We had a brilliant stay at the Aston Hotel. The staff were courteous and friendly and the we couldn't fault the service. Our room was comfortable, clean and spacious. We ate in the restaurant on the Friday evening - plenty of choice and a well-presented, tasty meal. Prices were a little high perhaps but certainly not overly expensive and the...
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Dear Bolton 180165
Thank you for your review after staying here at the Aston Darlington. It is great to read that you found your stay to be brilliant.
Our rooms are of a standard so you can move around and relax during your stay. The Brasserie does serve alot of homemade dishes on the menu and they are tasty. The...
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We got a two night deal at the hotel and were very surprised what good value it was. On arrival at the hotel we were served toasted teacakes and coffee while we waited for our friends. We were checked in by a very friendly receptionist and were given a room upgrade as an extra surprise.The bedroom was very comfy and...
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Dear Sheila H
Thank you for your review after your recent stay. It is great to read that you all had such a relaxing break with us. Think the king size beds help to give a good nights sleep and the fact that you have space to move around in the bedroom too.
Your comments have been passed onto the...
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i have stayed at this hotel about 7 times, it has always exceeded the level of service I would expect for the price, much better accomodation and service than equivelant travel lodges or premier inns. The staff are brilliant. They really excelled last week when they had a disaster regarding the electricity and hot water. They called me and had...
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Dear Nountain
Thank you for your review, your comments will be passed on and i assure you they will be very well received.
Good news is, we are fully operational again and ready to welcome you when you stay next. It is good to read that you enjoy your stays with us and we deliver a good product alongside the...
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I stay at this Hotel twice a year for 3 nights each visit and for the price and location I dont think it can be beaten.The rooms are spacious and clean, a massive bed, a fantastic power shower and the staff are very friendly and helpful.The restaurant is very good value and all the food is cooked fresh, I hate...
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Dear KazzK
Thank you for your review after your recent stay, It is great to read such positive comments. The rooms are spacious and clean, so you can relax while staying. The power showers, are what they say they are!
Your review has been passed onto the team and they were thrilled. In Brasserie 59 we do have alot of...
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I stayed here for 2 nights and was very happy with everything. The room was very nice, the staff were very helpful and pleasant and the breakfasts were very good. There was nothing negative about my stay.
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Dear Southwestuk
Thank you for your review after your recent stay. Your comments have been passed onto the teams and they are thrilled.
It was great to read that you enjoyed your breakfast in Brasserie 59.
We look forward to your return in the near future
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Stayed here as part of a two night package through travel zoo. Did not get coffee and Pastries on arrival or lunch as per the deal we paid for.
Hotel was empty and we felt as though we should not be there.
Reception staff very unfriendly and uninterested, dining room staff much better and very polite.
Rooms ok and free...
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Dear Shirley W
Thank you for your comments after your recent stay with us. Could i apologise that you did not receive your coffee and pastries on arrival nor the lunch included in your package.
The hotel was quiet during your stay but that is the time of the year. I was shocked to read about reception, your comments have...
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While staff were very helpful here, my one night business stay was such that I would not use it again. There were problems with the IT booking system, as it did not represent what the occupancy was. I was assigned a room and asked to double check if it was already occupied. In fact, when I entered the room it...
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Dear Ashlawnguest
Thank you for your review after your recent stay here at the Aston Hotel Darlington. Could i take this opportunity to apologise for the level of service which you received.
I have looked into your comments and spoken with the relevant members of staff. The areas highlighted have been addressed with retraining being given to ensure this does...
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A good hotel if you are on business in this section of the north-east. It's certainly a step up on the usual chains, spacious and a good shower, although the en-suite was a bit small. The walls are thin - don't anticipate a private romantic evening here!
Dinner was OK - pleasant service and reasonable food and very clean but...
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Dear iiysygroes
Thank you for your review after your stay. It was good to read that you had a good stay. The shower is good and the rooms are spacious so that you can relax.
I am sorry that your room was not quiet, the soundproofing will be checked to stop any further noise disruption.
I am very concerned that...
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Stayed here for one night en route to a wedding in Darlington.
The room was spacious but the bathroom tiny, with the sink in the main bedroom which was strange. It was clean and comfortable. I managed to get a late cheap deal on this, so it was value for money, however I would not pay the full advertised price...
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Dear Shilpaandjames
Thank you for your recent review after your stay. I was disappointed to read that you felt your stay was 'adequate'.
It was good to read that you found the bedroom spacious and the room clean and comfortable (all our rooms are of this size, executive larger).
The basin being in the seperated area of the bedroom does...
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Stayed overnight at the Aston in Darlington on a business trip. Room was spacious and clean, although the walls are abit thin and not very soundproof. The shower was powerful and hot. I first found the layout of the room abit strange (sink in the room, shower and toilet separate) but this didn't bother me that much. I went to...
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Dear Mudsta84
Thank you for your review. Your comments will be passed onto the team, they will be very pleased.
It is good to read that you found your room clean and spacious, sorry that it was not as quiet as it should be, this will be looked at. Our showers are powerful and warming, they are relaxing on a...
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