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All 185 Hersonissos hotels

Eurohotel Smartline Sergios Hotel

3.0 of 5 Hotel   |   180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
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Eurohotel Smartline Sergios Hotel
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Ranked #77 of 185 Hotels in Hersonissos
A recent review
4 of 5 stars Reviewed October 20, 2014
hugh c Glasgow, United Kingdom
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113 reviews from our community

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    10
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12
56
4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Livingston, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

We were here on a week holiday back in July.the hotel was OK but not great,the shower was so small you didn't have room to wash properly. We got eaten alive with misqutos and at meals times there was a family of cats and kittens coming up onto the table scrounging food......disgusting!!!!how ever we were told when booking this holiday... More 

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Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2014

just returned from week in this hotel, found the staff (especially reception & bar ) very friendly food was good tho basic location excellent ! as a no frills hotel cannot be beaten it was well placed, clean & comfortable & the barman in the lobby bar was brilliant

Was this review helpful? Yes 1
Kyriakos D, Διευθυντής Πωλήσεων at Eurohotel Smartline Sergios Hotel, responded to this review

Dear Hugh, Thank you very much for reviewing us on Tripadvisor. We are delighted that you enjoyed all services and amenities offered, the convenient location but most importantly the professionalism and politeness of our team members. Your positive input has been brought to their attention. We very much hope to have the pleasure of welcoming you back again soon. Kind... More 

newcastle
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 9, 2014

We have just returned from our holiday the hotel was really nice food great location really good. The only downside was for all inclusive you could only have raki ouso beer or wine . There were lots of complaints from guests . Also the staff were not very friendly the only person was a lady that cleared the tables .... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 4, 2014

Stayed at this hotel this week check in very slow rooms basic beds uncomfy reception staff quite rude my room was located outside lift room 106 very noisy also some work being done close by so was getting woken at 6 in morning as well as being disturbed by other guests coming home from nightclubs food was terrible lookwarm all... More 

Was this review helpful? Yes 1
Matlock, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 4, 2014

My wife and I had a great week here. The service from the friendly staff was wonderful. The food was generally good, while sometimes lacking imagination. For a no-frills, comfortable, clean hotel, well-placed in relation to local restaurants, shops and beaches, it cannot be beaten.

Was this review helpful? Yes 1
Kyriakos D, Διευθυντής Πωλήσεων at Eurohotel Smartline Sergios Hotel, responded to this review

Dear guest, Thank you very much for having chosen our hotel for your summer holidays and for taking the time to submit your review. All your feedback is very valued to us and we will take into serious consideration your comments. Your positive and kind remarks on our team members' performance and attitude will be passed on to them with... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 23, 2014 via mobile

When I read some of the reviews I was slightly dubious but the negative reviews are unfounded. The staff here are wonderful and couldn't have been nicer . When I felt unwell they offered to make me soup specially and bring it to my room. Even though the rooms are basic they are cleaned everyday. I didn't have any problem... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 23, 2014 via mobile

Courteous staff and friendly, good variety of the food. Close enough to the beach and anyone wanting to go it alone then the reception staff are willing and helpful with advise.situated near the main road there was no traffic noise. Ideal for a family holiday but also couples not wanting the usual holiday with loud music and parties 24/7

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 21, 2014

Hotel is in a great location. The rooms are basic and the shower is small, and the shower head kept falling but if I were to of informed reception I'm sure they would have sorted it as I saw a handyman around, but I got used to holding the shower head in the end. Staff are friendly and helpful except... More 

Was this review helpful? Yes 2
Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 17, 2014

i most say this is the worse hotel i have ever stopped in.... the pool is very small my pond in garden is bigger everything about this hotel was not nice you dont get your bed changed for at least 3 days and towels who wants to be sleeping on sheets that aint been changed for 3 days dirty if... More 

Was this review helpful? Yes 1
Saint Petersburg City, Russia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 15, 2014

Excelent food and services. We very pleased that we were here. We spent a very good days at Sergios and at Hersonissos. Of the negative things - tiny shower cabin, and uncomfortable mattresses. Thank for all to Sergios team, and a special thanks to Manos!

Was this review helpful? Yes 2
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Additional Information about Eurohotel Smartline Sergios Hotel

Address: 180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eurohotel Smartline Sergios Hotel 3*
Number of rooms: 99
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Also Known As:
Eurohotel Smartline Sergios Hotel Crete, Greece

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