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Suffolk Sands Holiday Park

Carr Road, Felixstowe IP11 2TS, England
Suffolk Sands Holiday Park
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67 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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west midlands
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

me & my wife have been here 5 times before we dont have any pets or kids & never had a problem but oh god its really gone down hill & doubt we will ever be back & certainly wont recomend it its not even welcome any more we wrote down & handed in the list of problems with the... More 

Was this review helpful? Yes 1
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

Thank you for your review of Suffolk Sands Holiday Park. It is never nice to hear that our guests haven't had the experience they were expecting. im sorry you didn't receive the usual high level of customer service we endeavour to provide. I have passed these comments on to the holiday sales team at Suffolk Sands so they can look... More 

2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have just returned from a 5 night stay at Suffolk sands. The location is perfect, just minutes away from the sea front, bars and shops of Felixstowe... Which is a beautiful place! The caravan sight however was a real disappointment. The facilities are based in another sight 5 minutes drive away and they were also small and run down.... More 

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ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

I am Glad you enjoyed the local area around Suffolk Sands. Its disappointing to hear your accommodation didn't meet the usual high standards we provide. I can assure you that all of our Holiday Homes meet the requirements set out by Park Holidays, having said this, the issues you reported are not acceptable and have now been rectified by the... More 

Harrow, England, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked a last minute three night break in a silver plus caravan. Reception were friendly and welcoming on arrival and check in itself was easy and timely. As indicated there are no entertainment facilities on site which is what we were looking for. The caravan was clean tidy and spacious. I would say space would be tight for eight... More 

Was this review helpful? Yes
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

Thank you so much for your lovely review. Its always a great feeling when our guests enjoy their stay with us, we do always strive to give our guests the best experience possible and im glad we did this for you. Some people don't like the hustle and bustle of a lively park, so Suffolk sands is perfect as you... More 

Staffordshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

After reading the reviews i was dreading travelling 4 hours with my husband and 2 kids we booked a gold plus caravan when we got there staff were friendly and polite caravan was clean and roomy and had everything we needed. We had pre ordered a travel cot which wasnt in the caravan so had to go back to reception... More 

Was this review helpful? Yes 1
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

Thank you for your honest review. I am happy you found the team to be friendly and polite and that the holiday home met all of your expectations. Our entertainment schedule is there as a bit of a guide for our guests. We do have leaflets in reception if you fancy something further afield, but it sound like the kids... More 

Saltash, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 18, 2015

Just back from a week to Suffolk sands and have to say from the reviews I read before I went I was dreading going to this park. Well I'm so glad I didn't listen to the reviews, we stayed in a silver caravan which was very clean and tidy and spacious enough for the three off us. When we arrived... More 

Was this review helpful? Yes 1
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

What a lovely review! I am pleased you found the team to be welcoming and helpful. We have to agree that Suffolk Sands is a little gem and we are very lucky to have beautiful surroundings here. Im sorry you didn't feel the complex was up to scratch and I have passed these onto the complex manager to look into... More 

Spalding, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed May 8, 2015

we booked a bronze plus as the only one available that was pet friendly at the time. the only thing pet friendly is they let pets in, steep slipppery steps to door pets have to be on lead even to go for wee!!!! the van was filthy and god knows when it was cleaned before, we even found condoms wedged... More 

Was this review helpful? Yes 1
ParkHolidaysUK, Manager at Suffolk Sands Holiday Park, responded to this review

Thank you for your review of our holiday park. It is always upsetting when a guest feels they didnt enjoy their stay. I trust that once these issues were reported they were dealt with efficiently. I do hope you will give us another try in the future. Many thanks More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 22, 2015 via mobile

After arriving with my partner, 1 year old son and our dog we were taken to one of the worst caravans I have ever stayed in and once inside it only got worse. The bathroom door did not close from the outside and the toilet seat was broken, they knew we had a one year old surely this should have... More 

Was this review helpful? Yes 1
ParkHolidaysUK, Manager at Suffolk Sands Holiday Park, responded to this review

I can only apologise for the issues you had during your stay. I have taken all of these points on board and will be addressing these with the team at suffolk sands. Thank you for taking the time to write this review. More 

Chesterfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 13, 2015

We have just come back from a 4 night stay at Suffolk Sands. We have really enjoyed our stay. We booked a Gold Plus Caravan and I'm very pleased we did. This caravan was fantastic, it was everything we needed. Very spacious, large dining lounge area, good sized kitchen and very large double bedroom with en suite, with 3 separate... More 

Was this review helpful? Yes 1
ParkHolidaysUK, Manager at Suffolk Sands Holiday Park, responded to this review

Thank you so much for your review. Its always so lovely to hear when our guests have had a great stay with us. It certainly sounds like you made the most of your stay, visiting local attractions. I am glad you found you could relax and that The park met all of your expectations. Many thanks again and i hope... More 

Essex, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 6, 2015

This was our second time at Suffolk sands and as before we had a good time . Lovely walks and weather was kind to us considering it was March. Caravan was brand new and so very clean and comfortable, plenty of heating and so cozy evenings with an bottle of wine went down well!! Will be coming back again next... More 

Was this review helpful? Yes
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

Thank you for your review I am glad you had a brilliant stay and look forward seeing you again next year. More 

london
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 3, 2015 via mobile

If you are looking for a quiet park with in walking distance to a beach or short drive to the port then this is deffently the park for you. As orther pepole have said their is no entertainment on site, but it is pointed out to you when you book that their is not entertainment and you will have to... More 

Was this review helpful? Yes
ParkHolidaysUK, General Manager at Suffolk Sands Holiday Park, responded to this review

I would like to thank you for taking the time and writing this review. One of the good things about Suffolk Sands is the piece and quiet you get around the park. Please accept my deepest apologies regarding your hot water, I will take this up with our maintenance team. I hope to see you back in the future More 

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