We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Kilns Hotel

Certificate of Excellence
Warley Street | Great Warley, Brentwood CM13 3LB, England
Hotel amenities
The Kilns Hotel
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Ranked #2 of 5 Brentwood B&B and Inns
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Sarah G
Write a Review

165 reviews from our community

Traveler rating
    74
    50
    19
    10
    12
See reviews for
27
47
9
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (165)
  • Mar-May only
    (43)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (56)
All months
Newbury, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This has to be the worst hotel we have ever stayed in! We originally phoned to enquire whether the hotel accepted dogs and were told yes. Our second requirement was a family room or two rooms with interconnecting doors for our daughter. The hotel did not have either available but did offer two rooms that were next to each other.... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a group of friends share afternoon tea here today and it was lovely. Patrick again was very helpful, the setting is welcoming and the food was plentiful. Feedback - just a suggestion, it would be very useful to let group organisers know in advance that you charge an additional group service charge so they can allow for it... More 

Was this review helpful? Yes
Marina di Ragusa, Sicilia, Italy
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

We found the hotel to be clean and comfortable. Staff were helpful and accommodating. Our room was a ground floor room with an outside door off the carpark. We did think it expensive for what was offered. The pictures on the website made it look better than it actually was.

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed 2 weeks ago

It was a very windy day when I booked in. The room was really cold despite the radiator being on. Noise from people in the gravel car park woke me up and the shower dripped exceptionally hot water onto me from behind the wall-mounted mixer. At night it was also cold as the heating goes off between midnight and 0500hrs.... More 

Was this review helpful? Yes
Kilns, Manager at The Kilns Hotel, responded to this review

Dear Nick G Thank you for taking the time to write your comments regarding your stay with us here at The Kilns Hotel. We were so pleased to have such nice comments about our staff. We are a small business and it is very important to us that the team all work well together and make our guests feel welcome... More 

maldives
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here in favour of other larger value hotels. The Kilns offered value for money, good bedding, great towels and a really warm room, on a cold day. We were greated be a friendly receptionist, chatting about our stay with interest but not in a nosey way. There were obviously regular guest and they were chatting, little banter and... More 

Was this review helpful? Yes
Kilns, Manager at The Kilns Hotel, responded to this review

Dear benjaminnichols Thank you very much for the review of your recent stay with us. We were very pleased to read your positive comments about the rooms and the friendly staff. We are so proud of our staff and it's lovely to know that their hard work is appreciated. We were happy to receive your constructive criticism and provide a... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I booked the kilns for my husbands 50th birthday for one night with dinner for which I paid £99.00. We live nearby but did not want to go home after our day of celebrations so we could avoid our 3 teenagers and puppy. We wanted to wake up without an alarm and station run and playful puppy !!! at around... More 

Was this review helpful? Yes
Kilns, Manager at The Kilns Hotel, responded to this review

No sooner had we completed a reply to this guest, offering them to return to the hotel as our guests and apologizing for the inconvenience do we find these inaccurate and unfair statements about their stay. Everyone who stays in a public building are aware that when the fire alarm sounds it is for the safety of the visitors. Our... More 

essex
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 8, 2015 via mobile

Beautiful small hotel in a excellent location. The room was stunning. Spotlessly clean and decorated to a very high standard. We choose to eat in the hotel resturant and was not dissapointed to was Michelin star standard. The serves was excellent throughout our whole stay and the attention to details to amazing. Will def be returning to this little gem... More 

Was this review helpful? Yes 1
Kilns, Manager at The Kilns Hotel, responded to this review

Dear mollysmumdad Thank you so much for your glowing review of our hotel and restaurant. Our housekeepers give a lot of attention to the rooms and were delighted with the comments you made about the cleanliness of the hotel. We have passed your comments to the chefs who were, of course, very proud to receive such praise. We would very... More 

Ormskirk, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 15, 2015

My husband and I stayed here at the end of January for two nights while traveling on business. Check in was quick and efficient and we were asked if we needed a table in the restaurant that night and what we'd like for breakfast the next day. Our room (room 16) was a bit tired looking and probably could do... More 

Was this review helpful? Yes
Kilns, Manager at The Kilns Hotel, responded to this review

Dear GuitarGirl78 Thank you for your constructive and fair review of our hotel and restaurant. We were sorry to hear that you were disappointed with the previous wine list, we have been gradually fading out certain wines and introducing some brand new and exciting bottles to our cellar. We certainly believe our new wine list is something to be proud... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 2, 2015

I stayed at this hotel with my husband as we were attending a party in Brentwood. The hotel is just off the A127 and very easy to find, and only a 10 minute cab ride into town. Check in was quick and efficient and I was asked if I needed a taxi booked for the evening. Our room (4) was... More 

Was this review helpful? Yes
Kilns, Manager at The Kilns Hotel, responded to this review

Dear wendy m Thank you for taking some time to review The Kilns Hotel and White Napkin Restaurant. We were very happy to read your positive comments about the hotel. We note that you were surprised about the room corkage charge. This is common practise in majority of hotels however our bar drinks are very reasonably priced and we have... More 

Basildon, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 6, 2015

We visited The Kilns after getting a Groupon for their Winter Afternoon tea and we were very impressed. The staff were friendly and helpful, the bar and restaurant area were bright, clean and inviting, and we were seated very quickly. The Tea itself was very nice, and we were given a choice of alcoholic and non-alcoholic beverages. We were served... More 

Was this review helpful? Yes 1
Kilns, Manager at The Kilns Hotel, responded to this review

Dear Keely1986 Thank you for visiting The Kilns Hotel after getting a Groupon voucher for our Winter Afternoon tea. We were happy to hear that you were very impressed. Thank you for mentioning the friendly staff and clean surroundings. All our cream tea components are handmade by the chef in the Kilns kitchen which is something the owner and director... More 

Questions? Get answers from hotel staff and past guests. Ask a question

29 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (24)
Viewed
Dining (9)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (5)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Hotel & grounds (1)
Viewed
Dining (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question