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Smartline Sergios Hotel

180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
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Smartline Sergios Hotel
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Smartline Sergios Hotel
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116 reviews from our community

Traveler rating
    37
    33
    14
    22
    10
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12
58
4
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (116)
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1 review
5 of 5 stars Reviewed January 5, 2015

This is a very good hotel. The hotel has an excellent location, directly in the city center. The staff is extremely friendly and helpful. The food is tasty. My personal request was wifi access in the room. Unfortunately it wasn't possible but still had free access at the lobby. Crete is amazing and i and my girlfriend will definetely come... More 

Was this review helpful? Yes 1
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Olena, Thank you very much for reviewing our hotel on Tripadvisor. We read with great pleasure your positive evaluation about the hotel's location, the quality of food and our attentive team. As you mention, the internet WiFi service in our hotel is free of charge in the lobby area and complimentary for all guests. We very much hope to... More 

1 review
4 of 5 stars Reviewed December 30, 2014

Hotel located very well at the center d' a balneal small town. Room on very pleasant court Very pleasant service and staffs. Pleasant kitchen, only flat not enough fruits. Neighbourhood of l& #039; very pleasant hotel. Visit and excursions in the vicinity. Bus service and car rental very easy and inexpensive. Swimming pool and solarium very resting for family vacancies.

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Martine, We would like to thank you for choosing our hotel for your holidays and for taking the time to write your review. Making your family stay so unforgettable and appreciating so much all our facilities, is a motive for all of us here in smartline Sergios to strive for excellence. Hope to have the opportunity to welcome you... More 

Livingston, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 13, 2014

We were here on a week holiday back in July.the hotel was OK but not great,the shower was so small you didn't have room to wash properly. We got eaten alive with misqutos and at meals times there was a family of cats and kittens coming up onto the table scrounging food......disgusting!!!!how ever we were told when booking this holiday... More 

Was this review helpful? Yes 3
Glasgow, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 20, 2014

just returned from week in this hotel, found the staff (especially reception & bar ) very friendly food was good tho basic location excellent ! as a no frills hotel cannot be beaten it was well placed, clean & comfortable & the barman in the lobby bar was brilliant

Was this review helpful? Yes 2
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Hugh, Thank you very much for reviewing us on Tripadvisor. We are delighted that you enjoyed all services and amenities offered, the convenient location but most importantly the professionalism and politeness of our team members. Your positive input has been brought to their attention. We very much hope to have the pleasure of welcoming you back again soon. Kind... More 

newcastle
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 9, 2014

We have just returned from our holiday the hotel was really nice food great location really good. The only downside was for all inclusive you could only have raki ouso beer or wine . There were lots of complaints from guests . Also the staff were not very friendly the only person was a lady that cleared the tables .... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 4, 2014

Stayed at this hotel this week check in very slow rooms basic beds uncomfy reception staff quite rude my room was located outside lift room 106 very noisy also some work being done close by so was getting woken at 6 in morning as well as being disturbed by other guests coming home from nightclubs food was terrible lookwarm all... More 

Was this review helpful? Yes 2
Matlock, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 4, 2014

My wife and I had a great week here. The service from the friendly staff was wonderful. The food was generally good, while sometimes lacking imagination. For a no-frills, comfortable, clean hotel, well-placed in relation to local restaurants, shops and beaches, it cannot be beaten.

Was this review helpful? Yes 1
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guest, Thank you very much for having chosen our hotel for your summer holidays and for taking the time to submit your review. All your feedback is very valued to us and we will take into serious consideration your comments. Your positive and kind remarks on our team members' performance and attitude will be passed on to them with... More 

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 23, 2014

When I read some of the reviews I was slightly dubious but the negative reviews are unfounded. The staff here are wonderful and couldn't have been nicer . When I felt unwell they offered to make me soup specially and bring it to my room. Even though the rooms are basic they are cleaned everyday. I didn't have any problem... More 

Was this review helpful? Yes 5
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Kaytie-Marie, Thank you so much for reviewing our hotel on Tripadvisor. With pleasure we read and appreciated your more than positive evaluation of your stay here, pointing out mainly the high quality and personalised service you received by our team members, the food selection, the level of all amenities and facilities rendered. We very much hope to have the... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 23, 2014

Courteous staff and friendly, good variety of the food. Close enough to the beach and anyone wanting to go it alone then the reception staff are willing and helpful with advise.situated near the main road there was no traffic noise. Ideal for a family holiday but also couples not wanting the usual holiday with loud music and parties 24/7

Was this review helpful? Yes 2
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Sara, Thank you very much for reviewing our hotel on Tripadvisor. Your feedback is important to us and we are grateful for the time taken to share your experience. With pleasure we read your evaluation about the condition of our hotel, the level of services provided and the convenient location. We very much hope to have more opportunities in... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 21, 2014

Hotel is in a great location. The rooms are basic and the shower is small, and the shower head kept falling but if I were to of informed reception I'm sure they would have sorted it as I saw a handyman around, but I got used to holding the shower head in the end. Staff are friendly and helpful except... More 

Was this review helpful? Yes 2
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear sir/madam, Thank you for taking the time to share your input with us. It is with pleasure to read that your overall impression by your visit here with us was positive. All your feedback has been taken into serious consideration. In particular your comment about the service provided by our lobby bar’s staff has been discussed with the relevant... More 

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