holiday In is really convenient for the M25 and Essex. The Hotel has a complimentary health club with a really great little pool, steam room, sauna and jacuzzi. A real boon after a stressful day in someone else's office! The food is the usual Holiday In fare but well prepared and cheerfully served. The rooms are really very good.

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HolidayInnBrentwood, General Manager at Holiday Inn Brentwood, responded to this review

Dear Stadders1, Thank you for reviewing your recent business stay here at Holiday Inn Brentwood. I am pleased that you were able to make use of the hotel's Spirit Health Club after your day's work and that this provided some welcome downtime for you. We are currently planning some new menu specials, and are very excited about offering these for... More 

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