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All 178 Hersonissos hotels

Eurohotel Smartline Sergios Hotel

3.0 of 5 Hotel   |   180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
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Eurohotel Smartline Sergios Hotel
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Ranked #71 of 178 Hotels in Hersonissos
A recent review
5 of 5 stars reviewed 1 week ago
Kaytie-Marie S
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104 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

When I read some of the reviews I was slightly dubious but the negative reviews are unfounded. The staff here are wonderful and couldn't have been nicer . When I felt unwell they offered to make me soup specially and bring it to my room. Even though the rooms are basic they are cleaned everyday. I didn't have any problem... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Courteous staff and friendly, good variety of the food. Close enough to the beach and anyone wanting to go it alone then the reception staff are willing and helpful with advise.situated near the main road there was no traffic noise. Ideal for a family holiday but also couples not wanting the usual holiday with loud music and parties 24/7

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is in a great location. The rooms are basic and the shower is small, and the shower head kept falling but if I were to of informed reception I'm sure they would have sorted it as I saw a handyman around, but I got used to holding the shower head in the end. Staff are friendly and helpful except... More

Was this review helpful? Yes 2
Nottingham, United Kingdom
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

i most say this is the worse hotel i have ever stopped in.... the pool is very small my pond in garden is bigger everything about this hotel was not nice you dont get your bed changed for at least 3 days and towels who wants to be sleeping on sheets that aint been changed for 3 days dirty if... More

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Saint Petersburg City, Russia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excelent food and services. We very pleased that we were here. We spent a very good days at Sergios and at Hersonissos. Of the negative things - tiny shower cabin, and uncomfortable mattresses. Thank for all to Sergios team, and a special thanks to Manos!

Was this review helpful? Yes 2
Sofia, Bulgaria
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Positives - good location, very close to one of the small beaches, very nice and helpful reception staff (our complaint about problems with the bathroom drainage was taken care of). Negatives - the hotel looks old and in need of renovation, no mosquito net on the balcony door, leaking toilet bowl, tiny shower cabin, the most uncomfortable mattresses , the... More

Was this review helpful? Yes 3
Kyriakos D, Διευθυντής Πωλήσεων at Eurohotel Smartline Sergios Hotel, responded to this review

Dear Madi, Thank you for posting your review following your stay with us. It is with pleasure to note that you were satisfied with the location of the hotel and especially the quality of service provided. Our staff is very pleased and honoured, that you mention the real hard effort they put into providing our guests high quality services. However,... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Personnel very kind, helpful and of good advice. A very nice team working in a familial atmosphere. We also ate very well, excellent cocktails of Manos. Very good practical and touristical advice of Natacha at the reception. A pity that air conditioning was paying.

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Rowley Regis, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 14, 2014

Me and my girlfriend stayed here for our first holiday and it was a great hotel. Located directly in the centre of the hhersonissos strip, we have plenty to do in and outside of the hotel. Whilst we were staying we met other brutish couples who claimed to be having a "horrible time", they have difficultly enjoying the food especially.... More

Was this review helpful? Yes 4
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2014

Compared with other Greek tourist hotels, Sergios provide good value for money. The food is of good standard considering that it is all-inclusive, and the rooms are reasonable in size. The staff is very attentive and do their utmost to help the guests. I saw only two minor problems: 1: WiFi was unstable and 2: the bartender at the Lobby... More

Was this review helpful? Yes 1
Middlesbrough, England
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 6, 2014 via mobile

Rooms basic with payable aircon and safe daily/weekly. Bathroom small and shower tiny but we managed. Staff very pleasant and helpful. A/I drinks lager wine very good and soft drinks....spirits very limited choice (raki/ouzo), no vodca or anything else. Food a bit repetitive but plenty of salad and fruit always something that you'll like. Areas clean and reception has wifi... More

Was this review helpful? Yes 1
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Additional Information about Eurohotel Smartline Sergios Hotel

Address: 180 El. Venizelou Street, Hersonissos, Crete 700 14, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eurohotel Smartline Sergios Hotel 3*
Number of rooms: 99
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Also Known As:
Eurohotel Smartline Sergios Hotel Crete, Greece

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