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Smartline Sergios Hotel

180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
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Smartline Sergios Hotel
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153 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had a great holiday and met some wonderful people. Hotel was clean staff where friendly breakfast guys Kostas and Rena always smiling and helpful. I had a fall on stairs on first day hurt my back and dealt with it in a professional manner. The Crete people seemed very friendly. I would come back here.

Review collected in partnership with this hotel

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

You pay for what you get Apart from the reception area the hotel is dire in urgent need of an upgrade that needed to happen twenty years ago. The pool bar area is bit like sitting on decking that is claped out with the pool you can't see. The hotels official photos of hotel are photo shopped. Look at guests... More 

Was this review helpful? Yes 3

Travelers are raving about these Hersonissos hotels

cheshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived at the hotel late in the evening. After check in we were informed to drop off our cases and make our way to the dining area where a cold plate of meat cheese bread etc. We went into the lobby bar after and the drink was ok priced ( we had to pay as all inclusive finished at... More 

Was this review helpful? Yes 2
Bellshill, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

the hotel was in the main street of hersonissos, was ideal for getting about, 15min stroll to the harbour. I e-mailed the hotel, to see if we could get a large balcony,as we'd read the reviews that they were very small, and also a sea view if possible. the manager answered very quickly saying he would do his best for... More 

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Marie, Thank you for your comment in tripadvisor and for taking the time to write. We are very pleased that you had a good stay in our hotel and that you loved the room! If our guests have requests for the stay with us, just contact us and we will try our best to make the wishes come true.... More 

Lisburn, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

All round excellent,staff really friendly ,would go again in the morning was there in may and was really pleased with overall service. Location was excellent with bars clubs restaurants and shops all at hand . Jacky from Belfast.

Review collected in partnership with this hotel

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Jacky, Thank you very much for your good comment. We are happy to hear that you had a great time in our hotel. Thanks also for your good words to our staff; we do our best to give all guests a wonderful holiday. If you want to spend your next holidays again in Crete-Chersonissos with a good location, come... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Take no notice of the negative reviews - some people can not be pleased. Just had a great 11 days here with my partner. It's a great hotel in a great location. The rooms were cleaned every day with fresh towels. The food was really tasty and even my partner who is a fussy eater managed to enjoy something at... More 

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guest, Thank you very much for taking the time to write a comment. We are very pleased to hear that you had a good time in our hotel. You write that other guests don’t have to take a notice from bad reviews-we feel very happy to hear that and more happy that you were very satisfied with our service.... More 

Grimsby, United Kingdom
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For a 3 star all-inclusive break this was excellent value. We arrived late at night, quickly checked in & taken to dining area for a cold, plated supper & drinks. We had a room overlooking the main street but did not find it at all noisy (we stayed mid May). The room, bathroom & wardrobes were a good size, all... More 

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Doreen, Thank you a lot for your comment in tripadvisor. It is a pleasure for us, that you had a wonderful stay in our hotel. We want the best for our clients, therefore every of our employees is taking care of our guests to feel comfortable. We will give also the friendly words to Nikos and Manos, they will... More 

Santa Cruz de Tenerife, Canarias, Spain
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For sure, not a trendy hotel, but nice, clean, good situated one. Me and my friends had a excellent time in Sergios Hotel . Special apreciation for the staff . All of them were brilliant, very friendly, and nothing was too much bother. We are particularly grateful the barman at the pool bar, Manos, he was always smiling, cleaning and... More 

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Emi M, Thank you for writing a comment and for taking the time. We are pleased to hear that you and your friends had a good time in our hotel. We will surely pass your feedback to all colleagues and personally to Manos. If you choose to visit Crete again, don’t hesitate and visit Smartline Sergios Hotel. Kind regards... More 

Southport, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My partner and I returned from Crete this evening, and we had a brilliant time at this hotel. We checked in last Friday for seven days and the staff were warm and friendly from the start. The check-in process was relatively fast. We were given the key to our room and directed to it - 507 - it was very... More 

Was this review helpful? Yes 2
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Ryan, We are very happy to get your wonderful comment in tripadvisor. Thank you very much for that, for uploading pictures and for taking the time to write; our costumer comments are very important to us and other guests. We are very proud for your warm words of our staff; and of course we will give your words to... More 

Belfast, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I spent a week in this hotel 26th may to 2nd june 2015 with 2 friends. we shared the one room and had enough room in it. The room was clean and tidy and cleaned ever day. the staff were friendly and helpful. It was all inclusive ,I'm very fussy but I managed to find food I would eat at... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guests, Thank you for choosing to stay in our hotel. To improve us, we take all the positive as well the negative comments from our clients. Thank you very much for taking the time to write a comment. We are happy that you enjoyed your stay with us. We hope to see you again in the near future. Warm... More 

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