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All 180 Hersonissos hotels

Eurohotel Smartline Sergios Hotel

3.0 of 5 Hotel   |   180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
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Eurohotel Smartline Sergios Hotel
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Ranked #74 of 180 Hotels in Hersonissos
A recent review
4 of 5 stars reviewed 1 week ago
happywanderer40 newcastle
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108 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

We have just returned from our holiday the hotel was really nice food great location really good. The only downside was for all inclusive you could only have raki ouso beer or wine . There were lots of complaints from guests . Also the staff were not very friendly the only person was a lady that cleared the tables .... More

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1 review
1 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel this week check in very slow rooms basic beds uncomfy reception staff quite rude my room was located outside lift room 106 very noisy also some work being done close by so was getting woken at 6 in morning as well as being disturbed by other guests coming home from nightclubs food was terrible lookwarm all... More

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Matlock, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I had a great week here. The service from the friendly staff was wonderful. The food was generally good, while sometimes lacking imagination. For a no-frills, comfortable, clean hotel, well-placed in relation to local restaurants, shops and beaches, it cannot be beaten.

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

When I read some of the reviews I was slightly dubious but the negative reviews are unfounded. The staff here are wonderful and couldn't have been nicer . When I felt unwell they offered to make me soup specially and bring it to my room. Even though the rooms are basic they are cleaned everyday. I didn't have any problem... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Courteous staff and friendly, good variety of the food. Close enough to the beach and anyone wanting to go it alone then the reception staff are willing and helpful with advise.situated near the main road there was no traffic noise. Ideal for a family holiday but also couples not wanting the usual holiday with loud music and parties 24/7

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel is in a great location. The rooms are basic and the shower is small, and the shower head kept falling but if I were to of informed reception I'm sure they would have sorted it as I saw a handyman around, but I got used to holding the shower head in the end. Staff are friendly and helpful except... More

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Nottingham, United Kingdom
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

i most say this is the worse hotel i have ever stopped in.... the pool is very small my pond in garden is bigger everything about this hotel was not nice you dont get your bed changed for at least 3 days and towels who wants to be sleeping on sheets that aint been changed for 3 days dirty if... More

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Saint Petersburg City, Russia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Excelent food and services. We very pleased that we were here. We spent a very good days at Sergios and at Hersonissos. Of the negative things - tiny shower cabin, and uncomfortable mattresses. Thank for all to Sergios team, and a special thanks to Manos!

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Sofia, Bulgaria
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 14, 2014

Positives - good location, very close to one of the small beaches, very nice and helpful reception staff (our complaint about problems with the bathroom drainage was taken care of). Negatives - the hotel looks old and in need of renovation, no mosquito net on the balcony door, leaking toilet bowl, tiny shower cabin, the most uncomfortable mattresses , the... More

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Kyriakos D, Διευθυντής Πωλήσεων at Eurohotel Smartline Sergios Hotel, responded to this review

Dear Madi, Thank you for posting your review following your stay with us. It is with pleasure to note that you were satisfied with the location of the hotel and especially the quality of service provided. Our staff is very pleased and honoured, that you mention the real hard effort they put into providing our guests high quality services. However,... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2014

Personnel very kind, helpful and of good advice. A very nice team working in a familial atmosphere. We also ate very well, excellent cocktails of Manos. Very good practical and touristical advice of Natacha at the reception. A pity that air conditioning was paying.

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Additional Information about Eurohotel Smartline Sergios Hotel

Address: 180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eurohotel Smartline Sergios Hotel 3*
Number of rooms: 99
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Also Known As:
Eurohotel Smartline Sergios Hotel Crete, Greece

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