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All 176 Hersonissos hotels

Hersonissos Palace Hotel

4.0 of 5 Hotel   |   Dedalou 10 Street | Limin, Hersonissos, Crete 70014, Greece
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Ranked #79 of 176 hotels in Hersonissos
A recent review
5 of 5 stars reviewed 6 days ago
Michael S Ossett, England, United Kingdom
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438 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Preston, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

No way 5 star especially after a week on costa cruise. Staff bend over backwards for Russian speaking guests. Ignorant waiters in hotel. No attempt made to pour coffee at breakfast or to make guests welcome. Alfresco dining area looks out on waste land stray cats and garbage bins. Not fussy but this really was the pits in my opinion... More

Was this review helpful? Yes 2
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for review of the Hersonissos Palace although we are disappointed the hotel did not meet your expectations. We are an international hotel attracting guests from all over the world and we try to make all our guests feel welcome and comfortable no matter what nationality they are. I feel it is a little unfair to compare... More

Ossett, England, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and i have just got back from a week at this hotel and we totally loved it. All the staff were friendly and really helpful. There was also a fantastic choice of food and drink. We spent most days relaxing at the pool at the rear of the hotel and the pool bar was very handy. We both... More

Was this review helpful? Yes 4
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for your review of the Hersonissos Palace. We are really pleased you enjoyed your stay with us; we work hard as a team to make sure all our guests feel welcome and comfortable and I will certainly pass your comments on to the staff. We are glad you enjoyed the spread of food in the restaurant,... More

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed at the Hersonissos palace hotel. From arrival we were made to feel very welcome. We arrived about 10pm and Fotini the manager had put together a snack as she knew we might be hungry after travelling. The BBQ night was on when we arrived and it looked as though everyone was having a brilliant time... More

Was this review helpful? Yes 7
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Janine and Colin, thank you for writing a review of the Hersonissos Palace. It was a pleasure to read and I will certainly share your comments with the staff who, I am sure, will really appreciate your review. If we know in advance, we always arrange for a plate of cold meat, cheese, bread and fruit for guests arriving... More

Stoke-on-Trent, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed 2 weeks in August at this hotel and to be honest I wouldn't go back there at all!!! Room looked really old and tired. Clean but nowhere near for a 5 star level. First nights we got an annex room away from main building, my wife start crying when she saw the room. The air con was so... More

Was this review helpful? Yes 2
United Kingdom
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed one week in July at this hotel and to be honest I wouldn't go back there at all. Room looked really old and tatty, everywhere you went you could see lots of stray cats and dogs. From time to time a cat was coming to drink water from the pool :) and one of the dogs was always... More

Was this review helpful? Yes 5
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for your review of the Hersonissos Palace although we are sorry you did not enjoy your stay with us. There are stray cats and dogs in Crete, the cats are a feature on many tourist post cards but they are not allowed in the hotel building and they are discouraged by the staff; however some guests... More

Reading, United Kingdom
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The food at the hotel was very good. Plenty of choice and fresh every day.However.... the hotel is no more than a tired 3 star. It is clean and the staff work hard. It has no animation team and limited evening entertainment. It is situated a very short walk from the beach but the beach is very narrow and rocky... More

Was this review helpful? Yes 4
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for writing a review of the Hersonissos Palace. We are a designated five star Greek hotel, based on the facilities we provide, offering good value for money. The staff work hard to give all our guests a welcoming and comfortable stay with us; the food is fresh with a large choice, there is a wide choice... More

Wiltshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We travelled as a group of 12 of mixed ages. We knew we were in the annexe before travelling and was prepared for the worst. If you go expecting 5 star luxury, you will be disappointed. However the hotel met all of our expectations for what we paid. Very clean, clean towels every day. The food was excellent, cannot understand... More

Was this review helpful? Yes 10
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for your review of the Hersonissos Palace and we are pleased that our hotel met your expectations and appreciate the value for money we offer. We do make sure all of the hotel is kept as clean as possible and room linen is changed every day and I am sure our chef will appreciate the comment... More

2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed there late July and would siggest that you try another hotel for your all inclusive stay. Once a week you need to pau EUR 16 to get the dinner. The area is quite run down with scrap and open places. The staff were unatentive and seemed not very interested in the guests. The soup - choise of one-... More

Was this review helpful? Yes 10
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for your review of the Hersonissos Palace although I find it difficult to understand your comments. The all-inclusive tariff includes all meals in the restaurant; as part of the entertainment there is an optional BBQ evening once a week for which there is a charge but this your choice; the restaurant is open as usual. The... More

1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were here in July. Got room in the annex which is another building down the street on the other side. We slept There. the first night. The next Day We upgraded to a room in the main building. This room was much bigger and quite nice. A honour to the cleaning lady who kept the room very clean and... More

Was this review helpful? Yes 6
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for you review of the Hersonissos Palace although we are disappointed it did not meet your expectations. When you made your booking through your tour operator you will have chosen the annex with an all-inclusive tariff. The tariff is explained at the time of booking with all the tour operators it is also displayed in the... More

Berlin, Germany
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was really scared by some reviews. I went to the hotel expecting everything to be bad but everything was OK for us! We got a sea view room with a nice balcony. The room was very clean. Closet was not very spacious. Food was excellent. Big buffet with different choices everyday. Drinks for AI are available until 23:00. The... More

Was this review helpful? Yes 9
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for writing a review of the Hersonissos Palace and we are pleased you enjoyed your stay with us. When considering reviews they need to be put into context; since the start of this season we have now had over 4000 guests stay with us, we know we cannot please all of the people all of the... More

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Additional Information about Hersonissos Palace Hotel

Address: Dedalou 10 Street | Limin, Hersonissos, Crete 70014, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hersonissos Palace Hotel 4*
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Also Known As:
Palace Hotel Hersonissos
Hersonissos Palace Hotel Crete, Greece
Hotel Hersonissos Palace

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style
#37 Luxury Hotel in Hersonissos
Hotel Class
Number of rooms
154

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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