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All 4 Southwold hotels

The Swan Hotel

4.0 of 5 Hotel   |   Market Place, Southwold IP18 6EG, England
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The Swan Hotel
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Ranked #3 of 4 hotels in Southwold
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
Stayvew London, United Kingdom
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302 people have reviewed this hotel

Traveler rating
    108
    94
    65
    26
    9
See reviews for
39
193
3
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Returning for the third time we found the service and food to be by the highest standard The new restaurant manager made us feel so welcome entertaining the children making them feel part of the meal We will definitely be coming back soon Thank you so much for making our stay a dream to remember

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Cambridge, UK
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We dropped in for Afternoon Tea, which met all of our expectations. There was a nice choice of sandwiches, freshly made, cakes and scones or tea cakes. The tea and the coffee were superb - the best we have tasted in a long time. The lounge, where tea is served, is pleasant and the staff attentive, friendly and helpful. All... More

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sussex
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at the hotel on Saturday, we were made to feel very welcome through out our stay. The service provided by Steven and his team was something you normally receive in a top London hotel. We will definitely return.

Was this review helpful? Yes 1
Bedford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a splendid weekend at The Swan 4th to 6th April 2014. The staff were very helpful from the start when booking to when we checked out, and the chambermaid had run down the stairs to bring me my phone charger which I had inadvertently left plugged in! Huge room and bed, excellent bathroom, all in all a great... More

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AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

Glad we made your birthday weekend a special one – and we were able to return your phone charger so promptly! More

Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Parisian charm has come to the Swan with new manager Steven. This man oozes charm, wit and professionalism. Thanks to his efforts the 6 of us enjoyed a wonderful relaxing lunch. The food was excellent and the service was impeccable. Steven made us feel like the most important people in the room and the waitresses Mary and Theresa could not... More

Was this review helpful? Yes 1
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

Steven is our new restaurant manager and it’s great to see he has had a positive impact already – thank you for your review. More

Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Some of the staff try very hard but others are dismissive and unhelpful. The hotel was difficult when the access via the drawing room was unavailable because a private function was on. The few steps to the bar were an unacceptable obstacle for a guest in a wheelchair. Also there were a number of times when all the chairs in... More

Was this review helpful? Yes 1
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

I am disappointed to read that your stay did not meet your expectation, but hope you decide to give us another chance in the future. More

Colchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Exceeded our expectations, all staff were excellent, friendly, polite, helpful and made us feel valued guests. The dinner and breakfast were lovely. A fully functioning room made our stay relaxed. As it was our anniversary we were delighted to receive a complimentary glass of champagne each at dinner. We did the adnams distillery tour, which was interesting but seemed overpriced

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AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

I’m glad we made your anniversary stay a memorable one for all the right reasons – come back and celebrate again next year, or sooner? More

Billericay, United Kingdom
Top Contributor
207 reviews 207 reviews
19 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for several nights as we had to attend an event in the town, and took the opportunity for a holiday break in such a beautiful area. We'd ordered a superior room and were initially shown one of the rooms in the annex in the garden. These rooms were very nice in a very pleasant setting but we... More

Was this review helpful? Yes 1
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

I’m pleased we were able to switch rooms for you and glad you enjoyed your stay – thank you. More

Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed on Friday 28th March 2014 for one night ,the hotel was nice ,and the staff welcomed you .Our room was no 3 a bit too close to the lift and main stairs we herd everyone coming and going . not the best of views from the window .Breakfast was tasty and kept you going all morning .wouild stay again... More

Was this review helpful? Yes 1
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

Thank you for your review – good to read you will stay again – the Lighthouse Rooms in the summer are indeed lovely. More

March
Contributor
14 reviews 14 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Having previously had a 2 days stay with our dogs in 2012 we were delighted that the Swan Hotel introduced the deal again this year. You get to stay in one of their Bungalow type rooms in the grounds where you have a small patio area to each room. If you don't want to leave your dog to go to... More

Was this review helpful? Yes 3
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

More than happy to accommodate you and your dog and I’m pleased you enjoyed your stay. Look out for a dog-friendly offer again next year! More

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Additional Information about The Swan Hotel

Also Known As:
Swan Southwold
Swan Hotel Southwold
Hotel Southwold Swan
The Swan Hotel Southwold, Suffolk
Address: Market Place, Southwold IP18 6EG, England
Location: United Kingdom > England > East Anglia > Suffolk > Southwold
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Southwold
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swan Hotel 4*
Official Description (provided by the hotel):
Just yards from the Adnams Brewery the hotel has been awarded 4 Stars by The AA and two Rosettes for the food in the restaurant. A short stroll from the hotel is the beach at Southwold with its rows of colourful beach huts and the town has a wide selection of individual boutique shops to browse. Our Garden Rooms are Dog Friendly and wheelchair accessible.Brewery and Distillery tours can be arranged for guests and there are plenty of Adnams pubs within walking distance to enjoy a taste of our beer. ... more   less 
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