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All 186 Hersonissos hotels

Aldemar Royal Mare Thalasso Resort

5.0 of 5 Spa   |   Limenas Hersonissou, Hersonissos, Crete 70014, Greece
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Aldemar Royal Mare Thalasso Resort
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Ranked #23 of 186 Hotels in Hersonissos
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
butlerkit
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732 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
3 of 5 stars Reviewed 2 weeks ago

we must have stayed at the same time as 386kenthc, by the end of the holiday it was awful, so few staff and a real reluctance to serve and clear tables in the "canteen" - cats were eating off some of the tables and the staff flicked them away but didn't clear the table so back came the cats! bottle... More

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Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review

Dear Guests, Thank you for posting a review of Tripadvisor. We always appreciate candid comments from our guests as they help us to improve our services. In reply to ours we would like to add the following: It is unfortunate that we do not have any record of your comments during your stay here. Our main restaurant offers a large... More

Jerusalem
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Well designed hotel, beautiful grounds. Can rent a car or taxi into to the center of town.Staff in all parts of hotel were very friendly and helpful! Right on a private beach- recommend strongly for high quality and money's worth stay:)

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Derbyshire, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Aldemar Royal Mare from 24th to 31st October, hotel closed on the 1st November 2014. Firstly the positives, the hotel is a beautiful set out hotel, the staff were extremely helpful and friendly and due to booking their Full Board Plus option through Jet2, which when we arrived was not available, we were upgraded to All Inclusive... More

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

we arrived at the knossos royal for a 2 week vip beach bungalow half board.we tried for all inclusive but jet2 said they only done half board on the vip.the room was great lovely pool but not very private but good very big warm enough cant complain.we met the jet2 rep next day.to book the trips off course.she was very... More

Was this review helpful? Yes 1
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review

Dear guests, Thank you for writing a review on Tripadvisor. We always appreciate candid comments from our guests as they help us to improve our services. We are sorry to hear that you were not informed about the closing date of our hotels. The outmost was done to inform our travel partners, and apologize if this information was not passed... More

Scotland
Top Contributor
51 reviews 51 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very nice hotel, well situated for the airport and within walking distance of Hersonnisis resort. Rooms were of a high standard and well serviced during our one week stay. The rooms all look to be of a similar high standard. When we were told we had been given an upgrade, it was not obvious from what. Perhaps it was... More

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 4 weeks ago

Originally due to stay in Aldemar Knossos Royal, but on arrival were told ‘we are closed for the winter, you have been moved to the Aldemar Royal Mare’. No apology, or explanation. On arrival at the Royal Mare we were informed of the terms of our ‘All Inclusive’ package; one choice of restaurant, small selection of drinks (no fruit-based drinks,... More

Was this review helpful? Yes
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review

Dear Guests, Thank you for taking the time to post a review on Tripadvisor. We always appreciate candid comments from our guests as they help us to improve our services. In reply to yours we would like to add the following: We are saddened to hear that you did not know about the hotel change. We have taken outmost care... More

Shepshed, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 19, 2014

My wife and I have just spent a week at this hotel. Firstly the good points. The staff are extremely helpful and the cleaning staff did an excellent job. In fact the room was first class. Clean towels, water and fresh fruit every day if required. A golf buggy ride from reception to the room with our cases was also... More

Was this review helpful? Yes 3
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review

Dear Guests, Thank you for posting a review of Tripadvisor. We always appreciate candid comments from our guests as they help us to improve our services. We are glad that you overall enjoyed your holiday and found the room to your liking. Our buffet restaurant keeps temperatures of international health standards, should any food course not be as hot as... More

Bristol, United Kingdom
Senior Contributor
23 reviews 23 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 16, 2014 via mobile

My friend and I booked through Secret Escapes, on arriving at the hotel at midnight we were treated to an a la carte meal which started the holiday in a fine fashion. The setting was incredible but functional and the beautiful plants in the grounds added to the atmosphere. The food at half board was tasty but lacked the wow... More

Was this review helpful? Yes 1
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review

Dear Guests, Thank you for letting us know how much you enjoyed your stay at Aldemar Royal Mare. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. Your kind remarks encourage us to continue the good and hard work, assuring you... More

Israel
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 15, 2014

Our second visit to this hotel. Me and my brather and our wives . Mostly very friendly and helpful staff, especially the staff at the reception desk. High level of food, quiet, comfort and clean rooms. The hotel located at the middle of the iland so for travellers it is very comfortable, not too far driving along all the iland... More

Was this review helpful? Yes 3
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review

Dear Guests, We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar . Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas. Warm and sunny days are ahead and we look forward to... More

Sutton-on-Sea, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2014

For the first time in many years we booked a package deal from the UK and were a little unsure about what we find. No worries. The Aldermar is a very impressive village - extensive grounds and well maintained buildings and grounds. We were booked into a 'garden view bungalow' so were a little surprised when shown to a typical... More

Was this review helpful? Yes 1
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review

Dear Guests, Thank you very much for taking the time to write about your experiences in our Hotel Royal Mare Thalasso Resort. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. Rest assured that we have taken in serious consideration all of your comments. Our guests feedback is always valuable... More

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Additional Information about Aldemar Royal Mare Thalasso Resort

Address: Limenas Hersonissou, Hersonissos, Crete 70014, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:5 star — Aldemar Royal Mare Thalasso Resort 5*
Number of rooms: 384
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Also Known As:
Aldemar Royal Mare & Thalasso Hotel Chersonisos
Aldemar Royal Mare And Thalasso
Aldemar Royal Mare Village Thalasso
Royal Mare Village
Royal Mare Crete
Aldemar Royal Mare Thalasso Resort Crete, Greece

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