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Smartline Sergios Hotel

180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
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1 room 1 adult
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Smartline Sergios Hotel
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221 Reviews from our TripAdvisor Community

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Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 26, 2015

Not much to do there is no entertainment and I think the lager is watered down ok for what we paid but would not go back the hotel is in the middle of herronsisi shops everywhere selling fake goods some of the restraints at the beach have very good food the hotel was a bit tedious at times

Helpful?
Thank eddie m
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guest, we would like to thank you for taking your time writing your review about our hotel. Feedback regardless being positive or negative is very important to us as it helps us improve and personalize our services. It is really sad to hear that you left our hotel unsatisfied regarding the entertainment. Our hotel located at the centre of... More 

Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 28, 2015

Just back from 7 day sentence at hotel Sergios! We knew we had booked a basic hotel but they r having a laugh it is run on a shoe strng. Also word of warning we hired a safe and were given a code and told it was impossible to change it until surprise surprise!money went missing! When reported to the... More 

Helpful?
3 Thank Jacqueline M
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Guest, We are very sorry to see that after your stay here in Sergios you have come to express your impressions in such a manner. We tried our best for your holiday, starting upon arrival, as you had booked a room with no balcony, and knowing that, you started complaining about everything. You were upgraded upon arrival to a... More 

Southampton
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 18, 2015 via mobile

Me and my wife stayed in this hotel in September. We didn't expect amazing hotel considering the price we have paid. I will start from the positives. Hotel was very clean and rooms were good size to what we needed. Food was very good and everybody was able to find something for themselves. Me and my wife went there to... More 

Helpful?
2 Thank Mariusz K
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guest , Thank you for taking the time to review us on Tripadvisor! Our team is glad that you had a good time in our hotel. We work hard to keep our guests satisfied and happy so we will take the credit!!! Hope to see you again!!! Our best regards Smartline Sergios Team !! More 

Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 8, 2015

I came here with my friends in June and saw so many bad reviews for it that we didn't expect much of the hotel. But then when we got there the staff were so lovely and we're also very helpful considering I forgot all the documents to say that we actually booked to stay in the hotel! The rooms were... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 490jennifer
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Jennifer, Thank you for choosing our hotel for your holidays and for the lovely comments!!! Our team is happy and satisfied that you had a great time during your stay in Sergios! We all work very hard to provide enjoyable holidays to our guests!!! We look forward to welcome you again! Our regards The Smartline Sergios Team! More 

Stockton-on-Tees, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 7, 2015

Best holiday I have had fantastic service from the staff one of the days my shower broke staff seen to this promptly Hotel is in great location right on the strip night life and 5 minutes walk to the beach. (YAMAS) 😊👌

Review collected in partnership with this hotel

Helpful?
1 Thank aaron_yousaf89
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Guest, We would like to thank you for your lovely comments here on Tripadvisor. Our team is pleased that you find your holidays with us enjoyable!!! All the efforts we make they are paid off when our guest leave happy!!! We would love to have you back someday!! Our regards The Smartline Sergios Team More 

Rotherham, United Kingdom
1 review
5 of 5 stars Reviewed October 7, 2015

excellent hotel staff very friendly will do anything to make your stay enjoyable food is good variety for everyone overall very nice hotel would recomend nice and central easy walk to star beach and sea front

Helpful?
Thank kenswann
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Guest, Thank you for taking the time to comment on Tripadvisor. Always happy to hear that our guests have enjoyed their time in our hotel, it is the best reward to our efforts! It would be a pleasure to welcome you back!! Best Regards The Smartline Sergios Team More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 6, 2015 via mobile

One of the best hotels we have stayed in. Very friendly staff. Would definitely recommend! Food ok but we preferred to eat out. Hotel has a small pool and a selection of games. Just a short walk to the beach too. Rooms quite small but you don't really stay indoors

Helpful?
Thank Stephanie O
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Stefanie, Thank you for choosing our hotel for your holidays. Your lovely comments made our team very happy and give us a reason to keep up the good work! We sure hope to see you again!!! Our regards The Smartline Sergios Team More 

Wallasey, United Kingdom
Level Contributor
1 review
4 of 5 stars Reviewed October 2, 2015

Lovely hotel food and the cleanest of rooms were excellent The staff were helpfully and friendly We only booked last minute due to my illness and was not sure if I could have a holiday all I can say it was great and we all enjoyed our stay

Review collected in partnership with this hotel

Helpful?
Thank Gaynor S
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Guest, Thank you for taking the time to comment on Tripadvisor. Always happy to hear that our guests have enjoyed their time in our hotel, it is the best reward to our efforts! We would love to see you again Best regards, The Smartline Sergios Team! More 

Hull, England, United Kingdom
1 review
5 of 5 stars Reviewed September 30, 2015

Sergio was a very friendly hotel and the staff were amazing. There was a good choice of food and the rooms were clean. The location was also great and my sister and I would deffinately go back. We got exactly what we paid for and had a great chilled holiday.

Review collected in partnership with this hotel

Helpful?
Thank Michelle M
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Michelle, Thank you for choosing our hotel for your holidays and for the lovely comments!!! Our team is happy and satisfied that you had a great time during your stay in Sergios! This is the reason we work for!!!! We look forward to welcome you again! Our regards The Smartline Sergios Team! More 

glasgow
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed September 25, 2015 via mobile

Stayed in the sergios hotel for two weeks in September We arrived in the hotel after a 3 hour delayed flight reception Starr the night porter was very helpful easy check in,got to our room on the 4th floor as we requested put cases in and went down to the lively bar in the hotel had a drink then went... More 

Helpful?
1 Thank GlasgowFroggie
Kyriakos D, Director of Sales at Smartline Sergios Hotel, responded to this review

Dear Guest of room 409 !! Thank you so much for your wonderful online review for our Hotel. Our staffs is giving it’s best to make all guests happy, satisfy all wishes and resolve any problems. We are very proud to read that this effort is recognizable. We understand your need to be somewhere else next year, we hope though... More 

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