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The Swan Hotel

Certificate of Excellence
GreenLeadersSilver level
Market Place, Southwold IP18 6EG, England
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The Swan Hotel
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Ranked #3 of 4 Hotels in Southwold
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 3 days ago
J G London, United Kingdom
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413 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

After having a scary experience in Church Farmhouse, Uggeshall we came here as a last resort. Fortunately they had a double room available. Slightly tired and worn interiors, a bit on the basic side. Can see it was once a more posh place. Breakfast was lovely however, good attentive staff, delicious food and nice environs. Was a bit surprised when... More 

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Nabas, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Rather disappointing. We have been to the Swan every year fo several years but this year we were not impressed because the standard of service has deteriorated and the hotel generally looks run-down. For example, the carpets in the lounges look worn-out and grubby. This year, there was not enough parking space because of building works and we had to... More 

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United Kingdom
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Why do we keep coming back? Only because of meeting up with friends/family. Otherwise we like Southwold but The Swan has seen better times, and the owners - Adnams - are taking their customers for granted. One day they will get a shock - hopefully - and do something about it. The WIFI is basically non existent - especially in... More 

Was this review helpful? Yes 2
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

Thank you for your comments. We had new carpets fitted in hallways stairs and corridors earlier this year as part of a refurbishments programme and the restaurant carpet was new last year. We have a continuous programme of refurbishment which is carried out during the low season. We are working on bringing WiFi to the Garden rooms but in the... More 

London, United Kingdom
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located in the centre of Southwold a couple of minutes walk from the sea front, just down the road from Adnams' sister establishment, the Crown. Accommodation is either in the main (original and historic) building or in the modern, but rather charmless, Garden Rooms. The biggest room/suite, number 15, looks directly down onto the high St and,... More 

Was this review helpful? Yes 1
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

Thanks for your review – glad you enjoyed the festival while staying with us - ultimate glamping! More 

London, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Never good when after checking in you are told that your room is 'Just back across the car park.' And the car park borders a building site. Yes, the 'lighthouse rooms" (sic) are character-free motel rooms built around a garden area. All a bit disappointing when you think you've booked a nice period hotel. They call it 'contemporary coastal' but... More 

Was this review helpful? Yes 1
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

Thank you for your review. Apologies if the Lighthouse Rooms weren’t to your taste, many of our guests prefer to have access to the gardens, but if you were expecting period charm then we recommend you book a room in the main hotel next time. More 

Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first visit to the Swan - but we will definitely be back. All the reviews point out how friendly the hotel is and yes all the staff including evening wait and breakfast wait staff - room was large and comfortable even though we had only booked a few days before going - the bathroom was large and... More 

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AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

Hopefully the first of many visits – thrilled that you found us at our best. Thank you More 

Worthing, England, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have just spent a weekend at this Hotel and can thoroughly recommend it. We went as part of a wedding party and the staff couldn't have been better. The Manager being extremely helpful. The food was very good and we were even given a separate room for breakfast with the other wedding guests. We had Room 9 which although didn't... More 

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AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

You’re very welcome – hope you enjoyed the wedding and Southwold in general. More 

Windsor, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We have just had a lovely family gathering at the Swan Hotel. It is an ideal and comfortable location and the food was lovely - really enjoyed the breakfast made freshly to order! The staff are the nicest, most helpful people - my Dad has mobility problems and they were so supportive without making him feel at all patronised -... More 

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AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

What a wonderful review – thank you, always a pleasure. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Thank goodness for the Swan, traditional English , breakfast with both full English and kippers from Lowestoft and smoked haddock if you fancy- I always do ! The hotel is there for those who like traditional ways but that does not mean to say its outdated far from it. clean with decent public room space and a wide variety of... More 

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AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

Always happy to hear you still enjoy our traditional seaside hotel – hope to see you again. More 

Bury St. Edmunds, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed at The Swan in Southwold last night. Lovely hotel. We had a beautiful room at the back of the hotel on second floor. It had an enormous bed, spacious room and bathroom and very clean. It had lovely touches, bottled water, tea and coffee making facilities and beautiful toiletries and bathrobes. Its location was perfect on the main road... More 

Was this review helpful? Yes
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review

We look forward to welcoming you back too – thank you for your review. More 

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