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Smartline Sergios Hotel

180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
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1 room 1 guest
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Smartline Sergios Hotel
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187 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dundee, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have recently returned from my holiday in Crete, and this was the hotel I stayed in. Food wasn't the best, but I am not used to continental style dishes so that could just be me, though there were many options (including vegetarian options) however the hotel was very clean, and I found all of the staff to be very... More 

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Fiona, Thank you for taking the time to write your feedback on this website. Our customers’ comments are very important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary. We are delighted that you liked the service of our team members and the... More 

Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Excellent staff, very helpful. Bar, Dining area, bedroom all areas very clean and tidy. Drawback, our room was on the ground floor near to reception and dining area, very noisy. I would visit this hotel again but would not want a room on the ground floor.

Was this review helpful? Yes 1
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Patricia, Thank you for your feedback in tripadvisor. We are glad that you had an excellent stay in our hotel. Furthermore we are happy that you liked the service of our staff! If you have any room wishes for your next stay with us, don’t hesitate and contact us before you arrive. We are looking forward to welcome you... More 

Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Me and my friend had a great holiday! The hotel was lovely and clean and the maids cleaned the room every day and what a great job they did. I'm a very fussy person when it comes to food but they always had something there that I could eat. The prices for drinks are reasonable and the staff in the... More 

Was this review helpful? Yes 1
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Charlene, Thank you for choosing Smartline Sergios for your holidays and for gave a comment in tripadvisor. We are delighted that you and your friend had a great stay in our hotel. Thank you also for your wonderful words to our food and to our team members. We will give the regards to Babis. We are looking forward to... More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

I have been here with 2 friends to party in chersonissos. We sometimes were very noisy when we came back partying. But to be honest the manager took good action with us and kept us quiet after he warnes us. We liked the employees so much. They were al very friendly. The only bad thing was the lunch and dinner.... More 

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Remco, We are happy that you had a great stay with your friends in our hotel. Furthermore we are delighted that you liked the service of our team members. We all do our best to give our guests an unforgettable stay. Please tell us by email why you didn’t liked our lunch and dinner!? All suggestions are welcome. If... More 

Liverpool
1 review
5 of 5 stars Reviewed 4 weeks ago

The Sergios were a very welcoming team and nothing seemed to be to much trouble for them. The maid left our room absolutely faultless and therefore allowed us to have a very pleasant stay. The hotel offers Wi-fi in the bar and reception which we enjoyed and the bar and pool area were second to none.

Review collected in partnership with this hotel

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guests, We thank you very much for your positive comment in tripadvisor and for selecting Smartline Sergios hotel for your holidays. We are really glad that you enjoyed your stay with us and that you liked the service provided by our staff. We are grateful for your recommendation and kind words about the resort and we hope to have... More 

1 review
4 of 5 stars Reviewed 5 weeks ago

Recently visited this hotel. The layout of the hotel is quite basic and at first are impressions were doubtful as the pool was depressed from the lounge area and was situated in a place hidden from sunlight most times. However,after getting used to the layout we were happy with the hotel design and the cleanliness were at great standards. You... More 

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guests, Thank you very much for your good review. We are really glad that you enjoyed your stay with us. It is really rewarding for our efforts to receive such good feedback. We are looking forward to welcome you again in our hotel in the near future. Best regards the Smartline Sergios Team! More 

Wakefield England
Level Contributor
3 reviews
5 of 5 stars Reviewed July 17, 2015

Lovely holiday. Hotel very clean and the staff were very friendly. They couldn't do enough for you. Great value for money. All the staff were great fun especially Babis in the lobby bar. Spacious room

Review collected in partnership with this hotel

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guests, We are happy that you had a wonderful stay with us. We will give your good words to our team members and especially to Babis! Thank you for given a feedback. It would be a pleasure for us to welcome you again in our hotel! Best regards, the Smartline Sergios Team! More 

N.E.Lincolnshire
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 16, 2015

Stayed here beginning of July. Check in was very quick and easy, the chap on the reception was lovely who checked us in. We were given room 101. The best way I can describe this room is, it was like a prison cell!! No balcony, very small dingy and dark. As we checked in at 3am in the morning, we... More 

Was this review helpful? Yes 2
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear guests, Thank you for wrote a comment in tripadvisor. We take every comment serious; it doesn’t matter if positive or negative. We are sorry that we couldn’t cover your requirements with the room. You booked a room without balcony and you wished an upgrade to a room with balcony. That’s why you paid 54 Euros, this was for the... More 

Nottingham, United Kingdom
2 reviews
4 of 5 stars Reviewed July 11, 2015

We had a lovely holiday, the hotel is in a great location with plenty to do in the area. I was surprised on how clean the hotel actually was. The staff are extremely welcoming and kind to everyone. The food was good especially the traditional Greek dishes, I would say there is a range of food for everyone. Although how... More 

Was this review helpful? Yes
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Alice, Thank you for taking the time to write a comment. We are pleased that you had a lovely stay in our hotel. Thank you also for your good words about our staff and the delicious food. Why not coming back to us? We would be very happy to welcome you again. Best regards, The Team of Smartline Sergios! More 

Tamworth, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 9, 2015

Rooms : clean nd tidy and had a fridge which is very handy beds are made every day and towells clean every day . The food very good and always fresh with plenty of choice and the restaurant staff are exceptional .pool and sunbed area always very clean and tidy with drinks and nibbles bought round f snacks. Reception staff... More 

Was this review helpful? Yes 2
Kyriakos D, Διευθυντής Πωλήσεων at Smartline Sergios Hotel, responded to this review

Dear Tracey, Thank you very much for your comment in tripadvisor. We are happy that you had a wonderful stay in our hotel. Thank you also for your good words about our service, the delicious food and our team members. We are happy when our clients are happy! If you choose to come back to Crete or Hersonissos – come... More 

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