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Suffolk Sands Holiday Park

Carr Road, Felixstowe IP11 2TS, England
Suffolk Sands Holiday Park
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69 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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    (69)
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    (28)
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Bury St. Edmunds, United Kingdom
Level Contributor
8 reviews
5 of 5 stars Reviewed yesterday NEW

Lovely site, peaceful & although there is no shop or facilities they are all on the sister site just up the road. Very friendly lady on reception. Site is clean & tidy & pretty. Well kept. Will definitely be back!

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Peterborough
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just got home again for the second year in a row from a lovely relaxing holiday at Suffolk sands holiday park. Me and my family booked through the sun £9.50 holidays again, and we upgraded from the basic bronze caravan to a gold+ just for a treat, which was only an extra £46! :) We arrived on Monday for our... More 

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west midlands
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed June 13, 2015

me & my wife have been here 5 times before we dont have any pets or kids & never had a problem but oh god its really gone down hill & doubt we will ever be back & certainly wont recomend it its not even welcome any more we wrote down & handed in the list of problems with the... More 

Was this review helpful? Yes 1
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

Thank you for your review of Suffolk Sands Holiday Park. It is never nice to hear that our guests haven't had the experience they were expecting. im sorry you didn't receive the usual high level of customer service we endeavour to provide. I have passed these comments on to the holiday sales team at Suffolk Sands so they can look... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 7, 2015

We have just returned from a 5 night stay at Suffolk sands. The location is perfect, just minutes away from the sea front, bars and shops of Felixstowe... Which is a beautiful place! The caravan sight however was a real disappointment. The facilities are based in another sight 5 minutes drive away and they were also small and run down.... More 

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ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

I am Glad you enjoyed the local area around Suffolk Sands. Its disappointing to hear your accommodation didn't meet the usual high standards we provide. I can assure you that all of our Holiday Homes meet the requirements set out by Park Holidays, having said this, the issues you reported are not acceptable and have now been rectified by the... More 

Harrow, England, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 5, 2015

We booked a last minute three night break in a silver plus caravan. Reception were friendly and welcoming on arrival and check in itself was easy and timely. As indicated there are no entertainment facilities on site which is what we were looking for. The caravan was clean tidy and spacious. I would say space would be tight for eight... More 

Was this review helpful? Yes 1
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

Thank you so much for your lovely review. Its always a great feeling when our guests enjoy their stay with us, we do always strive to give our guests the best experience possible and im glad we did this for you. Some people don't like the hustle and bustle of a lively park, so Suffolk sands is perfect as you... More 

Staffordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 31, 2015

After reading the reviews i was dreading travelling 4 hours with my husband and 2 kids we booked a gold plus caravan when we got there staff were friendly and polite caravan was clean and roomy and had everything we needed. We had pre ordered a travel cot which wasnt in the caravan so had to go back to reception... More 

Was this review helpful? Yes 1
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

Thank you for your honest review. I am happy you found the team to be friendly and polite and that the holiday home met all of your expectations. Our entertainment schedule is there as a bit of a guide for our guests. We do have leaflets in reception if you fancy something further afield, but it sound like the kids... More 

Saltash, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 18, 2015

Just back from a week to Suffolk sands and have to say from the reviews I read before I went I was dreading going to this park. Well I'm so glad I didn't listen to the reviews, we stayed in a silver caravan which was very clean and tidy and spacious enough for the three off us. When we arrived... More 

Was this review helpful? Yes 2
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

What a lovely review! I am pleased you found the team to be welcoming and helpful. We have to agree that Suffolk Sands is a little gem and we are very lucky to have beautiful surroundings here. Im sorry you didn't feel the complex was up to scratch and I have passed these onto the complex manager to look into... More 

Spalding, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed May 8, 2015

we booked a bronze plus as the only one available that was pet friendly at the time. the only thing pet friendly is they let pets in, steep slipppery steps to door pets have to be on lead even to go for wee!!!! the van was filthy and god knows when it was cleaned before, we even found condoms wedged... More 

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ParkHolidaysUK, Manager at Suffolk Sands Holiday Park, responded to this review

Thank you for your review of our holiday park. It is always upsetting when a guest feels they didnt enjoy their stay. I trust that once these issues were reported they were dealt with efficiently. I do hope you will give us another try in the future. Many thanks More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 22, 2015 via mobile

After arriving with my partner, 1 year old son and our dog we were taken to one of the worst caravans I have ever stayed in and once inside it only got worse. The bathroom door did not close from the outside and the toilet seat was broken, they knew we had a one year old surely this should have... More 

Was this review helpful? Yes 1
ParkHolidaysUK, Manager at Suffolk Sands Holiday Park, responded to this review

I can only apologise for the issues you had during your stay. I have taken all of these points on board and will be addressing these with the team at suffolk sands. Thank you for taking the time to write this review. More 

Chesterfield, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 13, 2015

We have just come back from a 4 night stay at Suffolk Sands. We have really enjoyed our stay. We booked a Gold Plus Caravan and I'm very pleased we did. This caravan was fantastic, it was everything we needed. Very spacious, large dining lounge area, good sized kitchen and very large double bedroom with en suite, with 3 separate... More 

Was this review helpful? Yes 1
ParkHolidaysUK, Manager at Suffolk Sands Holiday Park, responded to this review

Thank you so much for your review. Its always so lovely to hear when our guests have had a great stay with us. It certainly sounds like you made the most of your stay, visiting local attractions. I am glad you found you could relax and that The park met all of your expectations. Many thanks again and i hope... More 

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